1.

A type II error occurs when

a. A null hypothesis is not rejected but should be rejected.
2. Statistical analysis of the process is a key part of ________ since it is crucial
a. statistical quality control
3. Most aspects of statistical analysis in common use assume that statistical deviation follows the
normal distribution and its symmetrical and has a _______curve
a. Bell-shaped
4. which one of the following is the benefit of using simple random sampling?
a. We can calculate the accuracy of the results
5. we use __________charts to monitor the dispersion or variability of the process. it shows how a
range of subgroups change over time.
a. r- bar chart
6. a single measurable quality characteristic, such as dimension, weight, or volume is
called_______
a. variable
7. the center line for a x chart denotes ________
a. mean of means of the sample
8. A type I error occurs when
a. null hypothesis is rejected but should not be rejected
9. Bottles of water have a label stating that the volume is 12 oz. a consumer group suspects the
bottles are under-filled and plans to conduct a test. Type I error in this situation would mean.
a. The consumer group concludes the bottles have less than 12 oz. when the mean is 12
oz.
10. Quality should be stamped on the product as the last step but should not be incorporated
through the whole process.
a. False
11. Inspection assures that __________.
a. Product meets specification
12. ________ Sampling is a sampling technique used when “natural” but relatively homogeneous
groupings are evident in a statistical population. It is often used in marketing research.
a. Cluster
13. Which one of the following is not part of ‘Deming’s Profound Knowledge system’?
a. Psychosis
14. Which of the following quality gurus preached that “the only performance stand is “Zero
Defects”?
a. Philip Crosby
15. Which of these is an advantage of the variable control chart?
a. To achieve the information about the mean and variability very easily
16. What type of control chart can be used to plot “volume of bottles filled” data?
a. X-bar-chart
17. According to Deming, Quality problems are:
a. Due to management
18. In Deming’s Profound Knowledge system, which one of the following is not a part of Psychology:
 a. Pay is a motivator.
19. Which of the following is not one the PZ&B’s Service Quality Dimensions?
a. Aesthetics
20. The unwillingness of the provider to be helpful and prompt in providing service” is known as:
a. None of the above
b. Service reliability
c. Assurance
d. Responsiveness
21. Which one of the following is not a part of “Ishikawa’s philosophy”?
a. Remove barriers that rob people of the….
22. Who among the following did not coin the term quality assurance:
a. Philip Crosby
23. In ________ Union of Japanese Scientist and Engineers (JUSE) instituted the Deming Prize
a. 1951
24. Which one of the following is not a part of Feigenbaum’s “Three steps to quality”?
a. Hidden Factory
25. The process of systematic sampling typically involves first selecting a fixed starting point in the
larger population and then obtaining subsequent observation by using a constant interval
between samples were taken. Hence, if the total the population was 1000, a random systematic
sampling of 250 data points within that population would involve observing every
a. 4th data point
26. A generalized procedure for developing process charts does include the following step:
a. You must know how to interpret process control chart
27. Which one of the following is not the reason for the failure of statistics in the workplace?
a. Most people do understand random variation.
28. A predictable range of variation in the output of a particular worker occurs on a routine basis.
This variation represents
a. Common cause variation and is uncontrollable
29. In type 2 error there is a probability that a conforming product will be available for sale.
a. False
1. Statistical analysis of the process is a key part of ________ since it is
crucial to determine what is random variation and what is non-random
variation that can be controlled.
a. Six sigma concepts
b. Total Quality management
c. Statistical Quality Control
d. Corporate Social responsibility

2. Quality Should be stamped on the product as the last step but should not
be incorporated through the whole process.
a. True
b. False
3. Most aspects of statistical analysis in common use assume that statistical
deviation follows the normal distribution and it’s symmetrical and has a
curve.
a. Deviational
b. Bell-shaped
c. Rotational
d. Derivational
4. Which of the following is not on the Garvin’s product quality dimensions?
a. Assurance
b. Perceived Quality
c. Serviceability
d. Durability
5. A Type II error occurs when (false negative)
a. A null hypothesis is rejected but should not be rejected
b. A null hypothesis is not rejected but should be rejected.
c. A test statistic is incorrect
d. None of the above.
6. A Type I error occurs when: (false positive)
a. A test statistic is incorrect
b. A null hypothesis is rejected but should not be rejected
c. None of the above
d. A null hypothesis is not rejected but should be rejected
7. Bottles of water have a label stating that the volume is 12 oz. A customer
group suspects the bottles are under filled and plans to conduct a test.
Type I error in this situation would mean
a. The consumer group concludes the bottles have less than 12
oz. when the mean is 12 oz.
b. The consumer group does not conclude the bottles have less than
12 oz. when the means is less than 12 oz.
c. The consumer group has evidence that the label is incorrect.
 d. None of the above.
8. According to Deming, Quality problems are
a. Due to management
b. Due to method
c. Due to machine
d. Due to material
9. While setting Quality objective, ___________ to be considered.
a. Material Quality
b. Customer need
c. Market demand
d. All of the above
10. Total Quality Management (TQM) focuses on
a. Employee
b. Customer
c. Both (a) and (b)
d. No of the above
11. Inspection assures that
a. The process is in control
b. Workers are motivated
c. Product meets specification
d. Supplier quality is acceptable
12. The ‘father’ of Scientific Management is:
a. F. W Taylor
b. Joseph M. Juran
c. Philip Crosby
d. Walter Shewhart
13. Who among the following suggested seven quality tools for
controlling quality?
a. Juran
b. Kaoru Ishikawa
c. Dr. W. Edwards Deming
d. Feigenbaum.
14. Fish bone diagram is also known as.
a. Cause and effect chart
b. Ishikwa diagram
c. Both a. and b.
d. None of the above
15. Which one of the following is the benefit of using simple random
sampling?
a. We can calculate the accuracy of the results
b. The results are always representative
c. Interviewers can choose respondents freely.
d. Information can refuse to participate.
16. Which of the following is not part of “Deming’s Profound
knowledge system”?
a. Appreciation for a system
b. Understanding the variation
c. Theory of knowledge
d. psychosis
17. which of the following quality guru predicted that “the only
performance standard is “Zero defects”?
a. F. W. Taylor
b. Joseph M. Jusan
c. Phillip Crosby
d. Walter shewbart
18. Which type of chart uses the rule of 20:80?
a. Cause and effect chart
b. Pareto chart
c. Fish bone diagram
d. Control chart
19. We use ---------- charts to monitor the dispersion or variability of the
process. It shows how a range of subgroups changes over time.
a. P-chart
b. C-chart
c. X-bar-chart
d. R-bar-chart
20. A single measurable quality characteristic, such as dimension,
weight, or volume, is called -------.
a. Variable
b. Attribute
c. Variable and an attribute
d. Mean and variability
21. The center line for a x-chart denotes --------.
a. Mean of any sample
b. Mean of means of the sample
c. Mean of any sample + 0.5
d. (mean of any sample) / 0.5
22.
23. Why is quality a difficult term to define? How can we improve our
understanding of quality?
24. Briefly discuss Garvin’s eight dimensions of quality
25. Briefly describe the contributions W. Edwards Deming made to the
field of quality management.
26. Why do you believe he is the most influential quality expert?
27. Choose any single product of your liking and briefly discuss any tow
of the Garvins’s eight dimension of quality in context of your chosen
product.
28. Briefly discuss Parassura Zethan and Berry’s Services Quality
Dimenstions’
29. Compare and contrast Deming’s and Juran’s perspectives of quality
measurement. What are the major similarities and differences between
their perspective?
30. Name different types samples and explain the process of systematic
and Cluster sampling techniques.
31. Define the process of Random and non-random variables with the
help of figure I and figure 2. Given below:
32. Describe the characteristic and give example of different sources of
variations.
33. Draw a process map for “filling an order” using the standard boxes
and notations at each step. The process map must include credit check of
the customer, inventory check, raw material inventory check and shipment
process.
34. Choose any industry and process of you liking and draw a SIPOC
Diagram for the chosen process. Specifically mention the name of chosen
industry, process; Cement production).
35. What is Acceptance Sampling. Explain the process of acceptance
sampling with the help of criteria used for acceptance or rejection of a lot.
Briefly explain and approximately draw the curve that is associated with
the process of acceptance sampling.
36. Using the data given below calculate the UCL and lCL for X-bar and
R Chart. Plot the data and interpret the charts for special or assignable
causes:
37. Select one of Deming’s 14 points for management and describe how
this point could have resulted in quality improvement in a business or
volunteer organization with which you have been involved.
38. What was Joseph Juran’s primary contribution to quality thinking?
Discuss Juran’s three step process to improving quality.
a. Quality planning
b. Quality control
c. Quality improvement
 MCQ of Quality Control Technique

Process control is carried out

a. before production
b. during production
c. after production control
d. All of the above
(Ans:b)
 
Low cost, higher volume items requires
a. no inspection
b. little inspection
c. intensive inspection
d. 100% inspection
(Ans:b)
 
High cost, low volume items requires
a. no inspection
b. little inspection
c. intensive inspection
d. 100% inspection
(Ans:c)
 
The mean of sampling distribution is
a. less than mean of process distribution
b. more than mean of process distribution
c. equal to mean of process distribution
d. any of the above
(Ans:c)
 
The percent of the sample means will have values that are within ±3 standard deviations of the
distribution mean is
a. 95.5
b. 96.7
c. 97.6
d. 99.7
(Ans:d)
 
The dividing lines between random and non random deviations from mean of the distribution are
known as
a. upper control limit
b. lower control limit
c. control limits
d. two sigma limits
(Ans:c)
  
The chart used to monitor variable is
a. Range chart
b. p-chart
c. c-chart
d. All of the above
(Ans:a)  
 
The chart used to monitor attributes is
a. Range chart
b. Mean chart
c. p-chart
d. All of the above
(Ans:c)
 
Central tendency of a process is monitored in
a. Range chart
b. Mean chart
c. p-chart
d. c-chart
(Ans:b)
 
Dispersion of a process in monitored in
a. Range chart
b. Mean chart
c. p-chart
d. c-chart
(Ans:a)
 
The control chart used for the fraction of defective items in a sample is
a. Range chart
b. Mean chart
c. p-chart
d. c-chart
(Ans:c)
 
The control chart used for the number of defects per unit is
a. Range chart
b. Mean chart
c. p-chart
d. c-chart
(Ans:d)
 
The process capability is calculated as
a. (USL-LSL)/3σ
b. (USL+LSL)/3σ
c. (USL-LSL)/6σ
d. (USL+LSL)/6σ
 Where USL=Upper specification limit, LSL=Lower specification limit
(Ans:c)
 
A six sigma process has defect level below ______ defects per million opportunities.
a. 3.4
b. 4.5
c. 5.6
d. 6.7
(Ans:a) 
_____________________________________________________________________________________
_____________________________________________________________________________________

MCQ in Industrail Engineering

1-Productivity can be increased by:

(A) eliminating wastage and economic usage of resources

(B) production control

(C) costing properly

(D) maintain accounts

12-The concept of functional organization was suggested by

(A) F.W. Taylor

(B) Newton

(C) Gilberth

(D) None of the above

Multiple Choice Questions (MCQs)

 
1. A good quality management system ensures that the following important requirements are met:
A. The customer requirement B. Employee requirement C. The organization requirement D. Both (A)

and (C)The Right Answer is (D).

10
2. The organization should prepare a quality manual that is appropriate and it should include:
 A. Definition of TQM B. HR Policy C. The Quality Policy D. Description and interaction for the
process of production The Right Answer is (C).
3. A quality management system may be defined as an assembly of:
A. Employees B. Work in progress services C. Components The Right Answer is (C).
This set of Engineering Metrology Multiple Choice Questions & Answers (MCQs) focuses on “Principles
of TQM”.

1. What is the full form of TQM?

a) True quality machining
b) Total quality management
c) True quantitative machining
d) Total queue management
View Answer

Answer: b
Explanation: Total quality management is a process that promotes unending improvement in the
efficiency and effectiveness of all elements of a business. Quality finds the 1st place in the entire
business action.

2. Which of the following is correct for TQM?

a) Quality strategy in TQM emanates from top
b) TQM is a static process
c) It is a management approach to short-term success through customer
d) It is used to improve processes not products
View Answer

Answer: a
Explanation: Quality strategies and values in TQM emanates from top. Strategy of defect prevention
leads to plans of action and strategic goals. Customer orientation is also a principle of TQM. Regular
feedback is needed to meet the needs of customers.

3. Which part in quality management is the critical part?

a) Process thinking
b) Performance measurement
c) Customer’s view
d) Systematic approach
View Answer

Answer: d
Explanation: A critical part of quality management is the systematic and strategic approach to achieving
an organization’s vision and goals. This process includes the formulation of a strategic plan that
integrates quality as a core component.

4. Which of the following is not true for communication in TQM?

a) Three way communication
b) It should be clear
c) Forceful
d) Open involvement
View Answer
Answer: a
Explanation: Communication is two way in total quality management. It should be forceful, effective,
consistent and clear. It is very essential for active and open involvement in all company’s visions.

5. Which of the following is correct option for given statements about TQM?
Statement 1: Design of the formal system is a one time effort.
Statement 2: TQM is a management philosophy.
a) F, F
b) F, T
c) T, T
d) T, F
View Answer

Answer: b
Explanation: Design of a system is not a onetime effort but it wills changes continuously according to the
customer need and organization.
TQM is a management philosophy to a journey of excellence of organization and also to satisfy needs of
customer.

6. What are the core principles of the TQM in a company-wide effort?

a) Customer and process orientation only
b) Continuous improvement only
c) Process orientation and continuous improvement only
d) Continuous improvement, process and customer orientation
View Answer

Answer: d
Explanation: TQM as a company-wide effort emphasizes 3 core principles. These principles are process
orientation, customer orientation and continuous improvement. Some core areas are essential to
implement these principles that organization need to follow.

7. Which drivers are used in TQM system?

a) Competition, Survival and export drive
b) Teamwork participation and customer satisfaction
c) Quality tools and technique
d) Management commitment and vision
View Answer

Answer: a
Explanation: Management commitment and vision, teamwork participation, Quality tools and
techniques are the system models and competition. Survival, profitability, Customer expectations are
the drivers. System models, drivers and TQM all together forms a TQM system.

8. What is included in the quality assessment in TQM?

a) Strategic quality planning
b) Management of process quality
c) Quality and operational results
 d) Information and analysis
View Answer

Answer: b
Explanation: Any TQM company needed a good process management. These include design, R & D,
process management quality for all work units and suppliers and also quality improvement and
assessment.

9. How many stages are needed for inspection and testing in TQM as per ISO 9001?
a) 1
b) 2
c) 3
d) 4
View Answer

Answer: c
Explanation: There are three stages of inspection and testing as per ISO 9001. These stages are receiving
inspection and testing, in process inspection and third is testing and final inspection and testing.

10. Which factor is the basis of Decision making in TQM?

a) Facts only
b) Opinions only
c) Facts and opinions both
d) Neither facts nor opinions
View Answer

Answer: a
Explanation: Decision-making within the organization should be only based on facts. It is not based on
opinions like personal interests and emotions. Data should support this type of decision-making process.

 Selecting the significance level α will determine

 the probability of a Type I error

 the probability of a Type II error.

 the power.

A Type I error can occur when the null hypothesis is

 incorrect.
 correct.

 either incorrect or correct.

A Type II error can occur when the null hypothesis

 is incorrect.

 is correct.

 is either incorrect or correct.

If the significance level, α, is increased, then the chance of a Type I error will

 remain the same.

 decrease.

 increase.

If the significance level, α, is increased then the chance of a Type II error will

 remain the same.

 decrease.

 increase.

If the significance level, α, is increased then the power will

 remain the same.

 decrease.

 increase.

The power of a test can be increased by

 choosing a smaller value for α.

 using a larger sample size.

 using a normal approximation.

TQM MCQ Questions
1-In business, vision involve
(A) Mission statement
(B) Quality Policy
(C) Both (A) and (B)
(D) None of the above
 

2- The customer requirement to be reviewed

(A) Before supply of product
(B) Before commitment of supply of product
(C) Both (A) and (B)
(D) None of the above
 

3-TQM & ISO both focuses on

(A) Organization
(B) Customer
(C) Environment
(D) All of the above
 

4- Continual improvement is in
(A) Environmental objective
(B) Audit Result
(C) Corrective action
(D) All of the above
 

5-Kaizen is
(A) Small change
(B) Big improvement
(C) Sudden impact
(D) All of the above
 

6- ________ organizations are not eligible for MBNQA.

(A) Manufacturing
(B) Education
(C) Service
(D) Software
 

7-Current quality concept is

(A) Continual improvement
(B) Prevention of defect
(C) Both (A) and (B)
(D) Cost of product
 

8-Malcolm baldring award seeks improvement in

(A) Quality
(B) Productivity
(C) Both (A) and (B)
(D) Wages
 

9- While setting Quality objective, ________ to be considered.

(A) Organization need
(B) Customer need
(C) Employees need
(D) All of the above
 

10- According to Deming, Quality problems are

(A) Due to management
(B) Due to method
(C) Due to employee
(D) All of the above
 

11- Does TQM approach have relevance to Indian industry in context to

(A) Customer satisfaction , ,
(B) People involvement
(C) Both (A) and (B)
(D) Policy management
 

12-Business objectives are derived from ___ statement.

(A) Audit
(B) Finance
(C) Mission
(D) All of the above
 

13-Payment against warranty is ___ .

(A) External failure cost
(B) Prevention cost
(C) Both (A) and (B)
(D) None of the above
 

14- ___ deviation means product is set on mean.

(A) Zero
(B) Negative
(C) Positive
(D) None of the above
 

15-Employees should be involved in

(A) Decision making
(B) Participation
(C) Both (A) and (B)
(D) None of the above
 

16-Service Assurance is
(A) Confidence with customer
(B) Customer have trust
(C) Employee have knowledge
(D) All of the above
 

17-In statistical quality control, primary concern is

(A) Control
(B) Assurance
(C) Direction
(D) All of the above
 

18-How TQM helps in reducing cost?

(A) By reducing internal failure
(B) By reducing external failure cost
(C) Both (A) and (B)
(D) By avoiding inspection
 

19-Calibration cost carried in company is

(A) Overhead cost
(B) Prevention cost
(C) Appraisal cost
(D) None of the above
 

20-Process evaluation is to identify

(A) Correctness of product
(B) Verification of product
(C) Validation of product
(D) All of the above
 

ANSWERS:
1-(A), 2-(C), 3-(B), 4-(D), 5-(A), 6-(D), 7-(C), 8-(C), 9-(B), 10-(A), 11-(C), 12-(C), 13-(A), 14-(A), 15-(C), 16-(D),
17-(A), 18-(C), 19-(C), 20-(A)

Multiple Choice Questions (MCQ) on Total

Quality Management (TQM) – Set 1
 July 23, 2015  admin

410

Multiple Choice Questions (MCQ) on Total Quality Management (TQM) – Set 1

 
 1-Malcolm Baldrige national quality award is for (MBNQA)
a. Total Quality Management
b. International Standard Organization
c. Total Productive Maintenance
d. Total Quality Control
(Ans:a)
 

2-The process mapping is a ______ diagram.

a. Data flow
b. Work flow
c. Circular
d. Audit
(Ans:b)
 
3-Control chart is a
a. Process monitoring tool
b. Process control tool
c. Both (a) and (b)
d. None of the above
(Ans:c)
 

4-The objective of ISO-9000 family of Quality management is

a. Customer satisfaction
b. Employee satisfaction
c. Skill enhancement
d. Environmental issues
(Ans:a)
 

5-Total Quality Management (TQM) focuses on

a. Employee
b. Customer
c. Both (a) and (b)
d. None of the above
(Ans:c) 
 

6-Which of the following is responsible for quality objective?

a. Top level management
b. Middle level management
c. Frontline management
d. All of the above
(Ans:a)
 

7-The following is (are) the machine down time.

a. Waste
b. No material
c. Breakdown
d. All of the above
(Ans:d)
 

8-TQM & ISO both focuses on

a. Customer
b. Employee
c. Supplier
d. All of the above
(Ans:a)
 

9-According to Deming, Quality problems are

a. Due to management
b. Due to method
c. Due to machine
d. Due to material
(Ans:a)
 

10-While setting Quality objective, ________ to be considered.

a. Material quality
b. Customer need
c. Market demand
d. All of the above
(Ans:b)
 

11-Match The Following

A. TQM promotes 1. Small change

B. Kaizen is 2. Continuous improvement

C. Quality circle can solve problem related to 3. Employee participation

D. Quality circle benefit to 4. Employee

The correct order is

a. A-3, B-1, C-2, D-4
b. A-1, B-3, C-2, D-4
c. A-3, B-1, C-4, D-2
d. A-3, B-2, C-1, D-4
(Ans:a)
 

12-_______ helps organization reduce employee turnover and absenteeism.

a. Job design
b. Training & development
c. Wage revision
d. All of the above
 (Ans:b)
 

13-CMM stands for

a. Capability maturity model
b. Capability monitoring model
c. Capability measuring model
d. Capability matching model
(Ans:a)
 

14-While setting Quality objective, ________ to be considered.

a. Customer need
b. Organizational need
c. Supplier need
d. Worker need
(Ans:a)
 

15-Which of the following is for Environment management?

a. ISO-9000
b. ISO-14000
c. ISO-26000
d. ISO-31000
(Ans:b)

Acceptance
sampling is a
form of
inspection
applied to
batches of
previously
produced
items.

True
A)

False
B)

2 CORRECT
An OC curve shows the probability of accepting lots with various fractions
defective.

True
A)

False
B)

3 CORRECT
 The ability of a sampling plan to discriminate is described by its operating
characteristic curve.

True
A)

False
B)

4
INCORRECT Steep OC curves are less discriminating than less steep curves because they
don't cover a wide range of fraction defective.

True
A)

False
B)
Feedback: The steeper the curve, the more discriminating a sampling plan.

5
INCORRECT The AQL is the average outgoing quality level.

True
A)

False
B)
Feedback: That is the AOQL. The AQL is the percentage level of defects at
which a consumer is willing to accept lots as "good."

6 CORRECT
A producer's risk is the probability that a lot containing acceptable quality will be
rejected.

True
A)

False
B)

7
INCORRECT A producer's risk is the probability of making a Type II error.

True
A)

False
B)
Feedback: It is the probability of making a Type I error.

8 CORRECT
Increasing the sample size will decrease the probability of making a Type II
error.

True
A)

False
B)
Feedback: Larger samples tend to be more discriminating.
9
INCORRECT Which of these would not be a reason for using acceptance sampling?

A high volume of low-cost items requires inspection.

A)

Boredom and fatigue are factors.

B)
A process was out of control and needs to be checked after corrections have
C) been made.

Destructive testing is necessary.

D)
Feedback: A control chart would be used.

10
CORRECT The cost of replacing a defective item after shipment is $5. The cost of
inspecting each item before shipment is $.10. The indifference between 100%
inspection and replacement of defectives would be

2%
A)

4%
B)

6%
C)

8%
D)

10%
E)
Feedback: $5(.02) = $.10

11
INCORRECT Which is the correct listing of the elements of an acceptance sampling plan?

The sample size, LTPD, and acceptance number.

A)

The lot size, sample size, and AOQL.

B)

The lot size, sample size, and acceptance number.

C)

The lot size, average outgoing quality, and the sample size.
D)

1)   Who among the following suggested seven quality tools for controlling quality?

a. Juran
b. Kaoru Ishikawa
c. Dr. W. Edward Deming
d. Feigenbaum
Answer    Explanation  

2)   Fish bone diagram is also known as?

a. Cause and effect chart

b. Ishikawa diagram
c. Both a. and b.
d. None of the above

3)   Which award is presented to different organizations for quality and excellent performance b
president of USA?

a. Malcolm Balbridge National Award

b. Dr. W. Edward Deming National Award
c. US Excellence Award
d. None of the above

4)   Relaxed ambiance for group participation is observed in which type of brain storming sessi

a. structured sessions
b. unstructured sessions
c. both a. and b.
d. none of the above
Answer    Explanation  

5)   Which among the following depicts positive and negative relation between driving factor an
performance factor?

a. Scatter diagram
b. histogram
c. check sheet
d. none of the above
 6)   Which type of chart uses the rule of 20:80?

a. cause and effect chart

b. Pareto chart
c. fish bone diagram
d. control chart
Answer    Explanation  

7)   Which of the following is the limitation of Quality circle?

a. higher cost
b. training time and cost
c. development of leadership
d. all of the above

8)   Waterfall method is observed in

a. product design and development

b. quality circle
c. brain storming
d. flow chart

9)   What is meant by hitch hiking?

a. procedure of secret voting to select the most appropriate idea

b. enlisting ideas in specific format considering similarities
c. ideas suggested based on other ideas
d. none of the above

Question 1

Interviewing all members of a given population is called:

a) a sample.
 b) a Gallup poll.

c) a census.

d) a Nielsen audit.

Question 2

Which ONE of the following classifications contains divisions with the labels A, B, C1, C2,
D and E?

a) Social class.

b) Socio-economic groupings.

c) Socio-economic classes.

d) Social grade.
Question 3

Sampling means following a sequence of stages. Which ONE of the following stages should
come before the others?

a) Proceed with the fieldwork.

b) Find suitable source for the population members.

c) Define the people of interest.

d) Examine the objective of the study.

Question 4

Which ONE of these sampling methods is a probability method?

a) Quota.

b) Judgement.

c) Convenience.

d) Simple random.
Question 5

For sampling, which ONE of the following should be up-to-date, complete and affordable?

a) A census.

b) A CAPI machine.

c) A sampling frame.

d) A respondent.
Question 6

Which ONE of these sample sources will be the most incomplete for a sample of nationally
representative households?

a) The Electoral Register.

b) The postcode address file (PAF).

c) Telephone directories.

d) A customer database.

Question 7

Which ONE of the following is the benefit of using simple random sampling?

a) We can calculate the accuracy of the results.

b) The results are always representative.

c) Interviewers can choose respondents freely.

d) Informants can refuse to participate.

Question 8

Which ONE of the following is the main problem with using non-probability sampling
techniques?

a) The expense.
 b) The results are never representative.

c) Human judgement error.

d) Informants can refuse to participate.

Question 9

Which ONE of the following is the best - but an often unused - way to decide on sample
size?

a) By using industry standards.

b) By calculation.

c) By 'building blocks'.

d) By budget available.

Question 10

Which ONE of the following methods is generally used in qualitative sampling?

a) Random digit dialling.

b) Quota.

c) Stratified random.

d) Simple random.

This set of Statistical Quality Control Multiple Choice Questions & Answers (MCQs) focuses
on “Variable Charts – Control Charts for x̅ and R – 1”.

1. Quantities that can be numerically measured, can be plotted on a _____ control chart
a) X bar
b) P chart
c) C chart
d) np chart
View Answer
Answer: a
Explanation: A quantity that is measured on a continuous scale, i.e. it is numerically
measured, can be plotted on a control chart type named, X bar control chart.
2. A single measurable quality characteristic, such as dimension, weight, or volume, is
called ____
a) Variable
b) Attribute
c) Variable and an Attribute
d) Mean and variability
View Answer
Answer: a
Explanation: A single measurable quality characteristic is that CTQ that can be measured
on a continuous scale. So it is also called a variable, be it a dimension or a weight
measurement of a product unit.
3. A variable quality characteristic will have both ____
a) Mean and variability
b) Discrete and continuous values
c) Zero and infinite value
d) One or zero
View Answer
Answer: a
Explanation: A variable quality characteristic will vary on a continuous scale. So it will have
both, a mean and its variability.
4. Control of the process average or mean quality level is usually done with the _____
control chart.
a) X bar control chart
b) S control chart
c) R chart
d) P chart
View Answer
Answer: a
Explanation: If a quality characteristic has a mean and variability, it is called a variable. If
the control of process average or mean quality level is to be done for a variable, a x bar
variable control chart is used.
5. S chart is used to monitor ____ of a quality characteristic.
a) Mean
b) Range
c) Variability
d) Attributes
View Answer
Answer: c
Explanation: A s chart is a control chart used to monitor the variability of a process quality
characteristic. It is variable chart as it is used for monitor variability of variables.
6. Toughness of a bolt mount on a tank is ____
a) An attribute
b) A variable
c) Variable and an attribute
d) Variability
View Answer
Answer: b
Explanation: A quality characteristic having a numerical measurement on a continuous
scale is called a variable. As the toughness of a bolt is a continuous quality characteristic, it
is called a variable.
7. X chart is a ______
a) Attribute control chart
b) Variable control chart
c) Neither a variable control chart nor an attribute control chart
d) Falls in the category of both variable and attribute control charts
View Answer
Answer: b
Explanation: Mean is only an asset of a variable quality characteristic. As x denotes mean
of a variable, x chart is counted in the variable control chart category.
8. If a process is said to be in control, what can we say about the variation?
a) Random
b) Normal
c) Attribute
d) Assignable
View Answer
Answer: a
Explanation: If a process is said to be in control, its sample data will have a random pattern.
So when plotted on a control chart, they will appear to have a random distribution.
9. Tolerances are said to be ___
a) limits of natural variability
b) Statistical limits of variability
c) Limits determined by the customers of the product
d) Limits of inherent process variability
View Answer
Answer: a
Explanation: The natural variability varies from a certain highest value to some lowest value.
These limits of natural variability are also called as Tolerance.
10. Upper control limit for a x chart is expressed by ____

View Answer
Answer: a
Explanation: The expression for the upper control limit of the x chart is

11. The center line for a x chart denotes ____

a) Mean of any sample
b) Mean of means of the sample
c) Mean of any sample + 0.5
d) (Mean of any sample) / 0.5
View Answer
Answer: b
Explanation: The center line for a x chart is generally mean of means of all the samples
taken from a process. This gives more accurate results than choosing the mean of any
sample to be taken as Center line.
12. Specifications have a same meaning as _____
a) Control limits
b) UCL
c) LCL
d) Tolerances
View Answer
Answer: d
Explanation: The tolerance for a variable quality characteristic is generally having a same
meaning as specifications of a product, i.e. the desired values for that quality characteristic.
13. For a random variable having a normal distribution, the ratio of its range to the standard
deviation is called _____
a) Relative range
b) Absolute range
c) Major range
d) Minor range
View Answer
Answer: a
Explanation: For a normal random variable, the ratio of its range to the standard deviation is
called the relative range for that random variable.
14. Process variability can only be described and monitored by the s control chart.
a) True
b) False
View Answer
Answer: b
Explanation: The process variability can be monitored with either a control chart for
standard deviation, called the s control chart, or a control chart for the range, called an R
control chart.
15. The lower control limit for a x bar control chart is lesser than the mean of means of the
samples taken.
a) True
 b) False
View Answer
Answer: a
Explanation: The lower control limit for any control chart is expressed by

So it is lower than process mean or the mean of means of samples taken.

Q1. Drawing control charts requires

 Calculation of statistics from data

 Adjusting the machines
 Teamwork training of workers
 Top management involvement
 Meetings with suppliers

Q2.  Inspection assures that

 The process is in control

 Workers are motivated
 Product meets specification
 Quality problems are solved
 Supplier quality is acceptable

Q3. A control chart displays

 Whether workers are motivated

 Top management takes interest in quality
 Inspectors are doing their job
 Process variability
 Process capability

 
  

Q.4  Process capability indicates that……

 Suppliers can be trusted

 Workers are motivated
 Process is in control
 There are no random variations
 Some fraction of production is outside specs

Q5. SPC helps determine

 If assignable causes are disturbing the process

 If vendor performance is falling
 If customers are happy
 If customers are motivated
 If top management is involved

Q6. Vision states

 Where the workers want to go after work

 Whether we should use SPC
 Whether we should use inspection
 Where the company wants to be in the long run
 That customers are the boss

Q.7 Quality is wanting generally because

 Workers lack team spirit

 No competition exists
 People don’t know statistics

Q8 . Control charts help in

 Reaching six sigma

 Rejecting parts supplied by vendors
 Keeping workers motivated
 Deciding when to investigate the process
 Zero defect production

Q9. A Pareto chart shows

 That the process is in control

 The vital few from the trivial many
 Process capability
 A line drawn as production proceeds
 Fraction defective

Q10. SPC implies

 Statistical process control

 Use of control charts
 Fixing assignable causes
 Sometimes leaving the process alone
 All above

 Q11. The word Control implies

1. Inspecting every item

2. Plotting charts
3. Using a signal to adjust the process
4. Management by Objectives
5. Team control the shop

Q12 . Quality is a problem because

 Modern processes are too complex

 Workers don’t do the job
 It is expensive to control
 All processes have some variation
 Management do not fund projects

 References for answers  : 

http://nptel.ac.in/courses/110105039/selfevaluation/Q_&_A_Set_1.pdf

Topic for MCQs on Sampling Inspection

Q1. Sampling Inspection is uneconomical .

A) True,    B) False

Q2. Acceptance of unique lot is categorize under

A) Product control,  B) Process control

Q3.In Sampling inspection varying quality can be achieved by keeping sample

procedure…….

A) Constant,     B)Varying

Q4.Risk is involved for …………………….. in sampling inspection.

A) Consumer, B) Producer, C) Both