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OpenSAP Byd6 Week 1 Unit 1 INTR Presentation
OpenSAP Byd6 Week 1 Unit 1 INTR Presentation
11 languages supported: German, English, French, Simplified Chinese, Spanish, Italian, Japanese, Dutch (UI only), Portuguese, Polish, Korean, Hebrew (1805)
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4
AWARENESS CHANGE
ADDRESS
CONSIDERATION
CONTACT
USE
SOCIAL CENTER
PRINT ?
SUPPORT
WEB DIGITAL ADS EMAIL PORTAL
DISCOVER RECEIVE POST MAKE
NEED OFFER WEB REVIEW PAYMENT
SHOP
JOIN
WORD OF CONTACT GROUPS
TV MOUTH CENTER
TRACK SETUP
ORDER PHONE
ADVOCACY
RETAIL
SOCIAL STORE
SHOP & RECEIVE
?
RESEARCH BRANDED
BUY PACKAGE ACTION
COMMUNITY
?
SEARCH WEB SUPPORT CONTACT
KW/ADS SHOP CENTER
ACTION MISSING
PORTAL
NETWORK
REVIEWS ITEM ISSUE RETAIL
STORE
PHONE RESTART
RESTART
CONTACT DAMAGE SERVICE
SERVICE
CENTER
INTEREST
WEB
SHOP
RETAIL
STORE
DECISION
BILLING TERMINATE RECEIVE
ISSUE SERVICE OFFER
REFER
REFER
CONTACT FRIENDS
FRIENDS
SOCIAL CENTER
USE
Customers choose their own way
EMAIL WORD OF
MOUTH
SOCIAL
ADVOCACY
One customer.
Many journeys.
Infinite possibilities.
Introduction to SAP Business ByDesign and ByDesign CRM
End-to-end marketing, commerce, sales, and service for midsize enterprises
KEY INNOVATIONS
▪ SAP Business ByDesign is the digital core for marketing, sales, and service front and back office
▪ Digital core for an integrated customer journey covering the complete process from first customer interaction to order execution
▪ Organizations benefit from a minimized TCO by end-to-end business processes designed across departmental boundaries
High-touch sales
▪ Long sales cycles / low volume of customers
▪ Manual sell from stock for complex products
▪ Manual selling service for e.g. projects or
standardized services
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10
Introduction to SAP Business ByDesign and ByDesign CRM
Training material and support
Further Resources @
SAP’s Support Portal
▪ Knowledge Base Articles
▪ Meet the Expert Seminar Recordings
▪ Questions & Blogs
▪…
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