THE PROBLEM AND THE CHALLENGES THAT FACED IN LALAMOVE

1.The package is misplaced during the delivery

The package has been passing through several checkpoints. Everything appears to be in good
working order. However, we can notice that the status has already been delayed at "out for
delivery" rather than "delivery completed" for quite some time. After verifying with the
shipping company, we discovered that the parcel had tragically gone missing. They have
been unable to find and retrieve the parcel, much to your dismay and aggravation. Therefore,
we have to consider our options which are refund the purchase or resend the goods to salvage
the situation. The client’s fear the onslaught of furious calls and emails from the unforgiving
consumer, as well as a public unfavourable review that would severely damage the brand's
reputation.

For the solution, the Lalamove app provides a bird’s eye view that shows your package
moving towards the destination. On a side note, it’s satisfying to watch the ongoing delivery
in real-time. Moreover, the Lalamove system also provides an instant update when customers
receive their items and sign off. When we use Lalamove you get live tracking of parcels, we
will know exactly where our goods are. This gives both our merchants and their customers’
peace of mind, especially for expensive deliveries.

2. The recipient is unable to come to the door immediately.

There are three things that might happen if a courier driver tries but fails to deliver a package.
First and foremost, the recipient was absent, implying that no one was present at the address
to collect the parcel. Second, the address for delivery was wrong or incomplete. This may not
always imply that you typed in the incorrect address. It is possible that the directions are
unclear or maybe certain information was missing. Third, the courier was unable to get
entrance to the delivery site. Lalamove provides a free 10-minute time limit, with $2 charged
for any further 10 minutes or portion thereafter. This buffer period alleviates client concerns
about being out of the house when the delivery arrives. The Lalamove driver will leave a
door tag at the recipient's door if no one is there to sign for the item. After this, the client
have to pick their item at Lalamove nearby office.
3. Processing times are slow

This refers to the procedures carried out at processing facilities, such as receiving shipments,
allocating them to drivers, and loading them onto the appropriate vehicles. All of these stages
can take a substantial amount of time, perhaps as much as one or two working days. Package
processing is required to validate postage sales, verify package safety, ensure packaging fits
the label, and other tasks. If any of these conditions are not satisfied, Lalamove employees
will return the package to the sender. The most typical cause for a product being delayed is
that the box did not match the label. For instance, if you paid for Priority Mail postage but put
your package in a Priority Mail Express box, Lalamove will return it to you. They will not
ship an item with less postage than is necessary since there is no straightforward method to
charge clients retrospectively. The customer must verify that their item is placed in the right
box before dropping it off at lalamove; otherwise, both the sender and the buyer will be
disappointed.

4. Delivery management system.

Lalamove must implement a delivery management solution. They risk losing customers if
they do not discover delivery issues before they negatively influence the delivery experience.
Lalamove may discover delivery exceptions and communicate the issue to the client in a
variety of ways, ranging from a manual procedure for carrier tracking tools, email, and CRM
systems to a consignment visibility solution designed specifically to address delivery
experience difficulties. By assembling a cross-functional team, lalamove can assess your
present procedures and identify opportunities for improvement. Use a solution that can solve
short-term demands while also being adaptable to evolving client wants.

5. Lack of warehouse space

This is usually happened during festival time. According to industry insiders, with festive
cheer boosting demand for consumer goods, new-age logistics businesses predict multi-fold
rise in shipments and are well prepared to handle the challenge with measures like capacity
expansion and extra employment. Lalamove must plan logistical activities during peak
delivery times. Data from previous sales and delivery during peak seasons might be useful in
your planning process. It aids in developing the best order fulfilment plan for last-mile
delivery. A bird's-eye perspective of the prior year's peak delivery time performance can
assist you in dealing with bottlenecks. It provides information on consumer complaints,
dependable suppliers, and even last-mile delivery objectives met.

6. Handling large amount of parcels throughout the festival

For many businesses, particularly those with seasonal spikes, peak season is a critical time of
year. Identifying these peak delivery hours is the most difficult problem for the logistics and
E-commerce industries. During peak delivery times, the logistics sector works diligently to
guarantee that the supply chain functions smoothly. Lalamove logistics manage big product
quantities at peak seasons. To manage the increasing volumes, they do require some external
resources, however these resources lack expertise of business procedures and know-how. IT
tools are the only method to close the efficiency and quality of service gap. Using mobile-IT
technologies can assist in guiding new employees wherever they are needed. For example,
stops should be provided to new fleet drivers in an optimum way with clear directions. A
system like this might help them run their everyday activities smoothly.

REFELECTION

Lalamove delivers nearly whatever the consumer requires, such as tiny documents, food and
beverage products, flowers, birthday surprises, holiday gifts, internet shopping hauls, gadgets,
household equipment, or furniture. There will be more companies like this in the market, but
Lalamove is unique in my opinion. This has shown me that the Lalamove firm had several
challenges as it expanded. However, they continue to conquer obstacles and seek solutions to
difficulties. Users may obtain access to a diverse fleet of acceptable delivery vehicles driven
by experienced drivers via a single app. The world has grown increasingly technological.
Lalamove organisations are doing everything they can to adapt to modern technologies.
Lalamove will be ranked first in the market due to innovative services and technology. As a
result of this, I learnt that the new businesses must discover different skills from lalamove in
order to be successful in the future.
REFERENCE

1. Lalamove. 2022. Overcome 5 Delivery Challenges with Lalamove’s Last Mile

Delivery. [online] Available at: https://www.lalamove.com/en-sg/blog/overcome-
delivery-challenges-with-lalamoves-last-mile-delivery

2. Shipsy. 2022. Shipsy - The World's Leading Logistics Software Provider. [online]
Available at: https://shipsy.io/blogs/7-most-common-last-mile-delivery-challenges-
and-ways-to-overcome-them/

3. M, K. (2020, December 30). Top 10 ways to minimize problems in the delivery

business. Fleetroot. Retrieved June 18, 2022, from https://fleetroot.com/blog/top-10-
ways-to-minimize-problems-in-the-delivery-business/