LAYOUT OF GUEST SUITE ROOM

A parlor (living room);

• Lounge (seating area with sofa/couch and center table)
• Dining room /dining table
• A bar
• Reading space/ library
• Gym
• Small kitchenette
• Small wash room
• Balcony (optional)
• The bed room:
 Luxurious bed
 Luxurious mattress
 Luxurious sofa/couch
 Coffee table
 Writing table and chair
 Minibar
 Luxurious soft furnishing
• Dressing room:
 Wardrobes
 Mirror
 A stool
• Bathroom:
 Vanitory unit (washbasin inbuilt)
 Mirror
 Hair drier
 Concave mirror
 Television
 Telephone
 Bathtub (may be of different shape and size)
 Towel racks
 Jacuzzi (whirlpool bath)
 Shower cubical
Toilet
 WC (water closet)
 Bidet (a unit to be used after using WC)
 Newspaper rack.
 Towel holder

BASIC ROOM TYPES

1. Single Room  
2. Double Room
3. Twin Room
4. Parlor

SINGLE ROOM:
a single room is a room with a standard single bed to provide the sleeping facility with an attached washroom for one
person. The size of the bed is generally 6ft × 3ft.
Room having a single bed. Room meant for one person. Abbreviation - or s.

DOUBLE ROOM:
Room having a double bed (one large bed). It is meant for two persons. Abbreviation + or D
It is a room with a standard double bed to provide the sleeping facility with an attached washroom for two people. The
size of the bed is generally 6ft × 6ft.
 TWIN ROOM:
Room having two single beds, separated from each other. The room is meant for two persons. Abbreviation = or T.
It is a room with two identical beds separated by a small side table. The size of each bed is generally 6ft × 3ft.

PARLOR:
Sitting or living room not used as a bed room.

ECONOMY ROOMS
Twin Double / Double Double / Family Room
Room with two double beds, separated from each other and meant for four persons. It is also called as double room

STUDIO ROOM:
A parlor set up with one or two studio beds or sofa-cum-beds.

Suite
Parlor connected with one or more bedrooms. Expensive, being larger with more rooms for privacy. Has more facilities
like TV, fridge, mini bar, extra complementary, etc.
The term suite refers to a set of two or more rooms, constituting a bedroom with an attached bathroom, a sitting room or
living room, a dining area, a kitchen, a balcony, etc. For easy access the rooms are interconnected and do not require a
corridor.
PENTHOUSE SUITE:
Suite located to on the topmost floor of the hotel. A part of the room can be open to the sky or with a glass roof. Very
expensive and exclusive suite.

Junior Suites
- A large room with a partition separating the living room area from the bedroom.

DUPLEX:
Set of rooms which are not at the same level but are situated on two different floors. The parlor and the bed room are
connected with a staircase. Generally, the parlor is at a lower level and the bedroom above.

OTHER TYPES OF ROOMS

Hospitality Room:
A room used by a hotel guest to entertain his own guests. It is charged by the hour.
 
Deluxe Room:
This type of room generally has an excellent location in the hotel and an equally good view. It offers a high level of
comfort and bigger space.
 
Cottages:
An independent set of room located away from the main hotel building. Each generally has a balcony, living area,
bedroom with attached bath.
 
HOLLYWOOD TWIN ROOM:
A room with two separate single beds with a single shared headboard meant for two people.

LANAI:
Hawaiian term for a room with a balcony that overlooks with a good view of a waterfall, a garden or swimming pool

EFFICIENCY ROOM:
A room with kitchen facilities. Mainly found in motels, resorts, residential hotels & large suite rooms.

INTERCONNECTING ROOMS:
Two rooms adjacent to each other having an interconnecting door. allowing entry from one room by the other, without
having to go into the corridor.
The connecting door is kept locked if the rooms have to be sold to two different guests separately.

ADJACENT ROOMS:
Rooms close to each other, perhaps across the hall or the corridor.

CABANA:
A room used for changing or showering situated away from the main building, near the swimming pool or the beach. It
has shower and changing facilities. May have been furnished in bamboo for attractive appearance.

ADJOINING ROOMS:
Rooms with a common wall but no connecting door.

Standard Placement of Guest Room Supplies/Amenities in Hotels

The hotel provides a variety of guestroom supplies and amenities for the guests needs and convenience. The guest supply
includes all items that are conducive to the guest’s material comfort & convenience. The supplies or amenities are
subdivided into
1) Guest amenities,
2) Essentials,
3) Expendables and
4) Loan items.

The guest supplies are placed in various areas of the guest bedrooms and living area (for suite rooms)

1) Behind the Main Door:

 Detailed fire exit plan map is affixed behind the  A notice reminding them about the availability of
door of all guest rooms. safe deposit facilities with the Front Desk.
 DND – Do Not Disturb card which can be hung to  Key hotel policies are also placing in some hotels.
the door handle.  Room’s rates for different kinds of rooms offered,
 Make -up my Room' card. in the frame or plastic holder behind every door.
 'Pick up my Laundry ' card.  Hotels brochure with the details of facilities and
 Room Service Breakfast Card which can be services, in a plastic holder behind the very door.
hooked on to the doorknob.

2) Guest Supplies and Stationeries in the Writing Table:

 Guest stationary folder with monogrammed note papers.
 Postage or plain envelopes or Courier envelopes.
 Guest Comment Cards
 Folder with hotel rules and regulations
 A pen and a pencil with the hotel logo.
 iPad Doc or similar docking stations.
 Guest stationary folder with monogrammed note papers.
 Tent card with instruction on how to connect to the hotel
wife network
 Tent cards/publicity cards giving information about
specialty restaurant or SPA or Massage etc.
 Tent cards about any special shows in the hotel are also
placed on this desk.
 An ashtray and matchbox for depending upon the room
 Candle, a candle holder and a matchbox
are kept inside the writing desk drawer.
 Small emergency led light or torch in case
there is no candle.
 The hotel brochure kept inside the drawer.
 Multi-pin universal travel adaptor with
USB charging port (the item should have
hotels logo on it) inside the drawer. 
 Wastepaper basket next to the writing
table, on the floor.
 LED desk or table lamp with multiple
adjustment levels and light settings. 
 A personalised welcome letter signed by
the front desk manager or general
manager. 
 type (smoking rooms only).

3) Guest Supplies and Amenities placed on the Bedside Table:

 The telephone with quick dial buttons.
 Instruction for setting automated wakeup calls.
 The service dictionary or tent card are placed on the
bedside table.
 A notepad and a pencil are placed beside the phone.
 An ashtray and a matchbox according to the room type
and bedding type,
 A breakfast knob card is kept on the first shelf or in the
drawer of the bedside table. (During evening service, the
same is kept on the pillow)
 The local telephone directory kept on the lowermost
shelf on the bedside table.
 A Bible, a Gita or Quran may also be placed or similar
holy books depending upon countries the hotel is
located
 The channel music panel may be affixed to the
bedside table.
 The DND - Do Not Disturb button, clean my room
button, pick up laundry button, lighting controls,
curtain controls etc. may be affixed to the bedside
table panel.
 Alarm clock with in-built radio.
 Multi-pin plug point for laptop or mobile charging.
 USB charging port for mobile, tablet charging.
 TV, Set Top Box, Home Theater, DVD player
remote.
 Room Service menu card inside the drawer.
 The bedside lamp is placed on the bedside table.
 A flask on the tray with two glasses may be kept
beside the bed at the bedside table.
 The master light switch in order to switch off all
lights is also available in the bedside table panel.

4) Guest Supplies and Stationeries placed on the coffee table:

 An ashtray and a matchbox according to
 the room type, Egg: non-smoking rooms will not
 have ashtrays and matchbox.
 The house magazine, Hotel Chain magazine or some tourist magazines.
 A newspaper is also neatly arranged on the coffee table.
 The room service menu is placed on the coffee table at some hotels.
 Fruit basket with the paring knife.
 Chocolates on a quarter plate wrapped in plastic film.
 Cookies on a quarter plate wrapped in plastic film.

5) Guest Supplies placed in the Drawer and the Cupboard:

 A sewing mending kit is placed in the drawer.
 Laundry bag & Laundry price list.
 Iron and Foldable Ironing Board.
 Shoe Shine, Shoe Polish & Shoe Shining Brush.
 Digital Safe deposit locker.
 Tent Card with the details of operating safe deposit locker. 
 A few plastic utilities bag
 Free backpack or shopping bag with eco-friendly materials.
 Cloth hangers are hung on hooks.
 Hanging rod inside the cupboard.
 Extra Pillow.
 Bed Spread or Bed cover folded and kept in the drawer when not in use or evening service.
6) Guest Items and Supplies Placed below the Luggage Rack
 The space below the luggage rack is usually meant for the guests to keep their shoes.
 In Room Slippers with hotel logo depending upon the room occupancy
 Shoe mitt.
 Shoeshine kit

7) Guest Items places at the dressing table:

1. Guest cosmetic kit, Nail Filer, Moisturizers etc.
2. A small flower arrangement.
3. Drawers may contain all purpose kit, sewing kit etc.
4. Combs or hair brushes are also placed in the dressing table drawer.
5. An upholstered stool is placed under the dressing table and it can be pulled out as and when required.
6. A mirror is mounted on the wall with appropriate lighting facilities.

8) Guest Supplies and Stationeries on the Bed:

 A mattress, mattress protector.
 Bed sheets.
 Bedspreads.
 Night spread.
 Pillows with pillowcases.
 Blanket.
 Bed Cover and lining.
 A small gift box or a box of chocolates may be placed on the pillow as the part of the turn-down or evening service.
 For any special occasions like the wedding or honeymoon the bed would be arranged with flower, chocolate box,
wine or champagne bottle etc.
9) Guest Supplies and Stationeries in the Television Cabinet:
 LCD or LED Television set.
 Set top box for satellite channels.
 Firestick or Comcast or Apple TV.
 DVD or CD player.
 Home Theater System.
 Remote for all the infotainment systems.
 Tablet or iPad for in-room app or hotel app along with the docking or charging point.

10) Guest Supplies and Stationeries inside the Mini Bar / Mini Fridge:
  The Minibar may contain all or some of these items,  Mineral water bottles.
depending on the type of hotel & type of guestroom as  Pepsi, Coke, tonic waters.
well as the profile of the guest egg: VIP, VVIP etc.
 Diet variety of Pepsi, Coke etc.
 The daily consumption from mini bar is
 Fruit juice.
 usually charged as per the pricing card kept near to
 Ice trays.
 the mini bar.
 Lemon wedges.
 For some guests, the use of mini bar would
 Some snacks.
be complimentary.
 Energy Drinks like Redbull, Gatroid etc.
 Some guests or companies may request the hotel to
 Hard Beverages such as liquor.
remove the mini bar items or lock them. 
 Different Type of Beers. 
 Different Type of Chocolates egg: Mars, Toblerone,
Galaxy etc.

11) Guest Supplies and Stationeries kept on the Mini-Bar Cabinet

 The below supplies may be on a small side table near the guestroom entrance, by the bed or on top of the mini bar.
 Tea coffee maker. kettle
 Coffee maker.
 Tea bags, coffee powder.
 Sugar or sugar alternatives.
 Ready to mix coffee late or chai latte. 
 A tray of tea bags and sachets of coffee powder, milk powder and sugar. On the same tray a couple cups, saucers and
spoons.
 A kettle and/or coffee maker.
 An ice buckets.
 Complimentary drinking water.

12) Supplies and Stationeries in the sitting area:

 A sofa and two easy chairs.
 An occasional table.
 A lampshade.
 A table for in-room dining.
 Fruit basket.
 A couple of magazines. 

13) Supplies and Amenities in the bathroom: 

 Full Length Mirror.  Shower Curtains.
 Vanity Mirror.  Dustbin.
 Bath Tub.  Sanitary Napkin cover and bin.
 Shower Cubical.  Soap holders.
 Bath Mat.  Wall Mounted Telephone with quick dial extension.
 Water Closet.  Shaving Mirror.
 Tissue Roll.  Faucet.
 Wash Basin.  Gargle Glass.
 Hot and Cold Running Water 24X7.  In some hotels, there is also a bucket and mug placed inside
 Bath Robe. the bathroom.
 Hooks for hanging Cloths.  Hair Dryer or hair Blower.
  Retractable clothes drying line or liner.

14) Guest Supplies and Amenities near the Bathroom near the vanity unit:  

 Soaps.  Dental Kit

 Shampoo.  Comb.
 Moisturizers.  Ear Buds.
 Cologne.  Cotton Swabs.
 Aftershave Lotion.  Bath Oil
 Shower gel.  Super Glow Body Gel.
 Shower Cap.  Hair Cream.
 Conditioners.  A mirror mounted on the wall with appropriate lighting facility.
 Gargle Glasses.  A sanitary bin beside the WC or placed under the vanity counter.
 Tissue Box.  Shaving Mirror with appropriate lighting.
 Razor Blades or Shaving Kit.  Eau de cologne.
 Tissue Box.  Face Towel.
 Toilet Paper roll.  Hand Towel.
 Loofah Pad

15) Guest Supplies and Amenities on the Towel Rack

 The towel rack in a hotel consists of the following supplies:
 2 Set of Bath towels or Bath Sheets.
 Hand towels and face towels, these may also be near or on the vanity unit depending upon the hotels policy or
available space near the vanity area.
 Bath mat (mostly placed on the bathtub).

IMPORTANCE OF SAFETY AND SECURITY SYSTEM:

The guest, who comes to a particular hotel, comes with an understanding that he and his belongings both will be safe and
secure during his stay at the hotel. At the same time, it is also quite important that the hotel staff and assets are protected
and secure. Hence it is very important to have a proper security system in place to protect staff, guests and physical
resources and assets such as equipment, appliances buildings, and gardens of the hotel and also the belongings of the guest
Role of Front Office – Safety Awareness & Security
A front desk professional is required to assume a variety of roles during a workday chief among them being:
 A gatekeeper
 Communications expert
 Phone whiz
 Trouble shooter
 Receptionist
The front office employees like door attendants, parking attendants, bell boys, and receptionists should observe all the
people who are entering or leaving the hotel premises, and if they notice any suspicious activity or circumstances,
they should immediately report the same to the security personnel.
Security and Control of Room Keys
 The chief concerns of the hotel staff are to ensure the security of guest rooms, which is done by controlling the
access to guest rooms by maintaining a strict control over room keys.
 Hotels may have a hard key system or an electronic key system.
 In case the hotel uses the hard key system, the following security measures can be followed:
 Request guests to deposit the room keys at the reception while leaving the hotel premises
 Discourage guests to carry room keys with them while going out of the hotel premises
 In an event of loss of keys, the lock should be replaced immediately

Procedure in the Event of Fire

The guidelines for the front office staff in the event of fire are as follows:
 When fire is detected, inform the concerned people immediately.
 Do not panic.
 Warn other people in the vicinity and sound the fire alarm.
 Do not jeopardize your own safety or that of others.
 Follow the procedure laid down by your establishment.
 Call the fire brigade immediately.
 Dot not tries to extinguish fire if you are not trained for the same; fire may spread if not handled properly.
 If you are trained for firefighting, use the appropriate fire extinguisher to put out the fire.
 Close the doors and windows; turn off the supply of electricity and gas.

Terrorist Activities and Bomb Threat

If the bomb threat comes over the telephone, the person receiving such a call should follow the given procedure:
 Do not interrupt the caller.
 Write down the exact words of the caller.
 If possible, find out:
 The time by which the bomb is due to explode.
 The place where the device is placed.
 The description of the device.
 The motive of the attackers.
 The identity of the attackers.
  Any background noise, etc.

Terrorist Activities and Bomb Threat.

Write everything as soon as the call is disconnected. If available, a bomb threat form may be used. Try to note down the
following:
 Caller’s voice
 Mannerism
 Age and sex
 Accent
 Do not alter the exact conversation between you and the caller while narrating the incident to the authorities.
 Inform the competent authority immediately.
 Do not spread any rumor.
 Do not attempt to defuse the bomb if you are able to locate the same. Contact the local police authority or bomb
disposal squad for defusing the device.

Robbery and Theft

To discourage robbers, the guests should be asked to leave their valuables in the front office safety deposit locker or in the
in-room locker. In the event of an armed robbery, the hotel employees should follow the below-mentioned procedure:
 Comply with the robbers’ demand.
 Do not make any sudden movement
 Remain quiet, unless directed to talk by the robbers.
 Do not attempt to disarm the robbers, as this may jeopardize many lives.
 The cashier may switch on the secret alarm that might be installed in the cash drawer,
 Observe the robbers carefully, noting the physical characteristics like height, build, eye colour, hair colour,
mannerisms, complexion, clothing, scar marks, or anything that can be helpful in their identification.
 Note the direction of escape, and the type and registration number of the vehicle used by the robbers.
 Do not touch any object that might have been touched by the robbers

Guests in Drunken State

 A guest in a drunken state may disturb or trouble other guests and could be a cause of embarrassment for the hotel.
 To avoid problems, the hotel staff should politely remove the drunken guest from the hotel lobby at the earliest and
escort him to an isolated place, like the back office.
 If the guest acts in an unruly manner, the hotel security must be called.

SECURITY MEASURES FOR WOMEN TRAVELERS:

 Mirrored walls of the guestroom floor elevators so that you can see who is walking behind you
 Well-lit public areas such a s lobby bars
 Valet parking services to avoid the need of a woman to enter the parking lot
 Assigning rooms closer to the elevator
 If a woman traveler is not assigned a room on the special executive floor, hotels most often on request, upgrade
her accommodation to that floor without an increase in room rate. The floor is staffed almost 24 hours a day with
a concierge.

SECURITY MEASURES FOR AIRLINE CREW:

A shuttle service drops off the crew at the hotel at a scheduled time. The crew checks in and sometimes receives a cash
allowance distributed by the receptionist. Crew members then go to their rooms and often order room service. Some
airlines do not allow crews to use the hotel bar (not even for a glass of water) or to leave the premises.
Global hotel security standards
• Do not mention room numbers in the presence of other hotel guests and request hotel staff not to announce your room
number.
• Do not “check-in” or post layover hotel locations on any social media network.
• Insist that the crew sign-in sheet be kept in a secure place.
• Try to have rooms assigned close to other crewmembers, when possible.
• Lift landings and staircases (or access to staircase) are CCTV monitored
• Prior to closing the room door, check your room with a fellow crewmember and use your suitcase to prop the door
open.
• When you are alone on the layover, you might consider requesting hotel security or other staff to escort you to your
room and wait while you inspect the entire room.
• Hotel Staff are instructed to never leave a guest bedroom door open during cleaning
• Take note of the number of fire exits, where they are located and if re-entry is possible from floor to floor.
• Once inside the room and the door is closed, use all available door and window locks.
• While at the layover hotel, keep personal luggage in your possession or secured at all times.  Leave valuables at home
or place them in the hotel safe.
• Place your room key and your flashlight at your bedside and keep in mind that we stay in some areas subject to
earthquakes and tornadoes so review available hotel emergency procedures.
• Guest room lists are not left in places that the general public can access
• Replacement key cards for any guest is only issued when ID is provided
• The guest name along with the room number does not appear on the breakfast card

GUEST SAFETY ON FLOORS

SIGNS AND PLANS

Signs at lift landings-The sign contain a diagram showing the location of the stairways, and it must be pasted at
conspicuous places on every floor. It should have the caption, ‘in case of fire, use stairs unless instructed otherwise’. The
font size has to be at least 1.25 cm block letters in red against a white background. The lettering has to be properly spaced
to provide good legibility. The sign shall be at least 25x30 cm. where the diagram is also incorporated in it, and 6.25x25
cm. where the diagram is omitted.  

Floor numbering signs- A sign indicating the floor level has to pasted and maintained within each stair enclosure on
every floor. The numbering has to be distinct and conform to the stated specifications. The numerals have to be bold type
and at least 7.5 cm high. The numerals and background shall be in contrasting colours. These signs should be prominently
displayed on the stair-side of the door.

Staircase and elevator identification signs- Each stairway and each elevator have to be identified by an alphabetical
letter. A sign to this effect should be posted and maintained at each elevator landing and on the side of the stairway door
that leads to the exit. The lettering on the sign shall be at least 7.5 cm high, of bold type and in a contrasting colour from
the background.

 Staircase re-entry signs- A sign shall be posted and maintained on each floor within each stairway and on the occupancy
side of the stairway where required, indicating whether reentry is provided into the building and the floor where such re-
entry is provided, in accordance with the requirements. The lettering and numerals of the signs should be at least 1.25 cm
high of bold type. The lettering and background should be of contrasting colour and be displayed at approximately 1.5 m
from the floor level. The fire command station should be provided with the floor plan of the building and other pertinent
information related to the service equipment of the building.

Hotel Lifts
hotel lifts are safe. In fact, lifts are among the safest means of transport there is, even though they travel up to 10 meters
per second
Technology to the rescue
Some hotels are using modern security card readers, intercom systems, and emergency call buttons to elevate lift safety
and convenience when a malfunction occurs and the elevator becomes stuck between floors. Hotel lifts can also be
equipped with CCTV cameras and modern IP-technology, allowing a 2-way communication with guests in the lift car.

Update Guest Room and Floor Safety

Floor safety is important in a hotel since guests and staff will be moving often along different surfaces. Follow these rules
for floor and guest room safety - from equipment in the room to water temperature, all hazards need to be analyzed:
 Bathroom floors need to have slip-strips or alternate
slip-proof surfacing.
 Hand rails must be fitted on baths.
 Hot water outlets should be set to a maximum of 55
degrees.
 Guest should be able to modify output temperatures.
 Any hairdryers placed in bathrooms should be
hardwired away from locations where they cannot drop
into vanity basins or baths.
 Free-moving hairdryers are more dangerous.
 Hairdryers should have annual electrical inspection,
and be tagged following inspections.
 Any room fitted with cooking equipment should have
equipment checked routinely, and tagged.
 Internet modems should have surge protectors for
computer outlets.
 Steam irons should be regularly inspected and have
cut out switches.
 Childproof plugs should be available upon request.
 If the hotel provides high-chairs and cots they
should be inspected regularly and meet safety
standards.
 There should be a protocol in place for how items
are issued and returned.
 Balconies should be structurally sound with no
climb points.
 Balcony furniture should be in good condition.
 There should be warning signs to warn against
leaving young children unattended on balconies,
against maximum capacity, etc.
 Veranda railings should be routinely checked and
maintained.
 It’s up to the hotel if room windows are operable
by guests, or if drying of clothing and towels on the
veranda is discouraged.
 Guests can sometimes behave in unsafe ways, so
it's important that safety procedures are covered to
help protect guests from harm.

GUEST FLOOR REPORTABLES

1.     NB/ NL - No baggage or no luggage refers to a room in which the guest with no luggage is registered. The GRA
should note this down on the room assignment sheet when servicing the room. This is important, as such a guest may
‘skip’ easily without paying bill. Alternatively, the room may have such a status due to unauthorized occupation.
2.     SB – Scanty baggage refers to a room that has a guest with light luggage. Such a guest, if he/she is a ‘premeditator’
can easily skip without settling his/her account with the hotel. These guests who arrives with a small piece of luggage and
stay in a hotel with the prior intention of skipping without paying the bills.
3.     DND – GRA also need to inform supervisors about DND rooms that have displayed the same status for a long time
4.     Change in number of persons (‘PAX’) –GRA can easily gauge the number of people occupying the room by the
number of beds that has been slept in and the amount of bath linen used.
5.     Damaged or missing hotel property – when a GRA enters the guestroom to service it, he/she should cast a keen eye
around to check whether there is any damage to any guestroom fixtures or fittings or if any standard items are missing
6.     Pets – hotel do not allow pets to be kept in guestroom
7.     Illegal items – some guest may take undue advantage of the privacy of the hotel guest room and indulge in certain
illegal activities
8.     Sickness – GRA should inform the house keeper if they notice a guest is in ill health as they may require medical
aids

Floor Pantries
• Each housekeeping floor / sections will have a floor pantry to keep the par supply of linen, cleaning supplies,
guest stationeries and amenities.
• The floor pantry should always have the linen required for that floor in circulation.
• Normally the floor pantry should be ideally located near the service elevator.
• Should have locked shelves to store linen and supplies
• The Room boy / attendant have to clean the pantry while beginning the shift and while ending the shift.
• All the racks on the shelves have to set with linen.