Professional Documents
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CRISES/INCIDENT MANAGEMENT
• Conflict theory states that tensions and
conflicts arise when resources, status,
Definition of Terms
and power are unevenly distributed
between groups in society and that these
Dispute
conflicts become the engine for social
A disagreement, argument, or debate. (Oxford
change. In this context, power can be
Languages)
understood as control of material
resources and accumulated wealth,
Resolution
control of politics and the institutions that
a firm decision to do or no to do something.
make up society, and one's social status
(Wikipedia)
relative to others (determined not just by
class but by race, gender, sexuality,
Dispute Resolution
culture, and religion, among other
is the process of resolving disputes between
things). (Crossman, 2019)
parties (Wikipedia)
What are Conflict Theories?
Incident
an event or occurrence. • Conflict theory originated in the work of
Karl Marx, who focused on the causes
Crisis and consequences of class conflict
a time of intense difficulty, trouble or danger. between the bourgeoisie (the owners of
the means of production and the
Disaster capitalists) and the proletariat (the
a sudden event such as an accident or natural working class and the poor). Many social
catastrophe, that causes great damage or loss theorists have built on
of life. • Marx's conflict theory to bolster it, grow it,
and refine it over the years. Many others
What is Conflict? have drawn on conflict theory to develop
other types of theory
• A conflict is an activity which takes place • So, while initially conflict theory
when conscious beings (individuals or described class conflicts specifically, it
groups) wish to carry out mutually has lent itself over the years to studies of
inconsistent acts concerning their wants, how other kinds of conflicts, like those
needs or obligations. (Nicholson, M., premised on race, gender, sexuality,
1992) religion, culture, and nationality, among
• Conflict may also refer to a natural others, are a part of contemporary social
disagreement or struggle between structures, and how they affect our lives.
people which may be physical, or
between conflicting ideas. It can either be What are the Conflict Resolution Strategies?
within one person, or they can involve
several people or groups. It exists when • Kenneth Thomas and Ralph Kilmann
they have incompatible goals and one or (2015) developed five conflict resolution
more believe that the behavior of the strategies Thomas – Kilmann Instrument
other prevents them from their own goal or more generally known as TKI
achievement. • Conflict Strategies that people use to
• The word “Conflict” comes from the Latin handle conflict, including avoiding,
word “conflingere” which means to come defeating, compromising,
together for a battle. accommodating, and collaborating.
• The Thomas-Kilmann Instrument is prefer not to, or yielding to another’s point
designed to measure a person’s behavior of view.
in conflict situations. “Conflict situations” • Also, accommodating is a strategy where
are those in which the concerns of two one party gives in to the wishes or
people appear to be incompatible. demands of another. They are being
• In such conflict situations, an individual’s cooperative but not assertive.
behavior can be described along two
dimensions: (1) assertiveness, the extent Conflict Resolution Strategy #4:
to which the person attempts to satisfy Collaborating
his own concerns, and (2) • It is both assertive and cooperative—the
cooperativeness, the extent to which the complete opposite of avoiding.
person attempts to satisfy the other Collaborating involves an attempt to work
person’s concerns. with others to find some solution that fully
satisfies their concerns. It means digging
The following are the five (5) Conflict Resolution into an issue to pinpoint the underlying
Strategies: needs and wants of the two individuals.
• Collaborating between two persons
Conflict Resolution Strategy #1: Avoiding might take the form of exploring a
• This is unassertive and uncooperative. disagreement to learn from each other’s
The person neither pursues his own insights or trying to find a creativesolution
concerns nor those of the other to an interpersonal problem.
individual. Thus, he does not deal with
the conflict. Avoiding might take the form
of diplomatically sidestepping an issue,
postponing an issue until a better time, or Conflict Resolution Strategy #5:
simply withdrawing from a threatening Compromising
situation. • It is moderate in both assertiveness and
cooperativeness. The objective is to find
Conflict Resolution Strategy #2: Competing some expedient, mutually acceptable
• This is assertive and uncooperative. An solution that partially satisfies both
individual pursues his own concerns at parties. It falls intermediate between
the other person’s expense. This is a competing and accommodating.
power-oriented mode in which you use Compromising gives up more than
whatever power seems appropriate to competing but less than accommodating.
win your own position—your ability to Likewise, it addresses an issue more
argue, your rank, or economic sanctions. directly than avoiding, but does not
• Competing means “standing up for your explore it in as much depth as
rights,” defending a position which you collaborating.
believe is correct, or simply trying to win.
ALTERNATIVE DISPUTE RESOLUTION
Conflict Resolution Strategy #3: (ADR)
Accommodating What is Republic Act No. 9285?
• This is unassertive and cooperative—the This Act is known as the "Alternative Dispute
complete opposite of competing. When Resolution Act of 2004.“
accommodating, the individual neglects
his own concerns to satisfy the concerns What is the policy of the State regarding
of the other person; there is an element Alternative Dispute Resolution (ADR)?
of self-sacrifice in this mode. It is hereby declared the policy of the State to
• Accommodating might take the form of actively promote party autonomy in the
selfless generosity or charity, obeying resolution of disputes or the freedom of the party
another person’s order when you would to make their own arrangements to resolve their
disputes. Towards this end, the State shall Arbitrator means the person appointed to render
encourage and actively promote the use of an award, alone or with others, in a dispute that
Alternative Dispute Resolution (ADR) as an is the subject of an arbitration agreement.
important means to achieve speedy and (Sec. 3, par. e, RA 9285)
impartial justice and declog court dockets.
What is Early Neutral Evaluation?
What is the policy of the State regarding This means an ADR process wherein parties
Alternative Dispute Resolution (ADR)? and their lawyers are brought together early in a
As such, the State shall provide means for the pre-trial phase to present summaries of their
use of ADR as an efficient tool and an alternative cases and receive a nonbinding assessment by
procedure for the resolution of appropriate an experienced, neutral person, with expertise
cases. Likewise, the State shall enlist active in the subject in the substance of the dispute.
private sector participation in the settlement of (Sec. 3, par. n, RA 9285)
disputes through ADR.
What is Mediation?
Does RA 9285 limits the power of the Mediation means a voluntary process in which a
Supreme Court to adopt any ADR System? mediator, selected by the disputing parties,
facilitates communication and negotiation, and
No. This Act shall be without prejudice to the assist the parties in reaching a voluntary
adoption by the Supreme Court of any ADR agreement regarding a dispute. (Sec. 3, par. q,
system, such as mediation, conciliation, RA 9285)
arbitration, or any combination thereof as a
means of achieving speedy and efficient means Who is a Mediator?
of resolving cases pending before all courts in Mediator means a person who conducts
the Philippines which shall be governed by such mediation. (Sec. 3, par. r, RA 9285)
rules as the Supreme Court may approve from
time to time. (Sec. 2, RA 9285) What is Mediation Party?
This means a person who participates in a
What is Alternative Dispute Resolution? mediation and whose consent is necessary to
Alternative Dispute Resolution System means resolve the dispute. (Sec. 3, par. s, RA 9285)
any process or procedure used to resolve a
dispute or controversy, other than by What is Mediation-Arbitration?
adjudication of a presiding judge of a court or an "Mediation-Arbitration" or Med-Arb is a step
officer of a government agency, as defined dispute resolution process involving both
under RA 9285, in which a neutral third party mediation and arbitration. (Sec. 3, par. t, RA
participates to assist in the resolution of issues, 9285)
which includes arbitration, mediation,
conciliation, early neutral evaluation, mini-trial, What is Mini-trial?
or any combination thereof. (Sec. 3, par. a, RA This means a structured dispute resolution
9285) method in which the merits of a case are argued
before a panel comprising senior decision
What is Arbitration? makers with or without the presence of a neutral
Arbitration means a voluntary dispute resolution third person after which the parties seek a
process in which one or more arbitrators, negotiated settlement (Sec. 3, par. u, RA 9285)
appointed in accordance with the agreement of
the parties, or rules promulgated pursuant to RA How arbitration, mediation and conciliation
9285, resolve a dispute by rendering an award. are different from each other?
(Sec. 3, par. d, RA 9285) • Arbitration, mediation and conciliation
Note: Award means any partial or final decision are the main Alternative Dispute
by an arbitrator in resolving the issue or Resolution Mechanism which is
controversy. generally adopted by the people to
Who is an Arbitrator? resolve their disputes in an informal
manner. They try to reach a solution by Chapter 9, Book 1 of the Administrative Code of
settlement or negotiation with the 1987, upon a clear showing of bad faith, malice
assistance of a third neutral party and or gross negligence. (Article 1.5, IRR, RA 9285)
have turned out to be an effective
alternative to the litigation process. What are the cases wherein Republic Act No.
• Arbitration is a process where the parties 9285 does not apply?
submit their case to a neutral third party The provisions of RA 9285 shall not apply to
who on the basis of discussion determine resolution or settlement of the following:
the dispute and comes to a solution. a. Labor disputes covered by Presidential
• Mediation and conciliation both are an Decree No. 442, otherwise known as the Labor
informal process. Whereas, arbitration is Code of the Philippines, as amended and its
more formal as compared to them. In Implementing Rules and Regulations;
mediation, the mediator generally sets b. The civil status of persons;
out alternatives for the parties to reach c. The validity of a marriage;
out an agreement. d. Any ground for legal separation;
• The main advantage of the mediation is e. The jurisdiction of courts;
that the settlement is made by the parties f. Future legitime;
themselves rather than a third party. It is g. Criminal liability;
not legally binding on the parties. In h. Those which by law cannot be compromised;
addition, the basic motive of mediation is and
to provide opportunities to parties to i. Those disputes referred to court-annexed
negotiate and come to a final solution mediation. (Article 1.3, IRR, RA 9285)
catering the needs of both sides.
• Dispute resolution through conciliation THE OFFICE FOR ALTERNATIVE DISPUTE
involves the assistance of a neutral third RESOLUTION
party who plays an advisory role in The Office for Alternative Dispute Resolution
reaching an agreement. (OADR) is as an agency attached to the
• The process adopted by all the three are Department of Justice. It shall have a
different but, the main purpose is to Secretariat and shall be headed by an Executive
resolve the dispute in a way where the Director, who shall be appointed by the
interest of the parties is balanced. President of the Philippines, taking into
consideration the recommendation of the
What is ADR Provider? Secretary of Justice. (Article 2.1., IRR, RA 9285)
"ADR Provider" means institutions or persons
accredited as mediator, conciliator, arbitrator, Powers of the OADR?
neutral evaluator, or any person exercising The OADR shall have the following powers:
similar functions in any Alternative Dispute a. To act as appointing authority of mediators
Resolution system. and arbitrators when the parties agree in writing
that it shall be empowered to do so;
This is without prejudice to the rights of the b. To conduct seminars, symposia, conferences
parties to choose non accredited individuals to and other public fora and publish proceedings of
act as mediator, conciliator, arbitrator, or neutral said activities and relevant
evaluator of their dispute. (Sec. 3, par. b, RA materials/information that would promote,
9285) develop and expand the use of ADR;
c. To establish an ADR library or resource center
What is the liability of ADR where ADR laws, rules and regulation,
providers/Practitioners? jurisprudence, books, articles and other
The ADR provides /practitioners shall have the information about ADR in the Philippines and
same civil liability for acts done in the elsewhere may be stored and accessed;
performance of their official duties as that of d. To establish training programs for ADR
public officers as provided in Section 38 (1), providers/practitioners, both in the public and
private sectors; and to undertake periodic and
continuing training programs for arbitration and ADR service/s rendered (e.g. arbitration,
mediation and charge fees on participants. It mediation) and experience in ADR of the ADR
may do so in conjunction with or in cooperation providers/practitioners;
with the IBP, private ADR organizations, and
local and foreign government offices and
agencies and international organizations; • Functions of OADR?
f. To compile a list or roster of foreign or
international ADR providers/practitioners. The
• Powers of the OADR? list or roster shall include the addresses, contact
e. To certify those who have successfully numbers, e-mail addresses, ADR service/s
completed the regular professional training rendered (e.g. arbitration, mediation) and
programs provided by the OADR; experience in ADR of the ADR
f. To charge for services rendered such as, providers/practitioners; and
among others, for training and certifications of
ADR providers; g. To perform such other functions as may be
g. To accept donations, grants and other assigned to it. (Art. 2.3., IRR, RA 9285)
assistance from local and foreign sources; and
h. To exercise such other powers as may be
necessary and proper to carry into effect the • State Divisions of OADR
provisions of the ADR Act. (Art. 2.2., IRR, RA The OADR shall have the following staff and
9285) service divisions, among others:
a. Secretariat – shall provide necessary support
and discharge such other functions and duties
• Functions of OADR? as may be directed by the Executive Director.
The OADR shall have the following functions: b. Public information and Promotion Division –
a. To promote, develop and expand the use of shall be charged with the dissemination of
ADR in the private and public sectors through information, the promotion of the importance
information, education and communication; and public acceptance of mediation,
b. To monitor, study and evaluate the use of conciliation, arbitration or any combination
ADR by the private and public sectors for thereof and other ADR forms as a means of
purposes of, among others, policy formulation; achieving speedy and efficient means of
c. To recommend to Congress needful statutory resolving all disputes and to help in the
changes to develop, strengthen and improve promotion, development and expansion of the
ADR practices in accordance with international use of ADR.
professional standards;
• Functions of OADR?
d. To make studies on and provide linkages for
• State Divisions of OADR
Powers, Duties, and Functions of the (e) Organize regular lectures, programs, or fora
Sangguniang Barangay on community problems such as sanitation,
SECTION. 391. Powers, Duties, and Functions. nutrition, literacy, and drug abuse, and convene
- (a) The Sangguniang Barangay, as the assemblies to encourage citizen participation in
legislative body of the Barangay, shall: government;
(a) Enact ordinances as may be necessary to (f) Adopt measures to prevent and control the
discharge the responsibilities conferred upon it proliferation of squatters and mendicants in the
by law or ordinance and to promote the general Barangay;
welfare of the inhabitants therein;
(g) Provide for the proper development and
(b) Enact tax and revenue ordinances, subject welfare of children in the Barangay by promoting
to the limitations imposed in this Code; and supporting activities for the protection and
total development of children, particularly those
(c) Enact annual and supplemental budgets in below seven (7) years of age;
accordance with the provisions of this Code;
(h) Adopt measures towards the prevention and
(d) Provide for the construction and eradication of
maintenance of Barangay facilities and other drug abuse, child abuse, and juvenile
public works projects chargeable to the general delinquency;
fund of the Barangay or such other funds
actually available for the purpose; (i) Initiate the establishment of a Barangay high
school, whenever feasible, in accordance with
(e) Submit to the Sangguniang Panlungsod or law;
Sangguniang Bayan such suggestions or
recommendations as it may see 161 fit for the (j) Provide for the establishment of a non-formal
improvement of the Barangay or for the welfare education center in the Barangay whenever
of the inhabitants thereof; feasible, in coordination with the Department of
Education, Culture and Sports, ;
(k) Provide for the delivery of basic services; 5. The list of appointed members shall be posted
and in three (3) conspicuous places in the barangay
for the entire duration of their term of office;
(24) Exercise such other powers and perform
such other duties and functions as may be 6. When used herein:
prescribed by law or ordinance.
Barangay refers not only to barrios which were
PRESIDENTIAL DECREE No. 1508 June 11, declared barangays by virtue of Presidential
1978 Decree No. 557 but also to barangays otherwise
Section 1. Lupong Tagapayapa known as citizens assemblies pursuant to
Presidential Decree No. 86.
a) Creation. There is hereby created in each
barangay a body to be known as Lupong Barangay Captain refers to the Barangay
Tagapayapa (hereinafter referred to as Lupon) Captains of the barrios which declared
composed of the Barangay Captain as chairman barangay by virtue of Presidential Decree No.
and not less than ten (10) nor more than twenty 557 and to the Chairmen of barangays
(20) members, to be constituted every two years otherwise known as citizens assemblies
in the following manner: pursuant to Presidential Decree No. 86.
Section 24. Grounds for vacating award. - In The order may modify and correct the award so
any one of the following cases, the court must as to effect the intent thereof and promote
make an order vacating the award upon the justice between the parties.
petition of any party to the controversy when
such party proves affirmatively that in the Section 26. Motion to vacate, modify or
arbitration proceedings: correct award: when made. - Notice of a
motion to vacate, modify, or correct the award
(a) The award was procured by corruption, must be served upon the adverse party or his
fraud, or other undue means; or counsel within thirty days after award is filed or
delivered, as prescribed by law for the service
(b) That there was evident partiality or upon an attorney in an action.
corruption in the arbitrators or any of them; or
Section 27. Judgment. - Upon the granting of
(c) That the arbitrators were guilty of misconduct an order confirming, modifying, or correcting an
in refusing to postpone the hearing upon award, judgment may be entered in conformity
sufficient cause shown, or in refusing to hear therewith in the court wherein said application
evidence pertinent and material to the was filed. Costs of the application and the
controversy; that one or more of the arbitrators proceedings subsequent thereto may be
was disqualified to act as such under section awarded by the court in its discretion. If
nine hereof, and willfully refrained from awarded, the amount thereof must be included
disclosing such disqualifications or of any other in the judgment.
misbehavior by which the rights of any party
have been materially prejudiced; or Section 28. Papers to accompany motion to
confirm, modify, correct, or vacate award. -
(d) That the arbitrators exceeded their powers, The party moving for an order confirming,
or so imperfectly executed them, that a mutual, modifying, correcting, or vacating an award,
final and definite award upon the subject matter shall at the time that such motion is filed with the
submitted to them was not made. court for the entry of judgment thereon also file
the following papers with the Clerk of Court.
Section 25. Grounds for modifying or
correcting award. - In any one of the following (a) The submission, or contract to arbitrate; the
cases, the court must make an order modifying appointment of the arbitrator or arbitrators; and
or correcting the award, upon the application of each written extension of the time, if any, within
any party to the controversy which was which to make the award.
arbitrated:
(b) A verified of the award.
(a) Where there was an evident miscalculation
of figures, or an evident mistake in the
(c) Each notice, affidavit, or other paper used • Restorative justice is a philosophy that
upon the application to confirm, modify, correct embraces a wide range of human
or vacate such award, and a copy of each of the emotions including, healing, mediation,
court upon such application. compassion, forgiveness, mercy,
reconciliation as well as sanction when
The judgment shall be docketed as if it were appropriate.
rendered in an action. • Restorative justice offers the process
whereby those affected by the criminal
Section 29. Appeals. - An appeal may be taken behavior be they victims, offenders, the
from an order made in a proceeding under this families involved or the wider community,
Act, or from a judgment entered upon an award all need to have a part in resolving the
through certiorari proceedings, but such issues which flow from the offending.
appeals shall be limited to questions of law. The Origin
proceedings upon such an appeal, including the The roots of restorative justice can be found
judgment thereon shall be governed by the throughout the bible. Biblical scholars agree that
Rules of Court in so far as they are applicable. to the authors of the Hebrew Scriptures, the
justice of God is not the quality whereby God
Section 30. Death of party. - Where a party rewards the good and punishes the wicked. God
dies after making a submission or a contract to is just when intervenes in the lives of the
arbitrate as prescribed in this Act, the underprivileged, especially orphans and
proceedings may be begun or continued upon widows, to save them from the injustices of men.
the application of, or notice to, his executor or
administrator, or temporary administrator of his Restorative Justice – Core Values
estate. In any such case, the court may issue an
order extending the time within which notice of The Offender
a motion to confirm, vacate, modify or correct an
award must be served. Upon confirming an Apology- either oral or written, recognizing
award, where a party has died since it was filed responsibility and not seeing oneself as a victim
or delivered, the court must enter judgment in and realizing and acknowledging the harm
the name of the original party; and the suffered by the victim.
proceedings thereupon are the same as where Reintegration- earning his or her place back in
a party dies after a verdict. the community, particularly through the action
plan developed under the healing the harm
RESTORATIVE JUSTICE: JUSTICE THAT process.
HEALS
Fundamental Concept of Restorative Justice Restorative Justice – Core Values