Employment Conflict Management Concepts Worksheet

Lori Mann Conflict Management/MMPBL540 University of Phoenix Facilitator: Adriana LeBer, MAOM July 4, 2011

Employment Conflict Management Concepts Worksheet

Employment Conflict Management Concepts Worksheet

Concept Workplace Conflict Application of Concept in Scenario All parties in the scenario are at odds and arguing about different things. They believe they are correct and have a firm belief that the other is wrong. The discussion among the parties has taken a serious turn and has resulted in court proceeding. Citation of Concept in Reading A condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business problem. (Dana, 2001, p. 5) Art Brewer is the outgoing In most Court Clerk of Coastal County relationships, there and Stan Accord is the newly are times when the elected County Clerk. When participants become power changes hands, the aware of person coming into the position discrepancies in does not always continue with their relative power the procedures of the outgoing with one another. If person, which produces one party has more conflict among the employees. power than the other, the conflict is unbalanced; many of the choices the parties then make are attempts to alter these imbalances. (Wilmot-Hocker, p. 115 ) Personal Experience in your Organization In my current job, it is difficult to work with the office manager as her attitude is always hostile, because she is not happen in her position, and it is taken out on the employees instead of being handled properly between her and the president of the organization to relieve some of her stress. Our organization is currently going through a restructuring of an employees in the organization and bringing on a new employee who will be taking on some of the responsibilities. The existing employee will have a decreased job roll in order for the new employee to start, and she is not happy about the new roll she will be in. This resentment will be felt by all the employees working directly with this employee.

Balance of Power

Employment Conflict Management Concepts Worksheet Unionization Bob White, President of the American Association of County and City Employees (AACCE) AFL-CIO, wants the Coastal County employees to join the AACCE Union. So how can these

Gender Conflicts

I personally have not been a events be prevented? member of a union; Perhaps the best way however, I did work for an to prevent organization that was unionization is to contemplating starting one. treat employees as if Unions have their good they were already sides and their bad sides but unionized. That is, not everyone is for implement programs that address workers unionization. There was a headed debate on whether or needs before they conclude that the only not to let the union come in and upper management, way to get those needs addressed is to after weighing all of the organize for comments from the adversarial action employees decided not to (Dana, 2001, p. 32). become unionized. Dennis Munger believes that The filters based on In one of my previous jobs Stan Accord is discriminating gender have two there was an incident against age when it comes to effects on our between two upper who is allowed to leave the understanding of management employees building during the day without conflict. First, many (male and female) where permission (pregnant woman of the studies trying one person (male) ran the and those caring for a sick to pinpoint conflict department the way that it child) and who has to get behaviors are based needed to be run and the permission to leave (employees on differences as work got done on time and sole caretakers of elderly perceived by the with no conflicts, and the parents). respondents of other (female) ran the surveys. For department like the military, example, most of implemented new the studies that find procedures. She was male female involved in conflict with the differences in employees and upper conflict choices ask management above her college students to level; however, she refused answer in general to change her procedures rather than for a and convinced the upper particular conflict management to let her (Wilmot-Hocker, continue. Unfortunately, 2007, p. 55). numerous employees gave their notice and left the company because of her control of the situation.