WORLD CITI COLLEGES

GRADUATE SCHOOL
WORLDCIT OLEGS
GRADU TESCHO L 1

Chapter 5 (Part 3)
Statistical Process Control

Assessment Questions:
I. MULTIPLE CHOICE

1. __________ defined as the application of statistical techniques to the control of

processes.

a. Control Chart
b. Statistical Process Control
c. Natural Variation
d. Assignable-Cause Variation

Answer: B

2. __________ behave like a constant system of chance causes.

a. Normal distribution
b. Range Chart
c. Upper Control Limit
d. Natural Variation

Answer: D

3. ___________ Either averages of subgroup measurements or individual

measurements plotted on the x/y axis and joined by a line.

a. Data Points
b. X axis
c. Y axis
d. R chart

Answer: A

4. ____________ called as the “-3 sigma” line.

a. Traditional Method
b. Ishikawa Diagrams
c. Lower Control Limit
d. The Average or Center Line

Answer: C
 WORLD CITI COLLEGES
GRADUATE SCHOOL
WORLDCIT OLEGS
GRADU TESCHO L 1

5. ____________ drawn above the centerline and is often called the “+3 sigma”
line

a. Data Points
b. Upper Control Limit
c. Normal Distribution
d. Average or Center Line

Answer: B

II. ENUMERATION

1. Enumerate the Advantages of Statistical Process Control

Answers:

a. Reduces waste
b. Lead to reduction in the time required to produce the product or service from
end to end due to diminished likelihood that the final product will have to be
reworked, identify bottlenecks, wait times, and other sources of delays
within the process.
c. A distinct advantage over other quality methods, such as inspection – its
emphasis on early detection and prevention of problems
d. Cost reduction
e. Customer satisfaction

2. What are the four key features of Control Charts?

Answers:

a. Data Points
b. The Average or Center Line
c. The Upper Control Limit
d. The Lower Control Limit

3. List at least 1 Statistical Control Process

Answers:
a. Understanding the process
b. Understanding the causes of variation
c. Elimination of the sources of special cause variation
 WORLD CITI COLLEGES
GRADUATE SCHOOL
WORLDCIT OLEGS
GRADU TESCHO L 1

References:

1. Heizer J, Render, B. Operations Management

2. Operations Managemet, Statistical control
https://sites.uni.edu/bumblaud/#:~:text=Statistical%20Process%20Control%20(SPC)
%20is,conformity%20of%20the%20manufacturing%20process.
3. What is Statistical Process Control? SPC Quality Tools - ASQ
https://asq.org/quality-resources/statistical-process-control