VIETNAM NATIONAL UNIVERSITY

INTERNATIONAL SCHOOL

Subject: Business Information System and Processes

Lecturer: Cù Nguyên Giáp

Prepared by: Group 7

Class: INS2037-03
Mục Lục
Question 1: Introduction about the software (2 point)

Question 2: Draw the Business Model Canvas and briefly explain the Business model
that ERP supported. (3 point)

Question 3: Describe software’s functional areas and its business processes.

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Question 1: Introduction about the software (2 point)

Kiotviet software is a sales management software developed by Citigo Software Joint

Stock Company. KiotViet is a product of a member of the Vietnam Retail Association
AVR, recognized by the Vietnam Association of Software and Information
Technology Services VINASA in the field of software technology.

KiotViet is the most popular multi-channel selling software today with more than
100,000 stores nationwide. KiotViet software provides all sales solutions related to
customer care, employee management, warehouse management, suppliers, etc.

Question 2: Draw the Business Model Canvas and briefly explain the Business
model that ERP supported. (3 point)

1. Customer Segment
Targeting all classes and types of customers
2. Value propositions
Mini supermarket chain develops a business strategy to provide a wide range of
products to become the first choice of Vietnamese consumers for necessities. You can
find all the essentials with good quality under one roof. Besides, the one thing that

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makes mini supermarkets become the go-to choice of many customers is that they are
located at prime locations. It is easy to find mini supermarkets in populated areas.
Mini supermarkets also focus on customer experience, they run promotions and
discount programs offering customers lots of great deals.
3. Chanel
Mini supermarkets advertises itself on various means of communication such as Online Ads
and TV commercials, they initial rebates through email, on their website, and billboards.
4. Customer relationship
Mini supermarkets maintain a relationship with their customers through discount programs
and customer care. Mini supermarkets have an app where customers can purchase goods
online, collecting coupons and gift cards.
5. Revenue stream
Revenue is generated from customers through retail sales. Mini supermarkets generate
revenue from products manufactured by other retail companies, gains from working with
brands, and so on.
6. Key resources
Mini supermarkets are hybrid brick-and-mortar and online supermarkets, so they reach a
large diverse customer base from different locations. In addition, they are widely distributed
everywhere in Vietnam, so it is known as a popular brand and dominates the market. Last but
not least, their key resources are its virtual infrastructure, with the e-commerce store and the
mobile app, and, of course, its human resources.
7. Cost structure
The operating expense includes the fixed cost of Insurance/Salaries/Benefits for
employees, Occupancy costs. Other variables are marketing cost, Infrastructure cost,
taxes, and Research and Development.
8. Key partners
Mini supermarkets' key partners are certainly its suppliers and brands; they are considered the
company's closest partners. They are also an important part of the value chain and help Mini
supermarket mart gain access to new markets. Suppliers help to control the business by
assisting Mini - supermarket in lowering costs and adjusting product prices. In addition, they
maintain relationship with their shipping unit, who support for operation of mini
supermarkets

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 9. Key activities
Mini supermarkets's activities, which are an essential part of the business model, are
purchasing goods, controlling costs, and delivering goods. In addition, they are invested in
customer service, inventory control, and distribution management.

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Question 3: Describe software’s functional areas and its business processes.
Draw diagram for a core business process which is a cross-functional business
process of the software with detail explanation. ( 5 point)

ERP is a suite of various applications integrated at a single platform that helps an

organization to store, collect, manage, and analyze the data. These activities can be
performed from many functional areas in an ERP that is as follows:

Accounting and Finance: planning and budgeting, cost and cash management,
activity-based costing, cost allocation and control, financial accounting of payments
from customers and to suppliers, etc.

Marketing and Sales: Analysis & reporting, invoicing of the products sold, network,
brand health, marketing a product, taking sales orders, advertising and sales
forecasting, etc.

Human resources: Recruiting and hiring, training, rostering, payroll, benefits,

diversity management, retirement, separation, timekeeping, etc.

Warehouse management: goods’ information storage, updating information of

goods, checking inventory, importing and exporting products and inventory,
packing, etc.

Supply Chain Management: Purchasing goods, receiving goods, transportation

and logistics, packing, etc.

Customer & Partners relationship management: commissions, customer service,

customer contact, call center support, discounting for special customers.

A. Warehouse management

1. Inventory Management:

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Step 1: The Material Manager login the system and check the inventory.
Step 2: If there is any abnormality, the warehouse staff will be responsible for checking the
inventory. if none, the accountant creates a report and then end the process
Step 3: The staff will update information in the system and reality warehouse and we repeat
the second step.

2. Importing goods
a. Importing goods

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Step 1: Warehouse staff will check the capacity in the warehouse, if the warehouse is full, the
process will stop. If unfull- warehouse, will import more goods
Step 2: Contacting the suppliers and importing the goods. After receiving the goods, the
goods will be delivered to the warehouse
Step 3: After the goods have been delivered to the warehouse, the warehouse staff will enter
the good's information into the system and update the information of the goods on the system.
b. Importing goods due to returning goods

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Step 1: Customer requests for returning products
Step 2: The sales staff will receive the products and then check the goods' condition based on
the company's return policy and decide whether the goods can be returned or not.
Step 3: If the product doesn't satisfy the return policy, it will be sent back to the owner and
the process finished.
Otherwise, If the product meets the conditions, the customer could be refunded or
replace the current product with an equivalent product or other product with higher price(in
case the customer has to pay the extra) or turn money back.
Step 4: The warehouse staff will receive the order then they will check the inventory on the
KiotViet, prepare the package, then deliver the product to the customer.
Step 5: Once the customer receives the product, they will check the product again, if the
product has no problem and the process will finish. If the product appears to have any
problem, the customer will request for returning.

3. Exporting goods.

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Step1: The customer makes an order
Step2: The warehouse staff will receive the order and check the inventory.
Step 3: If the goods are available move on to the packaging process, otherwise the staff will
decline the order.
Step 4: Once the order is ready, the delivery service will take on the process and send the
package to the customer. End the process.

B. Sale management
1. Online Sale

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Step 1: Customer creates orders
Step 2: The staff will receive the customer's request and notify the warehouse department
Step 3: Warehouse staff receive information and check the number of goods. If goods are
out of stock, they will notify the staff to inform the customers. If the goods are still in the
warehouse, they will receive orders from customers and packaging.
Step 4: After that, we will find a shipping company to deliver the goods to the customer. In
case the carrier does not receive the delivery, it will have to find new shipping units. Finally,
the customer will receive the goods and pay for the order

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 2. Directing sales

Step1 : Customers choose products

Step2 : The staff will check the goods in stock. If there is stock, they will quote the price to
the customer and invoice the order and then pay the order to the customer. In case of stock
checking and out-of-stock, we will notify the customer.
Step3: If the customer agrees with the invoice, the customer will pay with more payment(
money or credit, ect) . In case the customer does not agree with the invoice, the staff will
check the invoice and send it back to the customer.

C. Employees management

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 1. Payroll process

Step 1: The accountant login the system

Step 2: Checks the employee's performance based on many categories
Step 3: The accountant creates the timesheets and then pass it to the employee
Step 4: The employees will confirm the timesheets if they do not approve the timesheets. We
come back to step 2 and check for changes, if not, the accountant will pay the salary.

2. Staff information management

The management department will check on the software to monitor and update information
for employees, including the process of updating new employee information, old employees

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and updating the position and position of that employee.

D. Financial management

Step 1: The accountant logins in the system and check the records in the system with papers
Step2: Afterchecking, the preliminary daily report will be printed and sent to the Company
Executive.
Step3: If any adjustment needs to be made, we will send the order to the sales staff for re-
checking then we come back to step 1 and check for changes. If no adjustment is needed we
move to the next step.
Step4: Create the final report, send the report to the Company Executive, and end the process

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 CONTRIBUTION

No Name ID Rating

1 Nguyễn Thị Ngọc Quỳnh 21070452 100%

2 Nguyễn Anh Quý 20070972 100%

3 Phùng Hồng Quân 21070853 100%

4 Phan Viết Anh Quân 21070709 100%

5 Nguyễn Mạnh Quân 21070555 100%

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