UNIVERSITY OF SOUTHERN MINDANAO

Kabacan, Cotabato
Philippines
FINAL EXAMINATION (SETA)
Total Quality Management
S.Y. 2017-2018

GENERAL DIRECTION:
1. No ID, no uniform, no examination.
2. The use of cellphones for any purposes is not allowed.
3. Any form of cheating is strictly prohibited.
4. Turn off or put in a silent mode all your cellphones. Once the examination has started, you are not
allowed to entertain any calls and/or text messages.
5. Read the instructions carefully before answering. Erasures/alterations are not allowed.

PART I. MULTIPLE CHOICES

1. The 2nd step involved in arriving at x bar and R charts.

a. Finding R bar c. Plotting R-values
b. Calculating UCL & LCL d. Finding R bar
2. All of the following are basic Kaizen activities except ___________.
a. Elimination of 3 MUs c. Using of Subburaj’s 6S
b. Standardization d. Using of 5S/7S
3. Rectangular distribution is ________________.
a. Normal c. Gaussian
b. Uniform d. All of the above
4. All of the following are the 5S except __________________.
a. Separate c. Sort
b. Scrub d. Straighten
5. Warning zones _________________.
a. Ends at 2 s c. Starts at 3 s
b. Starts at 2 s d. All of the above
6. All of the following best describe the Price rating except ___________.
a. PR = P/PL c. PL= P/P R
b. P = PR x PL d. P R = PL /P
7. It is a measure of the spread of the values of a lot.
a. Range c. Standard Deviation
b. Variance d. Mean
8. Arranging the essential things in order, so that they can be easily accessed.
a. Seiri c. Seiso
b. Seiton d. Seiketsu
9. The ability of a process whose performance is within the tolerance?
a. Accuracy c. Probability
b. Precision d. process variability
10. He developed the Kanban system.
a. Deming Edwards c. Joseph Juran
b. Kaoru Ishikawa d. Taiichi Ohno
11. Centering of data is taken into account while calculating
a. Cp c. USL
b. CpK d. UCL
12. The percentage of products that the customer is prepared to accept outside the tolerance.
a. Mean Range c. Standard Deviation
b. AQL d. The grand mean
13. The upper control limit of X bar chart whose details are given below:
X bar bar = 0.5, R bar = 0.002, n = 3,
a. 0.503 c. 0.505
b. 0.502 d. 0.500
14. A diagrammatic view of the various steps in the organization.
a. Process flow chart c. Control chart
b. Histogram d. Check sheet
15. It is the value, which divides a series of readings in order to magnitude of their values.
a. Mean c. Mode
b. Midpoint d. Range
16. What is the UCL of the range chart where n = 5 and R = 0.004
a. 0.0085 c. 0.0065
b. 0.007 d. 0.0060
17. What is the UCL of a p chart, (fraction defective) if a p bar = 0.05 and n = 30?

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 a. 0.09 c. 0.169
b. 0.14 d. 0.19
18. This helps in easy identification of current status of the process and taking action for further
improvement continuously.
a. ETX model c. QC
b. JIT d. TQM
19. It starts before the production operations begin.
a. Quality Control c. Quality Improvement
b. Quality Planning d. Quality Assurance
20. It is a systematic way of recording.
a. Process flow chart c. Check sheets
b. Process control d. Scatter diagram
21. It means gradual, orderly and continuous improvement.
a. Kanban c. JIT
b. Kaizen d. TQM
22. The first step in measurement planning is ____________.
a. Identifying issues of process, products business, system and employees
b. Selecting and defining measures
c. Integrating with processes
d. Determining quality.
23. He developed the control charts
a. Walter Shewhart c. Edward Deming
b. Philip Crosby d. Kaoru Ishikawa
24. All of the following identifies the customer satisfaction except ________________.
a. Sales growth c. Vendor rating
b. CSI d. customer attrition
25. A quick improvement methodology is called ________________.
a. Kaizen blitz c. Kanban
b. Kaizen d. Mura

PART II. TRUE or FALSE

26. The objective of BPR is to reduce the cost of maintaining quality, improving service features and delivering the
products and services fast.
27. The balanced scorecard can be used in organization of any size.
28. Irregular supplier should be rewarded.
29. The balanced scorecard is an organizational strategy.
30. Long-term contracts shall not be entered
31. The balanced scorecard finally results in a set of measures.
32. Kaizen means dramatic improvement.
33. Quality cost is not relevant to performance measures.
34. Population standard deviation is indicated by Greek letter m.
35. 7 deadly wastes improve processes.
36. Variance is the square of standard deviation.
37. BPR is a Kaizen tool.
38. Normal histogram is obtained by joining the corners of column graph.
39. Financial performance is not relevant to performance measures.
40. The objective of seiri is to arrange necessary items in a neat, proper manner.
41. Work-in-Progress is an example of waste due to waiting.
42. A vendor refers to the organization receiving their supplies from others.
43. Failure is due to poor implementation of strategies.
44. “For easy and fast access when needed, everything has a place and everything in its place” is the purpose of
straighten.
45. Cause and effect diagrams are useful in answering the following question: Are the steps in the process
arranged in logical sequence?
46. Delivery rating depends upon the quantity supplied by the supplier within the stipulated delivery time and also
the actual delivery time for the full consignment.
47. Productivity improvement is 45%.
48. Muda means discrepancy.
49. Kaizen Blitz, unlike the traditional Kaizen is a quick improvement process.
50. The balanced scorecard finally results in a set of measures.
51. The success of Kaizen is not necessarily measurable.
52. Quality control is helpful to keep the fire under control.
53. R chart is control chart by attributes.

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54. Accuracy refers to precision.
55. MR chart requires sample size of four.

PART III. PROBLEM SOLVING

INSTRUCTION: Solve the following problems. Show your solutions. Use the extra sheet provided for your pre-
solving.

56. Find out composite vendor rating for the following given that Qw=30, Dw=25, Pw=20; Lot size=90,
Quantity delivered within the committed date of 10 days = 400, Balance supplied in 20 days, Quantity
accepted= 300, price quoted by lowest supplier= 50, price quoted by the supplier= 90. Classify the vendor
according to its vendor rating. (15 pts.)
57. 100 samples were drawn at random periodic intervals. The number of defective samples in each
subgroup is given below. Find the mean, and standard deviation. (15 pts.)
11, 4, 4, 5, 6, 10, 12, 11, 10, 11, 5, 19, 20, 12, 15, 15, 6, 6, 7, 8
A normal distribution has an average of 10000C. Its standard deviation is 100C, what percentage of the curve
will lie between:
58. 9900C to 10100C (10 pts.)
59. 9850C to 10150C (10 pts.)
Note: perfect score will be given to those who will give the complete answer with explanation. 1 sentence per
number will do.
60. The customer is prepared to accept an AQL of 2%. Assume that the mean value is 300 and upper
specification limit is 315. Find the maximum permissible standard deviation. (10 pts.)
61. A company manufacturing speedometers picked up 4 samples each 10 times in a shift. For a setting of
10Kmph, the values indicated by the speedometer samples are given below. Plot X bar and R chart. (10 pts.)
Draw the Action and Warning lines as well as the control limits. (17 pts.)

1 2 3 4 5 6 7 8 9 10
9.8 9 10 10.2 9.9 10.3 9.9 10.6 10.2 9.8
10.1 10.2 9.6 9.8 10 10.1 9.8 9 9.9 9.8
10 10 10 10 10 10 10 10 10 10
10.1 10 10.1 10 10.1 10 10.1 9.8 9.9 9.9

62. 62. How the Balanced scorecard helps the company in doing the right things? (10 pts.)

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