SECTIONS IN A CV = RESUME HOTEL SIGNS

COVER LETTER along with the CV. 1. NO SMOKING → You could expect to find it on different walls across the hotel
1. PERSONAL DETAILS (This sign shall be posted at each entrance to the building). This sign is intended
2. PERSONAL STATEMENT for passers-by. It contains an obligation, specifically, it’s prohibition. You are not
3. EDUCATION/ EMPLOYMENT HISTORY allowed to consume cigarettes: smoking and tobacco use is prohibited, and that
4. EMPLOYMENT HISTORY/ EDUCATION violation of that prohibition shall result in the sanctions.
5. LANGUAGES 2. PLEASE, DO NOT DISTURB → You could expect to find it on the door handle. This
6. INTERESTS AND HOBBIES sign is something guests are able to use when they are staying in a hotel for a bit
7. ADDITIONAL INFORMATION of privacy. It signals to cleaners and housekeeping that they are not to enter the
8. REFEREES room. It contains a request.
HOTEL STAFF STRUCTURE 3. CAUTION- WET FLOOR → You could expect to find it at a recently cleaned surface.
− CONCIERGE→ assisting guests with everything they need, from making dinner This sign is intended for guests. It contains a warning. Be careful because the floor
reservations to acquiring tickets for special events. is slippery. It's used to notify and remind people of slip and fall hazards in the area.
− DOORMAN→ stands by the door of the hotel and allows people to go in or out, This can happen due to a liquid or other slippery substance on the walking surface
and opens their car doors, etc. as a result of routine cleaning.
− PORTER→ takes guests’ luggage to their rooms. 4. POOL FOR HOTEL GUESTS ONLY → You could expect to find at the pools entrance.
− MANAGING DIRECTORS→ to deal with the finance and staffing issues This sign is intended for passers-by and guests. The pool is available for registered
surrounding the hotel. hotel guests only. In other words, you need to be a guest of the hotel to access it.
− Executive Housekeeper → responsible for the smooth running of the guest rooms. It contains a obligation.
− FRONT OFFICE MANAGERS → responsible for guest reservations 5. CAUTION- HOT WATER → You could expect to find it close to the tap. It is a
− ASSISTANT MANAGER → to employ and arrange the training of new staff, warning message which is necessary to warn others of the hot water hazards. This
supervise staff and organise the running of their department. sign is intended for guests or staff.
− CHEF DE PARTIE→ running a section of the kitchen 6. VALET PARKING → You could expect to find at the parking. This sign is intended
− HEAD CHEF → in charge of the complete service of food and drink to the guests. for guests. It’s a parking service offered by the own hotel. This sign indicates a
service where the customers' vehicles are parked for them by a person called a
VERBS: valet. It contains a request.
− Be on duty: Estar de servicio REGISTRATION (CHECK-IN) PROCEDURES
− Be responsible for/ In charge of: a cargo de − GUEST HISTORY→ A file that shows details of a client’s previous stays in a hotel.
− Co-ordinate: Coordinar − GUEST STATUS→ the level of importance a guest has for a hotel
− Deal(s) with / Handle: encargarse/ ocuparse de alguien − IDENTIFICATION→ Driving licence, Passport, ID Card.
− Develop: Desarrolar − KEY CARD→ a plastic card with a magnetic strip for opening a door.
− Hand out: Distribuir − PREFERENCES→ smooking or non-smoking room, inside or outside room…
− Make up the rooms: hacer habitaciones − REGISTRATION→ a card showing details of a guest’s stay in a hotel.
− Manage − ROOM RACK→ computer screen or the board that shows which rooms are free.
− Organise − TO ALLOCATE→ To give a guest a specific room.
− Oversee; Supervise − TO SWIPE→ To pass a credit card through a terminal to register the card details.
− Take care of: cuidar − VIP→ Important guest: either a regular (VIP 2) or a special guest (VIP 1).
− VOUCHER→ a paper document to show that a guest has already paid for a room.
− WALK-IN→ a chance guest: someone who arrives without a room reservation.