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Emotional Intelligence Scale Test Report

Jhilmil Nigam

Applied Psychology, NMIMS

Case Study Practical

Ms. Sarah Rezaei

November 7th 2022

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Emotional Intelligence Scale Test Report

Demographic details

Name: Saumya

Age: 22

Gender: F

Qualification: M.Sc(ongoing)

Marital Status: Single

Family Structure: Nuclear

Ordinal Position: 2nd

Mother’s occupation: Owner of a hotel

Father’s occupation: Architect

Case Summary

Saumya is a 25 year-old who is living with her fiancé. Saumya was referred to the

Monash Medical Centre by her general practice with a 4-week history of headache, the

symptoms of which were so bad that she was forced to resign from work. A subsequent CT

scan indicated the presence of a tumour in the right frontal lobe. Upon the CT diagnosis,

Saumya experienced symptoms of depression and anxiety, which have progressively

worsened. She is now awaiting the results of a cranial biopsy.

Introduction

Emotional intelligence has been defined as “the ability to monitor one's own

and other people's emotions, to discriminate between different emotions and label them

appropriately, and to use emotional information to guide thinking and behavior” by Peter

Salovey and John Mayer. Cooper and Sawaf (1997) define emotional intelligence as the
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ability to sense, understand and effectively apply the power and acumen of emotions as a

source of human energy, information, connection, and influence. Emotional intelligence has

been a concept that emerged as a new way of conceptualizing intelligence, thereby breaking

away from the tradition of the Intelligence quotient. Daniel Goleman, who popularised the

concept in his 1995 book proposed five major pillars in emotional intelligence. These are

self-awareness, that is being aware of oneself, self-regulation, the ability to regulate oneself,

motivation, empathy, and social skills. Emotional intelligence is considered to be equally or

sometimes even more important than other people skills.

There are three main types of theories that try to explain emotional intelligence. As

per the ability model, proposed by Mayer and Salovey, emotions as useful sources of

information that help one to make sense of and navigate the social environment. The model

proposes that individuals vary in their ability to process information of an emotional nature.

The four abilities identified are perceiving emotions, using emotions, understanding

emotions, and managing emotions. Petrides and others conceptualized emotional intelligence

as a trait.

The third approach is a mixed theory by Goleman in which he discussed the five

major pillars of emotional intelligence Self-awareness or the ability to know one’s emotions,

strengths, weaknesses, values, and goals; to comprehend their impact on others and to use

insights in taking decisions. Factors of Emotional Intelligences

A. Self-awareness is being aware of oneself

B. Empathy is feeling and understanding the other person

C. Self-motivation is being motivated internally

D. Emotional stability refers to a person's ability to remain calm or even keel

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when faced with pressure or stress.

E. Managing relations

F. Integrity - the quality of being honest and having strong moral principles

G. Self-development

H. Value orientation

I. Commitment

J. Altruistic behaviour - behaviour that is selfless and intended to help others.

Description of the test

Authors: Anukool Hyde, Sanjyot Pethe and Upinder Dhar

About the test: The emotional intelligence scale is an Indian tool to assess emotional

intelligence, developed by Anukool Hyde, Sanjyot Pethe and Upinder Dhar. It has a likert

scale ranging from strongly agree(5) to strongly disagree(1). It assesses emotional

intelligence along eleven characteristics, namely self awareness, empathy, self motivation,

emotional stability, managing relationships, self development, integrity, value orientation,

commitment and altruistic behaviour.

Reliability And Validity of the test: Each subscale correlated significantly and positively with

the remaining subscale and the total scale, thus the test is considered to have satisfactory

concurrent validity. This test also demonstrates sufficient external validity and construct

validity. The test correlates significantly and positively with measures of marital adjustment

and well-being.

Scoring and Interpretation: The score of each statement is as follows: 1 for strongly

disagree, 2 for disagree, 3 for undecided, 4 for agree, 5 for strongly agree. The total scores for

each of the seven domains are computed using the manual.

Administration of the test:

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The participant was seated comfortably and rapport was established. The emotional

intelligence scale was provided to the participant and the following instructions were given:

“The following are a few statements pertaining to everyday life. Please indicate how much

you agree or disagree with each statement on a five point scale (Strongly Agree, Agree,

Undecided, Disagree, Strongly Disagree). Give the first natural answer as it comes to you.

Attempt all questions. Answer honestly and try not to fall back on the middle undecided

category too often.” Once the participant understood the instructions, responses were

recorded. Proper comprehension of the instructions by the participant was ensured. Proper

basic facilities such as adequate lighting were also ensured as far as possible. It was ensured

that the participant attempted all the items.

Observation

The testee seemed fairly ready to perform the test and was cheerful when asked

questions about how she was feeling, etc. She listened to the instructions carefully and

expressed no doubts regarding anything. She was very focused as she started to fill out the

items and only paused here and there, seeming to reflect on the questions for a moment. She

completed the test in 15 minutes and took her leave after giving her introspective report.

Interpretation of Scores

The scores for each subscale and the whole test were calculated. The full-scale was

calculated by adding the ratings of all items. The total score of the full scale was found to be

269, indicating that the testee lies in the 80-95th percentile and has above average emotional

intelligence.

The score obtained on the first subscale (Ability to Express and Appraise Emotions)

was 96, indicating that the testee lies in the 97 and above percentile and has extremely high

emotional intelligence in this factor. The score obtained on the second subscale (Ability to
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Utilize Emotions) was 74, indicating that the testee lies in the 35-76th percentile and has

average emotional intelligence in this factor.

The score on the third subscale (Ability to Manage Emotions in Self) was found to be

51, meaning the testee lies in the 35-76th percentile and possesses average emotional

intelligence in this factor. Finally, the score on the fourth subscale (Ability to Manage

Emotions in Others) was found to be 48, which is the 97 and above percentile. The testee has

an extremely high emotional intelligence in this factor.

Conclusion

Domains Scores Interpretation

Self awareness 17 High

Empathy 24 High

Self motivation 28 High

Emotional Stability 14 High

Managing Relationships 16 High

Integrity 13 High

Self Development 10 High

Value Orientation 8 High

Commitment 9 High

Altruistic Behaviour 8 High

Emotional intelligence is the ability to understand one's own and other's feelings and

emotions and to discriminate among them, and to use this information to guide one's thinking

and actions. (Mayer and Salovey, 1993). The present experiment was intended to assess the

level of emotionalintelligence of the participant using emotional intelligence scale.

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From table above, it can be seen that the participant has a high score on each of the eleven

dimensions. This implies that the participant has higher level of self awareness, whereby the

participant is able to understand her own feelings and has high empathy, which indicates that

she is able to understand other's emotions too. This is illustrated in the participant report

where she said it is important to observe ours and others’ emotional state at all times. The

participant has a high score in emotional intelligence, integrity and self development. This

indicates that the participant is able to manage and regulate the emotional balance and is able

to stay true to what she stands for without getting emotions taking over, as is evident from the

participant report. This can be seen in accordance with the high scores in value orientation

and commitment. The participant has strong value system to which she adheres strongly. She

doesn't allow emotions to waver him from those values. A high score in self development

indicates that the participant efficiently uses the emotions and her understanding and control

over emotions to develop herself. The participant also has high scores for managing

relationships and altruistic behaviour. This indicates that the participant’s high ability to

understand, regulate, manage and utilize emotions of herself as well as others has been

beneficial not only in personal terms but also at a social level. She stated, in the subjective

report, that knowing and regulating emotions help her to maintain relationships, provoke

thoughts and act according to situations.The participant has an overall score of 147 in the

emotional intelligence scale. This indicates high level of emotional intelligence. This

indicates that the participant is at an advantage of utilizing emotional understanding and her

ability to manage emotions to excel in social, professional and personal level.

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References

Hyde, A., Pethe, S., & Dhar, U. (2011). Manual for Emotional Intelligence Scale EIS-HPD.

National Psychological Association, Agra.

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Appendix
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