DocuSign Envelope ID: AEA2D55C-FC69-40E7-9BC2-E764506663C1

Five9
Service Order
This Service Order, collectively with the Five9 Master Services Agreement dated August 16, 2019 and its addenda, the "Agreement",
is entered into by and between Five9, Inc. ("Five9") and Customer named below. This Service Order is subject to the terms and
conditions of the Agreement, in the event of any conflict between this Service Order and the Agreement, this Service Order will
control. For the avoidance of doubt, if there are terms and conditions in the Agreement regarding subjects on which this Service Order
is silent, such silence will not constitute a conflict and the terms and conditions in the Agreement will control.

Customer Information Order Information

Customer Name: Kobie Marketing Order Type: Change Order
Customer Number: 116581
Domain Name: Kobie Marketing Order Term: Co-Terminus
Domain Number: 116581 Renewal Term: 12 Months
Company Address: Billing Frequency: Monthly
100 2nd Ave S
Suite 1000
Saint Petersburg Florida 33701
United States
Primary Contact Center Address :
100 2nd Ave S
Suite 1000
Saint Petersburg Florida 33701
United States
Business Contact: Nicole Clarke
Business Phone: 7278225353 ext 390
Business Email: nicole.clarke@kobie.com
Billing Contact: Accounts Payable- Invoices Five9 Account Executive: Michael Caffese
Billing Phone: Phone: (925) 574-8404
Billing Email: invoices@kobie.com Email: michael.caffese@five9.com

Quote/Order #: Q-217515-v1
Quote Expires: 6/1/2022

MONTHLY SUBSCRIPTION SERVICES CATEGORY UNIT QTY UNIT EXTENDED

PRICE PRICE

VCC Agent Seat - Blended 1.00 VCC Call Center Seat and Bundle Concurrent User 15 $75.00 $1,125.00

Agent Desktop Plus Option 1.01 VCC Seat Adapter Concurrent User 15 $0.00 $0.00

100% Recording 1.02 VCC Seat Recording Concurrent User 15 $0.00 $0.00

VCC Call Log Storage - 12 Months 1.03 VCC Seat Storage Concurrent User 15 $0.00 $0.00

Geographic Redundancy 1.04 VCC Geo-Redundancy Concurrent User 15 $0.00 $0.00

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MONTHLY SUBSCRIPTION SERVICES CATEGORY UNIT QTY UNIT EXTENDED

PRICE PRICE

Connector - Web Based CRM 1.12 VCC Options Concurrent User 15 $5.00 $75.00

SoftPhone IDs 1.12 VCC Options Each 45 $0.00 $0.00

TOTAL: $1,200.00

ONE TIME SERVICES (See SERVICE ORDER EXHIBIT: ONE TIME DETAILS) MEASUREMENT EXTENDED PRICE

Activation Fees Varies $ 375.00

TOTAL: $ 375.00

DEPOSIT CATEGORY UNIT QTY UNIT EXTENDED

PRICE PRICE

Telecom Deposit 1.17 VCC Telecommunications Concurrent User 15 $75.00 $1,125.00

TOTAL: $1,125.00

INVOICING SCHEDULE
FEE TYPE TRIGGER TO START INVOICING INVOICING METHOD
Subscription Fees (by Category)
1.0x VCC Agent Seats and Bundles Earlier of a) first production use of VCC Monthly in Advance
Service, or b) 12 months after Service Order
1.1x VCC Domain Options Date
1.2x & 1.3x VCC Features Earlier of a) date that each ordered service is Monthly in Advance
first made available for production use, or b)
2.xx Other Services
12 months after Service Order Date
3.xx Professional Services
One-Time Fees & Deposits
One-Time Fees Service Order Date One-Time in Advance
Telecom Deposit
International Call Blocking Upon Approval by Five9 Finance One-Time in Advance
Usage Fees
Communications As Used Monthly in Arrears
Storage As Used Monthly in Arrears

SERVICE ORDER TERMS

All prices are in U.S. Dollars and are exclusive of any taxes to which Customer may be subject.

Initial Term reflected above (the "Order Term") begins on the date when Five9 receives signed Service Order from Customer (the
"Service Order Date").

Any Professional Services purchased in this Service Order are non-refundable and expire twelve (12) months after Service Order
Date.

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Professional Services (including training) fees do not include travel and expenses for on-site work, Customer will be invoiced for
these expenses at actual costs.

ACCEPTANCE OF ORDER

Customer Five9, Inc.

By: By:
\s1\ \

Name: Name:
\n1\
JL Casabonne \

Title: Title:
\t1\
CFO

Date: Date:
\d1\
5/5/2022 | 14:28 PDT \d

\quoteexpired1\ \QuoteNetAmount1\ \QuoteVersion1\ \QuoteNumber1\

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SERVICE ORDER EXHIBIT: ONE TIME DETAILS

ACTIVATION UNIT QTY UNIT PRICE EXTENDED

PRICE

Agent Seat Activation Concurrent User 15 $25.00 $375.00

TOTAL: $375.00

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