Incident List Page 1

Report Title: Incident List

Run Date and Time: 2022-09-29 02:31:16 Pacific Daylight Time
Run by: System Administrator
Table name: incident
Sort Order: Priority in ascending order

68 Incidents

Short descriptio Assignment gro

Number Opened Caller ▲ Priority State Category Assigned to Updated Updated by
n up

INC0000050 2022-02-24 Can't access Jerrod Bennett 1 - Critical In Progress Hardware Hardware Beth Anglin 2022-03-17 admin
13:58:24 Exchange server 12:49:40
- is it down?
INC0000017 2015-08-12 How do I create Joe Employee 1 - Critical On Hold Inquiry / Help Service Desk Fred Luddy 2015-11-24 admin
16:41:00 a sub-folder 07:47:36
INC0000018 2021-12-02 Sales forecast Taylor Vreeland 1 - Critical In Progress ITIL User 2022-03-17 admin
15:42:46 spreadsheet is 12:37:49
READ ONLY
INC0000031 2021-11-19 Need help with Joe Employee 1 - Critical In Progress Inquiry / Help David Loo 2022-03-17 admin
16:18:03 Remedy. Can we 12:44:20
configure UI?
INC0000025 2021-11-24 Need to add Don Goodliffe 1 - Critical In Progress Hardware ITIL User 2022-03-17 admin
15:53:46 more memory to 12:44:35
laptop
INC0000051 2022-02-24 Manager can't Joe Employee 1 - Critical In Progress Software Software Don Goodliffe 2022-03-17 admin
12:48:32 access SAP 12:40:45
Controlling
application
INC0007001 2018-10-16 Employee payroll David Miller 1 - Critical New Hardware Openspace 2022-03-17 system
22:47:10 application 20:41:57
server is down.
INC0000033 2021-12-01 File Server is David Loo 1 - Critical Closed Inquiry / Help Hardware Don Goodliffe 2022-03-17 admin
14:22:52 80% full - Needs 13:15:24
upgrade

Run By : System Administrator 2022-09-29 02:31:16 Pacific Daylight Time

Incident List Page 2

Short descriptio Assignment gro

Number Opened Caller ▲ Priority State Category Assigned to Updated Updated by
n up

INC0000034 2021-11-28 Does not look Rick Berzle 1 - Critical Closed Software Software David Loo 2022-03-17 admin
12:25:29 like a backup 12:53:47
occurred last
night
INC0000055 2022-02-24 SAP Sales app is Carol Coughlin 1 - Critical In Progress Service Desk Beth Anglin 2022-03-10 admin
20:47:23 not accessible 15:08:31
INC0000054 2015-11-02 SAP Materials Christen Mitchell 1 - Critical On Hold Software Service Desk 2015-11-24 admin
12:49:08 Management is 07:47:36
slow or there is
an outage
INC0000053 2022-02-24 The SAP HR Margaret Grey 1 - Critical In Progress Inquiry / Help Software Beth Anglin 2022-03-17 admin
12:48:46 application is not 12:42:25
accessible
INC0000052 2022-02-24 SAP Financial Bud Richman 1 - Critical In Progress Software Software Fred Luddy 2022-03-10 system
12:48:40 Accounting 13:50:24
application
appears to be
down
INC0000016 2021-11-26 Rain is leaking Bow Ruggeri 1 - Critical In Progress Hardware Hardware ITIL User 2022-03-17 admin
15:40:23 on main DNS 12:51:23
Server
INC0000015 2021-12-01 I can't launch my Fred Luddy 1 - Critical In Progress Software Software Don Goodliffe 2022-03-17 admin
15:38:46 VPN client since 12:50:33
the last software
update
INC0000014 2021-11-20 Missing my home Bow Ruggeri 1 - Critical Closed Inquiry / Help Bud Richman 2022-03-17 system
15:37:35 directory 20:57:26
INC0000001 2021-12-15 Can't read email Fred Luddy 1 - Critical Closed Network Service Desk Charlie 2022-03-17 admin
15:09:51 Whitherspoon 13:16:07
INC0000002 2021-12-09 Network file Fred Luddy 1 - Critical On Hold Network Network Howard Johnson 2022-03-17 admin
15:07:12 shares access 12:51:11
issue

Run By : System Administrator 2022-09-29 02:31:16 Pacific Daylight Time

Incident List Page 3

Short descriptio Assignment gro

Number Opened Caller ▲ Priority State Category Assigned to Updated Updated by
n up

INC0000003 2021-12-16 Wireless access Joe Employee 1 - Critical In Progress Network Network Beth Anglin 2022-03-17 admin
15:07:30 is down in my 12:51:14
area
INC0000004 2021-12-22 Forgot email Fred Luddy 1 - Critical Closed Inquiry / Help Service Desk Bud Richman 2022-03-17 admin
14:49:22 password 13:16:24
INC0000005 2021-12-11 CPU load high Alejandro 1 - Critical Closed Hardware Hardware Bud Richman 2022-03-17 system
15:06:52 for over 10 Mascall 20:57:26
minutes
INC0000006 2021-12-15 Hangs when Joe Employee 1 - Critical Closed Software Software Howard Johnson 2022-03-17 admin
15:08:05 trying to print 13:15:59
VISIO document
INC0000007 2015-08-12 Need access to Joe Employee 1 - Critical On Hold Database David Loo 2015-11-24 admin
16:08:24 sales DB for the 07:47:36
West
INC0000008 2021-12-23 Printer in my Joe Employee 1 - Critical Closed Inquiry / Help Hardware ITIL User 2022-03-17 admin
15:08:39 office is out of 13:16:02
toner
INC0000013 2021-12-27 EMAIL is slow Joe Employee 1 - Critical Closed Inquiry / Help Software David Loo 2022-03-17 admin
15:15:58 when an 12:54:48
attachment is
involved
INC0000009 2021-12-22 Reset my Rick Berzle 1 - Critical Closed Inquiry / Help Service Desk David Loo 2022-03-17 admin
14:50:23 password 13:16:04
INC0009005 2018-08-31 Email server is David Miller 1 - Critical New Software 2018-12-12 admin
21:35:21 down. 23:18:55
INC0000027 2021-12-13 Please remove Fred Luddy 2 - High In Progress Software ITIL User 2022-03-17 admin
15:55:55 the latest hotfix 12:52:24
from my PC
INC0000049 2022-02-24 Network storage Beth Anglin 2 - High In Progress Network Hardware Don Goodliffe 2022-03-17 admin
13:56:37 unavailable 12:52:34
INC0000019 2021-12-04 Can't launch 64- Fred Luddy 2 - High In Progress Software Bud Richman 2022-03-17 admin
15:44:39 bit Windows 7 12:46:13
virtual machine

Run By : System Administrator 2022-09-29 02:31:16 Pacific Daylight Time

Incident List Page 4

Short descriptio Assignment gro

Number Opened Caller ▲ Priority State Category Assigned to Updated Updated by
n up

INC0000044 2021-12-17 Can't log into Joe Employee 2 - High In Progress Fred Luddy 2022-03-17 admin
16:47:08 SAP from my 12:52:03
laptop today
INC0000040 2021-12-17 JavaScript error Bud Richman 3 - Moderate On Hold Inquiry / Help ITIL User 2022-03-17 admin
16:42:45 on hiring page of 12:46:30
corporate
website
INC0000041 2021-12-17 My desk phone Bow Ruggeri 3 - Moderate In Progress Hardware ITIL User 2022-03-17 admin
16:44:53 does not work 12:52:15
INC0000047 2022-02-24 Issue with email Joe Employee 3 - Moderate In Progress Inquiry / Help Software Beth Anglin 2022-03-17 admin
12:53:18 12:51:52
INC0000011 2021-12-23 Need new Don Goodliffe 3 - Moderate Closed Inquiry / Help Hardware ITIL User 2022-03-17 admin
15:01:12 Blackberry set up 12:56:31
INC0009004 2018-09-01 Defect tracking David Miller 3 - Moderate Closed Software 2022-03-17 system
06:13:30 tool is down. 20:57:26
INC0009003 2018-08-30 Cannot sign into David Miller 3 - Moderate Closed Inquiry / Help 2018-12-12 admin
02:17:32 the company 23:39:53
portal app
INC0000037 2021-12-17 Request for a Sam Sorokin 3 - Moderate In Progress Inquiry / Help Service Desk Howard Johnson 2022-03-17 admin
16:34:56 new service 12:51:40
INC0009001 2018-09-11 Unable to post David Miller 3 - Moderate New Inquiry / Help 2018-12-12 admin
20:56:26 content on a Wiki 23:32:42
page
INC0000060 2016-12-12 Unable to Joe Employee 3 - Moderate Closed Inquiry / Help Network David Loo 2016-12-13 employee
07:19:57 connect to email 18:46:44
INC0009002 2018-09-16 My computer is David Miller 3 - Moderate Closed Hardware 2022-03-17 system
05:49:23 not detecting the 20:57:25
headphone
device
INC0000059 2016-08-10 Unable to access Rick Berzle 3 - Moderate New Inquiry / Help 2016-08-10 admin
09:14:29 team file share 09:14:29

Run By : System Administrator 2022-09-29 02:31:16 Pacific Daylight Time

Incident List Page 5

Short descriptio Assignment gro

Number Opened Caller ▲ Priority State Category Assigned to Updated Updated by
n up

INC0010002 2022-09-28 Error trying to Marcie Shulz 3 - Moderate In Progress Inquiry / Help Software Beth Anglin 2022-09-28 admin
11:31:49 access the 11:39:40
Document
Management
System.
INC0000046 2022-02-24 Can't access Bud Richman 3 - Moderate New Software Software 2022-02-23 glide.maint
14:04:15 SFA software 14:37:27
INC0009009 2018-08-30 Unable to access David Miller 4 - Low New Inquiry / Help 2018-12-12 admin
01:06:16 the shared folder. 23:30:24
INC0007002 2018-10-16 Need access to David Miller 4 - Low New Inquiry / Help 2018-12-12 admin
22:47:51 the common 23:28:49
drive.
INC0000010 2021-12-16 Need Oracle Fred Luddy 4 - Low Closed Database Database Don Goodliffe 2022-03-17 admin
14:53:02 10GR2 installed 13:16:35
INC0000038 2021-12-22 my PDF docs are Bow Ruggeri 4 - Low Closed Software Service Desk Luke Wilson 2022-03-17 admin
16:36:44 all locked from 12:57:55
editing
INC0000048 2015-11-02 Having problems Luke Wilson 4 - Low On Hold ITIL User 2015-11-24 admin
14:05:36 with Sales Tools 07:46:20
performance
INC0000029 2021-12-15 I can't get my Charlie 5 - Planning In Progress Inquiry / Help Service Desk Don Goodliffe 2022-03-17 admin
16:00:44 weather report Whitherspoon 12:50:57
INC0008111 2019-07-22 ATF : Test1 System 5 - Planning New Inquiry / Help 2019-07-22 admin
14:04:57 Administrator 14:05:48
INC0008112 2019-07-29 Assessment : survey user 5 - Planning New Inquiry / Help 2019-07-29 admin
11:48:43 ATF Assessor 11:49:28
INC0000026 2021-11-29 Seem to have an Rick Berzle 5 - Planning Closed Hardware Hardware Don Goodliffe 2022-03-17 admin
15:54:59 issue with my 13:15:35
hard drive...
INC0000024 2021-12-28 Issue with a web Fred Luddy 5 - Planning Closed Inquiry / Help Service Desk ITIL User 2022-03-17 admin
15:52:52 page on wiki 13:15:44
INC0000021 2021-12-22 New employee Fred Luddy 5 - Planning Closed Inquiry / Help Beth Anglin 2022-03-17 admin
15:52:01 hire 12:56:12

Run By : System Administrator 2022-09-29 02:31:16 Pacific Daylight Time

Incident List Page 6

Short descriptio Assignment gro

Number Opened Caller ▲ Priority State Category Assigned to Updated Updated by
n up

INC0000020 2021-12-14 I need a Fred Luddy 5 - Planning In Progress Inquiry / Help ITIL User 2022-03-17 admin
15:51:35 replacement 12:45:32
iPhone, please
INC0000012 2021-11-30 Customer didn't Don Goodliffe 5 - Planning Closed Software Database David Loo 2022-03-17 admin
15:07:00 receive eFax 12:56:12
INC0008001 2021-01-15 ATF:TEST2 survey user 5 - Planning New Inquiry / Help 2021-01-21 admin
13:04:14 15:31:42
INC0000028 2021-12-08 My disk is still Rick Berzle 5 - Planning Closed Inquiry / Help Service Desk Don Goodliffe 2022-03-17 admin
15:58:00 having issues. 13:15:31
Can't delete a file
INC0000039 2021-12-17 Trouble getting to Bud Richman 5 - Planning New Network Network 2022-03-17 admin
16:41:01 Oregon mail 12:39:15
server
INC0000057 2016-08-10 Performance Bertie Luby 5 - Planning New Inquiry / Help 2016-08-10 admin
09:14:59 problems with 09:14:59
wifi
INC0000036 2021-12-22 Issue with Carol Coughlin 5 - Planning Closed Inquiry / Help Network Luke Wilson 2022-03-17 admin
16:33:49 networking 12:57:58
INC0000035 2021-12-25 Reset my Natasha Ingram 5 - Planning Closed Inquiry / Help Service Desk Luke Wilson 2022-03-17 admin
16:32:47 password 13:16:15
INC0000032 2021-12-07 EMAIL Server Joe Employee 5 - Planning Closed Inquiry / Help Hardware David Loo 2022-03-17 admin
16:19:36 Down Again 13:15:54
INC0000601 2022-03-13 The USB port on Beth Anglin 5 - Planning Closed Hardware 2022-09-27 system
01:42:59 my PC stopped 17:21:12
working
INC0001990 2020-06-07 Unable to access Problem 5 - Planning On Hold Inquiry / Help 2020-06-07 admin
09:02:25 the personal CoordinatorATF 09:04:34
details section in
payroll portal
INC0000030 2021-12-23 Lost connection Rick Berzle 5 - Planning Closed Hardware Network David Loo 2022-03-17 admin
16:01:12 to the wireless 13:15:37
network

Run By : System Administrator 2022-09-29 02:31:16 Pacific Daylight Time

Incident List Page 7

Short descriptio Assignment gro

Number Opened Caller ▲ Priority State Category Assigned to Updated Updated by
n up

INC0000058 2016-08-10 Performance Bow Ruggeri 5 - Planning New Inquiry / Help 2016-08-10 admin
09:37:45 problems with 09:37:45
email

Run By : System Administrator 2022-09-29 02:31:16 Pacific Daylight Time