Contestant Number: ____________________

Time: ___________________
Rank: _______________

PC SERVICING &
TROUBLESHOOTING
(305)
REGIONAL 2021
CONCEPT KNOWLEDGE:

Multiple Choice (50 @ 10 points each) ______________ (500 points)

TOTAL POINTS ______________ (500 points)

Test Time: 60 minutes

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Directions: Select the letter that best answers the question.

1. A PC repair technician notices the computer can no longer get to the Internet. When they
run the ipconfig /all command at the command prompt, they notice the IP Address
currently configured is 169.254.10.10. What problem exists on the network?
a. A technician has manually set the IP address to all the office computers.
b. 169.254.10.10 is a Class D IP address and cannot be configured in an office
network.
c. The computers are not receiving an IP address from the DHCP server.
d. The computers have the wrong gateway address.

2. What PC components allows the CPU to communicate with devices such as USB and
expansion slots?
a. Southbridge chipset
b. Northbridge chipset
c. Memory sockets
d. UEFI BIOS

3. When a technician is setting up his workstation to maximize his work productivity, he

should use what device to allow him to toggle between multiple workstations from one
access point?
a. DVI
b. KVM
c. Router
d. USB Hub

4. When a technician is working on the computer, he navigates to the Device Manager and
notices a yellow exclamation point next to a device. What does the exclamation point
indicate?
a. A driver is not properly installed for this device.
b. The device is disabled.
c. The driver is not digitally signed.
d. The device driver needs to be upgraded.

5. A technician finishes assembling a new computer. When he turns on the computer, the
POST generates several beeps. What can the technician translate from these beeps?
a. The POST has finished correctly, it will beep three times and boot.
b. The POST will check only the CPU and Memory.
c. The POST has determined there is an issue and the sequence and number of beeps
helps determine the issue.
d. Both a and b are correct.
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6. When a corporation is attacked and payment card information is the main target of the
attack, which type of hacker would perform such an act?
a. White hacker
b. Gray hacker
c. Black hacker
d. Script kiddie

7. Which PCIe bus slot is usually dedicated for what component?

a. Expansion Port Card
b. Wireless Cards
c. Sound Cards
d. Video Cards

8. When purchasing a modern style printer today, what features allow the customer to
connect through their existing home network?
a. An RJ11 jack
b. A USB connector
c. An RJ45 jack
d. An IEEE1284 connector

9. The technician has been asked to service a laser jet printer fuser assembly. What
precaution should the technician take before servicing the unit?
a. Let the fuser unit cool off.
b. Wipe the excess toner off the fuser unit.
c. Use a wet wipe to cool off the fuser unit.
d. Remove the fuse before accessing the fuser unit.

10. How many cores does an I9 processor have?

a. 6 cores
b. 8 cores
c. 16 cores
d. 18 cores

11. Intel Core I7–9800 X-series processors utilizes what socket type?
a. LGA 1566
b. LGA 1366
c. LGA 2011
d. LGA 2066

12. Which of the following is a private network address?

a. 176.12.9.3
b. 12.27.3.1
c. 192.168.14.8
d. 127.0.0.1
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13. What is the main advantage of selecting a 64-bit operating system over a 32-bit operating
system?
a. The ability to use software-based data execution prevention (DEP).
b. The ability to use unsigned drivers.
c. The ability to access more than 4 GB of RAM.
d. The ability to run multiple 16-bit programs in separate memory spaces.

14. Gamers typically want to achieve ultimate performance from their computer system.
When they overclock the CPU’s speed beyond its normal operating range, what factors
must they take?
a. Overclocking leads to over heating and increased power consumption.
b. Overclocking leads to over heating and decreased power consumption.
c. Overclocking can be done on all CPU’s.
d. Overclocking extends the life of the PC.

15. What is the speed of a USB 3.0?

a. 480 Mb/s
b. 2 Gb/s
c. 5 Gb/s
d. 10 Gb/s

16. When setting up a wireless access point in your small business, what is the first thing a
technician must do to secure the AP?
a. Set the channel to 11.
b. Set up MAC address Filtering.
c. Set up the SSID.
d. Set up the AP to deny all MAC addresses.

17. Which of the following is not an improvement over BIOS that are provided by UEFI?
a. Supports 64-bit firmware device drivers
b. Supports drives larger than 2.2 Tera Bytes
c. Does not protect the boot process from malware
d. Faster startup times

18. ACPI power states technicians to manage power management schemes to get the best
performance from a laptop. Which state is known as save to disk?
a. S0
b. S4
c. S2
d. S5

19. A computer technician should always take precautions when troubleshooting components
inside a computer’s system. What actions should a technician take?
a. Place the system on a flat surface workbench.
b. Safely attach an antistatic strap to ground yourself.
c. Use a digital multimeter to determine the voltage.
d. Use magnetic screwdrivers to remove the screws if needed.
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20. The network technician needs to install 100 new computers in an office building. To
reduce the time it take to configure all the network settings, he chooses to select obtain an
IP address automatically from the IPv4 properties. What has the technician
accomplished?
a. IP addresses can be managed from a central location from a DHCP server.
b. The network speed can automatically adjust based on the type of traffic being
generated.
c. The host’s file on the computer can be validated for proper entries.
d. Nothing, the technician stills needs to configure the IP address, subnet mask,
gateway and DNS configurations on each computer system.

21. New laptops typically come with touchpads. Where would you be able to manipulate the
sensitivity of the touchpad in Windows 10?
a. Windows key + l
b. Windows key + s
c. Windows key + t
d. Windows key + i

22. What type of memory do you typically find in solid state drives today?
a. DRAM
b. NAND Flash
c. EEPROM
d. RAM

23. When building a gaming system, which component needs to be maximized for ultimate
gaming performance and immediate storage?
a. RAM
b. Power supply
c. Video Card
d. CPU

24. A client’s printer is constantly giving them a paper-feed error. The printer feed rollers
fail to pick up the paper. The rollers are dry and paper dust is noticeable. What should
the technician do to clean the rollers?
a. Use rubbing alcohol on the pickup rollers to clean them.
b. Use compressed air to blow away the paper dust.
c. Purchase a new paper tray.
d. Use the chemical Fedron to clean and recondition the pickup rollers.

25. Which port number is used to add security when surfing the Internet?
a. Port 25
b. Port 80
c. Port 143
d. Port 443
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26. The maximum distance at which a Class 2 Bluetooth device can receive signals from a
Bluetooth access point is 10 meters. What is the range of a Class 1 Bluetooth device?
a. 10 meters
b. 100 meters
c. 5 meters
d. 1 meter

27. A VGA video adapter card uses what type of connector?

a. DB-9 Connector
b. DE-HD 15 Connector
c. BNC Connector
d. DVI Connector

28. You and a co-worker are running network cables. When your co-worker encounters a
live wire, he is thrown off the ladder onto the ground. The co-worker is dazed and unable
to get up and is not near the AC power line. What is the first action you should take to
ensure your co-worker’s safety?
a. Cut the power at the breaker.
b. Move the co-worker farther down the hall.
c. Apply CPR.
d. Call 911.

29. KeyGhost is an example of what?

a. Trojan
b. Hardware keylogger
c. Software keylogger
d. Covert communication tool

30. Which address below represents a Multicast IP Address?

a. 10.10.1.1
b. 132.25.12.1
c. 192.168.0.1
d. 224.1.1.1

31. The 802.11ac wireless network standards operates at what speed?

a. 5 GHz
b. 2.4 GHz
c. 5 GHz and 2.4 GHz
d. 3.3 GHz and 5 GHz

32. In a wireless ad-hoc network _____.

a. access point is required
b. access point is not required
c. nodes must be connected through a switch
d. nodes must be connected through a wired network
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33. When you purchase a DDR3-1600 memory module for your computer system, what is
the peak transfer rate?
a. 6400 MB/s
b. 8533 MB/s
c. 10600 MB/s
d. 12800 MB/s

34. An impact printer uses what components to print on multiple-part paper?

a. Laser, toner, and heating unit
b. Print head, ribbon and tractor feed
c. Inkjet cartridges
d. Dye sublimation process

35. The process by which the processor slows down to conserve power is called _____.
a. cooling
b. dropping
c. throttling
d. step down

36. Which of the following cable types does not contain copper and is immune to EMI
interference?
a. Cat 6
b. STP
c. Fiber optic
d. Coaxial

37. You are using the Linux terminal service and need to display the network configurations.
At the command prompt, what command would you type?
a. Ipconfig
b. Ipconfig /all
c. Ifconfig
d. Net ifconfig

38. When you try to boot the computer, it hangs after the POST. When you access the UEFI
setup program, you see that the date is several years behind, and the time is set to
7:01a.m. Which of the following is most likely the cause of the problem?
a. The motherboard is short circuiting.
b. The UEFI firmware is corrupt.
c. The UEFI needs to be Flashed.
d. The battery on the motherboard is failing.

39. Which laptop battery option allows for the greatest capacity with the least amount of
space?
a. NiCad
b. Carbon batteries
c. NiMH
d. Lithium ion
40. Which type of cable has only four twisted pairs of wire?
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a. UTP
b. POTS line
c. Fiber
d. Coaxial

41. DDR4 memory modules use what voltage?

a. 1.0 volts
b. 1.2 volts
c. 1.6 volts
d. 1.65 volts

42. At the end of a work week, employees from a landscaping company receive paychecks
via a credit card reader that physically attaches to an Apple mobile device. Which of the
following connection types is being used for the transaction?
a. Lightning
b. IR
c. Bluetooth
d. NFC

43. NFC enables mobile devices to establish radio communication with other devices _____.
a. with the use of special cables.
b. by using IR technologies.
c. using wireless technologies.
d. by placing them close together or by touching them together.

44. When configuring the LCD display, the display resolution and brightness can be
controlled by _____.
a. pixels
b. configuring the contrast ratio
c. window sizing
d. power savings options

45. You purchased a laptop that uses SODIMM memory. You want to upgrade the memory
to the newest memory type. Which of the following is an upgrade to the SODIMM form
factor?
a. SODIMM2
b. DDR2
c. DDR3
d. UniDIMM

46. What connector can have audio and video pass through it?
a. VGA
b. RGB
c. DVI
d. HDMI

47. Today’s cellular communication standards, 5G, supports speeds up to _____.

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a. 2 Mb/s
b. 1 Gb/s
c. 20 Gb/s
d. 4 Gb/s

48. When segmenting a network, which network device decreases the number of broadcast
domains?
a. Router
b. Switch
c. WAP
d. Firewall

49. After installing a brand-new CPU, the computer system gives the technician a message
the CPU is “overheating”. What should the technician do?
a. Wiggle the heat sink.
b. Check the heat sink fan.
c. Check to see if CPU has been installed incorrectly.
d. Reapply thermal paste and reattach the heat sink and fan.

50. Modern hard drives today use what type of power connector?
a. 8-pin Molex
b. 7-pin SATA
c. 15-pin SATA
d. 4-pin Berg
 PC SERVICING &
TROUBLESHOOTING
(305)
REGIONAL 2021
CONCEPT KNOWLEDGE:

Multiple Choice (50 @ 10 points each) ______________ (500 points)

TOTAL POINTS ______________ (500 points)

Test Time: 60 minutes

1. C 26. B
2. A 27. B
3. B 28. A
4. A 29. C
5. C 30. D
6. C 31. A
7. D 32. D
8. C 33. C
9. A 34. B
10. D 35. C
11. D 36. C
12. C 37. C
13. C 38. D
14. A 39. D
15. C 40. A
16. C 41. B
17. C 42. A
18. B 43. D
19. B 44. B
20. A 45. D
21. D 46. D
22. B 47. C
23. A 48. A
24. D 49. D
25. D 50. C