FINAL APPROVAL CERTIFICATE

It is certify that this project meets the entire requirements and warrants its acceptance by the
C.U.S.T for the degree of BS(Major in Software Engineering) for Ali Raza, BSE-163147,
aliraza335729@gmail.com, Maryam Ijaz BBI-161999, maryamsatti667@gmail.com, Sundas
Rashid BSE-171026, sundasrasheed21@gmail.com

Committee Signatures:

Supervisor: __________________________
Dr.Abdul Basit

Project Coordinator: __________________________

Mr.Ansar Javaid

Head of Department: __________________________

Dr. Aamer Nadeem

1
 Acknowledgement
Our special thanks to our supervisor Dr. Abdul Basit, who has helped us throughout the project
and guided us in every aspect of the project. We are thankful to all the faculty of Department of
Software Engineering specially. We are also thankful to all our seniors and groupmates who
have helped us throughout the project.

2
Declaration
We hereby declare that this undergraduate project, neither as a whole nor as a part there of has
been copied out from any sources. It is further declared that we have developed this
undergraduate project and accompanied report entirely on the bases of our knowledge. If any
part of this undergraduate project is proved to be copied out from any source and found to be
reproduced of some other source without proper acknowledgement, we will stand by the
consequences, and the university will take no responsibility.

3
Project Members:

Signature: ______________________________________
Ali Raza BSE163147

Signature: ______________________________________
Maryam Ijaz BBI161999

Signature: ______________________________________
Sundas Rashid BSE171026

Date: __________________________________________
13/6/2018

4
INTRODUCTION
CHAPTER 1

1.1. Overview
The Hotel Management System is to generalize and simplify the monthly and day to day
activities of Hotel like room activities, Check in of new customer, assigning a room according to
customer requirements, and finally compute the bill etc. Which has to performed repeatedly on
regular basis. To provide, efficient, fast, reliable and user-friendly system. And show the Hotel
room facilities, Book room.
The main aim of the entire activity is to automate the process of day to day activities of Hotel
like Room activities. Admission of new Customer, Assign a room according to customer’s
demand, checkout of computer and releasing the room and finally compute the bill etc.

1.2. Purpose of the Project

We choose this project because the purpose of my exercise is perform each Employee’s activity in a
computerized way rather than manually which is time consuming. The entire activity is to automate the
process of the day to day activities of Hotel like .

Room activities very safely.

Assign a room according to customer checkout of computer.

Releasing the room and finally compute the bill in short time.

1.3. Business Scope

Hotel management is a service industry which focuses on serving the needs of its guest. Hotel
management is mainly comprises of four department where you can make a good carrier,these
are listed below -

 Front office-  This department is responsible for dealing with guest, by choosing this
department you will become front office manager, receptionist, concierge in hotel,cruise,
airline and in many other places.

 Food production (kitchen)-  this department is responsible for making food from
different cuisines ,by choosing this department you will become chef , celebrity chef in
hotels , cruise, airlines
 Food and beverage department -  this department is responsible for serving food and
beverage item and by choosing this department you will become sommelier, bar tender,
waiter in hotel , cruise and in many other companies

5
1.4. Tools and Technologies Required

 XAMPP Server
 Language used
 Front End(User Interface) HTML
 Server Language PHP
 Back End MYSQL

1.5. Project Plan

S. No Milestone Description
1 Proposal Proposal Report and Presentation

2 Midterm Documentation
- Purpose
- Business Scope

Technologies and Tools:

Learn how to develop Hotel Management System.

3 Final Documentation:
(Part 1) - System Design (Sequence Diagrams)

4 Final Documentation:
(Part 2) - Complete Final Report.
- Testing the System
- Deployment of the System.
- Final Demo

1.6. Definitions, Acronyms and Abbreviations

 Hotel Management System(H.M.S)

 Software Requirements Specifications(SRS)
 The people who will actually using the system(END USER)
 Structural Query Language(SQL)

6
CHAPTER 2
2.1. Requirement Specification
Requirements specification fully describes what the software will do and how it will be expected to
perform.

2.2. The Motive

The motive of our project is to control various activities performed. In the Hotel using the
computer with the work of HOTEL MANGEMENT SYSTEM. From the beginning, the
important thing in our mind is that we should concentrate our project work on a subject that is
easy to understand and is according to our daily requirement. By keeping this in mind, the
subject chosen by us is hotel management.
In the present time there is a great rush in hotels, as these have become necessity for middle and
upper class of society. People travel a lot, stay in hotels, goes to the hotels for functions, meeting
and refreshment. Our Project is keeping in mind general needs of the customers when he goes to
the hotel. An important uniqueness about the described Hotel’s restaurants and bar are available
to only those customer who have already booked room or hall in hotel.

2.3. Meaning of the Project

A project work involves a detailed study or research with a special purpose in which theoretical
knowledge is applied to practical problem to arrive at the most apropos conclusion. Definition
according to oxford dictionary “a project means a detailed study or a piece or research by a
student”.

Objective
 Provide practical knowledge
 To develop a creative and logical thinking
 To provide a better understanding of the subject by making at more interesting and
practical oriented
 To improve analysis skill which help them in taking correct decisions and to achieve the
given target.

2.4. Introduction to Project

Project title “Hotel Management System” (a project for keeping customers record and also
calculate customer bill slip and managers salary)The name of project is “Hotel Management
System”. The objective of the project is to computerize the system of the hotel. “Hotel
Management System” is the project not only keeps the record of various people like customers,

7
manager etc. but as well as it reduce the extensive paper work in the present system. It wills
maker the system more versatile and user friendly. It also calculates the proper billing slip of
high level and middle level customers. This project is based on description about the structure of
HOTEL MANAGEMENT SYSTEM.

The project contains:

 Keeping the record of all persons like customers, managers etc.

 Maintains proper list of all persons.

 Generating proper bill slip and calculate managers salary.

2.5. Introduction to Hotel

 
The hotel proprietors Act, 1956, a hotel is an “Establishment held out by the proprietor as
offering food, drink and if so required, sleeping accommodation, without special contract to any
traveler presenting himself who appears able and willing to pay a reasonable sum for the services
and facilities provided and who is in a fit state to be received”. Hotel is a place where all who
conduct themselves properly, and who being able to pay and ready to pay for there
entertainment, are received, if there be accommodation for them, who without any stipulated
engagement as to the duration of their stay or as to the compensation, are while there, supplied at
reasonable cause with there meals, lodging and other services and attention as are necessarily
incident to the use As a temporary home.’ The term ‘Hotel’ was used in England in about 1760.
Hotel or inn is defined by British law as a place where a bonafide travelers can receive food and
shelter, provided he is in a position to pay for and is in a fit condition to be received’. A Hotel or
inn may also be defined as an establishment whose primary business is providing lodging
facilities for the general public and which furnishes one or more of the following services(a)Food
and Beverage service(b)Room service(c) Uniformed service(d)Laundry service and(e) Use of
furniture etc.

8
CHAPTER 3
3.1. History of Hotel
Hotel keeping can be traced back to many centuries and its evolution through the ages has been
brought about by Britain’s economical and industrial changes and developments During the
seventh and eight centuries, it was the monasteries that supplied hospitality to strangers and, as
no charge was made for the accommodation; all travelers were expected to contribute according
to their means to the abbey funds. As more people began to travel there group themselves
together, not only for the company, but for mutual protection from highway men and robbers.
Consequently, travelers arrived in groups at a monastery and it was often difficult to
accommodate them all. In the early nineteenth century the concept of a hotel room in the
bedroom, and this period is known as “Golden age of hotel of the great Britain and the world”.
Hotel proprietors were legally referred to as ‘Common Inn keepers’ The turn of the century saw
an era that was called ‘Belle Epoch’ when grand and luxurious hotel flourished. A few hotels are
still operating today. In London and some other cities attempts have been made to recapture
some of the grandeur of the past Vera in the making of the modern hotels, and bring back the
memories the grand hotels and old days.

3.2. Hotel Business

 
Many economists have often described ‘Hotel Business’ as unique and different from much other
business. Hotel is selling both goods and services. It not only provides both tangible intangible

9
services, but one of its unusual characteristic is also that it is one of the very few places where
production and consumption occur simultaneously; for example, ordering subsequent
preparation, services and consumption of food items. Both the products and services are offered
on credit transaction .no their business allows the customer an immediate line of credit,
for example, the moment he registers ,his credit purchase starts with the room and a sequence of
financial charges throughout the facilities without immediately paying for them at the ‘point of
purchase’. For example, purchase of food in restaurant, drinks in bar valet services, etc. no other
business offers as varied a range of services and products at the same place as hotel business
Each hotel must offer lodging, food and protection to their guest and assume a liability for guest
property, provide a high standard of hygiene, cleanliness and sanitation and should confirm to
the minimum requirements of the state regarding safe hotel construction such as height of
building, municipal-by-laws, fire and safety standard so no.

3.3. Hotel Services

 
The present day modern concept of the hotel is not just a place to provide `accommodation, food
and beverage, but like city within acuity and offering the every possible facilities,
accommodation, service and convenience, not such as rooms. There are more facilities like-
cosmetic things, hairdryer, cock tail lounges, radio and TV etc. There is a professionally
qualified, highly trained, experienced, and efficient. Courteous staff in smart, clean uniforms and
the staff coming in the contact With guests could understand English. There is a 24hrs service
for reception, information and telephone. There is a plentiful supply of linen, blanket, towels and
so on. Each bedroom is provided with good vacuum jug/ thermos flask with ice cold, boiled
drinking water.
Further additional services such as given below:

 Fruits, Flowers
 Clubs
 Bank Services
 Swimming Pool
 Theatre
 Hospital
 Library
 Service Station

3.4. Facilities of Hotel

 

10
  There is a reception, cash and information counter attended by highly qualified, trained
and experienced personnel conference facilities in the form of one each or more of the
conference rooms.

 There is a book stall, recognized travel agency, money change and safe deposit facilities,
etc.

 There is a telephone in each room and telephone for the use of guests and visitors and
provision for a radio or relayed music in each room.

 There is a well-equipped, well-furnished and well-maintained dining room/restaurant on

the premises and wherever permissible by law, there is an elegant, well-equipped bar
/permit room.

 There is dancing facility and orchestra in dining hall.

3.5. Challenges

MARKET
To determine whether there is demand for a hotel in the area where the site is located, certain
very important factors must be considered.
 Labour Situation

Problems of lab our is very important in hotel industry. For successfully developing new hotel
project it is the lack of adequate labour supply which creates problems rather then the problem
from labour such as their demands.

 SOURCES OF FINANCING
This is another very important factor and big problems. Arranging of finances and control of
credit line is a very serious problem confronting business today.

CHAPTER 4
Working of Hotel Management System

11
A hotel manager is a person who manages the operation of a hotel, motel, resort, or
other lodging-related establishment. Management of a hotel operation includes, but is not limited
to management of hotel staff, business management, upkeep and sanitary standards of hotel
facilities, guest satisfaction and customer service, marketing management, sales
management, revenue management, financial accounting, purchasing, and other functions.

4.1. Hotel Management Structure

The size and complexity of a hotel management organizational structure varies significantly
depending on the size, features, and function of the hotel or resort. A small hotel operation
normally may consist of a small core management team consisting of a Hotel Manager and a few
key department supervisors who directly handle day-to-day operations. On the other hand, a
large full-service hotel or resort complex often operates more similarly to a large corporation
with an executive board headed by the General Manager and consisting of key directors serving
as heads of individual hotel departments. Each department at the large hotel or resort complex
may normally consist of subordinate line-level managers and supervisors who handle day-to-day
operations.

4.2. Working Conditions

Hotel managers are generally exposed to long shifts that include late hours, weekends, and
holidays due to the 24-hour operation of a hotel. The common workplace environment in hotels
is fast-paced, with high levels of interaction with guests, employees, investors, and other
managers.

4.3. Salary Expectations

The median annual wage in 2015 of the 48,400 lodging managers in the United States was
$49,720

CHAPTER 5
Advantage and Disadvantage of HMS

5.1. Advantages of HMS

12
 1. Hotel management is directly linked to tourism. And with tourism comes the opportunity
to move to places which is one of the main advantages of building a career in hotel
management course.
2. This course promises a chance to earn in foreign currencies and live a lavish life.
3. . You will never be a victim of political or economic crisis as you will always have the
opportunity to migrate to other countries and invite your family there.

5.2. Disadvantages of HMS

1. . Celebrations are not meant for you. On the eve of celebrations you would already be
running through the busiest days of the year because that’s the business.
2. Hotel managers work long hours and weekends, often under stressful conditions that
require quick thinking, resourcefulness, diplomacy and communication skills.

CHAPTER 6
6.1. Evaluation of Objectives and Aims
The objective of our project is to provide users a new friendly environment to run a hotel
with friends or other users having hotel management system. This hotel system was
developed.

6.2. Evaluation of Project Management

The management of this project was done by our Supervisor. Almost every month we
discussed the project with supervisor, if any problem occurred our supervisor helped us
out and sometimes we took help from internet or the teachers our supervisor recommend
us to.
During the project, we had some difficulties with the screen sharing between all users,
which we completed in sometime using the help from our supervisor. Overall
coordination remained good with our weekly meetings with the supervisor who was a
great support to us till the end of our project.

6.3. Future Work

13
There are a lot of things that can make the Hotel system much better. Many features such
as goods rooms, swimming pool, and furthermore our intention is to more better the hotel
system.

6.4. Conclusion

Hotel management system now-a-day have the advantage of modernization. Computer

have done the work more easy. Computer is playing a important role in management.
Reports are made on daily basis for every customer check in or check out which can
easily be seen by the management. Hotel management system has also primary purpose is
to provide facilities to customers. A software for computers makes the things many times
easy, these are made as user friendly and to keep an check and balance in hotel
management and accounts as well. So, these things are important.

14
15