Professional Documents
Culture Documents
Bengaluru, Karnataka
Experience
DHL Express India July 2021 – Present
Operations Supervisor Bengaluru, India
Drove 42% improvement in Damaged shipments KPI by collaborating with Global network team to drive Process
Improvement and Cost Reduction
Achieved 100% KPI – On Time Departure by regular monitoring of the process and liaising with various other cross-
functional teams which helped in Inventory Management
Managing over 10,000 shipments of inventory, and inbound and outbound loads of >80 tons/ day with a team of >100
employees
Recruited, mentored and trained >30 employees on operations processes and policies. Prepared a training deck and
initiated a training program to improve learning curve of the employees
Analyzing weekly and monthly patterns to forecast business requirements to improve operations planning, reduce
inventory costs and client escalations
Other day-to-day responsibilities include Supply Chain planning, Resource allocation & planning and Resource
Management, People Management, 5S Implementation, Vendor Management & Procurement and Stakeholder
Management
Management Trainee
Operations Project: ‘Reduction of Transshipment discrepancy’: Project Management, Communication with various
stakeholders from Delhi, Mumbai and Bengaluru, Conducted a Root Cause Analysis & provided solutions based on
Kanban principle, Excel Macros and development of a standardized web tool
Cross-functional Project ‘GoTrade’: Built Strategic Partnerships with external bodies to facilitate international B2B E-
commerce trade for Indian MSMEs, collaborated with 20+ Regional and Area Managers across India to get customer
insights using Primary Research through Exploratory Questionnaire Method
Software Skills