MM 5004 Operations Management – Mid Semester YP 67,

Thursday, November 10th, 2022, Observation Report.

Report due date: Wednesday, 16th November 2022 23.59 WIB

Lecturer:
Dr. Eng. Nur Budi Mulyono,
Prof. Togar M. Simatupang

INSTRUCTIONS

Observe 3 problems around you and make an improvement plan for each problem based on
topics/methods that you have learned in the half semester such as: operation strategy, design of
product & service, project management, manufacturing process, strategic capacity management,
and service process & waiting line.

Report format:
• Write with format Microsoft Word (*.docx) max 5 pages per problem (Including title,
figures, and/or tables).
• Please use a problem-solving method that you are well familiar with, for example, the A3
problem solving-method, or another method. But at least, your report includes 5 elements
for each problem:
1. Define the problem by pointing the gap,
2. Analyze the situation and root cause(s) of the problem,
3. Develop alternative solutions,
4. Select a solution (including a comparison to the status quo and the benefit-cost
analysis),
5. Make an action plan.

The evaluation of the exam report for each problem will be based on:
a. The clear problem statement and problem owner.
b. The comprehensiveness of the root cause.
c. The accuracy of the solution is based on the root causes.
d. Solution selection.
e. Implementation plan.

Reference resources you might use include:

1. six-step problem-solving process
https://www.uapb.edu/sites/www/Uploads/Assessment/webinar/session%203/NewFolder/6%20S
tep%20Problem%20Solving%20Process.pdf

2. Problem-Solving in the Bosch Group

https://assets.bosch.com/media/global/bosch_group/purchasing_and_logistics/information_for_b
usiness_partners/downloads/quality_docs/general_regulations/bosch_publications/booklet-no16-
problem-solving_en.pdf

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3. Quick Guide to A3 Problem Solving
https://ocw.mit.edu/courses/16-660j-introduction-to-lean-six-sigma-methods-january-iap-
2012/790c29aba035c8d315706a1d4415a7f5_MIT16_660JIAP12_3-4.pdf

4. The A3 Implementation Plan

https://results.wa.gov/sites/default/files/The%20A3%20Approach%20to%20Problem%20Solvin
g.pdf

Submission criteria:
1. Individual task
2. Write in English, make sure to check any spelling and grammatical errors
3. Due date: Wednesday, 16th November 2022, (before 11:59 PM WIB) via Google
Classroom. There will be a score reduction as a penalty for being late.
4. Submission File Format: student ID-Student name.docx (e.g.: 292200111-Nur
Budi.docx).

If any plagiarism or any identical similarities are found, both students’ final
exam scores be divided equally.

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