Method Statement for Maintenance of

CCTV System

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Contents
1.0 OBJECTIVE...............................................................................................................
2.0 SCOPE.....................................................................................................................
3.0 REFERENCES & DEFINITIONS...................................................................................
3.1 REFERENCES...............................................................................................................
3.2 DEFINITIONS...............................................................................................................
4.0 RESPONSIBILITIES....................................................................................................
4.1 Service Provider Project Manager...............................................................................
4.2 Maintenance Supervisor.............................................................................................
4.3 Client Project Manager...............................................................................................
5.0 MANPOWER AND EQUIPMENT REQUIREMENTS.....................................................
5.1 Manpower Requirements...........................................................................................
5.2 Tool Requirements.....................................................................................................
5.3 Safety Control Measures.............................................................................................
6.0 PROCEDURE / METHOD TO BE EMPLOYED..............................................................
6.1 Overall Procedure.......................................................................................................
6.1.1 Work area / Maintenance area inspection...............................................................
6.1.2 Handling Storage of Materials..................................................................................
6.2 CCTV & ANPR Maintenance Procedure.......................................................................
6.2.1 Structure cable.........................................................................................................
6.2.2 Network switches.....................................................................................................
6.2.3 Cameras....................................................................................................................
6.2.4 Control and Recording Equipment...........................................................................
6.2.5 Operating System and Software Application..........................................................10
6.2.6 ANPR System.......................................................................................................... 10
7.0 QUALITY CONTROL................................................................................................11
8.0 HEALTH AND SAFETY PROVISIONS.........................................................................11
9.0 RISK ASSESSMENT.................................................................................................12
10.0 EMERGENCY PROCEDURES AND PREPAREDNESS...................................................13
11.0 EMERGENCY CONTACT DETAILS............................................................................14
11.1 Service Provider Emergency Contact Details..........................................................14
11.2 Client Emergency Contact Details..........................................................................14
11.3 Emergency Contact Protocol Diagram...................................................................15
11.4 UAE emergency contact service.............................................................................15

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1.0 OBJECTIVE
The objective is to confirm the activities to be carried out during both PPM &
Corrective Maintenance of the CCTV system (IP or Analogue). The Maintenance
Activities for CCTV system components (CCTV structure cabling, CCTV Cameras,
CCTV network Switches, CCTV DVR/NVR/Storage devices, CCTV Monitoring, CCTV
VMS, etc.) will be executed, controlled and documented strictly in compliance with
project documents, client requirements as well as TECHNOSTREAM Standards.
This document ensures that the team responsible for CCTV Maintenance activities
are familiar with the CCTV system and its components, Having extensive knowledge
and experience on performing and carrying Installation and maintenance of CCTV
system in compliance with HSE and QA/QC procedures and requirements.

2.0 SCOPE
The scope of this method statement is intended to highlight the procedures to be
adopted for CCTV system Maintenance & installation/replacement of faulty CCTV
devices.

3.0 REFERENCES & DEFINITIONS

3.1 REFERENCES
 Agreed Contractual Scope of Work.
 PPM Schedule.
 SIRA Regulation and requirements
 City Ring and Video Guard Regulation and Requirements
 Maintenance Server Report Format.
 Project Quality Plan where applicable.
 Risk Assessment where applicable.
 CCTV Manufacturer RMA Procedure
 Maintenance Checklists.
 Approved Material Submittals, where applicable for replacement devices.
 Other contract documents.

3.2 DEFINITIONS
Definitions and Abbreviation
Project / Contract - to be confirmed project wise.
Client - to be confirmed project wise.
Service Provider - TECHNOSTREAM as authorized service provider to carry
out maintenance activities for CCTV system.

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 PM - Project Manager
OM - Operation Manager
SM - Security Manager
PPM - Planed Preventive Maintenance
Corrective Visit - Maintenance visit based on client required due
malfunction/error/issue on CCTV system
DM - Dubai Municipality.
HSE - Health, Safety and Environmental
PPE - Personal Protective Equipment
VMS - Video Management System
SIRA - Security Industry Regulatory Agency
Video Guard - Division of SIRA, responsible for Connecting CCTV to SIRA.
City Ring - Division of SIRA, responsible for Connecting ANPR to SIRA
and Dubai Police
POE - Power over Ethernet
LAN - Local Area Network
VLAN - Virtual Lan
HDD - Hard Disk Drive
CCTV - Closed-Circuit Television
IDF - Intermediate Data frame
MDF - Main Data Frame.
ANPR - Automatic Number Plate Recognition Camera.

4.0 RESPONSIBILITIES
4.1 Service Provider Project Manager
Service provider project manager shall be responsible for following:
 Overall project execution.
 Overall timely completion of project in accordance to confirm PPM schedule all
other contractual requirements.
 Coordination with client, and shall be responsible for progress monitoring,
attending review meeting and resource management where applicable.
 Implementing this method of statement, where applicable, during carrying out
Maintenance activities.
 Coordination with the client for the safe and proper execution of the Maintenance
Activities.
 Coordination with the client for any new supplied materials and equipment by
obtaining client approval for the same.
 Make sure that work progress is carried out according to the planned program and
as per client and site requirements, and make sure that all the tools required to
execute the works are available with site team.

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  Make sure that specific attention is paid to all safety measures and HSE
requirement in coordination with project document and.
 Ensure that all necessary PPE will be provided as per the requirement of the job,
whether each of maintenance team is using necessary PPE.
 Ensure that all necessary permits, where applicable, shall be obtained from client
 Maintain the Maintenance logs/reports and reporting the same to client as per
agreed schedule and format;
 Proper distribution of required resources to complete Maintenance visits in
coordination with client where applicable.
 Meeting with Client where applicable.

4.2 Maintenance Supervisor

Maintenance team Supervisor shall be responsible for the below:
 Overall execution of the Maintenance visit (PPM and/or Corrective Maintenance
Visit).
 Implementing this method of statement, where applicable, during carrying out
Maintenance activities.
 Coordination with the client on site for the safe and proper execution of the
Maintenance Activities.
 Coordination with the client on site for any new supplied materials and/or any
material/equipment need to be removed from site for Maintenance purpose.
 Make sure that all required tools to execute the maintenance works are available
with site team.
 Make sure that specific attention is paid to all safety measures and HSE
requirement in coordination with project document and site requirement.
 Ensure that all maintenance team member are using the PPE as per the
requirement of the job, whether each of maintenance team is using necessary
PPE.
 Ensure that all necessary permits, where applicable, are obtained from client to
carry out the Maintenance activity.
 Filling Maintenance reports and getting client signature where applicable.
 Ensure that and maintained working areas in a clean and tidy manner.

4.3 Client Project Manager

Client project manager shall be responsible for following:
 Overall project execution.
 Overall timely completion of project in accordance to confirm PPM schedule and
all other contractual requirements.
 Providing required work permit where applicable as requested by service provider.
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  Facilitate access to project site(s) for service provider maintenance team.
 Providing all required details and information by service provider team to carry
out maintenance activity; such details if required by service provider are include
but not limited to:
 As built Site drawings in AutoCAD format, mainly for any required
SIRA approvals.
 As built Site drawings in SVG format, mainly for any required SIRA
approval.
 List of CCTV equipment with IP address and administrative
credentials (Admin User name and password) for all CCTV equipment
(Cameras, NVR/DVR, Storage, VMS, etc.).
 List of CCTV Network Switches with IP address and administrative
credentials (Admin User name and password).
 Enabling port forwarding as required by service provider in
accordance to SIRA requirements.
 Any other required details by maintenance team.
 The required details stated in above point has to be provided for each site under
the project scope of work. The service provider will maintain the list and keep it
updated.
 Informing service provider regarding and constraint that shall be considered
during maintenance activities.
 Maintain and providing spare parts for CCTV if applicable in coordination with
project document and contract.
 Monitoring performance and work quality of the service provider.

5.0 MANPOWER AND EQUIPMENT REQUIREMENTS

5.1 Manpower Requirements
 Project Manager
 Maintenance Supervisor
 CCTV Technicians

5.2 Tool Requirements

 Standard Tool Box
 Portable Hand Tools
 Compression Tool for Cables.
 Crimping Tool.
 End Cutter
 Wire Stripper
 Measuring Tap.
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  Step Ladder.
 Scaffolding, where applicable
 Box spanner.
 Screw drivers
 Digital Voltmeter / Multimeter
 Continuity tester
 Drilling Machine
 Cat-6 Cable tester
 Fiber optic-Cleaver
 Splicing tool
 Fluke Meter
 Camera testing meter

5.3 Safety Control Measures

 Helmets
 Safety shoes
 Hi-Vis Jacket
 Safety Glasses
 Hand Gloves

6.0 PROCEDURE / METHOD TO BE EMPLOYED

6.1 Overall Procedure
The general procedure that will be followed for Maintenance visit will include below
major activities.
 Arranging / obtaining work permit where applicable from client.
 Inspection for reported issue
 Discussion with security in-charge/site security manager regarding reported issue
and any other issues on CCTV system
 Diagnosing reported issue to find out root cause of the same.
 Coordination with client for required spare parts if the AMC is non-comprehensive
to check if the required spare part is available with client.
 Filling Maintenance service report and granting client/client representative/site
security personnel if required.

6.1.1 Work area / Maintenance area inspection

 Inspect working area to make sure that it is clear and safe to work.
 Check if any special tool is required to access the CCTV component; for instance if
scaffolding is required.

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  Arrange any special required tools to carry out maintenance activity.

6.1.2 Handling Storage of Materials

Following activities will be followed for handling storage of materials if applicable by
project documents.
 All the materials shall be delivered and stored as per manufacturer
recommendation.
 All material received at site shall be inspected, handled and stored upon receipt.
 All the CCTV System materials shall be stored in Air conditioned and Water proof
room and well protected from heat of sun, dust, moisture and debris.
 Storage shall be kept clean and net all the time.
 Storage log shall be maintained all the time for In/Out materials.

6.2 CCTV & ANPR Maintenance Procedure.

Where applicable for PPM or corrective maintained visit; all or part of below will be
carried out.

6.2.1 Structure cable

Upon identifying an issue on CCTV structure cabling and/or fixing CCTV
system/camera required checking for CCTV structure cable; All or part of the below
will be done depending on required maintenance to fix CCTV system.
 Check and insure that CAT-6 cable length for the CCTV system must not exceed
more than 90 meters to avoid uninterrupted services. Incase the cable length
exceed 90 meters; PoE extender has to be used and/or cable route has to be
changed to maintain 90 meter length.
 Check the termination of the cat-6 cables for CCTV, Installation of Face plates and
Key stone modules and existence of labelling for the corresponding cameras are
done properly as per the SIRA requirements if applicable.
 Check the continuity of the cable and use Fluke machine where required.
 Check the existence of labeling for CCTV system on camera, patch panel and patch
cord.
 Check termination of the CCTV cables on the patch panels is done using the
keystone jack modules.
 Check coax cable connectors are installed correctly.
 Check cables are dressed neatly and labelled correctly.
 Check the Fiber optic interconnection between all the racks are done from the
MDF/server room/control room to all IDF rooms.
 Check power cable for ANPR system or CCTV analogue system.

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  Check cables are free of electro-magnetic interference, disturbance etc to ensure
distortion-less transmission of video.

6.2.2 Network switches

 Check power status of the CCTV switches.
 Check fan status of the CCTV switches.
 Check health status of the CCTV switches.
 Check Power and cooling of the IDF, MDF and control and monitoring room are as
per the approved standards.
 Check POE injector/extender status.
 Check V-LAN (Virtual LAN) status.
 Maintain backup for switch configuration.

6.2.3 Cameras
 Exterior cleaning to ensure the cameras are dust-free, dry and appearance is
aesthetically pleasant.
 Interior cleaning including lens to ensure it is dust-free and clear of any
obstructions to capture clean and crisp images throughout.
 Check orientation of focus and auto-iris.
 Ensure field of view is correct as per standard requirements
 Check operation of Pan, tilt and zoom cameras, if any, and use controller in control
room to further verify the smooth operability.
 Check camera mounts for stability and ensure connections are secured to prevent
any easy tampering.
 Check any exterior obstructions such as shrubs, signage, foliage, etc.
 Check mounting poles for stability and any corrosion.
 Ensure that all glands are watertight.
 Check firmware version and update the same where applicable
 Check camera housing
 Overall check for camera for any external damages.

6.2.4 Control and Recording Equipment

 Cleaning of all monitor screens, keyboards, servers, storage units etc with diluted
cleaning solution.
 Check all connectors for loose connections.
 Check monitors are free from any distortion and have proper visual settings such
as Brightness, contrast, sharpness etc
 Check recording system and random previous recorded videos to ensure the
system is functioning smoothly.
 Check if all cameras are recording and ensure that all camera are recording
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  Check recording period if it as per SIRA requirement / Client Requirement
 Check all power connections to ensure AC plugs are not loose or power cables
frayed.
 Check for proper operation of control room and recording equipment.
 Check UPS system is functional properly and providing required backup time as
per SIRA requirements / client requirements.
 Take action on any required modification of the setting.

6.2.5 Operating System and Software Application

 Check Windows event log and any errors or warnings.
 Check to ensure sufficiency on Hard disk space/capacity.
 Check Client Software event log file for any errors or warnings.
 Create backup, if required, of the alarm events and video footages.
 Take action on any error messages
 Check license status
 Take action on any required modification of the setting.
 Maintain Backup of the system. Pack up software to be provided by Client.

6.2.6 ANPR System

In addition to above; below shall be carried out where applicable for ANPR system
components.

ANPR Camera
 Check ANPR camera installation is ok and if it installed on the pole make sure that
pole is fixed properly and camera is not shaking.
 Check if camera installation location is ok as per SIRA requirements and whether
camera capturing plate from front or rare side.
 Check the mounting of the camera is in proper height.
 Check power for ANPR camera.
 Check connectors and power for ANPR camera are ok.
 Check ANPR camera engine version and if it required upgrade.
 Align the camera to capture the designed view required.
 Check camera is communicating with ANPR server and uploading images correctly.

ANPR Loop detector

 Check if loop cable installed on specific distance as per SIRA Requirements to
identify the presence of the vehicle of which the number plate must be detected.
 Check if loop cable is working properly and sending trigger to ANPR system.
 Check loop cutting and closing are ok.
 Check status of loop detector is working fine and not hanging or damaged.
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  Check if ANPR camera enclosure is accessible for Maintenance purpose.

ANPR server system

 Check health status of ANPR server.
 Check event log and any errors or warnings.
 Check to ensure sufficiency on Hard disk space/capacity.
 Check ANPR server is communicating with SIRA/city ring and all recorded ports are
opened. If not client need to arrange opening ports as per SIRA requirements.
 Create backup, if required, of the alarm events and video footages.
 Take action on any error messages
 Check license status and update the same where applicable; license update might
be chargeable and the same shall be addressed to client.
 Take action on any required modification of the setting.
 Maintain Backup of the system. Pack up software to be provided by Client.
 Check and Ensure the power and network availability
 Check cooling system is function in rack and Control rooms

7.0 QUALITY CONTROL

All the maintenance work shall be carried out as per best standard practice and as
per manufacturer recommendation where applicable. Working area must be kept
clean.
A quality evaluation and monitoring shall be carried out to make sure that the work
has been done as per agreed PPM and response time for Corrective maintenance
call.
Both parties, client and service provider shall communicate with each other in
professional manner to facilitate work and to maintain high quality and response
time as per project requirements.

8.0 HEALTH AND SAFETY PROVISIONS

All Maintenance works and site activities shall be undertaken in attention to applied
safety procedures on site as well as to standard norm applied for the same. All the
safe practices shall be adopted during the maintenance work.
The general safety guidelines shall be implemented at site as given below:
 Ensure work area is safe & clean.
 Safety equipment (such as, hard hats, safety shoes, coveralls, gloves, goggles, face
mask as applicable) to be worn where applicable.
 Ensure sufficient lighting is available during all stages of Maintenance, installation
& testing.
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  Proper access for the labors and equipment shall be provided for the works.

9.0 RISK ASSESSMENT

 TECHNOSTREAM Project Safety Plan as well as client safety plan and procedure
shall be strictly enforced.
 All work shall be carried out in accordance to all applicable UAE Laws and
Regulations, DM Regulations, DCCA Codes of Practice, and RTA (Railway Agency).
 Maintenance Supervisors shall check and ensure all safety precautions are taken
prior to commencement of work.
 Permits
 Where required, Permits to work will be provided prior to
commencement of works.
 Personal Protective Equipment
 Task specific PPE must be worn at all times during the work, including
hard hat, gloves, safety glasses, safety shoes, duct mask and coveralls.
 All required PPE shall be issued to maintenance workers; maintained and replaced,
if damaged / defective. Constant monitoring and supervision of the works shall
ensure that at all times the appropriate PPE is worn by affected operatives.
 Access and Egress
 Safe access / egress shall be provided and explained by client. Where
emergency routes are required, these shall be determined, arranged,
and instructions given prior to commencement of the works. If
working on scaffolding platforms greater than 1.8m high, personnel
must ensure it is green tagged ‘safe for use’ and also done a full body
harness and observe 100% tie off procedures.
 Materials and Waste Management
 Material shall be stored as per factory recommendation. Any waste
materials, containers, etc. disposed of properly in the designated skips
/ waste points.
 TECHNOSTREAM supervision shall ensure that all material deliveries are
coordinated and all vehicles are parked in a position where they present no
additional risk to the general public or people associated with this project. Where
vehicles are offloaded from public areas, the activity shall be supervised and a
dedicated offloading / storage area shall be provided.
 Lighting: At all times, appropriate and suitable lighting shall be provided by the
client to ensure the works can be undertaken in a safe and competent manner.
 Housekeeping: At all times and if required as per project documents,
TECHNOSTREAM supervision shall monitor the works so as to reduce as far as
reasonably practical the storage of rubbish, waste materials and debris at the

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 workface. All waste materials shall be removed from the workplace to a suitable
area.
 Working at height: When required to work more than 1.8 meters, m/s
TECHNOSTREAM has to arrange the scaffolding, and related safety equipment.
 When required, and working above 1.8m and a potential fall could arise all
appropriate measures shall be enforced to ensure that operatives are afforded a
safe and proper temporary working platform. Materials will be stacked in a safe
and secure manner. Scaffolds shall be inspected before use to make sure it is safe
for use.
 Any injury / illness sustained whilst at work must be reported immediately and
treated using FIRST AID KITS. Incident escalation reporting procedure shall be
followed at all times.

10.0 EMERGENCY PROCEDURES AND PREPAREDNESS

The emergency plan shall cover all aspect of the Maintenance activity, which
properly identifies a clear method or action to be carried out for any foreseeable
emergency with or without casualty such as:
A. Fall from scaffolding / ladder
B. Crush from falling materials
C. Collapse of installation
D. Collapse of scaffolding
E. Collapse of worker due to heat stress
F. Failure of installation during testing
G. Recovery of injured person from location with limited access.
In the event of such emergency at work station, the following procedure shall be
followed:
1. Immediately inform the site security manage or the engineer or client
representative.
2. Persons not in imminent danger shall remain calm and await further
instruction from the site security manager /appointed person.
3. If there is an order to evacuate the area, it shall be done in a fashionable
manner, do not run or jump over handrails, do not jump off scaffolding. do not
rush or push other employees will descending the stairs
4. Report to emergency assembly point
5. The maintenance supervisor shall inform the project manager
6. The maintenance supervisor shall call the ambulance is required
7. The maintenance supervisor shall arrange for first aid and as the case maybe
call FIRE
8. Send someone to main gate to guide the ambulance if required.
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 9. In the case of any fatalities, do not disturb or remove any evidence from the
scene of the accident.
10. All parties involved in the project have a degree of responsibility; the flow
diagram below and attached Emergency Response System depicts the lines of
communication and contact details for escalating any type of incident /
accident that occurs due to project activities / tasks:

11.0 EMERGENCY CONTACT DETAILS

11.1 Service Provider Emergency Contact Details

ENG. Khalil Abu Sheikh - Operation MANAGER

M: +97150 1555 260
K.sheikh@technostream.ae

Mr. Murad Ghannam – HR & Public Relation

M: +97150 9195 751
Murad.Ghannam@technostream.ae

M/S TECHNOSTREAM Head Office

T: +9714 2994 111
info@technostream.ae

11.2 Client Emergency Contact Details

To be provided project wise.

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11.3 Emergency Contact Protocol Diagram

Injured / ill Person or Witness(s),

including Engineers, Foreman,
Emergency Services, DCCA,
CCTV Technician, etc.
RTA, DM, and / or any other
concerned parties

Maintenance Supervisor / Head Client HSE Rep. /

Office / Project Manager Coordinator / Nominated
Person

Client Project Manager /

TECHNOSTREAM HR & Public Client Rep. Project
Relation Management Team

11.4 UAE emergency contact service

SN NAME OF AGENCY CONTACT

1 POLICE 999

2 AMBULANCE 998

3 FIRE 997

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