Measuring IT Performance

1
Oladapo Ogundeji
CTO/CISO - Digital Jewels Limited
Professional career extends over 18 years of experience focused
on enhancing the strategic value of ICT in organisations through
process re-engineering, strategic planning and project
management for corporate objective & strategy that address
business opportunities and issues.
A highly trained ICT Management Specialist & Consultant.
Masters In Information Technology ( M.I.T ).
B. Sc. Electronics & Electrical Engineering.
Contact Information
+234099930209 https://ng.linkedin.com/in/dapoo
dapoo@digitaljewels.net
www.digitaljewels.net
QUALIFICATIONS...
 COBIT 4.1/5.0 Foundation & Certified Trainer; Implementer and Assessor.
 Business Continuity Management : ISO22301/ BS25999 Certified MASTER & Accredited Trainer
 ISO 27001 Certified Lead Implementer Certified & Trainer
 Certified IT Business Manager (ITBMC)
 PRINCE2 Foundation Certificate (Project Management Methodology).
 ISACA : C I S A // C I S M // C G E I T
 IT Service Management Foundation (I T I L)
 RAD Datacommunication Specialist & Engineer.
 HP (COMPAQ) : Accredited Compaq Technician (A C T) // Accredited Platform Specialist (A P S)
 Microsoft Certified Professional: ( M C P) // Microsoft Certified Professional + Internet: ( M C P + I) //
Microsoft Certified Professional + Internet: ( M C P + I) // Microsoft Certified System Engineer : ( M C S E)
// Microsoft Sales Specialist : ( M S S)
 Cisco Certified Network Associate ( C C N A ) // Cisco Certified Network Professional ( C C N P ) // Cisco
Certified Design Associate ( C C D A ) // Cisco Certified Design Professional ( C C D P ) // Cisco Sales Expert
(CSE )
 BICC Brand-Rex (Structured Cabling) Certified Installer.
 TOGAF 9.1 Certified [+ Foundation]
 MoR (Management of Risk) Certified & Accredited Trainer
OUTLINE
An Overview of IT Governance
•Why we measure – The Benefits
•What to measure – The Objectives
•How to measure- The Approach or

methodology
•When to measure – The Schedule or Timing

OVERVIEW OF IT
GOVERNANCE
5
What is IT Governance
6 www.digitaljewels.net
What is IT Governance
Why IT Governance
5 Focus Areas of IT Governance
Purpose of IT GOVERNANCE
Measuring the Performance of IT
Performance measurement frameworks need to
be balanced, multidimensional, comprehensive
and integrated into the organizational
performance measurement framework.
The selection process of a performance measure is

crucial. It requires explicit communication about
performance priorities and the relationships
between the priorities to reveal hidden differences
in the state of mind of stakeholders
Measures also need to be agile and

developed while being clear who is
responsible for the measure and what
actions are taken on the results of the
measure.
The Need for Effective Metrics
Performance Measurement Framework
• COBIT is one of many IT governance frameworks

that is widely used to control if information available
in the organization is being used to achieve
business objectives.
• The COBIT 5 enterprise and IT-related goals are used

as the basis for setting IT objectives and for
establishing a performance measurement
framework.
• IT objectives are expressed as goals and need to be

aligned with enterprise goals.
WHY WE MEASURE –
THE BENEFITS
14
Benefits of Measuring IT Performance
• Performance measurement is a key component of IT

governance - You cannot effectively manage what you cannot measure !
Benefits Contd….
It verifies the achievement of

It is required to ensure that the
strategic IT objectives and
outcomes of IT activities are
provides for a review of IT
aligned to the enterprise and performance and the
customer’s goals contribution of IT to the
business
It is a vital tool when assessing

Provides inputs for
mergers and acquisitions to
resource allocation and allow earlier insight into IT
planning strengths and gaps
WHAT TO MEASURE –
THE OBJECTIVES
17
Objective of Measurements
Objectives Contd…
COBIT 5 Recommended Areas to Measure
HOW TO MEASURE- THE
APPROACH OR METHODOLOGY
21
Measurement Methodology
• COBIT 5 uses the balance scorecard approach to IT

performance measurement.
• COBIT 5 balance scorecard approach translate organisation

strategy into specific measurable objectives.
• The approach attempts to create a measurement balance

across the overall performance management framework.
• A balance approach to measuring the contribution of IT to

mission outcomes and performance improvements
recognises the broad impacts of IT’s supporting roles.
COBIT 5 Balance Scorecard
COBIT 5 scorecard evaluates performance in four areas
IT-Related Goal Sample Metric
WHEN TO MEASURE – THE SCHEDULE
OR TIMING
27
Measurement Timing
IT performance should be measured

on a regular basics and whenever
resources are critical to strategic IT
decisions
There are different factors that may

indicate a need for improved
governance and management of
enterprise IT
IT Performance – Measurement Phases
Establish the performance goals.
Perform an assessment of the processes and metrics to

determine a current state.
Adapt COBIT metrics as key performance indicators

(KPIs).
Agree the criteria for acceptable performance.
Align the metrics to the current state of the business.
Report performance status on an agreed schedule to

the concerned stakeholders
CONSTRAINTS
• Senior management not engaging IT

– Unwillingness to involve IT in decision making
• Poor Risk Management
– Not assessing likely potential threats
• Poor Strategic Alignment

– Little or no business value derived
from major IT investments
• Ineffective Resource &
Resource Mgt
– Ensure timely availability of people,
technology and financial resources.
30
THANK YOU
?
+234099930209 https://ng.linkedin.com/in/dapoo
dapoo@digitaljewels.net
www.digitaljewels.net

Measuring IT Performance

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Measuring IT Performance

Uploaded by

Copyright:

Available Formats

1

•Why we measure – The Benefits

•What to measure – The Objectives

•How to measure- The Approach or

•When to measure – The Schedule or Timing

The selection process of a performance measure is

Measures also need to be agile and

• COBIT is one of many IT governance frameworks

• The COBIT 5 enterprise and IT-related goals are used

• IT objectives are expressed as goals and need to be

• Performance measurement is a key component of IT

It verifies the achievement of

It is a vital tool when assessing

• COBIT 5 uses the balance scorecard approach to IT

• COBIT 5 balance scorecard approach translate organisation

• The approach attempts to create a measurement balance

• A balance approach to measuring the contribution of IT to

IT performance should be measured

There are different factors that may

Establish the performance goals.

Perform an assessment of the processes and metrics to

Adapt COBIT metrics as key performance indicators

Agree the criteria for acceptable performance.

Align the metrics to the current state of the business.

Report performance status on an agreed schedule to

• Senior management not engaging IT

• Poor Strategic Alignment

You might also like