HAYDAR AHMED SHAKHSA

Phone: +964 (0) 750 180 3550 Address: Ganjan City., Erbil Date of Birth: 1991-01-03

E-mail: haydarahmed22@gmail.com Nationality: Iraqi Gender: Male

I am a hard-working person with very good communication skills and attention to detail. With
a practical approach to problem-solving and excellent organization skills, I always ensure that
deadlines, budgets, and objects are achieved. I also enjoy being part of a successful team and thrive in
a highly pressurized and challenging working environment.

EDUCATION
2018-10 – 2021-6 M.Sc. in Software Engineering
University of Kurdistan Hawler
- Top one in the department of Computer Science

2012-10- 2018-07 B.Sc. in Computer Science

University of Kurdistan Hawler

- Top one in the department of Computer Science

- Title of final year project: Undergraduate final year project information
system (Web-based)

CERTIFICATES
- Pearson’s Test of English Academic (with one year of training).
- International English Language Testing System (IELTS) (with 3-month
training).
- English Diploma at University of Kurdistan-Hawler (2012-2014).
- ICT Professional foundation (provided by Ericsson Middle East University
Program).
- Certification for Designing and giving the “Coding with Fun” course for kids
in primary schools for Kurdistan Regional Government (KRG).

SKILLS
Language Skills
- Kurdish Native
- English Fluent
- Arabic Very Good
- Persian Good
- Spanish Basic
 Computer Skills
- ArcGIS desktop (ArcGIS Pro) and ESRI platform ArcGIS Online.
- Python
- Agile and Scrum
- Microsoft Office Package
- Database Management
- Desktop application development
- Networking
- Web Development
- Project Management Software
- Big Data (Hadoop)
- and Object-Oriented Programming

Professional Skills
- Communication, Teamwork, Management and Leadership, Problem Solving,
Attention to detail, Flexibility, Multitasking, Efficiency, and Confidentiality

EXPERIENCE
2019-12 - 2022-3 IT Officer
SEED Foundation

- Providing technical system support to end users and responding to IT

incidents and request
- Supporting and troubleshooting desktop client and server hardware and
software issues
- Ensuring that IT systems are effectively protected while maintaining system
availability
- Analyzing, troubleshooting and resolving system hardware, software and
networking issues
- Configuring, optimizing, fine-tuning and monitoring operating system
software and hardware
- Performing system backups and recovery
- Performs the process of all employee laptop/desktop back-ups on monthly
basis
- Creates and maintains employee email accounts in accordance to SEED’s
policies and procedures
- Train employees on how to use Gmail, Google Calendar and Google Drive
- Creates a network system for SEED’s Operations
- Directs the correct system and network administration actions during an event
causing service outage
- Monitoring the operation applications and storage devices to ensure services
are properly provisioned
- Confers with software systems engineering or applications programming
personnel in the event that errors require a change of instructions or
sequences of operations
2019-02 - 2019-07 IT Officer
Bayan University (BNU)

- Manage technology services that meet operational requirements in the

designated area(s) of the University.
- Serves as the lead IT liaison with senior administration, faculty, staff, and
students in the designated area(s) to understand and interpret client needs at a
division level and to collaborate across lines in meeting those needs.
- Directs and coordinates the local implementation of University IT operations,
projects, and programs, ensuring alignment of IT services with the business
needs of the area(s) and adherence to established project management
principles and best management practices.
- Provides technical leadership on a variety of highly specialized project-
related activities requiring expertise in specific technical areas for core
information technology systems and services.
- Reviews vendor contracts and coordinates IT purchases (hardware, software,
and services) to ensure effective deployment of solutions aligned with user
needs.
- Delivers appropriate personnel actions and educational and training programs
to ensure high-quality professional staff performance in the area(s) of
oversight.
- Participates in the development, implementation, and maintenance of
policies, objectives, short- and long-range IT planning, with an emphasis on
advocating for the needs of the area(s) supported; implements tracking and
evaluation programs to assist in the accomplishment of established goals.
- Participates in the documentation and implementation of policies and
standard operating procedures consistent with those of the university to
ensure effective operation of an organization.
- Participates as a member of the IT management team in planning, problem
resolution, and reviewing department performance.
- Maintains currency of knowledge with respect to relevant state-of-the-art
technology, equipment, and/or systems.
- Performs miscellaneous job-related duties as assigned.

2017-08 - 2018-04 Cash for Work Program (Part-time)

Deutsche Gesellschaft Für Internationale Zusammenarbeit (GIZ) GmbH

- Promote and maintain the M/E System and file organization for the offices.
- Execute all types of M/E checks, registration and spot checks.
- Contribute to the data management and execute the tasks given by the
supervisor.
- Responsible to collect data from different sources and to provide data and
documents.
- Conduct regular needs assessment, M&E visits and where possible inform
and involve communities
- Prepare and develop periodic progress and status reports as required
- Ensure that projects target beneficiaries most in need
- Promote and share ideas for technical improvement especially with regards
to targeting and inclusion of most vulnerable beneficiaries
- Ensure proper documentation of project files
- Ensure that procurement, development and distribution of materials and
equipment are timely and in accordance with GIZ procedures
2017-05 - 2017-10 Head Cashier (Night-Shift (Full-time))
Home Centre by Milestone Retail Limited (LANDMARK GROUP)

- Maintain a positive work environment for all Cashiers.

- Resolve cash tills at the end of every shift.
- Generate accurate till reports for each register.
- Manage and perform all check-out functions on a daily basis.
- Communicate clearly and openly with customers.
- Manage the check-out area and ensure each station remains clean and
efficiently run.
- Respond to Cashiers' requests for price checks and other functions for
customer service.
- Listen to customer complaints and questions and refer them to the assistant
manager when required.
- Ensure all stations have adequate cash and change at all times.

VOLUNTEER
2017-11 - 2017-12 IT Assistant
Agency for Technical Cooperation and Development (ACTED)

- IT Support.
- Provided technical support to ACTED staff.
- Configuration and maintenance of computers.
- Asset verification

2017-08 - 2017-09 IP Network Operation

Asiacell

- Got training about Networking.

- Configuration (IT/DC Network, GSM Network).
- Got training regards fault alarm occurs on Switches and routers.

2017-04 - 2017-05 Data Entry Operator

Department of Information Technology (KRG)

- Data Entry for biometric project

2017-07 - 2017-08 IT Support and Networking

SAS Automotive Services (Sardar Group)

- IT Support and maintaining IT related devices and software inside the

company.
2017-04 - 2017-06 Scratch Programming trainer
American International School of Kurdistan

- Organized, participated and prepared programming course

REFERENCES
Available upon request