8/1/22, 10:47 PM SITA | SITA Flex-as-a-Service helps airlines rapidly scale passenger operations as traffic numbers surge

News releases

SITA Flex-as-a-Service helps airlines rapidly scale

passenger operations as traffic numbers surge

Airlines can deploy agents anywhere inside and outside the airport while developing new self-
service options within 24 hours.

Press Release

Location: Paris
15 Jun, 2022

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8/1/22, 10:47 PM SITA | SITA Flex-as-a-Service helps airlines rapidly scale passenger operations as traffic numbers surge

Airlines can deploy agents anywhere inside and outside the airport while
developing new self-service options within 24 hours.

SITA today announced the launch of SITA Flex-as-a-Service, a next-generation “beyond common-
use” platform that allows airlines to provide a completely mobile experience to passengers while
enabling the flexibility to rapidly respond to passenger’s changing needs.

With passenger numbers ramping up sharply in many parts of the world, airlines and airports have
been hard-pressed to respond quickly. SITA Flex APIs will enable airlines to create new and
bespoke passenger processing features and streamline their app development process, allowing
them to scale far faster than in the past. Airlines no longer need to undergo lengthy and costly
certification through their common-use providers to ensure smooth integration, giving them the
freedom to deploy their applications how and when they like.

The speed of deployment was demonstrated in a recent hackathon hosted by SITA and Microsoft
where developers were able to build a working application within 24 hours. This means airlines can
implement new services such as self-service bag tagging within days.

Building on a long-standing partnership with Microsoft, SITA Flex uses Microsoft Azure, providing
users the full benefit of the cloud without the constraints of a traditional common-use
environment. Airline staff can now also be completely mobile, untethered from fixed points in the
airport such as a check-in counter or kiosk. Agents can use their airline’s applications on a mobile
device, anywhere.

This would allow staff to check-in passengers in remote locations or launch agent-roaming
services in minutes to manage traffic peaks or irregular operations. Together these benefits offer
airlines the tools to better manage rapid changes in the airport without sacrificing the passenger
experience.

Drew Griffiths, Head of SITA AT AIRPORTS, said: “As the air transport industry moves towards a
mobile-first passenger experience, we’re excited by the agility and freedom that SITA Flex offers
our customers, deploying their applications without needing to first certify changes and therefore
reducing costs. For the passenger it means a rich, fluid, and convenient experience, using their
mobile phone as a remote control for travel to easily manage things like check-in and printing bag
tags.”

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SITA has already seen strong interest from numerous airline customers and is currently
conducting proof of concept trials in airports globally.

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