ACTIVIDAD DE APRENDIZAJE N° 14

FASE DE EVALUACIÓN

EVIDENCIA N°1 :

DIALOGUE “EVALUATING PRODUCT AND SERVICE”

PRESENTADO POR:

PAULINA LOZANO NAVARRO

FICHA

2348766
 1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el
proceso de Gestión de la empresa en la que trabaja, o de una empresa
que conozca, para

Hacerlo tenga en cuenta lo siguiente:

 Utilizar el presente perfecto al hablar de los procesos que se han
implementado.
 Usar los condicionales, con el fin de plantear algunas modificaciones y
actividades A implementar para el mejoramiento de procesos.
 Incluir preguntas de información (Wh questions) en las que un hablante
pregunta y El otro responde

DIALOGUE

MATTHEW: Hello, how are you? Nice to meet you, I introduce myself,
my name is Mateo de la Barrier
GERARDO: Hello, very well. Thank you. It’s a pleasure to meet you.
My name is Gerardo García.
MATEO: a little about what the quality management process will be like
in your company’s perfumes
GERARDO: Of course, yes, at the time I have been working hard on
the implementation and improvement of quality through safety
standards in the operating areas of the perfume company, specifically
in the use of chemicals in the staff to avoid allergic reactions.
MATEO: interesting that I have been thinking about creating my own
perfume company I have been needing information on the subject
GERARDO: You have my support, keep in mind that you need to start
a management process in your company as I have been doing with the
personnel I have mentioned.
MATEO: And what is a management process? And how are you
implementing it?
GERARDO: Process management can be defined as a way of
approaching work, where the continuous improvement of an
organization’s activities is pursued through the identification, selection,
description, documentation and continuous improvement of processes.
MATEO: And why are you implementing it in the area of chemical use?
GERARDO: Since the good quality of the product, in this case the
perfume to be exported abroad, is part of the area, it is the
fundamental base to get out of the company with all the maximum
quality.
MATEO: I like the sujeto, I have also read magazines on the subject of
perfumes, the varieties that exist are impressive
GERARDO: Well, one of the main rules regarding the safety of the
operator is to wear his uniform very well with his waterproof vest and
pants, and his gloves so as not to receive any chemical reaction when
making the perfumes.

MATTHEW: I think it’s perfect.

GERARDO: Of course, if you want to join me in this welcome process,

it’s better to help you carry out your project of creating your own
company.
MATEO: If I have time right now I’ll go with you, otherwise I’ll go so as
not to take up any more of your time. I think that the management
process that you are carrying out has become very clear to me, I hope
that everything goes well for you. I leave you many thanks for your
valuable information, we are talking.
GERARDO: thank you very much for listening to me
 Representar el diálogo de manera gráfica usando
caricaturas y nombres para los Personajes.
2. Realice un glosario de términos basado en el material
complementario mencionado, Con los términos que le hayan
sido útiles en la creación del diálogo, este debe estar
Compuesto del término y su definición en inglés; si lo
considera necesario, puede Utilizar el diccionario
monolingüe online de su preferencia.

 CUSTOMER NEEDS: customer need is what motivates a

customer to buy a product or service. The need can be known (ie
the customer can put it into words) or unknown, and is the factor
that determines which solution the customer buys

 EFFICIENCY: It refers to achieving goals with the least amount

of resources

 BUSINESS PROCESSES: A business process is a set of

interlinked tasks designed to offer a service or product to a
customer. A business process has also been defined as a set of
activities and tasks that, once completed, achieve a business
objective.

 BUSINESS PROCESSES: It refers to the series of steps or

stages that are followed to close a sale, from attracting a new
prospect through marketing, to the service offered to the
customer after their purchase.

 EFFECTIVENESS: It refers to the results in relation to the goals

and fulfillment of the organizational objectives. To be effective,
tasks must be prioritized and those that allow them to be
achieved better and more must be carried out in an orderly
manner