I. Socio-Demographic Profile I.

Socio-Demographic Profile
Name (optional) : ______________________________________ Age : _________ Name (optional) : ______________________________________ Age : _________
Gender ___ Male Gender ___ Male
___ Female Income per month ___ Female Income per month
10,000-12,000 ___ 10,000-12,000 ___
11,000-14,000 ___ 11,000-14,000 ___
15,000-18,000 ___ 15,000-18,000 ___
19,000 & up ___ 19,000 & up ___
Status ____Single ___ Married Status ____Single ___ Married
___Widowed ___Separated ___Widowed ___Separated

Questionnaire: Questionnaire:
Direction: Indicate your level of agreement or disagreement on the items given by checking Direction: Indicate your level of agreement or disagreement on the items given by checking
the corresponding numbers below. the corresponding numbers below.
4= Strongly Agree
4= Strongly Agree
3= Agree
3= Agree
2= Disagree 2= Disagree
1= Strongly Disagree 1= Strongly Disagree
4 3 2 1 Reliability 4 3 2 1
Reliability
Strongly Agree Disagree Strongly INDICATORS Strongly Agree Disagree Strongly
INDICATORS Agree Disagree Agree Disagree

1. I am satisfied with the security of the facility 1. I am satisfied with the security of the facility

2. I am satisfied with the cleanliness and sanitary 2. I am satisfied with the cleanliness and sanitary
of the facilities of the facilities
3. I am pleased with the appearance of the physical 3. I am pleased with the appearance of the physical
facilities of azure. facilities of azure.
4. I am satisfied When customer has a problem, 4. I am satisfied When customer has a problem,
they should show sincere interest in solving the they should show sincere interest in solving the
problem. problem.
5. I am impressed with their excellent services at 5. I am impressed with their excellent services at
the time they promise to do so. the time they promise to do so.

Assurance 4 3 2 1 Assurance 4 3 2 1

INDICATORS Strongly Agree Disagree Strongly INDICATORS Strongly

Agree
Agree Disagree Strongly
Disagree
Agree Disagree
1. I am satisfied the willingness of the employees to 1. I am satisfied the willingness of the employees to
help you. help you.
2. I am satisfied with the safety I feel in transactions 2. I am satisfied with the safety I feel in transactions
with the employees. with the employees.
3. I am impressed with the behavior of employees 3. I am impressed with the behavior of employees
that makes us confident. that makes us confident.
4. I am satisfied with the transactions between me 4. I am satisfied with the transactions between me
and the employee/s and the employee/s
5. I am satisfied with the transactions between me 5. I am satisfied with the transactions between me
and the employee/s and the employee/s
Tangible 4 3 2 1 Tangible 4 3 2 1

INDICATORS Strongly Agree Disagree Strongly

INDICATORS Strongly
Agree
Agree Disagree Strongly
Disagree Agree Disagree
1.I am satisfied with the way online booking is 1.I am satisfied with the way online booking is
carried out. carried out.
2. I am satisfied with the quality of service. 2. I am satisfied with the quality of service.
3. I am satisfied with the convenience of the 3. I am satisfied with the convenience of the
operating hours. operating hours.
4. I am satisfied with how they respond to the 4. I am satisfied with how they respond to the
issue regarding the needs of the customers. issue regarding the needs of the customers.
5.I am impressed that their Physical facilities are 5.I am impressed that their Physical facilities are
virtually appealing. virtually appealing.
Responsiveness 4 3 2 1
Responsiveness 4 3 2 1
INDICATORS Strongly
Agree
Agree Disagree Strongly
Disagree
INDICATORS Strongly Agree Disagree Strongly
1. I am satisfied with the ability of employees to Agree Disagree
understand our specific needs. 1. I am satisfied with the ability of employees to
2. I am pleased with the on-time confirmation understand our specific needs.
through online booking. 2. I am pleased with the on-time confirmation
3. I am glad with the employees are never too through online booking.
busy to respond to customers’ requests. 3. I am glad with the employees are never too
4. I am glad for the willingness of employees to busy to respond to customers’ requests.
help the customers. 4. I am glad for the willingness of employees to
5. I am satisfied with the employees make help the customers.
information easily obtainable by customers. 5. I am satisfied with the employees make
information easily obtainable by customers.
4 3 2 1
Empathy 4 3 2 1
Empathy
INDICATORS Strongly Agree Disagree Strongly
Agree Disagree INDICATORS Strongly Agree Disagree Strongly
Agree Disagree
1. I am glad with the attention i received from the
1. I am glad with the attention i received from the
employees.
employees.
2.I am satisfied with the hospitality of the employees.
2.I am satisfied with the hospitality of the employees.
3. I am glad to the condo value time.
3. I am glad to the condo value time.
4. I am satisfied that employee/s are putting the
4. I am satisfied that employee/s are putting the
interest of customers at heart.
interest of customers at heart.
5. I am pleased with the attention given by
5. I am pleased with the attention given by
employee/s to us customers.
employee/s to us customers.
Level of Customers Satisfaction 4 3 2 1
Level of Customers Satisfaction 4 3 2 1
INDICATORS Strongly Agree Disagree Strongly
Agree Disagree INDICATORS Strongly Agree Disagree Strongly
Agree Disagree
1. I am satisfied with the level of reliability given
1. I am satisfied with the level of reliability given
by the employee/s.
by the employee/s.
2. I am satisfied with the level of assurance given by
2. I am satisfied with the level of assurance given by
the employee/s.
the employee/s.
3. I am satisfied with the level of tangible given
3. I am satisfied with the level of tangible given
by the employee/s.
by the employee/s.
4. I am satisfied with the level of responsiveness
4. I am satisfied with the level of responsiveness
given by the employee/s.
given by the employee/s.
5. I am satisfied with the level of empathy given
5. I am satisfied with the level of empathy given
by the employee/s.
by the employee/s.