SPEAKING TEST TROUBLESHOOTING GUIDE

If a test taker is having difficulty submitting a speaking response, check the following:

Using Incorrect Device:

The KITE speaking test requires the use of a desktop or laptop computer only.
 If you are using a mobile device (e.g., tablet, smart phone), log off
and log back in using a desktop or laptop computer.

Using Incorrect Browser

The KITE Speaking test requires the use of up-to-date Chrome or Firefox browsers. It is possible
that a test taker can reach the speaking test using a different browser, but will be unable to
complete the speaking section.
 If you’re using a browser other than Chrome and Firefox, log out and
switch to Chrome or Firefox.

Microphone Not Enabled or Tested

On the KITE speaking test direction page, the test taker is prompted to “Allow Microphone”
which enables access to the local microphone to record speaking responses. Then they are asked
to perform a “Microphone Test” to ensure the test taker’s microphone is functioning properly.
  During the microphone test, if the test taker can’t her his/her voice played
back, and does not see activity in the volume indicator, then the microphone is
not working. To resolve this, enable the microphone again, check microphone
settings, run microphone diagnostic, replace the microphone, or change to
another desktop or laptop with a different microphone—and then follow the
steps to allow microphone and test microphone again.

Slow or Inconsistent Internet Connectivity:

The KITE Speaking test requires the use of consistent and reliable Internet to record and upload
responses. In the event of a connection issue, KITE will allow students to re-record and submit
recordings. Depending on the speed of the connection, the recording could take several seconds
and up to a minute to upload successfully.
 If after a reasonable amount of time, the test taker’s response won’t upload,
refresh the page, re-record the response, and try uploading it again.

After troubleshooting all of the above possible causes and solutions, please contact your KITE
representative and provide as much information as possible about your case (i.e. username,
solutions attempted, and screenshots of any error messages, etc.).

Thank you!
Team KITE