KWOTONG

JEREMY TASHA
683186823 | tashakwotong@gmail.com

HELP DESK TECHNICIAN
Technical Support | Customer Support | Software Troubleshooting
Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC
maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business
problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include:
q Help Desk Ticketing Systems q Phone & Online Support q Customer Service
q Problem Diagnosis q Office 365 Support q Complaint Handling
q Technical Troubleshooting

T E C HN O L O G Y P R O F I C I E N C I E S

Ticketing: Zendesk, ManageEngine ServiceDesk Plus
Software: Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom
Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox
Networking: LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS
Platforms: Windows 10 Enterprise, macOS, Android, iOS, Chrome OS

S Y S T E M A D MI N I S T R A T I O N E X P E R I E N C E

WINDOWS SERVER 2016 | Hands-On Virtual Labs
• Installed and setup VirtualBox, Windows Server 2016, linked clones, and RDP.
• Added Windows 10 client machines to Windows Server 2016 domain.
• Created and modified Active Directory template user accounts to hold various properties.
• Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop.
• Created and linked Group Policy Objects (GPO) in Active Directory.
• Setup Azure AD Connect for hybrid Azure AD join and seamless SSO using password hash sync.

W O R K E X P E R I E N C E

DailyPay(2021-2022)
Customer support (L1 Support team)
• Educating and providing support to users about their available balance, payments made and remainder pay.

Freelance (IT Support)
• Disassembling computers and changing hardware parts like memory, graphics cards and nic cards.
• Assisting neighbors with virus removal by scanning with computer malware and opening the system through safe
mode
• Upgrading neighbor machine from Windows 7 to Windows 10 with media Microsoft tool.
• Creating a lab home with Server 2016 and adding computers to a domain for practice.
• Assigning folder access to specific folder files through Server 2016.
• Troubleshooting wifi issues for neighbors by helping with running cmd on the command line.
• Helping my neighbor add wifi printer to his computer.
• Resolving problems on Microsoft office for neighbors.
• Practicing IT issues by creating tickets through ManageEngine ServiceDesk on my computer
• Training at home by watching Kev Tech IT support videos.

E D U C A T I O N & C R E DE N T I A L S
AWS SA-A
CCNA(Studying)
Windows Server Administration Fundamentals
Linux system Administration Fundamentals