Singpass App Android Guide

Singpass app
How-to guide(Android users)
March 2021
3 Simple Steps to start using Singpass app!
All you need is a smartphone, an internet connection and a registered Singpass account.
STEP STEP STEP

01 02 03
Download Launch the app You’re all set! You can

Singpass app from and complete a now access
the Play Store. one-time setup. government and
private sector services
using your fingerprint
(for selected
smartphones) or 6-digit
passcode.
For more information, visit https://app.singpass.gov.sg.

2
Find step-by-step instructions on the following:
1 Download Singpass app
2
Set up Singpass app
• If you have set up SMS 2FA
• If you have not set up SMS 2FA
3 Singpass app login

• I am logging in on mobile
• I am logging in on desktop
3
Download Singpass app
Visit the Play Store and download

2 Set up Singpass app 1 ‘Singpass’ app.

Check that the developer is
‘Government Technology Agency’
before downloading the app.
4
Setting up Singpass app.
Choose your profile:
I have set up I have not set up

SMS 2FA SMS 2FA
5
You have set up SMS 2FA and
would like to set up Singpass app
Click to find out more!
6
Set up Singpass app (2FA users)
Launch the app and read the

2 Set up Singpass app 2 Terms of use and Privacy
statement.

Tap ‘Okay’ to proceed to set up
your Singpass app.
7
2
Allow Singpass app to access
2 Set up Singpass app photos, media and files on your
device.

photos, media, and files on your
device?
8
2 Set up Singpass app 2 Allow Singpass app to make and

manage phone calls.
Allow Singpass app to make

and manage phone calls?
9
2 Set up Singpass app 2 Swipe left or tap ‘Next’ for a quick

overview of Singpass app.
10
Log in to your Singpass account

2 Set up Singpass app 2 with your Singpass ID and
password.
11
2 Set up Singpass app 2 Enter the One-Time Password

(OTP) sent via SMS.
12
2 Set up Singpass app 2 Alternatively, you may choose to

use Face Verification.
13
Confirm your certificate details

2 Set up Singpass app 2 by selecting the checkboxes and
tap on ‘Continue’ to proceed.
3 Singpass app login SIMON LIM
S9312345A
14
2 Set up Singpass app 2 Please wait while the app verifies

your identity.
15
2 Set up Singpass app 2 Once your identity has been

confirmed, select ‘Continue’.
16
Set a 6-digit passcode for you to

2 Set up Singpass app 2 verify your identity when using
Singpass app.
When using Singpass app, you can choose

to log in using your fingerprint (for selected
smartphones) or this 6-digit passcode. Do
remember it!
17
2 Set up Singpass app 2 Re-enter your passcode to

confirm.
18
You may choose to enable

2 Set up Singpass app 2 Biometric Authentication to log in
using your fingerprint.
19
2 Set up Singpass app 2 Please wait while your app is

being activated.
This may take a while. Do not close the app

until activation is complete.
20
2 Set up Singpass app 2 Congratulations! Your Singpass app

is now ready for use!
21
You have not set up SMS 2FA and
would like to set up Singpass app
22
Set up Singpass app (Non-2FA users)
2
2 Set up Singpass app photos, media and files on your
device.

photos, media, and files on your
device?
23
2 Set up Singpass app 2 Allow Singpass app to make and

manage phone calls.
Allow Singpass app to make

and manage phone calls?
24
2 Set up Singpass app 2 Swipe left or tap ‘Next’ for a quick

overview of Singpass app.
25
Log in to your Singpass account

2 Set up Singpass app 2 with your Singpass ID and
password.
26
To proceed, choose your

2 Set up Singpass app 2 preferred method: Face
Verification or PIN mailer.
27
If Face Verification is selected,

2 Set up Singpass app 2 tap on ‘Continue’ and follow the
instructions to verify your identity.
28
2 Set up Singpass app 2 If PIN mailer option is selected,

verify your residential address
before tapping on ‘Yes, mail the
3 Singpass app login PIN to this address’.
A PIN mailer will be sent to this

address to activate your app.
You will only see a postal code for

Singapore addresses.
29
2 Set up Singpass app 2 Wait for the PIN mailer to reach

you at your registered address.
The PIN mailer may take up to
3 Singpass app login five working days to arrive.
International mail may take longer to

arrive.
30
When you have received your PIN

2 Set up Singpass app 2 mailer, launch the Singpass app
and follow the instructions in the
mailer.
Tap “Continue with PIN mailer”
Continue with PIN mailer
31
2 Set up Singpass app 2 Enter the One-Time Password

found within the PIN mailer.
32
2 Set up Singpass app 2 Confirm your certificate details

by selecting the checkboxes and
tap on ‘Continue’ to proceed.
3 Singpass app login SIMON LIM
S9312345A
33

your identity.
34
2 Set up Singpass app 2 Once your identity has been

confirmed, select ‘Continue’.
35
Set a 6-digit passcode for you to

2 Set up Singpass app 2 verify your identity when using
Singpass app.
When using Singpass app, you can choose

to log in using your fingerprint (for selected
smartphones) or this 6-digit passcode. Do
remember it!
36
2 Set up Singpass app 2 Re-enter your passcode to

confirm.
37
You may choose to enable

2 Set up Singpass app 2 Biometric Authentication to log in
using your fingerprint.
38
2 Set up Singpass app 2 Please wait while your app is

being activated.
This may take a while. Do not close the app

until activation is complete.
39
2 Set up Singpass app 2 Congratulations! Your Singpass app

is now ready for use!
40
Now that you have successfully set up your
Singpass app, learn how to log in to digital
services using Singpass app QR Code:
I am logging in I am logging in
on mobile on desktop
You do not need to enter your Singpass ID or password!
41
If you are logging in on a mobile device,
QR Login allows you to log in by

tapping a Singpass QR code on the login page.
42
Singpass app login – On mobile
2 Set up Singpass app 3 You will be redirected to Singpass

login page whenever prompted to log
in with Singpass when accessing a
3 Singpass app login digital service.
a. Mobile
b. Desktop
Tap (touch and release) on the QR
code to launch the Singpass app.
43
2 Set up Singpass app 3 Confirm your login request on the

Singpass app by tapping on the
‘Log in’ button.
a. Mobile
b. Desktop
You will be prompted to use either of
the following to verify your identity:
1. Fingerprint (for selected
smartphones)
2. 6-digit passcode
44

your identity.

a. Mobile
b. Desktop
45
2 Set up Singpass app 3 Success! You are now logged in!
3 Singpass app login You will be automatically directed

a. Mobile
b. Desktop
back to the digital service page which
you were trying to access.
You have logged in

Please switch back to your browser
or mobile app
Back to dashboard
46
If you are logging in on a desktop browser,
QR Login allows you to log in by

scanning a Singpass QR code on the login page.
47
Singpass app login – On desktop
You will be redirected

2 Set up Singpass app 3 to Singpass login
page whenever
3 Singpass app login prompted to log in
a. Mobile with Singpass when
b. Desktop
accessing a digital
service.
48
2 Set up Singpass app 3 Launch your Singpass app and

tap the ‘Scan’ button.

a. Mobile
b. Desktop
49
2 Set up Singpass app 3 Use your phone to scan the QR code

displayed on the Singpass login page.

a. Mobile
b. Desktop
Scan the Singpass QR Code
50
2 Set up Singpass app 3 Confirm your login request on the

Singpass app by tapping on the
‘Log in’ button.
a. Mobile
b. Desktop You will be prompted to use either of
the following to verify your identity:
1. Fingerprint (for selected
smartphones)
2. 6-digit passcode
51

your identity.

a. Mobile
b. Desktop
52
2 Set up Singpass app 3 Success! You are now logged in!
3 Singpass app login You will be automatically directed

a. Mobile
b. Desktop
back to the digital service page which
you were trying to access.
You have logged in

Please switch back to your browser
or mobile app
Back to dashboard
53
The digital service

2 Set up Singpass app 3 page will load
automatically on your
3 Singpass app login desktop.
a. Mobile
b. Desktop
54
Have more questions?
Check out the Singpass FAQs
55

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Singpass app

How-to guide(Android users)

STEP STEP STEP

Download Launch the app You’re all set! You can

For more information, visit https://app.singpass.gov.sg.

1 Download Singpass app

3 Singpass app login

1 Download Singpass app

Visit the Play Store and download

3 Singpass app login

I have set up I have not set up

Click to find out more!

1 Download Singpass app

Launch the app and read the

3 Singpass app login

1 Download Singpass app

Allow Singpass app to access

1 Download Singpass app

2 Set up Singpass app 2 Allow Singpass app to make and

3 Singpass app login

Allow Singpass app to make

1 Download Singpass app

2 Set up Singpass app 2 Swipe left or tap ‘Next’ for a quick

3 Singpass app login

1 Download Singpass app

Log in to your Singpass account

1 Download Singpass app

2 Set up Singpass app 2 Enter the One-Time Password

3 Singpass app login

1 Download Singpass app

2 Set up Singpass app 2 Alternatively, you may choose to

3 Singpass app login

1 Download Singpass app

Confirm your certificate details

1 Download Singpass app

2 Set up Singpass app 2 Please wait while the app verifies

3 Singpass app login

1 Download Singpass app

2 Set up Singpass app 2 Once your identity has been

3 Singpass app login

1 Download Singpass app

Set a 6-digit passcode for you to

When using Singpass app, you can choose

1 Download Singpass app

2 Set up Singpass app 2 Re-enter your passcode to

3 Singpass app login

1 Download Singpass app

You may choose to enable

1 Download Singpass app

2 Set up Singpass app 2 Please wait while your app is

3 Singpass app login

This may take a while. Do not close the app

1 Download Singpass app

2 Set up Singpass app 2 Congratulations! Your Singpass app

3 Singpass app login

Click to find out more!

1 Download Singpass app

Allow Singpass app to access

1 Download Singpass app

2 Set up Singpass app 2 Allow Singpass app to make and

3 Singpass app login

Allow Singpass app to make

1 Download Singpass app

2 Set up Singpass app 2 Swipe left or tap ‘Next’ for a quick