Professional Documents
Culture Documents
EXECUTIVE SUMMARY
The Baguio Country Club (BCC) hails from an immensely rich history
of more than one hundred colorful years. It is a history that begins
against the multi-faceted backdrop in the turn of the 20th century,
amid Filipino revolution against Spain, an ensuing Filipino-American
War and subsequent American occupation of the Philippine Islands.
With a history dating back to 1905, the Baguio Country Club is the most famous
historical establishments in the Summer Capital City, and certainly one of the most revered
exclusive membership clubs in the Philippines. In its century of existence, the Baguio Country
Club has catered to many of the most prestigious names in the Philippine society and played
host to numerous noteworthy gatherings.
Over the years, this landmark has stood the challenges of time and has transformed
itself into a place where its patrons get a remarkable treatment and has been expanding its
product offering not only to club members but also educational institutions in the form of the
Stay and Learn Program (S&LP).
The Stay and Learn Program (S&LP) is a collaboration initiated by University of Baguio
where in the university sends its students to BCC as a venue for the HRM students educational
tour. BCC in return offers their expertise in the hospitality industry and presents an educational
tour package tailored-fit to the needs of an aspiring hospitality practitioner. The S&LP is one
strategic effort of the establishment to increase its revenue. Aside from the usual sources of
revenue of a hotel such as; room accommodation (sleeping and non-sleeping), food and
beverage, business centers, spa, recreational activities, S&LP contributes additional source of
revenue and is also a promising and lucrative venture.
The S&LP target educational institutions that offer Hotel and Restaurant Management
(2yrs and/or 4yrs) to be considered as the venue for the educational tour which is a required
course requirement. The Hospitality Industry is forecasted to continually grow locally and
internationally hence the increase of educational institutions offering HRM program, continuing
increase of students preparing for a career in the Hospitality and Tourism Industry. This
educational tour subject makes educational institutions a profitable target market.
It has been more than a decade that BCC has been working with University of Baguio
with the S&LP and it has been generating a substantial amount of income for the club. It is
the objective of this marketing plan to enhance the S&LP package to be offered by BCC to other
educational institutions in order to expand its market reach and to further increase revenue.
This marketing plan seeks to take advantage of the increasing demand for a venue and
provider for educational tour subject which is a requirement for students taking up Bachelor of
Science in Hotel and Restaurant Management, Associate of Arts in Hotel and Restaurant
Management and Associate in Hotel and Restaurant Management.
PURPOSE
It is the intention of Baguio Country Club to provide excellent educational tour package
to students, to serve and to be known as a learning institution for future hospitality and tourism
practitioners. Using the facilities of the club and the expertise of its competitive staff, a long
term, mutual and beneficial relationship with educational institution is at its highest order.
ACCOMMODATIONS
The Hotel: The hotel boasts 114 deluxe rooms, 15 Deluxe Suites, 19 well- appointed Executive
Suites, three (3) Presidential Suites and 15 European styled cottages. All rooms have lanai that
offers a choice of views. The lush mountain vistas, breathtaking view of the golf course or view
of the cottages.
DINING
The hotel offers variety of high-end, world class options in food and beverage. Restaurants
within the vicinity are:
1. Verandah
2. Cotterman
3. Hamada
4. Raisin Bread Coffee Shop
5. Par 7
6. Halfway House
Banquet Facilities
The following equipment / facilities will be provided free-of-charge to live-in conference groups:
The following technical equipment will be rented out at daily rates per 8 hours of use:
The resort hotel also offers a variety of options to do while enjoying the stay inside the
hotel. Activities that a guest can do inside the hotel are the following:
1. Golf
2. Bowling
3. Swimming Pool
4. Billiards
5. Table Tennis
6. Darts
7. Video Games
AUXILLARY
1. Convenience Store
2. Car Needs/ Gas Station
3. Souvenir Store
4. Health Care
5. Kids Club
6. Connectivity
B. TARGET MARKET
The Club's history is intertwined with Baguio- whose charter is younger than that of the
BCC. In 1910 there were 161 members of which 6 were Filipinos. The club then employed only
one Filipino employee to serve drinks, collect dues, and be within calling distance of members,
while G-stringed Igorots were the first caddies. Gone are the days when country clubs posted
signs like "For Whites Only" or "Natives and Dogs Not Allowed" within their hallowed grounds.
Indeed, No longer an all-white bastion, the Baguio Country Club has become an institution with
a largely Filipino membership. Membership has grown. Currently, BCC has around 3,000
members of which 98% are Filipinos. The club is the favourite place frequented by the high
echelons of society. The place where top officials of the country convene, aristocrat families
retreat and whose-who in town get together.
BCC offers exclusivity and prestige which may address the need that is at the peak of
Maslow’s Hierarchy of need, self actualization. It offers rights and privileges that only a few can
enjoy of, hence the members are to pay a premium. The target market are the elite, successful
individuals, people with positions and those who can and willing to spend more than the usual
that is commonly offered in the city.
Offered Membership
1. Regular Membership
2. Company Membership
3. Special Courtesy Membership
4. Honorary Membership
5. Diplomatic Mission Membership
Other target market other than members of the club are the following:
1. MICE
2. SMERF
3. Corporate Clients
4. Leisure Travellers
5. Domestic Tourists
C. Distribution
The Club makes itself available thru Reservations Department and the Sales and
Marketing Department in Baguio City. It also has a Sales and Marketing team that is based in
Manila. The hotel’s website also make it services easily available to members and even
non-members.
A. Competitive Forces
Baguio City offers a wide range of accommodation, however, BCC has only few direct
competitors considering that it caters to high-end customers one of which is The Manor at
Camp John Hay
The Manor is not only distinguished by its impressive architecture and cozy interiors, but also
blessed with an environment that truly sets it apart from other hotels in Baguio City. The hotels’
architecture is inspired by the fusion of the magnificent landscape of the Cordilleras and the
American country-living milieu.
The Suites at Camp John Hay will have 208 well-appointed rooms. Currently 28 units are
operational:
24 Superior Rooms
2 Deluxe Rooms
2 One-bedroom Suite
Each room offers a breathtaking view of the mountain range and pine forests. Units are also
equipped with a refrigerator, hot and cold shower, in-room safe, and a phone system with
The Main Hall seats 1,500 guests and the balcony provides for additional 1,000 seats. The
405 square-meter stage features a 12 x 16 feet movie screen, a motorized curtain and a remote
controlled video projector. State-of-the-art sound and video equipment, movable partitions and
a centralized air-conditioning system make CAP-JOHN HAY Trade & Cultural Center the ideal
venue for conventions, seminars, exhibits, stage plays, concerts and social events.
Counter Strategy
Manor also offers a package tour for educational tour students which they named as
Learn and Leisure. They have sufficient facilities to offer for an educational tour, including the
CAP Convention Center that can accommodate large group for seminar.
BCC is currently constructing their own convention center that is more modern which
addresses the issues on availability of space for big events. BCC however, offers more smaller
function rooms than Manor that can accommodate events. BCC has more food and beverage
establishment to offer than Manor which can be used strategically in planning the inclusions
and itinerary of the educational tour.
The Stay and Learn Program that BCC will offer will be more interesting for the students
and more educative than the Learn in Leisure Program of Manor. It is noted that the day tour
package of Manor is conducted only inside their hotel facility. It is the intention of this
marketing plan to develop a competitive, tailored-fit package to offer to the educational tour
students that would include, not only a seminar and a hotel ocular tour, but also hands –on
experience, visit to major tourist spots in Baguio.
In this way, the educational tour has a holistic approach, touching on various aspects in
Hotel and Restaurant Management, which makes the Stay and Learn Program preferable than
others.
B. Economic Forces
The continuous influx of foreign investments in the Philippines is seen spurring the
projected growth of Metro Manila hotels in the next three years, a property consultancy firm
predicted.
According to CB Richard Ellis Philippines Inc., foreign appetite for investment in the
Philippines continues to be vibrant as more foreign firms are eager to have their slice of the
cake. Data dictates that the foreign direct investments (FDI) registered net inflows of $403
million in May are the highest so far in 2015.
Given this, the Philippine economy expects a strong demand in hotel rooms on the back
of massive visitor arrivals from anywhere else in the world. In fact, data from the Department of
Tourism show that foreign tourist arrivals rose by 8.15 percent to 2.23 million from January to
May of this year. Top contributors of international arrivals came from Korea and the United
States.
The growing inclination of the domestic market to travel also drives local tourism
development.
All these and other factors are indicators for the entry of foreign hotel brands in the
country to date. All of the above mentioned information would mean that the demand for
hospitality practitioners would remain and the need for academic institutions to offer Hotel and
Restaurant Management Courses is forecasted to be significant.
In Baguio City, ………………………..
C. Political Forces
Considering that the Philippines is now under new administration, that boast of a plan to
fight graft and corruption and maintain peace and order, should sit well to the foreign investors.
It is expected that Philippines would continue its economic growth and political stability with
the support of the local and foreign investors. United States has expressed its support to the
new Philippine government, which would mean support in terms of economic growth.
In Baguio City, ………………………..
The Commission on Higher Education (CHED) imposed a stricter policy in the conduct of
field trips by different higher education programs in both private and public institutions
following recent reported accidents on field trips, including the death of some students. It is
ruled that before conducting field trips and educational tours, colleges and universities should
be oriented on the CHED Memorandum Order (CMO) 17 Series of 2012.
E. Technological Forces
In the largely customer driven hospitality industry, the use of technology to speed
operations and gather detailed customer information is not optional. This is true about
technology in the hospitality industry for large chain establishments as well as small and
medium enterprise engaged in hospitality business, restaurants and transportation companies.
The use of Property Management System (PMS) should be integrated in hospitality schools. In
the case of University of Baguio, it teaches FIDELIO System. However, this system is starting to
be replaced in use in the actual industry with a more popular PMS like OPERA.
In Baguio City, ………………………..
The Stay and Learn Program would help ensure continuous flow of revenue even during
off-peak season because this is the time educational tours are usually scheduled by academic
institutions.
G. Market Demographics
Hotel classifies its clients in order to identify their common needs and wants. The
segmentation is based on the purpose of the trip, either business or leisure; according to
numbers, either independent or group; origin, either local or overseas.
The second graph shows the demographics according to origin, the visitor arrivals to the
Philippines as of February 2016. It was previously mentioned that there is an increase in foreign
visitor arrival which reflects the growth of hospitality and tourism industry.
STRENGTH WEAKNESS
▪ Private Country Club that offers ▪ High rate of employee turnover
exclusivity and prestige ▪ Not enough public awareness on the
▪ Dynamic and well trained staff functionalities that BCC can offer to
▪ Well defined organizational structure non-members
▪ Newly renovated and modernized ▪ Weak website, could be more
restaurant outlet user-friendly
▪ Ongoing development in its ▪ Stigma of being expensive
Multi-purpose Hall ▪ Exclusivity policy sometimes hinders
▪ Accredited as a Triple A resort by potential revenue from non-members
Department of Tourism
▪ High degree of product differentiation
▪ Efficient manpower thru partnership
with on-the-job trainees
▪ Available recreational activities that is
not offered by direct competitor;
heated swimming pool, bowling lanes,
gaming arcade, kids club and a golf
course.
▪ Multiple and diverse food and
beverage outlet
▪ Employs word class, internationally
trained chef
▪ Offers a unique butler service
OPPORTUNITY THREAT
▪ Limited direct competition ▪ Availability of substitute product;
▪ Growing hospitality industry transient houses, bed and breakfast,
▪ Increase in foreign tourist arrival mid-price hotel etc.
▪ Frequent travelling patterns for OFW ▪ Heavy city traffic may discourage
and “balikbayans” tourist to visit Baguio
▪ High number of academic institutions ▪ Low switching cost
that offers Hotel and Restaurant ▪ Increase number of emerging standard
Management and low-cost hotel.
▪ Availability of internet to be used for
marketing, promotions and closing of
deals
The marketing strategy of this marketing plan is anchored in the principle behind the
Ansoff’s Marketing Grid. The grid portrays alternative growth strategies that are focused on the
firm’s present and potential products and markets. The proposed marketing plan used of three
of the four possible product-market combinations; product development, market penetration
and market development
Plan Create a new, better, more competitive Stay and Learn Package, offering day
tour, overnight stay , 3D/2N stay that includes visit to tourists spots in Baguio,
hotel ocular tour, seminar conducted by hotel department head, hands-on
training (bed making, flambé, table skirting, flower arrangement, events
planning) and fine dining.
▪ Management Team – To approve Stay and Learn Package
Human ▪ Marketing Team
o To create Stay and Learn Package
o To scout for purveyor; transportation provider, souvenir
supplier
▪ Department Heads – to collaborate with the Marketing Team in
creation of the new Stay and Learn Package
Resources
Needed
▪ Documentation
Non-Hu ▪ Bus Transportation Provider
man ▪ Partnership with accredited tourist spots by DOT
▪ Supplier for essentials in tour package
Day 8: Presentation of Stay and Learn Package to the management team for
approval
ITINERARY OF TRAVEL
8:00 ETA BenCab Museum
10:30 ETD for Tam-awan Village
-Sightseeing Tour
-Meet and greet with Cordilleran Artists
11:30 ETD for Baguio Country Club
- Buffet Lunch at Cotterman Hall
- Hotel familiarization Tour
- Meet and Greet with the Hotel Department Heads cum
Seminat
3:00 ETD for Baguio City Running Tour
- Wright Park
- Mines View
- The Mansion
- Botanical Garden
5:00 ETD for Maryknoll
- Guided Tour
Tour Inclusions:
ITINERARY OF TRAVEL
8:00 ETA BenCab Museum
10:30 ETD for Tam-awan Village
-Sightseeing Tour
-Meet and greet with Cordilleran Artists
11:30 ETD for Baguio Country Club
- Buffet Lunch at Cotterman Hall
- Hotel familiarization Tour
- Meet and Greet with the Hotel Department Heads cum
Seminat
3:00 ETD for Baguio City Running Tour
- Wright Park
- Mines View
- The Mansion
- Botanical Garden
5:00 ETD for Maryknoll
- Guided Tour
Tour Inclusions:
Transportation
Day 2
7:00 am -8:30am Buffet Breakfast
8:30 -9:30am Tour of the House
▪ Different hotel guest rooms
▪ Recreational Facilities
o Pool Area
o Arcade
o Bowling Area
o Gym
▪ Food and Beverage Outlets
o Verandah
o Cotterman
o Hamada
o Raisin Bread Coffee Shop
o Par 7
o Halfway House
ITINERARY OF TRAVEL
Day 1
2:00pm Check-in
3:00pm Assembly for Orientation
3:15- 5:00 pm Welcome Remarks by the General Manager
Meet and Greet with the Department Heads
Brief History of BCC
The BCC (Vission, Mission, Values)
How to Exceed Guest Expectation?
▪ Brief Description of each department
▪ Role of each Section
▪ Facilities of the Hotel
▪ Service Standards
▪ Q&A with each Department Heads
5:00 – 6:00pm Guided Tour at Camp John Hay
▪ Art Park
▪ Butterfly Sanctuary
▪ Ecotrail
▪ Shalan Ti Kabadjo
▪ Filling Station
▪ Bell Amphitheater
▪ Bell Museum
Day 2
7:00 – 8:00am Buffet Breakfast
8:00 am ETA BenCab Museum
10:30 am ETD for Tam-awan Village
-Sightseeing Tour
-Meet and greet with Cordilleran Artists
11:30 am ETD for Baguio Country Club
- Buffet Lunch at Cotterman Hall
- Hotel familiarization Tour
- Meet and Greet with the Hotel Department Heads cum
Seminat
3:00pm ETD for Baguio City Running Tour
- Wright Park
- Mines View
- The Mansion
- Botanical Garden
5:00pm ETD for Maryknoll
- Guided Tour
6:30 pm ETD for BCC
7:00 – 8:30 Dinner Socialization with Talk on Power Dressing
Tour Inclusions:
Accommodation
Food
Transportation
Souvenir
Entrance Fees
Buffet Lunch
AM and Pm Snack
Tour Certificate
Resources
Needed
▪ Marketing collaterals; brochures, leaflets, package tour inclusions
Non-Hu and itineraries.
man ▪ Include Stay and Learn Package in BCC Website showing options
for tour package