Professional Documents
Culture Documents
Distraction: pilots too focused on solving the land gear problem they didn’t notice the fuel
status.
Lack of communication/team work: while one pilot was solving the problem, the other pilot
should be dealing with the normal flight instructions.
Pressure: Situations like these will lead to work under pressure as lives are at stake.
2. Kegworth
Lack of Assertiveness/communication: The pilots informed the flight they were shutting
down engine 2 while the cabin crew and passengers clearly can see the smoke/fire in
engine 1.
Pressure: lives at stake so there will be pressure when an incident occurs.
Complacency: the displays in the cockpit will show that engine 1 had problems. But pilots
chose not to look at it after all before taking action.
Lack of resources/knowledge: staff was taken hostage, some failure to use approved data or
company procedures and manuals were confusing. No pre planning, equipment or spares.
Distraction: Interruptions occurred
Complacency: there was a “can do” attitude
Lack of communication/teamwork: Supervisors did long hand on tasks and there was task
handover to another shift.
Fatigue/pressure: errors made at night and time pressure existed which they had to work
with no flexible time periods.
Complacency: The FQI was installed wrongly, should have referred the AMM manual to do
so. The pilot didn’t check the fuel levels before departure.
Complacency: Incorrect rigging of the elevator control system and coupled with the
improper aircraft weight and balance. These should be carried out according to the AMM.
Lack of Knowledge: The pilot thought the autopilot feature will initiate the plane’s go around.
Pressure: Sudden steep turn was taken by the pilot causing stall.
Lack of awareness: It took 11 seconds for the pilot to notice the Autopilot didn’t initiate the go
around
Poor Communication: Instructions from the ATC was not properly obeyed by the pilot