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5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING

WEEK 1 DAY 1 1ST SESSION 9AM TO 1PM


Introduction to types of industries-
● Broad classification.
● industry 4.0 concept.
● Introduction to most commonly used utility equipment in the industries.
● Meaning and Importance of utility engineering and management.
● Introduction to IS , IEC, NEC - related standards and their significance.
● Introduction and Significance of IE rules and ACT

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● Functions of -Central Electricity and State Electricity Authorities.

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Broad classification.

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industry, group of productive enterprises or organizations that produce or supply goods, services, or
sources of income. In economics, industries are generally classified as primary, secondary, tertiary,

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and quaternary; secondary industries are further classified as heavy and light.

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https://www.britannica.com/technology/industry
https://youtu.be/P6QNYo9vJWU

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industry 4.0 concept
Industry 4.0 isn’t just about investing in new technology and tools to improve manufacturing
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efficiency—it’s about revolutionizing the way your entire business operates and grows. This
resource will provide you with an in-depth overview on the topic of Industry 4.0 and IIoT, including
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information on the following:


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● The Evolution of Industry from 1.0 to 4.0


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● Basic IIoT Concepts and Glossary of Terms


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● Smart Manufacturing Use Cases


● Whom is Industry 4.0 For?
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● Benefits of Adopting an Industry 4.0 Model


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● Challenges to Consider and Overcome


● How Epicor Can Help Your Business
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https://www.epicor.com/en-in/blog/what-is-industry-4-0/
https://youtu.be/bNfZWqDLW0Q
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Introduction to most commonly used utility equipment in the industries.


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The Utilities sector comprises establishments engaged in the provision of the following utility
services: electric power, natural gas, steam supply, water supply, and sewage removal. Within this
sector, the specific activities associated with the utility services provided vary by utility: electric
power includes generation, transmission, and distribution; natural gas includes distribution; steam
supply includes provision and/or distribution; water supply includes treatment and distribution; and
sewage removal includes collection, treatment, and disposal of waste through sewer systems and
sewage treatment facilities.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 1


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
https://youtu.be/qRJURbHYJUM
https://youtu.be/RgGAMLRUH0E

Meaning and Importance of utility engineering and management.


https://youtu.be/UlcVUbj80Dk
https://youtu.be/xHBhFKBLhWs
https://youtu.be/fT7LTaGzcok
Introduction to IS , IEC, NEC - related standards and their significance.

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https://youtu.be/1ymCPIBNePY

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Introduction and Significance of IE rules and ACT

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Introduction
Indian Electricity Rules, 1956 was made under Section 37 of the Indian Electricity Act, 1910. It has

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been redefined after the enactment of Electricity Act, 2003. The provisions cover safety aspects,

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licensing provisions, appointment of inspectors etc. Indian Electricity Rules, 1956 get repealed with
the notification of Regulation and Measures relating to Safety and Electric Supply under Section

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185 (2) (c) of Electricity Act, 2003. ER
Applicability
It is applicable on the States for whichCentral Electricity Board has made these Rules under Section
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37 of Electricity Act, 1910, to regulate the generation, transmission, supply and use of energy, and
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to carry out the purposes and objects of Electricity Act, 1910. Chapter IX shall apply only where
energy is used for purposes of traction and Chapter X shall apply only where energy is used in
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mines as defined in the Mines Act, 1952.


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Frequently Asked Questions (FAQs)


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What are the requirements for Preparations and submission of accounts under Indian Electricity
Rules, 1956?
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Every licensee shall prepare and render his accounts (to be made up to 31st day of March each year)
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as well as an annual statement in accordance with the provisions of Electricity Act. Accounts are to
be prepared in the format prescribed in the Annexures to the Act.
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What are the General safety requirements under Indian Electricity Rules, 1956?
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● All supply lines and apparatus to be of sufficient power ratings and to be insulated properly
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to ensure safety of humans and animals.


● Supplier to ensure safety of wires and apparatus at consumer’s premises.
● Switches to be there on live conductor.
● No cut out to be inserted in the neutral conductor
● While marking conductors, code of practice of wiring to be followed.
● Energy not be supplied as per Rule 50 unless the following are observed:
● Danger notice to be affixed permanently in conspicuous places.
● Adequate precautions before handling an electric supply line or apparatus.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 2


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
● Instructions for restoration of persons suffering from electric shock to be placed in
conspicuous places.
● Intimation of an accident to be notified to the Inspector within 24 hours from the time of
occurrence.

What are the General conditions relating to supply and use of energy under Indian Electricity Rules,
1956?
● Testing of consumer’s installation before additional supply or reconnection.

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● To take necessary precautions against leakage before connection. If supplier has reason to
believe there seems to be a leakage in the consumer’s system, he must give the consumer

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reasonable notice for inspection.

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● Energy not to be supplied, transformed, converted, or used unless the below conditions are
fulfilled:
○ A linked switch which is suitable, or a circuit breaker is to be erected at, the secondary

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side of the transformer.

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○ All circuits have to be protected by a suitable cut-out.

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○ Supply to each motor or group of motors is controlled by a linked switch or circuit
breaker.
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○ Adequate precautions are taken to ensure that no live parts are exposed.
● Additional provisions applicable to buildings more than 15 meters in height. 30 days’ notice
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in writing along with particulars to be given to the inspector.


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● There should not be any variation from declared voltage of supply to consumer.
● Precautions against failure of supply to be taken.
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What are the requirements for Electric Supply Lines, Systems and Apparatus for Low and Medium
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Voltages under Indian Electricity Rules, 1956?


● Installation of earth leakage protective device so as to disconnect the supply instantly on the
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occurrence of earth fault or leakage of current.


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● Test for resistance of insulation (Rule 48) to be conducted before reconnecting a


disconnected system.
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What are the requirements for Electric Supply Lines, Systems and Apparatus for High and
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Extra-High voltages under Indian Electricity Rules, 1956?


● Approval of Inspector necessary condition before energizing any high voltage installations.
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● Apparatus and equipment intended to be used at high or extra high voltage shall be
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inaccessible except for authorized person.


● Suitable segregation to be provided for licensee's equipment.
● Soak pit or alternate system to drain out the oil shall be made in sub-stations where the
transformers are provided.
● Cable trench shall be fitted with sand or other non-flammable material and covered by bricks.
● The installation must be subjected to the prescribed testing before energizing.
● Conductors to be enclosed in a metallic covering and suitable circuit breakers to be provided
to protect the equipment from overloading.
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 3
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
● In the case of outdoor type of substation, a metallic fencing of not less than 1.8 m height shall
be erected around the transformer.

What are the compliances for Overhead Lines, Under Ground Cables and Generating Stations under
Indian Electricity Rules, 1956?
● Overhead line conductors to have a material strength of not less than 350 kg. In case of low
voltage, a conductor of not less than 150 kg may be used.
● Maximum stress, ground clearance and other clearances to be as per the standards laid down

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in the rules.
● Overhead lines shall not be erected in the vicinity of aerodromes until the aerodrome

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authorities have approved in writing the route of the proposed lines.

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● Guarding and Earthing as per the standards laid down in the rules.
● Safety and protective devices as specified in the rules.
● Ensure protection against lightning.

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What are the compliances for Electric Traction under Indian Electricity Rules, 1956?

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● It is not applicable to energy used for the public carriage of passengers, animals or goods on,
or for the lighting or ventilation of the rolling stock of any railway or tramway subject to the
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provisions of the Indian Railways Act, 1890
● Every line to be insulated
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● Passengers should not have access to electrical circuit.


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● Earthing of guard wires to be done.


● Records as prescribed in the Rules to be maintained.
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What are the additional precautions to be adopted in mines and oil-fields under Indian Electricity
Rules, 1956?
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● The responsibility for observance of rules lies with owner, agent, engineer or manager of a
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mine, or of the agent, engineer of any company operating in an oil field and it shall be duty
of all persons employed to conduct their work in accordance with the rules.
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● Notice to be sent to Inspector on 1st February of every year in respect of every mine or oil
field.
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● A plan showing the position of all fixed apparatus and conductors to be kept by the manager
or owner as well as the licensee.
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● Precautions against lightning and fire to be taken and ensure efficient means of
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communication to be provided in every mine.


● Transformers and switchgears to be placed in isolation to avoid danger.
● Earthing and voltage limits as prescribed in the rules.
● Properly constructed switchgear for disconnecting the supply of energy to a mine or oilfield
shall be provided at a point approved by the Inspector.
● All apparatus to be kept free from dust and moisture.
● Appropriate precautions to be taken in case of existence of gas.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 4


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
● Earthing of neutral points i.e. if the voltage of an alternating current system exceeds 30 volts,
the neutral or mid-point shall be earthed.

What is the Government’s and Inspector’s Power to make relaxations to the Rules?
The State, Central Governments and Inspector has the power to make relaxations to certain
provisions of the Rules as mentioned in Rule 133 and 134 respectively. Every relaxation by
Inspector shall be reported forthwith to, and shall be disallowed or revised by, the State
Government, or where the relaxation affects mines, oil-fields or railways, by the Central

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Government.

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What is the penalty for contravention of provisions of Indian Electricity Rules, 1956?

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The penalty for most offenses is a fine which may extend to three hundred rupees. And in the for
certain offenses, in the case of continuing breach, there will be a further daily fine which may
extend to fifty rupees.

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https://youtu.be/CuMnARFN8vc

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https://ksei.gov.in/rules_and_regulations.htm
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https://electricalnotes.wordpress.com/2015/11/02/calculate-size-of-diesel-generator/
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 5


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
Introduction to various ISO certifications and their significance –
● ISO 9001:2015- QMS (Quality Management System) ,
● ISO 14001:2015- EMS-Environment Management System, 
●  ISO 45001:2018-OHSMS- Occupational Health and Safety Management system, 
● ISO 8000:2014 SA- Social Accountability, 
● ISO 27001:2013- ISMS-Information Security Management System.

ISO 9001:2015- QMS (Quality Management System) ,

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ISO 9001 is defined as the international standard that specifies requirements for a quality

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management system (QMS). Organizations use the standard to demonstrate the ability to
consistently provide products and services that meet customer and regulatory requirements. It is the

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most popular standard in the ISO 9000 series and the only standard in the series to which
organizations can certify.
ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO),

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an international agency composed of the national standards bodies of more than 160 countries. The

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current version of ISO 9001 was released in September 2015.

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ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million
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organizations from more than 160 countries have applied the ISO 9001 standard requirements to their
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quality management systems.


Organizations of all types and sizes find that using the ISO 9001 standard helps them:
● Organize processes
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● Improve the efficiency of processes


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● Continually improve
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 6


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING

ISO 14001:2015- EMS-Environment Management System, :

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ISO 14001:2015 specifies the requirements for an environmental management system that an organization can
use to enhance its environmental performance. ISO 14001:2015 is intended for use by an organization seeking to
manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of

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sustainability.

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ISO 14001:2015 helps an organization achieve the intended outcomes of its environmental management system,

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which provide value for the environment, the organization itself and interested parties. Consistent with the
organization's environmental policy, the intended outcomes of an environmental management system include:
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ISO 14001:2015 is applicable to any organization, regardless of size, type and nature, and applies to the
environmental aspects of its activities, products and services that the organization determines it can either control
or influence considering a life cycle perspective
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ISO 45001:2018-OHSMS- Occupational Health and Safety Management system, 


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ISO 45001:2018 specifies requirements for an occupational health and safety (OH&S) management system,
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and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing
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work-related injury and ill health, as well as by proactively improving its OH&S performance.

ISO 45001:2018 is applicable to any organization that wishes to establish, implement and maintain an
OH&S management system to improve occupational health and safety, eliminate hazards and minimize
OH&S risks (including system deficiencies), take advantage of OH&S opportunities, and address OH&S
management system nonconformities associated with its activities.

ISO 45001:2018 helps an organization to achieve the intended outcomes of its OH&S management system.
Consistent with the organization's OH&S policy, the intended outcomes of an OH&S management system
include:
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 7
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
a) continual improvement of OH&S performance;

b) fulfilment of legal requirements and other requirements;

c) achievement of OH&S objectives.

ISO 45001:2018 is applicable to any organization regardless of its size, type and activities. It is applicable to
the OH&S risks under the organization's control, taking into account factors such as the context in which the
organization operates and the needs and expectations of its workers and other interested parties.

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ISO 8000:2014 SA- Social Accountability, 

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SA stands for Social Accountability, 8000 is the standard & 2014 is the revision of year. This is a social
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compliance certification standard that encourages organizations to develop, maintain and apply socially
acceptable practices in the workplace & provide common guidelines for worker in hiring, remuneration,
access to training, promotion, termination or retirement not based on race, national or territorial or social
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origin, caste, birth, religion, disability, gender, sexual orientation, family responsibilities, marital status,
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union membership, political opinions, age or any other condition that could give rise to discrimination.
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ISO 27001:2013- ISMS-Information Security Management System.


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ISO 27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security
management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal,
physical and technical controls involved in an organisation's information risk management processes.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 8


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
According to its documentation, ISO 27001 was developed to "provide a model for establishing,
implementing, operating, monitoring, reviewing, maintaining and improving an information security
management system."

Concept of TQM,
● Functions,
● Features,

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● Elements and tools of TQM-kaizen, 5S and six sigma.
● Sustainability development goals.

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Total Quality Management (TQM)

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Total quality management (TQM) is the continual process of detecting and reducing or eliminating
errors in manufacturing, streamlining supply chain management, improving the customer
experience, and ensuring that employees are up to speed with training. 

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Total quality management aims to hold all parties involved in the production process accountable

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for the overall quality of the final product or service.

Total quality management is a structured approach to overall organizational management. The


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focus of the process is to improve the quality of an organization's outputs, including goods and
services, through the continual improvement of internal practices. The standards set as part of the
TQM approach can reflect both internal priorities and any industry standards currently in place.
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https://youtu.be/renlXcpK9sk https://youtu.be/renlXcpK9sk
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 9


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
Function of TQM
The functions of Total Quality Management are 
1. Development of products specification basic needs of users and economical consideration
2. Interaction with product design
3. Reliability and developing development testing
4. Quality planning for control of production process
5. Quality control of incoming materials
6. When does quality control and Windows development
7. Inspection and testing during manufacturing

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8. Interaction with Service Engineering

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9. Training of staff and customers
10.  Quality audit

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11.  Process capability studies 

Features of TQM:

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1. Quality first concept

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2. Process control for Quality Assurance concept
3. Top management commitment concept

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4. Respect employee concept
5. Zero defect concept
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6. Accountability
7. Market in concept (customer oriented action)
8. Competence
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9. Scientific approach
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10. Problem investigation


11. Effective communication.
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12. Workers satisfaction.


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13. Perpetual improvement.


14. People’s involvement.
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TQM Elements
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1. Quality awareness :The product manufactured have to meet the customers requirement .For
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this quality
2. Awareness should be created in every member of the organisation
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3. Management attitude: Management attitude should be dedicated commitment to support to


quality
4. Program with the help of employees. The management should implement a working
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environment that
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5. Support individual enhancement


6. Tools and techniques as process management
7. For improving any process it is essential to know what the process is and what we expect
from the
8. Process and what skill it requires.Establish performance measures for the process. It should
be decided
9. whether the process is economical for the organization.
10. Quality system standards

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 10


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
11. Installing a quality system for managing quality enables to meet product or service to the
required quality
12. Level
13. Focus on customers requirement and expectations
14. Continuous process improvement
15. Effective involvement and proper utilization of entire workforce and resources

Tools and Techniques of TQM:


For improving any process it is essential to know what the process is ,what is expected from the

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process, we have to know whether the process is economical for the organization.

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The following are the Tools and
Techniques used to improve the quality or for total quality management 

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1. Flow charts
2. Pareto charts

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3. Kaizen
4. Six Sigma 

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5. Control charts 

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6. Histogram 
7. Scatter diagram
8. Checklist 
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9. Causes and effect diagram
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Kaizen: 
It is a Japanese Management concept. From Kaizen, KAI  means change , ZEN means good that is
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chang to become good .Kaizen refers to activities that continuously improve all functions involving
all employees from top to bottom . It is a culture of sustained continuous improvement focusing on
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eliminating waste in all system and process of an organization .In Kaizen an involved leadership
guides people to continuously improve their ability to meet expectations of high quality low cost
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and on time delivery Implementation of Kaizen involves


1. Defining the project goal and identifying the problems
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2.Formation of a team
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3.Gathering basic information and measures


4.Performing brainstorming
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5.Implementation and evaluation of various alternatives


6.Selection of best alternative
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7.Implementation of best solution


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Six Sigma:
It is a business management strategy developed by Motorola in 1986 . It is a methodology for
eliminating defects. It uses a setup for quality management methods including statistical method
and creates a special infrastructure of people within the organisation. The Six Sigma rating indicates
percentage of defect free products it creates a six sigma process is one in which 99.999 66 % of
products manufactured are statistically to be free of defects that is 3.4 defects per million.In Six
Sigma defect means any process output that does not fulfill customer specifications 
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 11
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
The steps involved in Six Sigma are (DMAIC)
1 .Define all your products by making a list of them with the corresponding end results
2. Measure -define your essential inputs for products and projects setup quality measures define
method of computing errors and actual Sigma level and measure the current performance
3 Analysis the result and start working on improving the process
4 .Improvement -identify process improvements .Prepare a plan of action and implement the plan
and monitor the result for recommended changes
5.Changes - Review the entire process to ensure that appropriate changes are made to maintaining

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the quality required.

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5S

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5S is a productivity method whose name is derived from the five first letters of Japanese words:
Seiri, Seiton, Seiso, Seiketsu and Shitsuke. The method was originally intended to organize a
workspace for efficiency. Let’s examine each ‘S’ and determine what it means.

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1. Seiri:

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Sorting- Keep the necessary in work area, dispose or keep in a distant storage area less frequently

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used items, discard unneeded items.
2. Seiton:
Systematic-Arrangement- for the most efficient and effective retrieval. There should be a place for
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everything and everything should be in its place. The place for each item should be clearly labeled
or demarcated. Items should be arranged in a manner that promotes efficient workflow, with
equipment used most often being the most easily accessible. Workers should not have to bend
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repetitively to access materials.


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3. Seiso:
Shining- Clean the workspace and all equipment, and keep it clean, tidy and organized. After the
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first thorough cleaning when implementing 5S, daily follow-up cleaning is necessary in order to
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sustain this improvement. A “Shining” work environment will lead to great efficiency gains.
4. Seiketsu:
Standardizing- Work practices should be consistent and standardized. Work stations for a particular
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job should be identical. All employees doing the same job should be able to work in any station with
the same tools that are in the same location in every station. Everyone should know exactly their
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responsibilities.
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5. Shitsuke:
Sustaining- once the previous 4S’s have been established, they become the new way to operate.
Maintain focus on this new way and do not allow a gradual decline back to the old ways. The effect
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of Kaizen leads to less waste, better quality and faster leads times.
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Sustainability development goals.


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The Sustainable Development Goals (SDGs), also known as the Global Goals, were adopted by the
United Nations in 2015 as a universal call to action to end poverty, protect the planet, and ensure
that by 2030 all people enjoy peace and prosperity.
The 17 SDGs are integrated—they recognize that action in one area will affect outcomes in others,
and that development must balance social, economic and environmental sustainability.
Countries have committed to prioritize progress for those who're furthest behind. The SDGs are
designed to end poverty, hunger, AIDS, and discrimination against women and girls.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 12


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
The creativity, knowhow, technology and financial resources from all of society is necessary to
achieve the SDGs in every context.
The following 17 SDGs  are 
Goal 1: No Poverty: End poverty in all its forms everywhere.
Goal 2: Zero Hunger: End hunger, achieve food security and improved nutrition and promote
sustainable agriculture.
Goal 3: Good Health and Well-being: Ensure healthy lives and promote well-being for all at all
ages.

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Goal 4: Quality Education: Ensure inclusive and equitable quality education and promote lifelong
learning opportunities for all.

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Goal 5: Gender Equality: Achieve gender equality and empower all women and girls.
Goal 6: Clean Water and Sanitation: Ensure availability and sustainable management of water and

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sanitation for all.
Goal 7: Affordable and Clean Energy: Ensure access to affordable, reliable, sustainable and

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modern energy for all.
Goal 8: Decent Work and Economic Growth: Promote sustained, inclusive and sustainable

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economic growth, full and productive employment and decent work for all.

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Goal 9: Industry, Innovation, and Infrastructure: Build resilient infrastructure, promote inclusive
and sustainable industrialization, and foster innovation.
Goal 10: Reduced Inequality: Reduce inequality within and among countries.
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Goal 11: Sustainable Cities and Communities: Make cities and human settlements inclusive, safe,
resilient, and sustainable.
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Goal 12: Responsible Consumption and Production: Ensure sustainable consumption and
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production patterns.
Goal 13: Climate Action: Take urgent action to combat climate change and its impacts.
Goal 14: Life Below Water: Conserve and sustainably use the oceans, seas, and marine resources
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for sustainable development.


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Goal 15: Life on Land: Protect, restore, and promote sustainable use of terrestrial ecosystems,
sustainably manage forests, combat desertification, and halt and reverse land degradation and halt
biodiversity loss.
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Goal 16: Peace, Justice, and Strong Institutions: Promote peaceful and inclusive societies for
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sustainable development, provide access to justice for all and build effective, accountable, and
inclusive institutions at all levels.
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Goal 17: Partnerships to Achieve the Goal: Strengthen the means of implementation and revitalize
the global partnership for sustainable development.
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https://youtu.be/renlXcpK9sk
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Industrial Electrical Safety


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● Causes and prevention of electrical accidents.


● General safety practices.
● Precautions to be taken during electrical repair and maintenance work.
https://www.smithbaltaxe.com/blog/2017/12/11/electrical-injuries-in-the-workplace-187895
https://www.heathelectricalservices.com/news/electrical-accidents-the-types-causes-and-prevention
https://www.atlantictraining.com/blog/15-safety-precautions-electrical-safety/
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 13
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
Common Causes of Electrical Accidents
https://youtu.be/M9uHKFhYQ9E
https://youtu.be/oDBqZOOIFno
An electrical accident can happen nearly anywhere, but most occur while on the job. Certain jobs
carry greater risk of electrical accidents, such as jobs in construction, manufacturing, and power line
workers. Of these jobs, power line workers are at greatest risk of electrical injuries due to their

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regular exposure to high voltage power lines.

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Electrical accidents have many potential causes. Some common causes of electrical accidents

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include:
● Missing ground-fault protection

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● Misuse of extension cords

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● Improper use of electrical equipment

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● Improperly installed equipment
● Negligence when using electrical equipment around water
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● Lack of proper safety training
● Lack of proper equipment training
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● Unsafe work practices


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● No ground path or path is discontinuous


Preventing Electrical Injuries
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The best way to avoid electrical injuries is to take safety precautions when working with or around
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any electric device to prevent electrical accidents. Some precautions to consider include:
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● Inspect electrical wires and equipment before using



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Make sure electrical equipment is properly grounded


● Don't climb a metal ladder around live electricity
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● Use electrical equipment only as intended


● Wear protective gear, such as rubber boots and rubber gloves when working with electrical
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equipment
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● Avoid using extension cords


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General safety practices.


https://youtu.be/OPs4MQOlZAQ
1. The first step of electrical safety, avoid water at all times when working with electricity. Never
touch or try repairing any electrical equipment or circuits with wet hands. It increases the
conductivity of the electric current.
2. Never use equipment with frayed cords, damaged insulation, or broken plugs.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 14


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
3. If you are working on any receptacle at your home then always turn off the mains. It is also a
good idea to put up a sign on the service panel so that nobody turns the main switch ON by
accident.
4. Always use insulated tools while working.
5. Electrical hazards include exposed energized parts and unguarded electrical equipment which
may become energized unexpectedly. Such equipment always carries warning signs like “Shock
Risk”. Always be observant of such signs and follow the safety rules established by the electrical

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code followed by the country you’re in.

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6. Always use appropriate insulated rubber gloves and goggles while working on any branch circuit
or any other electrical circuit.

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7. Never try repairing energized equipment. Always check that it is de-energized first by using a
tester. When an electric tester touches a live or hot wire, the bulb inside the tester lights up showing

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that an electrical current is flowing through the respective wire. Check all the wires, the outer

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metallic covering of the service panel, and any other hanging wires with an electrical tester before

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proceeding with your work.
8. Never use an aluminum or steel ladder if you are working on any receptacle at height in your
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home. An electrical surge will ground you and the whole electric current will pass through your
body. Use a bamboo, wooden or a fiberglass ladder instead.
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9. Know the wire code of your country.


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10. Always check all your GFCI’s once a month. A GFCI (Ground Fault Circuit Interrupter) is a
RCD (Residual Current Device). They have become very common in modern homes, especially
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damp areas like the bathroom and kitchen, as they help avoid electrical shock hazards. It is designed
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to disconnect quickly enough to avoid any injury caused by over-current or short circuit faults.
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 15


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
Precautions to be taken during electrical repair and maintenance work
https://www.healthyworkinglives.scot/workplace-guidance/safety/electricity/Pages/electrical-sa
fety-precautions
https://safetyrisk.net/15-safety-precautions-when-working-with-electricity/
https://electrical-engineering-portal.com/21-safety-rules-for-working-with-electrical-equipment
Electrical safety precautions

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Electrical safety checks and tests ​

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Regular informal 'before use' visual checks and more formal visual inspections improve safety.
​Remember to include cables and transformers in any checks.​

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Legislation requires you as an employer to decide on the frequency of testing and inspection based
on your risk assessment​. You should also take into consideration the following about your
equipment

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● where it's used

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● how often it's used​

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● the type of equipment
● if it's portable or transportable
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● if it's used in a harsh environment.
Visual checks are often backed up by portable appliance testing (PAT). Whilst not a legal
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requirement, PAT testing as part of your safety system can demonstrate that your electrical
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equipment is in good working order and safe to use.


To help you record safety checks, we have created an online record of equipment inspection form.​
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Preventing electrical risks


You may be able to remove some electrical risks by using tools powered by air, hand or hydraulics.
However, be aware that these tools could introduce other hazards for the user.
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Lower voltages can reduce or remove the risks of shocks and burns. ​Battery powered tools are
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safest. Use lower voltage portable tools at 110 volts. Temporary lighting can also run at lower
voltages.
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You should use a residual current device or lower voltage tools in harsh environments.​
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Basic safety precautions


There are simple ways to reduce risks.
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● Check all equipment i​s in good working order.


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● If you find or suspect a fault, stop using the equipment, disconnect from the electrical
supply and label 'do not use'.
​You should also
● avoid overloading sockets by providing enough socket-outlets
● where possible switch off all appliances at the mains at the end of the working day
● switch off and unplug equipment before you clean it or make adjustments
● provide an accessible and clearly identified switch near fixed machinery to cut off power
in an emergency.
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 16
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
More information on working safely using electrically powered equipment​ can be found on the
Health and Safety Executive (HSE) site.
​Cable maintenance
When you fix or maintain cables
● never repair cuts with insulating tape
● use proper connectors to join lengths of cable
● replace damaged sections of cable completely
● don't use connector blocks covered in insulating tape or 'splice' wires by twisting them

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together

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● ensure cable ends always have their outer sheaths firmly clamped to stop wires coming
loose from plugs or inside equipment.

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​Planning electrical work
When planning electrical work you should add to your risk assessment by providing more detail to

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those involved in the form of a method statement. This includes how the job is to be carried out and
how the risks are managed.

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You should also

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● ensure that the person carrying out the work is competent to do so
● use lock off systems and correct signage to inform staff and prevent access
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● use plans and cable-avoiding tools to locate cables
● not touch supplies and assume they are live unless a competent person or utility company
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confirms they are not live


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● have overhead lines switched off if possible or maintain safe distances from the lines for
plant and equipment.
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More detailed guidance on avoidance of danger from underground​ and overhead​ electric lines is
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available from the HSE site.


You could consider the application of a permit to work​ system, especially for more complex jobs
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such as work on meters, circuits and plant installations.


​Other safety precautions​
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You should also


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● ensure controlled entry to electrical plant or switch gear


● choose electrical equipment that is intended for the specific working environment
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● seek specialist advice when choosing electrical equipment that is being used in flammable
or explosive atmospheres.
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Do not work on exposed live parts of equipment and systems unless it is unavoidable. Take suitable
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precautions to prevent injury, both to the workers and to anyone else in the area.
The HSE has further information on electrical safety at work. They also provide a range of specific
guidance relating to sectors of work.
​Residual current device
A residual current device (RCD) detects some, but not all, faults in the electrical system. It then
quickly breaks the electrical supply.
The most effective place to have an RCD is built directly into the main electrical supply or socket.
This means that the supply cables are permanently protected. An alternative is to use a plug that has
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 17
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
a built in RCD or a plug-in RCD adaptor. Use the test button regularly to make sure the RCD is
working properly.​

WEEK 1 DAY 1 2ND SESSION 2AM TO 5 PM


Draw the layout of any large scale factory showing – security room, entrance gate, exit gate,

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parking, transformer substation, DG power plant, LT room, UPS room, computer network server
room, office, Engineering department design department, purchase department, accounts

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department, canteen, board room, production line, packing section, dispatch section, fire hydrant
pumping station, solar power plant, rain water storage and pumping station , STP,ETP, earth pits etc.

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Functions of each department. Note: This would give an idea about overall industrial setup and
understanding of role of engineering department.

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https://youtu.be/c9QiZPLY2GI
https://youtu.be/hO865EIE0p0
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 18


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING

WEEK 1 DAY 2 1ST SESSION 9AM TO 1PM


Electrical Maintenance DepartmentObjectives,
● Functions of maintenance department,
● Fundamentals of maintenance.
● Duties and Requirements,
● Maintenance records. Preparation of technical details for maintenance work, job card

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and log book. Machine History Card.

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Functions of maintenance department

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A few basic concepts of good organizations that should be kept in mind in developing an
organization are:
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● A reasonably clear division of authority with little or no overlap.


● Vertical lines of authority and responsibility should be kept as short as possible. In other
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words, a level which simply transmits information up and instructions down should be
eliminated.
● Keep optimum number of persons (3 to 6 is the average value) reporting to an individual.
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● Fit the organization to the personalities involved. This means that the organization structure
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should be flexible and it may be revised periodically to fit changing personnel and
conditions.

Fundamentals of maintenance.
What Does an Electrical Maintenance Engineer Do?
● An electrical maintenance engineer is someone who is responsible for repairing machines
and providing support when it comes to usage of machines and electrical components.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 19


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
● The key duties that make up the job description of such engineers revolve around installation
of electrical components, machines and gadgets; maintenance of such machines as well as
troubleshooting and repairs whenever there is a breakdown.
● Electrical maintenance engineers can work in diverse roles and in various industries from
construction to manufacturing, service, tourism and the energy industry.
● Due to the nature and importance of the job, an electrical maintenance engineer may be
required to work shifts and put in long working hours.
● To qualify as an electrical maintenance engineer, a person would be required to undergo a
course and obtain a degree in electrical engineering or enroll for training and trade

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certification programs.
Electrical Maintenance Engineer Job Description Example/Sample/Template

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The key duties and responsibilities of electrical maintenance engineers in an organization, which

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majorly make up their job description includes the following examples:
● Schedule and undertake periodic maintenance on all electrical equipment, components,
and installations

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● Provide prompt response to inquiries whenever there is a breakdown, and resolve the

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issue as quickly as possible
● Ensure that equipments are in good working order so as to prevent disruption of

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activities
● Installation of fresh electrical components and fittings
● Recommend replacement for old or faulty electrical components or fittings to the
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management
● Assist in forecasting requirements, creating a budget and scheduling expenses for the
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electrical department
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● Keep record of all stock and supplies, including company’s electrical equipment
● Working in collaboration with the production team to formulate the best cost-effective
manufacturing process
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● Perform energy audit and recommend alternative sources of energy


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● Help the organization to reduce energy costs


● Ensure that all electrical gadgets and instruments are switched off after close of work
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daily
● Fix and maintain lighting fixtures and fittings
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● Troubleshoot machine breakdowns and provide preventive maintenance services


● Learn new skills and attend training programs in other to increase knowledge of trends
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and best practices in the industry


● Provide safe working environment for members of staff, and ensure electricity induced
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accidents and mishaps are prevented


● Take steps to prevent fire outbreaks by making appropriate recommendations to
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management
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● Purchase electrical fittings and components or supervise the staff charged with the
responsibility
● Provide 24 hours a day maintenance services or assign technical staff to do so
● Supervise electrical works when new projects are undertaken
● Support the company in increasing profitability by managing resources efficiently and
making necessary recommendations.
Duties and Requirements,
● Ensure to install wiring of power supply and conduct newly installed equipment and
machines.
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 20
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
● Merger together wires in boxes with different specially developed connectors.
● Ensure to resolve and rectify problems correctly prior to breakdowns occurrence.
● Inspect electrical equipment periodically to assure it is operating correctly.
● Ensures work facility fulfills all required safety and environmental needs.
● Involve in audits of supply inventories along with bench stock to assure usage is constant
with programmed work activities.
● Present project oversight as identified by management and engineers.

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● Coordinate climbing and digging permits.

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● Conduct in-depth electrical maintenance and instrumentation for troubleshooting,
preventative and repair maintenance duties for plant utility, process and packaging

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equipment.
● Perform all multi-discipline duties related to the electrical aspect.

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● Maintain equipment documents for every single equipment and review on every

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modification.

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● Attain detailed information of OSHA Lock Out Tag Out Process and capability to record all
internal paperwork .
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● Install new equipment and modify existing equipment.
● Conduct scheduled preventative maintenance for every equipment in the respective facility.
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● Conduct and support for equipment changeovers and start-ups.


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Maintenance records. Preparation of technical details for maintenance work, job card and log
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book. Machine History Card.


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https://www.geeksforgeeks.org/importance-of-maintenance-record/#:~:text=These%20helps%
20to%20prevent%20assets,operators%20are%20performing%20their%20tasks.
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Maintenance record, as name suggests, is a document that includes information regarding each
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repair and maintenance work that is done on asset or equipment. In simple words, it keeps track of
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assets failures and repairs. It is one of the best ways to maintain health and safety management. It
also improves asset management as such record includes information such as :
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● Time and date when maintenance is required to be done.


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● Type of maintenance required to be done.


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● Asset details such as number, parts required, working condition, etc.


● Risk associated with it.
● Environment condition and its effect.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 21


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
Preparation of technical details for maintenance work

job card and log book. Machine History Card.


https://blog.ezofficeinventory.com/equipment-maintenance-log/
What is an equipment maintenance log?

The equipment maintenance log is a simple document that contains a list of all actions that have
been performed on a certain piece of equipment. It helps keep track of the maintenance history. It

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generally contains the following two different sections, each containing different types of
information:

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1. General information

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The first section has to do with general information. This information is used to identify the piece of
equipment. It most commonly includes:
● Name of equipment

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● Model or manufacturer

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● Serial number
● Location

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● Person responsible for equipment
Some equipment maintenance logs also include the Purchase date and Purchase price in this section.
2. List of maintenance actions
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The second section lists all the maintenance actions performed on the equipment. It commonly
includes the following fields:
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● Date when the action was performed


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● Description of the action itself


● Name of the person performing the actions
Lastly, some logs also include a Remarks section. This section is useful in case the person
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performing the maintenance might have any special notes to add for future reference.
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Why is the equipment maintenance log important?


1. It increases resale value of equipment
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2. It saves the upfront costs


3. It identifies trends across makes, models, or components
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4. It increases the safety of operators


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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 22


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING

Role of maintenance department as related to satisfying the requirements from various


boards/departments essential for operating an industry- Fire and Safety, Pollution control
board, BWSSB, BBMP, ESCOM, Electrical Inspectorate etc

Role of Electrical Inspectorate


The main functions of the Department of Electrical Inspectorate as envisaged under the Electricity

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Act, 2003 regulations made these under are as follows:

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● Scrutiny and approval of electrical installation drawings of Generating Stations of IPPs
(Hydel, Thermal, Wind, Diesel, Co-Generation, Bio-mass, etc.) Transmission lines and Sub

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Stations of Suppliers, Licensees and Consumers.
● To conduct initial Inspection of Medium, High and Extra High Voltage installations including
Diesel Generating Sets pertaining to Govt. Departments, Private Institutions,

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Suppliers/Licensees and other consumers as per provisions of regulation 32, 36 & 43 of

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Central Electricity Authority (Measures relating to safety & Electric Supply) Regulations,

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2010.
● To conduct periodical Inspection of Extra High, High and Medium-voltage installations
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including Diesel Generating Sets pertaining to Govt. Departments, Private Institutions,
Suppliers/Licensees and other consumers as per provision of regulation 30 of Central
Electricity Authority (Measures relating to safety & Electric Supply) regulations 2010.
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● Investigation of fatal, non-fatal electrical accident cases of human beings and animals.
● To conduct examinations for the issue of Supervisors Certificate of Competency and
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Wireman Permits and renewal thereof every five years.


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● To grant exemption from electrical supervisor to qualified Degree, Diploma in Electrical


Engineering and wiremen permit an examination to I.T.I. certificate holders in the electrical
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trade.
● To grant licenses of three categories i.e. A, B & C classes through State Licensing Board
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consisting of five members i.e. The Chief Electrical Inspector to Govt. of Himachal Pradesh
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as a Chairman, The Senior most Head of electrical engineering department from amongst
Govt. Polytechnics of Himachal Pradesh as a member, The Superintending Engineer,
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Operation Circle, HPSEBL, Shimla as a member, The Superintending Engineer, HPPWD,


Electrical Circle, Shimla as a member and The Electrical Inspector to Govt. of Himachal
Pradesh as a Member Secretary. The renewal of licenses so granted is done after two, three
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and five years for A, B and C classes respectively.


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● Annual Inspection of Electrical Installations of Cinemas as per provisions of H.P. Cinemas


(Regulation) Rules, 1979.
● Issuance of certificates to cinema operators after conducting examinations as per provisions
of H.P. Cinema (Regulation) Rules, 1979.
● Mooting cases for amendment in extant Acts and Rules in collaboration with Central
Electricity Board.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 23


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
● Monitoring realization of electricity duty, maintenance of record thereof and verification of
deposits as per the provisions of H.P. Electricity (Duty) Act 2009 and Rules made there
under.
● Authorization of Chartered Electrical Safety Engineers as per provisions contained in
regulation 5A of Central Electricity Authority (Measures relating to safety and Electric
Supply) Regulations, 2010 and consequent notification No. MPP-F(5)-22/2013-II dated
06/01/2020 of Department of MPP and Power, Government of Himachal Pradesh.
● Other miscellaneous duties/works as may be assigned by the Govt. from time to time.

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role of electrical engineer in fire and safety department

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● Designing, implementing, maintaining and improving electrical, control and instrumentation

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products and systems.
● Coordinating with equipment vendors and suppliers for the selection and specification of

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electrical equipment,

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● Overseeing the manufacturing and installation processes of electrical products, making sure
they meet the required standards and comply with applicable codes.

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● Inspecting malfunctioning electrical systems or appliances and performing repairs when
possible;
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● Testing installations and system
● Facilitate problem solving, as may arise during tendering, engineering, installation and
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testing phases.
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https://yemenhr.com/jobs/c3c68e62-3384-4e96-b765-eefd12cdb9cd

Role of maintenance in Pollution control board, BWSSB, BBMP, ESCOM


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Responsibilities
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● Design, control, and implement electrical systems and products


● Develop manufacturing processes according to global engineering codes and standards
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● Manage engineering projects and deliver them on time


● Define customer needs and requirements
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● Ensure that installations and applications are in line with customer needs and safety standards
● Collaborate with engineers and technicians to design and apply new system processes
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● Perform quality and performance analysis on new and legacy IT systems


● Summarize data and report on test results
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● Examine needs on new equipment, calculate costs and help prepare budgets
● Monitor maintenance and inspection plans
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 24


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
WEEK 1 DAY 2 2ND SESSION 2 AM TO
5PM
Identify and demonstrate the use of industrial electrician tools and meters- basic tools, megger, earth
tester, lux meter, db meter, thermography meter, smart meters with communication port.

https://youtu.be/PAPPwrCPIqg

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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 25


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
WEEK 1 DAY 3 1ST SESSION 9 AM TO 1 PM
Design thinking
● What is design thinking?
● 5 steps of Design Thinking.
● Why is design thinking so important?
What is design thinking?
https://youtu.be/0V5BwTrQOCs
https://youtu.be/4nTh3AP6knM

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A designer’s biggest task is to identify and solve existing problems with a product and leave users

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happier than they were before. At times this task can seem overwhelming and hard to grasp. The
process of design thinking consists of five steps that designers use to organize their information

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and find meaningful and successful solutions to a problem. The design thinking steps go like this:

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● Empathize: Understanding the user and the problems they face through conducting user
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interviews, creating empathy maps, and listening to user stories.


● Define: Organizing and analyzing the research information to produce a concise problem
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statement and possible solution or hypothesis.


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● Ideate: The brainstorming phase. Designers think of a wide variety of possible solutions and
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evaluate each one.


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● Prototype: Turning ideas into a physical representation of the product that will solve the
user’s needs, slowly adding greater detail and complexity as designers move between testing
and iteration.
● Test: Putting the prototype in the hands of the user and determining whether the product has
solved the problem at hand and reduced friction or frustration.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 26


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
The idea behind design thinking is to keep the user in mind from beginning to end. With the user at
the forefront, designers can move between these five design thinking steps to create problem solving
products with the potential to change industry standards and even lives.

Why is design thinking so important?


If you think like a designer, it can transform how your organization develops products, services,
processes, and strategies. It brings together the desirability from the customer’s perspective with

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what is technologically feasible and economically viable. It also provides various opportunities for

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people who aren’t trained as designers to utilize creative tools so that they can tackle a vast range of
problems/challenges.

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There are also some essential aspects in which design thinking helps, and they are:

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● The main objective is to solve the customer’s requirements

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● Helps in tackling ambiguous and challenging problems
● Drives people to create innovative solutions
● It helps organizations to run faster with more efficiency
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 27


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
WEEK 1 DAY 3 2ND SESSION 2 AM TO 5PM
Examples of design thinking
https://youtu.be/4nTh3AP6knM
What does a properly executed design thinking process look like? Examining real-world examples
is an effective way to answer that question. Here are five examples of well-known brands that have
leveraged design thinking to solve business problems.
1. GE Healthcare
GE Healthcare is an example of a company that focused on user-centricity to improve a product that
seemingly had no problems.

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● Diagnostic imaging has revolutionized healthcare, yet GE Healthcare saw a problem in how
pediatric patients reacted to procedures. Many children were observed crying during long

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procedures in cold, dark rooms with flickering fluorescent lights. Considering this, GE
Healthcare’s team observed children in various environments, spoke to experts, and

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interviewed hospital staff to gain more insight into their experiences.
● After extensive user research, hospital pilots, and reiteration, GE Healthcare launched the

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“Adventure Series.” This redesign initiative focused on making magnetic resonance imaging

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(MRI) machines more child-friendly.
● For example, the “Pirate Adventure” transforms MRI machines from dark, black holes to
pirate ships with scenery of beaches, sandcastles, and the ocean. By empathizing with
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children’s pain points, GE Healthcare was able to craft a creative solution that was not only
fun but increased patient satisfaction scores by 90 percent. This also yielded unexpected
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successes, including improved scan quality of pediatric patients, and ultimately saved
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customers time and resources.


2. Oral B
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Design thinking not only succeeds at finding effective solutions for companies but also at putting
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initiatives to the test before implementation.


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● When Oral B wanted to upgrade its electric toothbrush, it enlisted designers Kim Colin and
Sam Hecht to help. The company’s request was to add more functions for electric toothbrush
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users, such as tracking brushing frequency, observing gum sensitivity, and playing music.
● While clarifying the problem, however, Colin and Hecht pointed out that brushing teeth was
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a neurotic act for many people. Users didn’t want additional functionality and, in many cases,
thought it could potentially cause more stress. Instead, they recommended two solutions that
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could improve user experience without adding gimmicks.


● Their first recommendation was to make the toothbrush easier to charge, especially while
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users were on the road. Another was making it more convenient for users to order
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replacement heads by allowing toothbrushes to connect to phones and send reminder


notifications. Both proposals were successful because they focused on what users wanted
rather than what the company wanted to roll out.

3. Netflix

● Although many companies have successfully used design thinking, Netflix has repeatedly
leveraged it to become an industry giant. During the company’s inception, its main
competitor, Blockbuster, required customers to drive to brick-and-mortar stores to rent
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 28
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
DVDs. The process was the same for returns, which was a major pain point for many. Netflix
eliminated that inconvenience by delivering DVDs directly to customers’ homes with a
subscription model.
● While this revolutionized the movie industry, Netflix’s real success has been in its innovation
over the years. For example, when the company realized DVDs were becoming outdated, it
created an on-demand streaming service to stay ahead of the curve. This also inadvertently
eliminated the inconvenience of having to wait for DVDs.
● Subsequently, in 2011, Netflix took its design thinking one step further and responded to
customers’ need for original, provocative content that wasn’t airing on traditional networks.

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Later, in 2016, it improved its user experience by adding short trailers to its interface. Each of
Netflix’s major updates was in response to customers’ needs and driven by an effective

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design thinking process.

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4. Airbnb

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● Another household name, Airbnb, started by only making around $200 a week. After some

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observation, its founders recognized that the advertising pictures hosts were posting online

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weren’t of a high enough quality, which often deterred customers from renting rooms.
● To empathize with customers, the founders spent time traveling to each location, imagining
what users look for in a temporary place to stay. Their solution? Invest in a high-quality
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camera and take pictures of what customers want to see, based on their travel observations.
For example, showing every room rather than a select few, listing special features like a hot
tub or pool in the description, and highlighting the neighborhood or areas in close proximity
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to the residence. The result? A week later, Airbnb’s revenue doubled.


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● Instead of focusing on reaching a bigger audience, Airbnb’s founders used design thinking to
determine why their existing audience wasn’t utilizing their services. They realized that
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rather than focusing on traditional business values, like scalability, they needed to simply put
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themselves in users’ shoes to solve business problems.

5. UberEats
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● The go-to food delivery service app UberEats attributes its success to its ability to reiterate
quickly and empathize with customers.
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● A prime example of this is UberEats’s Walkabout Program, where designers observe cities in
which the company operates. Some elements they inspect are food culture, cuisine,
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infrastructure, delivery processes, and transportation. One of the innovations that came from
their immersive research is the driver app, which focuses on delivery partners’ pain points
around parking in highly populated urban areas. To address this, the driver app provides
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step-by-step directions from restaurant to customer to ensure smoother delivery processes.


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● Understanding that pain points vary between geographic locations helps UberEats implement
effective upgrades to its service that solve problems in specific locations.

ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 29


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
WEEK 1 DAY 4 1ST SESSION 9 AM TO 1 PM
Applying Design Thinking to Sustainable Energy
However, could design thinking approach be applied universally? For instance, could companies
apply design thinking in addressing such important issues as sustainable energy and climate change?
One can argue that despite the success of design thinking approach in phones and tablets
development, it has little use when it comes to dealing with energy and climate problems. At first
sight, it is not obvious how human-centric approach could be applied in such standardized and
regulated sector, as energy. However, if we go deeper, we can find that design thinking provides a

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way to improve existing technologies and create new products and services in such fields as

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renewable energy, clean water, energy efficiency and other sectors related to sustainable energy
systems.

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WEEK 1 DAY 4 2ND SESSION 2 AM TO 5 PM

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How can ‘Design Thinking’ help utilities prepare for a new energy future?

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Reinventing solar energy supply for rural Africa
Design Thinking’ is one of the key elements of the “Digital Toolbox” that every aspirational
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business is seeking to adopt. The MIT Sloan School of Management defines Design Thinking as an
innovative problem-solving process rooted in a set of skills. It offers a unique methodology that can
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help businesses solve complex problems by applying empathy to ask better questions and engage
more collaboratively with consumers.
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Design Thinking can have a huge positive impact on utility businesses, and can help them innovate
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and survive disruption resulting from grid defection and the rise of increasingly competitive markets
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and new entrants. The initial stages of Design Thinking can help businesses to identify and define a
specific business problem, and derive possible solutions. Toward the later stages of prototyping and
testing, businesses have the opportunity to tweak and improvise a new design to create a "wow"
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moment for consumers and improve resiliency of the grid network. For smart, sustainable and
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profitable utilities, Design Thinking is an invaluable methodology for addressing utilities’ most
pressing business issues, progressing on the journey toward a new energy cloud ecosystem, and
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preparing for three key tipping points:


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● Shifting business models before off-grid energy reaches cost and performance parity with
grid-delivered energy
● Accommodating the growth of Distributed Energy Resources (DERs), particularly as electric
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vehicles (EVs) move toward price and performance parity with combustion engine vehicles.
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● Engaging consumers before the cost of transporting electricity exceeds the cost of generating
and storing it locally
Let's see how Design Thinking can be applied to adapt to the changing energy cloud landscape by
leveraging the "Digital Toolbox”.

Stage 1: Applying empathy to successfully design a next generation digital grid network, a business
needs to be empathetic to the customer by empowering them to become “prosumers” and building
resilient networks by engaging with the grid and its operators. Similarly, businesses need to identify
key flashpoints at which they can provide consumers with personalized communications that will
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 30
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
help maintain the relationship when grid defection becomes imminent. Empathy can also help
digital consultants uncover hidden problems to deliver value – an important step in the Design
Thinking.
Let's say you're looking to achieve 20% consumer participation in
a demand response program. How would you design your
engagement program?
In this situation, design professionals and business stakeholders alike can be brought together to
identify key empathy flashpoints during the program design process. Some consumers may want to
purchase the program, while others may be more drawn to the environmental benefits offered. Deep

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learning-based prescriptive models can establish consumer classifications and cognitive analytics
that can help your business engage with them and deliver a tasteful user experience, while achieving

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key business outcomes at same time.

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Stage 2: Defining the problem- Once the business objectives and grid / customer perspectives have
been defined, the problem should be clearly identifiable. Everyone involved in the process should

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feel empowered to contribute toward framing the solution. Continuing with the example above, the

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problem in question may ultimately be defined as follows: “We need to see a 10% uptick in
consumer-engagement compared with last year, so we can help them plan their energy budgets &

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achieve the same. We must address their concerns around high costs with more empathy.”

Stage 3: Ideating potential solutions- At this stage businesses need to encourage the best and worst
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ideas in the room. This calls for the “I3” approach, to cultivate independent, irrational and
innovative thinking. I3-based ideas have the potential to revamp the business and its operating
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models by delivering the value proposition for every idea conceived.


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A great example of this approach is the adoption of gamification among some leading global
utilities companies. By deploying gaming-led management platforms and tools, utilities can get
their consumers engaged while providing them with affordable electricity plans before energy
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delivery prices begin to rise across the industry.


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Stage 4: Rapid prototyping Now that the best ideas have been shortlisted, one of a number of
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emerging technology platforms can be applied to build quick prototypes such as AI-enabled models
and intuitive dashboards. They can then be tested in an immersive environment. Utilities can pilot
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the prototypes with a group of consumers, to gather initial feedback. This stage allows businesses to
"fail quickly" and apply their learnings to the next iteration. In this way a valuable offering that
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serves the business’ goals can be generated with consumer and stakeholder buy-in, and in just a few
days. For example, if a business is aspiring to make the traditional grid viable for next generation
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challenges – such as safely integrating DERs – the evolved grid design might look something like
this:
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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 31


5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING

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Stage 5: Testing and tweaking- Once a prototype has been created it can be deployed and tested with
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stakeholders. If, for example, a business has developed a tool to help engage consumers, a select
group of consumers will need to be enrolled to test and validate the prototype. Based on the
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feedback provided, learnings can be applied to self-learning models or prototypes. Utilities can then
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roll-out their new and approved offering(s) to a larger population, thereby helping them to remain
competitive, agile, profitable and sustainable in this swiftly changing energy landscape.
Forward looking utilities are leveraging Design Thinking in order to design innovative solutions that
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respond to real needs among the customer and grid network – thereby helping to realize the
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adoption of new grid services. Rather than using a more traditional, engineering-style solution,
Design Thinking is adding value to the design process by leveraging digital technologies and
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moving closer toward seamless migration of energy cloud based services.


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5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
WEEK 1 DAY 5 1ST SESSION 9 AM TO 1 PM
Developmental Assessment

WEEK 1 DAY 5 2ND SESSION 2 AM TO 5 PM


Assessment Review and corrective action

WEEK 1 DAY 6 1ST SESSION 9 AM TO 1 PM


Industry Class and assessment

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ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 33

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