Professional Documents
Culture Documents
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● Functions of -Central Electricity and State Electricity Authorities.
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Broad classification.
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industry, group of productive enterprises or organizations that produce or supply goods, services, or
sources of income. In economics, industries are generally classified as primary, secondary, tertiary,
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and quaternary; secondary industries are further classified as heavy and light.
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https://www.britannica.com/technology/industry
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industry 4.0 concept
Industry 4.0 isn’t just about investing in new technology and tools to improve manufacturing
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efficiency—it’s about revolutionizing the way your entire business operates and grows. This
resource will provide you with an in-depth overview on the topic of Industry 4.0 and IIoT, including
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https://www.epicor.com/en-in/blog/what-is-industry-4-0/
https://youtu.be/bNfZWqDLW0Q
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The Utilities sector comprises establishments engaged in the provision of the following utility
services: electric power, natural gas, steam supply, water supply, and sewage removal. Within this
sector, the specific activities associated with the utility services provided vary by utility: electric
power includes generation, transmission, and distribution; natural gas includes distribution; steam
supply includes provision and/or distribution; water supply includes treatment and distribution; and
sewage removal includes collection, treatment, and disposal of waste through sewer systems and
sewage treatment facilities.
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https://youtu.be/1ymCPIBNePY
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Introduction and Significance of IE rules and ACT
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Introduction
Indian Electricity Rules, 1956 was made under Section 37 of the Indian Electricity Act, 1910. It has
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been redefined after the enactment of Electricity Act, 2003. The provisions cover safety aspects,
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licensing provisions, appointment of inspectors etc. Indian Electricity Rules, 1956 get repealed with
the notification of Regulation and Measures relating to Safety and Electric Supply under Section
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185 (2) (c) of Electricity Act, 2003. ER
Applicability
It is applicable on the States for whichCentral Electricity Board has made these Rules under Section
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37 of Electricity Act, 1910, to regulate the generation, transmission, supply and use of energy, and
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to carry out the purposes and objects of Electricity Act, 1910. Chapter IX shall apply only where
energy is used for purposes of traction and Chapter X shall apply only where energy is used in
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What are the requirements for Preparations and submission of accounts under Indian Electricity
Rules, 1956?
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Every licensee shall prepare and render his accounts (to be made up to 31st day of March each year)
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as well as an annual statement in accordance with the provisions of Electricity Act. Accounts are to
be prepared in the format prescribed in the Annexures to the Act.
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What are the General safety requirements under Indian Electricity Rules, 1956?
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● All supply lines and apparatus to be of sufficient power ratings and to be insulated properly
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What are the General conditions relating to supply and use of energy under Indian Electricity Rules,
1956?
● Testing of consumer’s installation before additional supply or reconnection.
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● To take necessary precautions against leakage before connection. If supplier has reason to
believe there seems to be a leakage in the consumer’s system, he must give the consumer
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reasonable notice for inspection.
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● Energy not to be supplied, transformed, converted, or used unless the below conditions are
fulfilled:
○ A linked switch which is suitable, or a circuit breaker is to be erected at, the secondary
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side of the transformer.
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○ All circuits have to be protected by a suitable cut-out.
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○ Supply to each motor or group of motors is controlled by a linked switch or circuit
breaker.
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○ Adequate precautions are taken to ensure that no live parts are exposed.
● Additional provisions applicable to buildings more than 15 meters in height. 30 days’ notice
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● There should not be any variation from declared voltage of supply to consumer.
● Precautions against failure of supply to be taken.
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What are the requirements for Electric Supply Lines, Systems and Apparatus for Low and Medium
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What are the requirements for Electric Supply Lines, Systems and Apparatus for High and
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● Apparatus and equipment intended to be used at high or extra high voltage shall be
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What are the compliances for Overhead Lines, Under Ground Cables and Generating Stations under
Indian Electricity Rules, 1956?
● Overhead line conductors to have a material strength of not less than 350 kg. In case of low
voltage, a conductor of not less than 150 kg may be used.
● Maximum stress, ground clearance and other clearances to be as per the standards laid down
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in the rules.
● Overhead lines shall not be erected in the vicinity of aerodromes until the aerodrome
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authorities have approved in writing the route of the proposed lines.
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● Guarding and Earthing as per the standards laid down in the rules.
● Safety and protective devices as specified in the rules.
● Ensure protection against lightning.
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What are the compliances for Electric Traction under Indian Electricity Rules, 1956?
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● It is not applicable to energy used for the public carriage of passengers, animals or goods on,
or for the lighting or ventilation of the rolling stock of any railway or tramway subject to the
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provisions of the Indian Railways Act, 1890
● Every line to be insulated
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What are the additional precautions to be adopted in mines and oil-fields under Indian Electricity
Rules, 1956?
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● The responsibility for observance of rules lies with owner, agent, engineer or manager of a
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mine, or of the agent, engineer of any company operating in an oil field and it shall be duty
of all persons employed to conduct their work in accordance with the rules.
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● Notice to be sent to Inspector on 1st February of every year in respect of every mine or oil
field.
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● A plan showing the position of all fixed apparatus and conductors to be kept by the manager
or owner as well as the licensee.
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● Precautions against lightning and fire to be taken and ensure efficient means of
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What is the Government’s and Inspector’s Power to make relaxations to the Rules?
The State, Central Governments and Inspector has the power to make relaxations to certain
provisions of the Rules as mentioned in Rule 133 and 134 respectively. Every relaxation by
Inspector shall be reported forthwith to, and shall be disallowed or revised by, the State
Government, or where the relaxation affects mines, oil-fields or railways, by the Central
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Government.
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What is the penalty for contravention of provisions of Indian Electricity Rules, 1956?
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The penalty for most offenses is a fine which may extend to three hundred rupees. And in the for
certain offenses, in the case of continuing breach, there will be a further daily fine which may
extend to fifty rupees.
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https://ksei.gov.in/rules_and_regulations.htm
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ISO 9001 is defined as the international standard that specifies requirements for a quality
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management system (QMS). Organizations use the standard to demonstrate the ability to
consistently provide products and services that meet customer and regulatory requirements. It is the
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most popular standard in the ISO 9000 series and the only standard in the series to which
organizations can certify.
ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO),
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an international agency composed of the national standards bodies of more than 160 countries. The
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current version of ISO 9001 was released in September 2015.
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ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million
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organizations from more than 160 countries have applied the ISO 9001 standard requirements to their
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● Continually improve
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ISO 14001:2015 specifies the requirements for an environmental management system that an organization can
use to enhance its environmental performance. ISO 14001:2015 is intended for use by an organization seeking to
manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of
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sustainability.
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ISO 14001:2015 helps an organization achieve the intended outcomes of its environmental management system,
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which provide value for the environment, the organization itself and interested parties. Consistent with the
organization's environmental policy, the intended outcomes of an environmental management system include:
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ISO 14001:2015 is applicable to any organization, regardless of size, type and nature, and applies to the
environmental aspects of its activities, products and services that the organization determines it can either control
or influence considering a life cycle perspective
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ISO 45001:2018 specifies requirements for an occupational health and safety (OH&S) management system,
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and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing
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work-related injury and ill health, as well as by proactively improving its OH&S performance.
ISO 45001:2018 is applicable to any organization that wishes to establish, implement and maintain an
OH&S management system to improve occupational health and safety, eliminate hazards and minimize
OH&S risks (including system deficiencies), take advantage of OH&S opportunities, and address OH&S
management system nonconformities associated with its activities.
ISO 45001:2018 helps an organization to achieve the intended outcomes of its OH&S management system.
Consistent with the organization's OH&S policy, the intended outcomes of an OH&S management system
include:
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 7
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a) continual improvement of OH&S performance;
ISO 45001:2018 is applicable to any organization regardless of its size, type and activities. It is applicable to
the OH&S risks under the organization's control, taking into account factors such as the context in which the
organization operates and the needs and expectations of its workers and other interested parties.
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ISO 8000:2014 SA- Social Accountability,
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SA stands for Social Accountability, 8000 is the standard & 2014 is the revision of year. This is a social
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compliance certification standard that encourages organizations to develop, maintain and apply socially
acceptable practices in the workplace & provide common guidelines for worker in hiring, remuneration,
access to training, promotion, termination or retirement not based on race, national or territorial or social
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origin, caste, birth, religion, disability, gender, sexual orientation, family responsibilities, marital status,
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union membership, political opinions, age or any other condition that could give rise to discrimination.
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ISO 27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security
management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal,
physical and technical controls involved in an organisation's information risk management processes.
Concept of TQM,
● Functions,
● Features,
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● Elements and tools of TQM-kaizen, 5S and six sigma.
● Sustainability development goals.
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Total Quality Management (TQM)
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Total quality management (TQM) is the continual process of detecting and reducing or eliminating
errors in manufacturing, streamlining supply chain management, improving the customer
experience, and ensuring that employees are up to speed with training.
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Total quality management aims to hold all parties involved in the production process accountable
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for the overall quality of the final product or service.
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8. Interaction with Service Engineering
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9. Training of staff and customers
10. Quality audit
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11. Process capability studies
Features of TQM:
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1. Quality first concept
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2. Process control for Quality Assurance concept
3. Top management commitment concept
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4. Respect employee concept
5. Zero defect concept
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6. Accountability
7. Market in concept (customer oriented action)
8. Competence
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9. Scientific approach
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TQM Elements
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1. Quality awareness :The product manufactured have to meet the customers requirement .For
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this quality
2. Awareness should be created in every member of the organisation
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environment that
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process, we have to know whether the process is economical for the organization.
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The following are the Tools and
Techniques used to improve the quality or for total quality management
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1. Flow charts
2. Pareto charts
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3. Kaizen
4. Six Sigma
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5. Control charts
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6. Histogram
7. Scatter diagram
8. Checklist
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9. Causes and effect diagram
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Kaizen:
It is a Japanese Management concept. From Kaizen, KAI means change , ZEN means good that is
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chang to become good .Kaizen refers to activities that continuously improve all functions involving
all employees from top to bottom . It is a culture of sustained continuous improvement focusing on
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eliminating waste in all system and process of an organization .In Kaizen an involved leadership
guides people to continuously improve their ability to meet expectations of high quality low cost
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2.Formation of a team
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Six Sigma:
It is a business management strategy developed by Motorola in 1986 . It is a methodology for
eliminating defects. It uses a setup for quality management methods including statistical method
and creates a special infrastructure of people within the organisation. The Six Sigma rating indicates
percentage of defect free products it creates a six sigma process is one in which 99.999 66 % of
products manufactured are statistically to be free of defects that is 3.4 defects per million.In Six
Sigma defect means any process output that does not fulfill customer specifications
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 11
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
The steps involved in Six Sigma are (DMAIC)
1 .Define all your products by making a list of them with the corresponding end results
2. Measure -define your essential inputs for products and projects setup quality measures define
method of computing errors and actual Sigma level and measure the current performance
3 Analysis the result and start working on improving the process
4 .Improvement -identify process improvements .Prepare a plan of action and implement the plan
and monitor the result for recommended changes
5.Changes - Review the entire process to ensure that appropriate changes are made to maintaining
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the quality required.
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5S
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5S is a productivity method whose name is derived from the five first letters of Japanese words:
Seiri, Seiton, Seiso, Seiketsu and Shitsuke. The method was originally intended to organize a
workspace for efficiency. Let’s examine each ‘S’ and determine what it means.
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1. Seiri:
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Sorting- Keep the necessary in work area, dispose or keep in a distant storage area less frequently
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used items, discard unneeded items.
2. Seiton:
Systematic-Arrangement- for the most efficient and effective retrieval. There should be a place for
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everything and everything should be in its place. The place for each item should be clearly labeled
or demarcated. Items should be arranged in a manner that promotes efficient workflow, with
equipment used most often being the most easily accessible. Workers should not have to bend
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3. Seiso:
Shining- Clean the workspace and all equipment, and keep it clean, tidy and organized. After the
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first thorough cleaning when implementing 5S, daily follow-up cleaning is necessary in order to
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sustain this improvement. A “Shining” work environment will lead to great efficiency gains.
4. Seiketsu:
Standardizing- Work practices should be consistent and standardized. Work stations for a particular
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job should be identical. All employees doing the same job should be able to work in any station with
the same tools that are in the same location in every station. Everyone should know exactly their
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responsibilities.
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5. Shitsuke:
Sustaining- once the previous 4S’s have been established, they become the new way to operate.
Maintain focus on this new way and do not allow a gradual decline back to the old ways. The effect
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of Kaizen leads to less waste, better quality and faster leads times.
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The Sustainable Development Goals (SDGs), also known as the Global Goals, were adopted by the
United Nations in 2015 as a universal call to action to end poverty, protect the planet, and ensure
that by 2030 all people enjoy peace and prosperity.
The 17 SDGs are integrated—they recognize that action in one area will affect outcomes in others,
and that development must balance social, economic and environmental sustainability.
Countries have committed to prioritize progress for those who're furthest behind. The SDGs are
designed to end poverty, hunger, AIDS, and discrimination against women and girls.
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Goal 4: Quality Education: Ensure inclusive and equitable quality education and promote lifelong
learning opportunities for all.
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Goal 5: Gender Equality: Achieve gender equality and empower all women and girls.
Goal 6: Clean Water and Sanitation: Ensure availability and sustainable management of water and
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sanitation for all.
Goal 7: Affordable and Clean Energy: Ensure access to affordable, reliable, sustainable and
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modern energy for all.
Goal 8: Decent Work and Economic Growth: Promote sustained, inclusive and sustainable
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economic growth, full and productive employment and decent work for all.
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Goal 9: Industry, Innovation, and Infrastructure: Build resilient infrastructure, promote inclusive
and sustainable industrialization, and foster innovation.
Goal 10: Reduced Inequality: Reduce inequality within and among countries.
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Goal 11: Sustainable Cities and Communities: Make cities and human settlements inclusive, safe,
resilient, and sustainable.
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Goal 12: Responsible Consumption and Production: Ensure sustainable consumption and
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production patterns.
Goal 13: Climate Action: Take urgent action to combat climate change and its impacts.
Goal 14: Life Below Water: Conserve and sustainably use the oceans, seas, and marine resources
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Goal 15: Life on Land: Protect, restore, and promote sustainable use of terrestrial ecosystems,
sustainably manage forests, combat desertification, and halt and reverse land degradation and halt
biodiversity loss.
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Goal 16: Peace, Justice, and Strong Institutions: Promote peaceful and inclusive societies for
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sustainable development, provide access to justice for all and build effective, accountable, and
inclusive institutions at all levels.
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Goal 17: Partnerships to Achieve the Goal: Strengthen the means of implementation and revitalize
the global partnership for sustainable development.
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regular exposure to high voltage power lines.
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Electrical accidents have many potential causes. Some common causes of electrical accidents
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include:
● Missing ground-fault protection
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● Misuse of extension cords
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● Improper use of electrical equipment
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● Improperly installed equipment
● Negligence when using electrical equipment around water
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● Lack of proper safety training
● Lack of proper equipment training
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The best way to avoid electrical injuries is to take safety precautions when working with or around
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any electric device to prevent electrical accidents. Some precautions to consider include:
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equipment
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code followed by the country you’re in.
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6. Always use appropriate insulated rubber gloves and goggles while working on any branch circuit
or any other electrical circuit.
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7. Never try repairing energized equipment. Always check that it is de-energized first by using a
tester. When an electric tester touches a live or hot wire, the bulb inside the tester lights up showing
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that an electrical current is flowing through the respective wire. Check all the wires, the outer
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metallic covering of the service panel, and any other hanging wires with an electrical tester before
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proceeding with your work.
8. Never use an aluminum or steel ladder if you are working on any receptacle at height in your
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home. An electrical surge will ground you and the whole electric current will pass through your
body. Use a bamboo, wooden or a fiberglass ladder instead.
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10. Always check all your GFCI’s once a month. A GFCI (Ground Fault Circuit Interrupter) is a
RCD (Residual Current Device). They have become very common in modern homes, especially
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damp areas like the bathroom and kitchen, as they help avoid electrical shock hazards. It is designed
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to disconnect quickly enough to avoid any injury caused by over-current or short circuit faults.
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Electrical safety checks and tests
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Regular informal 'before use' visual checks and more formal visual inspections improve safety.
Remember to include cables and transformers in any checks.
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Legislation requires you as an employer to decide on the frequency of testing and inspection based
on your risk assessment. You should also take into consideration the following about your
equipment
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● where it's used
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● how often it's used
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● the type of equipment
● if it's portable or transportable
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● if it's used in a harsh environment.
Visual checks are often backed up by portable appliance testing (PAT). Whilst not a legal
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requirement, PAT testing as part of your safety system can demonstrate that your electrical
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Lower voltages can reduce or remove the risks of shocks and burns. Battery powered tools are
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safest. Use lower voltage portable tools at 110 volts. Temporary lighting can also run at lower
voltages.
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You should use a residual current device or lower voltage tools in harsh environments.
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● If you find or suspect a fault, stop using the equipment, disconnect from the electrical
supply and label 'do not use'.
You should also
● avoid overloading sockets by providing enough socket-outlets
● where possible switch off all appliances at the mains at the end of the working day
● switch off and unplug equipment before you clean it or make adjustments
● provide an accessible and clearly identified switch near fixed machinery to cut off power
in an emergency.
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 16
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
More information on working safely using electrically powered equipment can be found on the
Health and Safety Executive (HSE) site.
Cable maintenance
When you fix or maintain cables
● never repair cuts with insulating tape
● use proper connectors to join lengths of cable
● replace damaged sections of cable completely
● don't use connector blocks covered in insulating tape or 'splice' wires by twisting them
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together
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● ensure cable ends always have their outer sheaths firmly clamped to stop wires coming
loose from plugs or inside equipment.
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Planning electrical work
When planning electrical work you should add to your risk assessment by providing more detail to
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those involved in the form of a method statement. This includes how the job is to be carried out and
how the risks are managed.
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You should also
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● ensure that the person carrying out the work is competent to do so
● use lock off systems and correct signage to inform staff and prevent access
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● use plans and cable-avoiding tools to locate cables
● not touch supplies and assume they are live unless a competent person or utility company
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● have overhead lines switched off if possible or maintain safe distances from the lines for
plant and equipment.
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More detailed guidance on avoidance of danger from underground and overhead electric lines is
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● seek specialist advice when choosing electrical equipment that is being used in flammable
or explosive atmospheres.
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Do not work on exposed live parts of equipment and systems unless it is unavoidable. Take suitable
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precautions to prevent injury, both to the workers and to anyone else in the area.
The HSE has further information on electrical safety at work. They also provide a range of specific
guidance relating to sectors of work.
Residual current device
A residual current device (RCD) detects some, but not all, faults in the electrical system. It then
quickly breaks the electrical supply.
The most effective place to have an RCD is built directly into the main electrical supply or socket.
This means that the supply cables are permanently protected. An alternative is to use a plug that has
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 17
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
a built in RCD or a plug-in RCD adaptor. Use the test button regularly to make sure the RCD is
working properly.
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parking, transformer substation, DG power plant, LT room, UPS room, computer network server
room, office, Engineering department design department, purchase department, accounts
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department, canteen, board room, production line, packing section, dispatch section, fire hydrant
pumping station, solar power plant, rain water storage and pumping station , STP,ETP, earth pits etc.
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Functions of each department. Note: This would give an idea about overall industrial setup and
understanding of role of engineering department.
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and log book. Machine History Card.
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Functions of maintenance department
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A few basic concepts of good organizations that should be kept in mind in developing an
organization are:
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words, a level which simply transmits information up and instructions down should be
eliminated.
● Keep optimum number of persons (3 to 6 is the average value) reporting to an individual.
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● Fit the organization to the personalities involved. This means that the organization structure
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should be flexible and it may be revised periodically to fit changing personnel and
conditions.
Fundamentals of maintenance.
What Does an Electrical Maintenance Engineer Do?
● An electrical maintenance engineer is someone who is responsible for repairing machines
and providing support when it comes to usage of machines and electrical components.
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certification programs.
Electrical Maintenance Engineer Job Description Example/Sample/Template
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The key duties and responsibilities of electrical maintenance engineers in an organization, which
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majorly make up their job description includes the following examples:
● Schedule and undertake periodic maintenance on all electrical equipment, components,
and installations
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● Provide prompt response to inquiries whenever there is a breakdown, and resolve the
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issue as quickly as possible
● Ensure that equipments are in good working order so as to prevent disruption of
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activities
● Installation of fresh electrical components and fittings
● Recommend replacement for old or faulty electrical components or fittings to the
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management
● Assist in forecasting requirements, creating a budget and scheduling expenses for the
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electrical department
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● Keep record of all stock and supplies, including company’s electrical equipment
● Working in collaboration with the production team to formulate the best cost-effective
manufacturing process
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daily
● Fix and maintain lighting fixtures and fittings
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management
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● Purchase electrical fittings and components or supervise the staff charged with the
responsibility
● Provide 24 hours a day maintenance services or assign technical staff to do so
● Supervise electrical works when new projects are undertaken
● Support the company in increasing profitability by managing resources efficiently and
making necessary recommendations.
Duties and Requirements,
● Ensure to install wiring of power supply and conduct newly installed equipment and
machines.
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 20
5TH SEM Electrical & Electronics Engineering ELECTRICAL UTILITY ENGINEERING
● Merger together wires in boxes with different specially developed connectors.
● Ensure to resolve and rectify problems correctly prior to breakdowns occurrence.
● Inspect electrical equipment periodically to assure it is operating correctly.
● Ensures work facility fulfills all required safety and environmental needs.
● Involve in audits of supply inventories along with bench stock to assure usage is constant
with programmed work activities.
● Present project oversight as identified by management and engineers.
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● Coordinate climbing and digging permits.
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● Conduct in-depth electrical maintenance and instrumentation for troubleshooting,
preventative and repair maintenance duties for plant utility, process and packaging
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equipment.
● Perform all multi-discipline duties related to the electrical aspect.
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● Maintain equipment documents for every single equipment and review on every
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modification.
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● Attain detailed information of OSHA Lock Out Tag Out Process and capability to record all
internal paperwork .
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● Install new equipment and modify existing equipment.
● Conduct scheduled preventative maintenance for every equipment in the respective facility.
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Maintenance records. Preparation of technical details for maintenance work, job card and log
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https://www.geeksforgeeks.org/importance-of-maintenance-record/#:~:text=These%20helps%
20to%20prevent%20assets,operators%20are%20performing%20their%20tasks.
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Maintenance record, as name suggests, is a document that includes information regarding each
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repair and maintenance work that is done on asset or equipment. In simple words, it keeps track of
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assets failures and repairs. It is one of the best ways to maintain health and safety management. It
also improves asset management as such record includes information such as :
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The equipment maintenance log is a simple document that contains a list of all actions that have
been performed on a certain piece of equipment. It helps keep track of the maintenance history. It
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generally contains the following two different sections, each containing different types of
information:
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1. General information
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The first section has to do with general information. This information is used to identify the piece of
equipment. It most commonly includes:
● Name of equipment
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● Model or manufacturer
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● Serial number
● Location
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● Person responsible for equipment
Some equipment maintenance logs also include the Purchase date and Purchase price in this section.
2. List of maintenance actions
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The second section lists all the maintenance actions performed on the equipment. It commonly
includes the following fields:
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performing the maintenance might have any special notes to add for future reference.
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Act, 2003 regulations made these under are as follows:
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● Scrutiny and approval of electrical installation drawings of Generating Stations of IPPs
(Hydel, Thermal, Wind, Diesel, Co-Generation, Bio-mass, etc.) Transmission lines and Sub
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Stations of Suppliers, Licensees and Consumers.
● To conduct initial Inspection of Medium, High and Extra High Voltage installations including
Diesel Generating Sets pertaining to Govt. Departments, Private Institutions,
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Suppliers/Licensees and other consumers as per provisions of regulation 32, 36 & 43 of
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Central Electricity Authority (Measures relating to safety & Electric Supply) Regulations,
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2010.
● To conduct periodical Inspection of Extra High, High and Medium-voltage installations
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including Diesel Generating Sets pertaining to Govt. Departments, Private Institutions,
Suppliers/Licensees and other consumers as per provision of regulation 30 of Central
Electricity Authority (Measures relating to safety & Electric Supply) regulations 2010.
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● Investigation of fatal, non-fatal electrical accident cases of human beings and animals.
● To conduct examinations for the issue of Supervisors Certificate of Competency and
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trade.
● To grant licenses of three categories i.e. A, B & C classes through State Licensing Board
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consisting of five members i.e. The Chief Electrical Inspector to Govt. of Himachal Pradesh
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as a Chairman, The Senior most Head of electrical engineering department from amongst
Govt. Polytechnics of Himachal Pradesh as a member, The Superintending Engineer,
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role of electrical engineer in fire and safety department
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● Designing, implementing, maintaining and improving electrical, control and instrumentation
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products and systems.
● Coordinating with equipment vendors and suppliers for the selection and specification of
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electrical equipment,
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● Overseeing the manufacturing and installation processes of electrical products, making sure
they meet the required standards and comply with applicable codes.
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● Inspecting malfunctioning electrical systems or appliances and performing repairs when
possible;
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● Testing installations and system
● Facilitate problem solving, as may arise during tendering, engineering, installation and
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testing phases.
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Responsibilities
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● Ensure that installations and applications are in line with customer needs and safety standards
● Collaborate with engineers and technicians to design and apply new system processes
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● Examine needs on new equipment, calculate costs and help prepare budgets
● Monitor maintenance and inspection plans
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A designer’s biggest task is to identify and solve existing problems with a product and leave users
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happier than they were before. At times this task can seem overwhelming and hard to grasp. The
process of design thinking consists of five steps that designers use to organize their information
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and find meaningful and successful solutions to a problem. The design thinking steps go like this:
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● Empathize: Understanding the user and the problems they face through conducting user
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● Ideate: The brainstorming phase. Designers think of a wide variety of possible solutions and
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● Prototype: Turning ideas into a physical representation of the product that will solve the
user’s needs, slowly adding greater detail and complexity as designers move between testing
and iteration.
● Test: Putting the prototype in the hands of the user and determining whether the product has
solved the problem at hand and reduced friction or frustration.
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what is technologically feasible and economically viable. It also provides various opportunities for
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people who aren’t trained as designers to utilize creative tools so that they can tackle a vast range of
problems/challenges.
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There are also some essential aspects in which design thinking helps, and they are:
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● The main objective is to solve the customer’s requirements
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● Helps in tackling ambiguous and challenging problems
● Drives people to create innovative solutions
● It helps organizations to run faster with more efficiency
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● Diagnostic imaging has revolutionized healthcare, yet GE Healthcare saw a problem in how
pediatric patients reacted to procedures. Many children were observed crying during long
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procedures in cold, dark rooms with flickering fluorescent lights. Considering this, GE
Healthcare’s team observed children in various environments, spoke to experts, and
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interviewed hospital staff to gain more insight into their experiences.
● After extensive user research, hospital pilots, and reiteration, GE Healthcare launched the
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“Adventure Series.” This redesign initiative focused on making magnetic resonance imaging
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(MRI) machines more child-friendly.
● For example, the “Pirate Adventure” transforms MRI machines from dark, black holes to
pirate ships with scenery of beaches, sandcastles, and the ocean. By empathizing with
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children’s pain points, GE Healthcare was able to craft a creative solution that was not only
fun but increased patient satisfaction scores by 90 percent. This also yielded unexpected
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successes, including improved scan quality of pediatric patients, and ultimately saved
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Design thinking not only succeeds at finding effective solutions for companies but also at putting
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● When Oral B wanted to upgrade its electric toothbrush, it enlisted designers Kim Colin and
Sam Hecht to help. The company’s request was to add more functions for electric toothbrush
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users, such as tracking brushing frequency, observing gum sensitivity, and playing music.
● While clarifying the problem, however, Colin and Hecht pointed out that brushing teeth was
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a neurotic act for many people. Users didn’t want additional functionality and, in many cases,
thought it could potentially cause more stress. Instead, they recommended two solutions that
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users were on the road. Another was making it more convenient for users to order
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3. Netflix
● Although many companies have successfully used design thinking, Netflix has repeatedly
leveraged it to become an industry giant. During the company’s inception, its main
competitor, Blockbuster, required customers to drive to brick-and-mortar stores to rent
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 28
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DVDs. The process was the same for returns, which was a major pain point for many. Netflix
eliminated that inconvenience by delivering DVDs directly to customers’ homes with a
subscription model.
● While this revolutionized the movie industry, Netflix’s real success has been in its innovation
over the years. For example, when the company realized DVDs were becoming outdated, it
created an on-demand streaming service to stay ahead of the curve. This also inadvertently
eliminated the inconvenience of having to wait for DVDs.
● Subsequently, in 2011, Netflix took its design thinking one step further and responded to
customers’ need for original, provocative content that wasn’t airing on traditional networks.
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Later, in 2016, it improved its user experience by adding short trailers to its interface. Each of
Netflix’s major updates was in response to customers’ needs and driven by an effective
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design thinking process.
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4. Airbnb
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● Another household name, Airbnb, started by only making around $200 a week. After some
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observation, its founders recognized that the advertising pictures hosts were posting online
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weren’t of a high enough quality, which often deterred customers from renting rooms.
● To empathize with customers, the founders spent time traveling to each location, imagining
what users look for in a temporary place to stay. Their solution? Invest in a high-quality
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camera and take pictures of what customers want to see, based on their travel observations.
For example, showing every room rather than a select few, listing special features like a hot
tub or pool in the description, and highlighting the neighborhood or areas in close proximity
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● Instead of focusing on reaching a bigger audience, Airbnb’s founders used design thinking to
determine why their existing audience wasn’t utilizing their services. They realized that
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rather than focusing on traditional business values, like scalability, they needed to simply put
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5. UberEats
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● The go-to food delivery service app UberEats attributes its success to its ability to reiterate
quickly and empathize with customers.
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● A prime example of this is UberEats’s Walkabout Program, where designers observe cities in
which the company operates. Some elements they inspect are food culture, cuisine,
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infrastructure, delivery processes, and transportation. One of the innovations that came from
their immersive research is the driver app, which focuses on delivery partners’ pain points
around parking in highly populated urban areas. To address this, the driver app provides
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● Understanding that pain points vary between geographic locations helps UberEats implement
effective upgrades to its service that solve problems in specific locations.
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way to improve existing technologies and create new products and services in such fields as
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renewable energy, clean water, energy efficiency and other sectors related to sustainable energy
systems.
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How can ‘Design Thinking’ help utilities prepare for a new energy future?
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Reinventing solar energy supply for rural Africa
Design Thinking’ is one of the key elements of the “Digital Toolbox” that every aspirational
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business is seeking to adopt. The MIT Sloan School of Management defines Design Thinking as an
innovative problem-solving process rooted in a set of skills. It offers a unique methodology that can
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help businesses solve complex problems by applying empathy to ask better questions and engage
more collaboratively with consumers.
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Design Thinking can have a huge positive impact on utility businesses, and can help them innovate
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and survive disruption resulting from grid defection and the rise of increasingly competitive markets
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and new entrants. The initial stages of Design Thinking can help businesses to identify and define a
specific business problem, and derive possible solutions. Toward the later stages of prototyping and
testing, businesses have the opportunity to tweak and improvise a new design to create a "wow"
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moment for consumers and improve resiliency of the grid network. For smart, sustainable and
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profitable utilities, Design Thinking is an invaluable methodology for addressing utilities’ most
pressing business issues, progressing on the journey toward a new energy cloud ecosystem, and
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● Shifting business models before off-grid energy reaches cost and performance parity with
grid-delivered energy
● Accommodating the growth of Distributed Energy Resources (DERs), particularly as electric
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vehicles (EVs) move toward price and performance parity with combustion engine vehicles.
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● Engaging consumers before the cost of transporting electricity exceeds the cost of generating
and storing it locally
Let's see how Design Thinking can be applied to adapt to the changing energy cloud landscape by
leveraging the "Digital Toolbox”.
Stage 1: Applying empathy to successfully design a next generation digital grid network, a business
needs to be empathetic to the customer by empowering them to become “prosumers” and building
resilient networks by engaging with the grid and its operators. Similarly, businesses need to identify
key flashpoints at which they can provide consumers with personalized communications that will
ANNAPPA G K Lecturer K.V.G POLYTECHNIC SULLIA 30
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help maintain the relationship when grid defection becomes imminent. Empathy can also help
digital consultants uncover hidden problems to deliver value – an important step in the Design
Thinking.
Let's say you're looking to achieve 20% consumer participation in
a demand response program. How would you design your
engagement program?
In this situation, design professionals and business stakeholders alike can be brought together to
identify key empathy flashpoints during the program design process. Some consumers may want to
purchase the program, while others may be more drawn to the environmental benefits offered. Deep
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learning-based prescriptive models can establish consumer classifications and cognitive analytics
that can help your business engage with them and deliver a tasteful user experience, while achieving
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key business outcomes at same time.
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Stage 2: Defining the problem- Once the business objectives and grid / customer perspectives have
been defined, the problem should be clearly identifiable. Everyone involved in the process should
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feel empowered to contribute toward framing the solution. Continuing with the example above, the
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problem in question may ultimately be defined as follows: “We need to see a 10% uptick in
consumer-engagement compared with last year, so we can help them plan their energy budgets &
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achieve the same. We must address their concerns around high costs with more empathy.”
Stage 3: Ideating potential solutions- At this stage businesses need to encourage the best and worst
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ideas in the room. This calls for the “I3” approach, to cultivate independent, irrational and
innovative thinking. I3-based ideas have the potential to revamp the business and its operating
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A great example of this approach is the adoption of gamification among some leading global
utilities companies. By deploying gaming-led management platforms and tools, utilities can get
their consumers engaged while providing them with affordable electricity plans before energy
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Stage 4: Rapid prototyping Now that the best ideas have been shortlisted, one of a number of
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emerging technology platforms can be applied to build quick prototypes such as AI-enabled models
and intuitive dashboards. They can then be tested in an immersive environment. Utilities can pilot
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the prototypes with a group of consumers, to gather initial feedback. This stage allows businesses to
"fail quickly" and apply their learnings to the next iteration. In this way a valuable offering that
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serves the business’ goals can be generated with consumer and stakeholder buy-in, and in just a few
days. For example, if a business is aspiring to make the traditional grid viable for next generation
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challenges – such as safely integrating DERs – the evolved grid design might look something like
this:
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Stage 5: Testing and tweaking- Once a prototype has been created it can be deployed and tested with
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stakeholders. If, for example, a business has developed a tool to help engage consumers, a select
group of consumers will need to be enrolled to test and validate the prototype. Based on the
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feedback provided, learnings can be applied to self-learning models or prototypes. Utilities can then
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roll-out their new and approved offering(s) to a larger population, thereby helping them to remain
competitive, agile, profitable and sustainable in this swiftly changing energy landscape.
Forward looking utilities are leveraging Design Thinking in order to design innovative solutions that
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respond to real needs among the customer and grid network – thereby helping to realize the
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adoption of new grid services. Rather than using a more traditional, engineering-style solution,
Design Thinking is adding value to the design process by leveraging digital technologies and
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