Recap

• Past Simple are actions which were completed and finished in the past.
n l y
– Examples: General and personal facts, likes and dislikes.
O
ine
Recap

We use the Past Continuous to describe an action that wass

•
e U progress during a
specific period of time.
n t r
C e
– Example: I was playing football all day yesterday.

c h
•
p te
Words and expressions with live/life.

A
− Livelihood, lifespan, lively, lifelong, lifestyle, way of life, live and so on.
r
•
F o
To talk about past habits you could use ‘used to + infinitive’.

© Aptech Training Ltd. FZE 1

 n l y
Spoken English Skills
e O
INTERMEDIATE U s
t r e
e n
h C
te c
Ap
o r
F A Day at Work
 Objectives

• Develop vocabulary related to work

n l y
O
• Use collocations to describe roles and se
U
responsibilities in an organisationtre
e n
h C
•
te c
Recognise parts of a welcoming speech
p
Develop use ofAtheir voice
•
o r
F
© Aptech Training Ltd. FZE 3
 Describing Job Responsibilities
Discussion
n l y
O
1. What job do you do/would you like to do?

e
Speaking
2. Which of the following jobs have the most responsibilities?
A nurse
U s
A primary school teacher
t r e
An astronaut
e n
A taxi driver
h C
te
An airline pilot c
p
rA
A journalist

F o A research scientist
A tourist operator

© Aptech Training Ltd. FZE 4

 Listening

n
You are going to listen to an interview with Sue Chang, who l y
has been an art director for the past 15 years.
e O Listening

U s
r e
1. What kind of things do you think she has to do in a
t
e n
typical day?
C
hjob? Why/why not?
2.
te c
Would you like to do Sue’s

A p
o r
F
© Aptech Training Ltd. FZE 5
 Vocabulary
1. Complete the statements about Sue to make phrases and collocations
with the words in bold. n l y
a. Part of Sue’s job is to arrange and ______ meetings.
e O Listening

b. Sue is ___________ for what her co-workers create.

U s
c. She is in _______ of quality control.
t r e
d.
e n
It is a challenge for her team to achieve _______ within _____ deadlines.
e.
C
A common _____________ about her job is that it is just about drawing pretty pictures.
h
f.
c
At times she has to deal with difficult and __________ clients.

te
p
g. You have to have the _______ to keep working through a design that doesn’t reflect your

rA
own judgements.
h.
i. F o
It is important to build good working ____________ with people.
She has to be able to work hard and _____ with pressure.

© Aptech Training Ltd. FZE 6

 Vocabulary
1. Answers
n l y
a. Part of Sue’s job is to arrange and attend meetings.
e O Listening

b. Sue is responsible for what her co-workers create.

U s
c. She is in charge of quality control.
t r e
d.
e n
It is a challenge for her team to achieve targets within tight deadlines.
e.
C
A common misconceptions about her job is that it is just about drawing pretty pictures.
h
f.
c
At times she has to deal with difficult and demanding clients.

te
p
g. You have to have the stamina to keep working through a design that doesn’t reflect your

rA
own judgements.
h.
i. F o
It is important to build good working relationships with people.
She has to be able to work hard and cope with pressure.

© Aptech Training Ltd. FZE 7

 Vocabulary

2. Answer the following questions.

n l y
O
ephrases
Listening

a. s
What part of speech are the bold words in the
U
and collocations from Exercise 1? re
n t
b. C e
What do you think the collocations mean in the context of
the listening text?e c h
p t Discuss your ideas with a partner.

r A
F o
© Aptech Training Ltd. FZE 8
 Vocabulary
2. Answers
n l y
O
(a)

e
Listening

s
a. attend (v) meetings (n)
b. responsible (adj) for (prep)

e U
c. in charge (n) of (prep)

nt r
e
d. achieve (v) targets (n) tight (adj) deadlines (n)
e.
C
common (adj) misconception (n)
h
f.
c
deal (v) with (prep) difficult (adj) and demanding (adj) clients (n)

te
p
g. have (v) the stamina (n)

rA
h. build (v) relationships (n)
i.
F o
cope (v) with (prep) pressure (n)

© Aptech Training Ltd. FZE 9

 Vocabulary
3. Complete the crossword.
n l y
ACROSS

e O Listening

s
5. the wrong idea

U
1 2
7. a time by which something must be done
8. a situation or level you need to reach

t r3
e 4

e n
C
DOWN
1. having the strength to do something

ch
te
which may be difficult 6

p
2. you feel this in a difficult situation that

rA
7
makes you feel worried or unhappy

o
3. deal successfully with a situation

F
4. needing a lot of time and attention
6. there is not enough time to do it in 8

© Aptech Training Ltd. FZE 10

 Vocabulary
3. Answers
n l y
ACROSS

e O Listening

s
5. the wrong idea

U
1 2
S P
7. a time by which something must be done

e
T R

r
8. a situation or level you need to reach

t
3 4

n
A E C D

e
5
M I S C O N C E P T I O N

C
DOWN
I S P M
1. having the strength to do something

ch N U E A

te
which may be difficult 6
A R N T

p
2. you feel this in a difficult situation that

rA
7
makes you feel worried or unhappy E D E A D L I N E S
I G

o
3. deal successfully with a situation

F
4. needing a lot of time and attention N H
6. there is not enough time to do it in 8
T A R G E T S

© Aptech Training Ltd. FZE 11

 Class Activity
• Describe a job to your partner without saying what it is
n l y
• Outline the roles and responsibilities about that job
e O Speaking

U s
e
• Ask them to guess the job

nt r
e
• For example:

h C
Your conversation may start as follows:

te c
p
Student A: There is a common misconception that my job is just babysitting, but I am
A the next generation.
o r
responsible for educating
FDo you work in a school?
Student B:

© Aptech Training Ltd. FZE 12

 Welcoming People

You are a new employee attending an induction session. n l y

e O Listening

You are going to listen to the welcoming part of U s

the talk.
t r e
n from this part of the talk?
What information do you want to findeout
h C
t e c
A p
o r
F
© Aptech Training Ltd. FZE 13
 Welcoming People
y
Now look at the transcript and match each sentence to a function.
Function Employee Induction Sentences
n l
a. Topic
e O
(1) Firstly, a warm welcome to all of you to this induction Listening

program.
U s
e
b. How the day is organised (2) I am Janet and I am your HR Manager.
c. Welcome
nt r
(3) Over the next five days we will talk to you about Medivics

e
and various departments within it.

C
h
d. Personal information (4) I will take the opening session today until 1 PM after which

te c
we will break for lunch. The rest of the today’s session will
be taken by Albert Dukovic, our CEO.
p
rA
e. Opportunity to ask questions (5) He will talk about the organisation’s history, vision and

o
mission.

F (6) Does anyone have any questions so far?

© Aptech Training Ltd. FZE 14

 Welcoming People
Answers
n l y
O
Function Employee Induction Sentences

e
Listening

s
a. Topic (3) Over the next five days we will talk to you about Medivics

U
and various departments within it.

e
(5) He will talk about the organisation’s history, vision and
mission.
nt r
b. How the day is organised
e
(4) I will take the opening session today until 1 PM after which

C
we will break for lunch. The rest of the today’s session will

ch
be taken by Albert Dukovic, our CEO.
c. Welcome
te
(1) Firstly, a warm welcome to all of you to this induction
p
rA
program.

o
d. Personal information (2) I am Janet and I am your HR Manager.
e.
F
Opportunity to ask questions (6) Does anyone have any questions so far?

© Aptech Training Ltd. FZE 15

 Class Activity
• Work in pairs
n l y
• Scenario: You have
e O Speaking

– Started a new business

U s
e
Try to use some of the following phrases:
– Announced a product launch
nt r
We would like to welcome you all here today

– Invited several people

C e
We will only take X minutes of your time

chThe topic of our presentation is…

• Decide on a product
p te We will talk to you about…

rA
• Give a presentation to welcome The first/second part of the presentation will be given by X

visitors
F o Does anyone have any questions so far?

© Aptech Training Ltd. FZE 16

 Focus on Use of Voice
• Change partners
n l y
• Give welcoming talk again
e O Speaking

U s
e
• Focus on using your voice effectively
r
Scoring Pattern

nt
e
• Think about the following: 1 = poor 3 = good

– Volume
h C 5 = excellent

te c Volume 1 2 3 4 5
– Pace
p
rA
Pace 1 2 3 4 5
– Tone
F o Tone 1 2 3 4 5

© Aptech Training Ltd. FZE 17

 Test your knowledge
1. Fill in the blanks with appropriate verbs from the box.
n l y
learnt working achieve designing
e Osell

U s
a.
t r e
I spent my morning _________ a new corporate brochure.

I have _____ to handle pressure. en

b.

We have to ______ thec

C
h that have been set.
c.

My main job is top

te targets

d.
r A ___ the company’s product.

David iso
e.
F ________ in marketing.

© Aptech Training Ltd. FZE 18

 Test your knowledge
1. Answers
n l y
learnt working achieve designing
e O sell

U s
a.
t r e
I spent my morning designing a new corporate brochure.

I have learnt to handle pressure. en

b.

We have to achieve thec

C
h that have been set.
c.

My main job is top

te targets

d.
r A sell the company’s product.

David iso
e.
F working in marketing.

© Aptech Training Ltd. FZE 19

 Test your knowledge
2. Select the right words to complete the job profile of a receptionist.
n l y
Name: Joanna James Job title: Secretary

e O
a.
s
I am ____________ (responsible/designated) for attending calls.
U
b.
t r e
My main _______ (field/work) is to answer the phone calls of our clients and

e n
employees. I am also __________ (on duty/in charge) of taking messages,

h C
scheduling appointments and so on.

te c
p
c. Another important ______ (task/function) that I do is data entry.

d.
rA
I also type documents and _____________ (take good care/take charge) of the
o
F
visitors.

© Aptech Training Ltd. FZE 20

 Test your knowledge
2. Answers
n l y
Name: Joanna James Job title: Secretary

e O
a. I am responsible for attending calls.
U s
t r e
b.
n
My main work is to answer the phone calls of our clients and employees. I am
e
h C
also in charge of taking messages, scheduling appointments and so on.

te c
c.
p
Another important task that I do is data entry.

o rA
F
d. I also type documents and take good care of the visitors.

© Aptech Training Ltd. FZE 21

 Summary
• Some collocations to describe roles and responsibilities are:
n l y
e
– Common misconceptions, achieve targets, tight deadlines and so on
O
• Some examples of parts of welcoming speech are:
U s
– We would like to welcome you all here today
t r e
– The topic of our presentation is…
e n
C
– Does anyone have any questions so far?

h
• Focus on use of voice:
te c
p
– Volume: Try not to speak too loudly or too softly.

rA
– Pace: It is important that you do not speak too quickly or too slowly.

F o
– Tone: It is a good idea to try to emphasise important words and to sound interested in what you are
saying.

© Aptech Training Ltd. FZE 22