WORLD CITI COLLEGES

GRADUATE SCHOOL
WORLDCIT OLEGS
GRADU TESCHO L 1

Chapter 5 (Part 5)
QMS and ISO Standards

ASSESSMENT QUESTIONS:

I. MULTIPLE CHOICE

1. __________ defined as a formalized system that documents processes,

procedures, and responsibilities for achieving quality policies and objectives

a. Quality Management System

b. Marketing
c. Production
d. Global Implications

Answer: A

2. __________ global implications of quality are so important that the U.S. has
established for quality achievement

a. Deming Prize
b. Malcolm Baldrige National Quality Award
c. Cost of Quality
d. Company Reputation

Answer: B

3. ___________ serve to develop the structure of a QMS, its processes, and

plans for implementation.

a. Control and Measure

b. Deploy
c. Design and Build
d. Review and Improve

Answer: C

4. ____________ The focus of the standards is to establish quality management

procedures, through leadership, detailed documentation, work instructions, and
recordkeeping.

a. Process Improvement
b. Consumer Safety and satisfaction
 WORLD CITI COLLEGES
GRADUATE SCHOOL
WORLDCIT OLEGS
GRADU TESCHO L 1

c. Global Business
d. International Quality Standards

Answer: D

5. ____________ The standards specify requirements for establishing

an environmental management policy, determining environmental impacts of
products or services, planning environmental objectives, implementing
programs to meet objectives, and conducting corrective action and
management review.

a. ISO 14000 Standard Series

b. IATF 16949
c. ISO 45001
d. ISO 27001

Answer: A

II. ENUMERATION

1. Enumerate the elements and requirements of QMS

Answers:

a. The organization’s quality policy and quality objectives

b. Quality manual
c. Procedures, instructions, and records
d. Data management
e. Internal processes
f. Customer satisfaction from product quality
g. Improvement opportunities
h. Quality analysis

2. List the quality management principles

Answers:

a. Customer focus
b. Leadership
c. Engagement of people
d. Process approach
e. Improvement
f. Evidence-based decision making
 WORLD CITI COLLEGES
GRADUATE SCHOOL
WORLDCIT OLEGS
GRADU TESCHO L 1

g. Relationship management

3. Advantages of ISO certification

Answers:
a. Global business
b. Consumer safety and satisfaction

References:

1. Heizer J, Render, B. Operations Management

2. https://asq.org/quality-resources/quality-management-system