SL2-Telco Monitoring

Planning

SL2 Start-Monitoring date (Light Mode) : 27 juin 2022

Time window 09:00 to 12:00 Lunch time 13:00 to 18:30

Fegens Timeau Fegens Timeau Fegens Timeau
People
responsible Amirouche Ait Amirouche Ait Amirouche Ait
Ameur Ameur Ameur

SL2 ACTUAL ASSIGNED PROBES:

hostname service
prd-service-interconnections-sip %
prd-tel-sms-rabbitmq SMPP

Team & People implicated

Fegens Timeau Guillaume Chazerans

Axel Villateau Amirouche Ait Ameur

Tools and Softwares

1- RabbitMQ SMS Management

2- Centreon

3- EXFO Portal

4- Teams Channel BOT-Pager-Duty-Telco

Related Supports
SN3 to SN2 handover meeting session

Supervision SN2 Telco

SUMMARY


 Check the new notification received on the dedicated team channel
 Confirm display on Centreon of the related Alarm on Supervision_SN2_Telco
 Alarme Acknowledgement
 Alarm handling process (within 15mn Acknowledgement + taking in charge)
 Escalation
 Weekly report

Check the new notification received on the dedicated team

channel
  Remark:

Actually we receive all Alarms notifications including those assigned to SN2 monitoring
supervision.
Confirm display on Centreon of the related Alarm on
Supervision_SN2_Telco

Alarme Acknowledgement

 Remark:

Acknowledgement through teams channel-Pager-Duty is not working for the moment,

acknowledgement has to be done on Centreon.
Alarm handling process (within 15mn Acknowledgement +
taking in charge)

a) When a CRITICAL alarm popup

 Apply the actions described in the associated alarm page

 If the incident has no impact on service => keep following resolution actions with
customer/partner => create a TSL with the specific alarm for Internal followup

 SMPP Interconnection follow-up steps

 SIP Interconnection follow-up steps

 If the incident has any impact on service or not solved by the previous step => create a
TSL with the specific alarm and escalate SN3 Telco.

b) When an UNKNOWN alarm popup

 Escalate SN3 Telco to investigate possible issue with Centreon probe

Escalation

 During HO (from 8h30 to 18h) => create a TSL with the specific alarm and inform SN3
Telco.
 During HNO => create a TSL with the specific alarm and contact the Telco oncall
number.

Weekly report
A brief sum-up for all the week monitoring activity and englobes this three major
topics: has to be sent every Friday afternoon

1- Critical Alarms monitoring : a summary of all treated critical alarms faced during the week
stating the action performed on SL2 team and the actual status (solved, under investigation,
waiting for customer feedback,....)

>> extract all critical alarms for the week

a- Access to historical alarms

b- Apply the right filter

2- Major Alarms monitoring : a summary of all treated Major alarms faced during the week
stating the action performed on SL2 team and the actual status (solved, under investigation,
waiting for customer feedback,....)

>> extract all Major alarms for the week

Apply the right filter

3- Unknown Alarms monitoring :

>> extract all Major alarms for the week

Apply the right filter

Please find attached an example for a weekly report