MEGHA MOOKIM

Product Manager
+91 9999535348 | mm.megha@gmail.com | linkedin.com/in/meghamookim

Technology Product Manager

 Built & launched a Customer Limits Management application, to manage the both the
Jan. 2021 – Present
Mumbai, India
customer and bank’s credit availability & exposure
 Building a Customer Data Platform to democratize access to customer data across
platforms & products, and increase last-mile customization
 Created a course to train 70+ Product Managers & Analysts

Technical Program Manager

Sept. 2019 – Jan. 2021  Worked with Engineering, Product, Release teams to build & launch 10+ releases of Cora
Noida, India AP Flow, Cora AR Flow, and Cora PLM products
 Improved the velocity of 4 scrum teams by over 25% in <6 months
 Delivered >15% reduction in TCO for a client across 12 countries
 Trained over 150 developers, 20 testers in Scrum & Agile practices

Technology Product Consultant

Jun. 2018 – Mar. 2019  Gathered customer insights from 50+ event venue owners for the entertainment start-up
Noida, India Starclinch, & increased sales by 10% in 2 months
 Created pitch deck for Tickle.life, collaborated with UI/UX & marketing to create their
brand identity, wireframes and mobile application for Android.
 Piloted a semi-precious jewellery marketplace Indibling, for unorganized fashion retailers
& artists a platform to sell high-quality merchandise

Dec. 2015 – Mar.2017 Program Manager

Noida, India  Improved customer response time by ~10% at both pre-sales & post-sales contact
centers, while reducing costs by >30%, using process automation
 Used data analysis to plug revenue leakage in logistics and improve delivery TAT by >10%

Program Manager
May 2014 – Dec. 2015  Working with cross-functional teams of Eye bank Counsellors, technicians, & surgeons to
Delhi, India increase corneal transplants by >30% in Indian eye banks
 Created & presented plan for a Public Private Partnership (PPP) in eye care, to the Chief
Minister of Andhra Pradesh, India

Management Consultant
May 2014 – Dec. 2015
 Primary user research of >100 clients conducted for a Express courier company to
Chennai, India
increase NPS and identify customer pain-points
Ernst & Young
 Increased bottom-line by over 5% in 1 year for a hospital, using their billing & sales data
to gather insights about doctor fees & consumables
 Won 2 contracts, by creating & presenting travel services client’s technical RFP response
to the governments of Australia & New Zealand

May 2014 – Dec. 2015 Area Retail Manager

Bangalore, India  Conducted research of 30+ retailers in upcountry Maharashtra, to create product
strategy for India’s leading mass market watch brand
 Led the market launch of Fastrack Accessories in 60+ outlets in West India
 Increased sales of the flagship watch store by 40% YoY, with better product mix

Education
 MBA from Indian Institute of Management (IIM), Kozhikode : 2007-2009
 Mechanical Engineering from Pondicherry University : 2001-2005