1. DEFINE TQM?

  
o Level management will be summarized as the governance method for the customer-
focused structure that affects all employees at continuous transformation. It utilizes
scheme, information, and efficient connections to integrate the quality discipline into
the culture and activities of the organization. Many of these concepts are present in
modern quality management Systems, the successor to Total Quality Management.

2. IDENTIFY THE EIGHT KEY ELEMENTS OF TQM? EXPLAIN HOW THESE

ELEMENTS CAN BE DIVIDED INTO FOUR GROUPS? 

o The Eight keys of elements are; first is Ethics, followed by Integrity, Trust, Training,
Teamwork, Leadership, and Recognition and lastly is Communication these eight keys of
elements are divided into four groups according to its purpose. The first group is
Foundation where includes the Ethics, Integrity and Trust .The entire process of Total
Quality Management is built on a strong foundation of Ethics, Integrity and Trust. The
second group is Bricks it is further includes the Training, Teamwork and Leadership.
Bricks are placed on a strong foundation to reach the roof of recognition. The
foundation needs to be strong enough to hold the bricks and support the roof. The third
group is Binding Mortal it is an element which binds all the other elements together.
The key element of this category is Communication. And lastly is the Roof, it is covered
by the Recognition. It is Consists of a final element which tops off all the other elements
of Total Quality Management.

3. COMPOSE A (1) VISION, (1) MISSION, (2) STRATEGIES, (2) GOALS, (2)
OBJECTIVES, AND (2) ACTION PLANS FOR A TOURISM OR HOSPITALITY
BUSINESS ORGANIZATION (STATE THE BUSINESS NAME AND
DESCRIPTION).

STATE THE BUSINESS NAME AND DESCRIPTION).

“LoKo Table”
o Loko Table provides an excellent social settings and you could enjoy a wonderful meal
amidst friends, family, and great ambiance.  LoKo means Love Ko it is very short name
but it is more unique than others.
VISION
“To be the one of the most customer centric restaurant.”

MISSION
“To provide our both guest and staff with LoKo experience”

4. EVALUATE AND EXPLAIN THE PROS AND CONS OF THE THREE TYPE OF
EMPLOYEE EVALUATION? 
o Certainly, with all current kinds of application gets both welfares and disadvantages.
Process reviews get existed the annual practice in workplaces everyplace. This
assessment constitutes meant to give directors with the way to evaluate worker process
and make employee’s useful writing so that they can transform their behaviors to
achieve more success. But do performance reviews actually work? As this tool advances
however, the concern for privacy must remain at the forefront of development, as
ethics play an enormous role in the implementation of this breakthrough. Traditional
performance reviews improve performance in only one-third of employees, while
another third actually experience a decrease, and the remaining third see no change at
all.