Professional Documents
Culture Documents
NOVEMBER 2021
AKNOWLEDGEMENT
First of all I would like to extend my sincerely thanks to Almighty God who granted me
this prospect of being alive, good healthy and able to prepare and write this report from
beginning to an end. Secondly I would like to express my gratitude thanks to the Institute
of Accountancy Arusha management (IAA) for introducing and maintaining the field
practical training as a part and parcel of studies as the best way for students to practice
what they learn in lectures
My most sincere thanks should go to my academic supervisor Mr. SAMWEL K.
NYAMANGA who devoted his valuable time in providing advice, support, guidance the
productive commenting and suggesting the best way on how to make my report more
presentable and understandable, also my deepest appreciation to my onsite supervisor Mr.
LEONARD NYESHILE and Mr. YUSUPH BURA and all department especially
Accounts department for their patience and guidance which helped me in shaping and
accomplish my field attachment report.
I will be indebted if I don’t appreciate and thanks the whole Management of National
Social Security Fund (NSSF) under Chief Manager (CM) Mr. FRANK MADUGA for
hosting me to carry my practical field in the organization. A lot of people have
contributed for the completion of this work but to mention few, Mr. ALLY
MKULEMBA, Mr. ALLY BIKI, Mrs. THERESIA WAMBURA, Mrs. MWAHIDASHI
WENGE giving me the necessary supervision and assisting me to learn and acquire new
immeasurable knowledge. Special thanks to other department who worked hand to hand
throughout my field. I extend my thanks to my fellow practical trainees, colleagues, all
friends and the entire NSSF communities; I appreciate their valuable comments, guidance
and the advice during my field training.
Furthermore I would like to extend my gratitude thanks to my beloved family for their
material support and everything possible, especially my mother Lydia Urias , my brother
Elia Richard and my sister Happy Richard for their encouragement, advice and
togetherness during my field training, May almighty God bless them all.
i
ABSTRACT
I conducted my field practical training at National Social Security Fund (NSSF) Kahama
Branch for one month and two weeks from 22nd of November 2021 to 07th January 2022.
The organization has got a total number of departments which include customer service
department, accounting department, compliance department, recordings department and
benefit department.
I was arranged by the manager of NSSF at first to conduct my training at the accounting
department and later on to other departments.
During this practical training I performed different activities which I was assigned by the
host supervisor, some of them include preparation of payment voucher, preparation of
Bank Reconciliation statement, arrangement of records like receipts and dishonored
cheques, preparation of petty cash book, recording of data in the Microsoft excel,
receipting, customer care, preparation of cheque list, passing through files, preparation of
cheque.
This fieldwork report consists of three chapters. Chapter one consists of introduction
which covers the objectives of the field attachment, the organization structure, type of the
organization, major service conducted within the organization, activities, number of
employees and the organizations customers. Second chapter explains in brief the
experiences and the work done and lesson learnt in my training period, also explains the
activities performed within the park. It describes my participation in the department and
my daily activities. Also this chapter describes things enjoyed most, things enjoyed least,
and problems experienced in my field training, and how they were solved. Lastly, chapter
three is composed of two parts that is conclusion and recommendation. Conclusion
explains in general what I learnt, and weakness of field attachment program, also benefit
from field attachment program. In recommendation it elaborates what the organization
should do so as to attain its goals, also how the IAA can improve the field attachment
program as a part of teaching curriculum. Also references and appendices shows the
source documents which help to facilitate the accomplishment of this report.
ii
TABLE OF CONTENT
ACKNOWLEDGEMENT...................................................................................................................
ABSTRACT.......................................................................................................................................
LIST OF FIGURES............................................................................................................................
CHAPTER ONE:..............................................................................................................................
INTRODUCTION..............................................................................................................................
1.1. Objectives of the Field Attachment.............................................................................................
1.4 The major services provided by the NSSF include the followings;.............................................
1.6Number of Employees...................................................................................................................
1.7 Customers.....................................................................................................................................
CHAPTER TWO:.............................................................................................................................
CHAPTER THREE:......................................................................................................................
3.1 Conclusion..................................................................................................................................
3.2Recommendation……………………………………………………………………..15
3.3 REFERENCES...........................................................................................................................
3.4APPENDICES.............................................................................................................................
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LIST OF FIGURES
Figure 1.NSSF organizational structure……………………….………3
v
LIST OF TABLES
1. Number of employees in NSSF……………………………...pg.7
vi
CM - Chief Manager
DM - District Manager
RM - Regional Manager
MC - Manual Checking
vii
DO - Director of operations
PO - Principle of operation
PA - Principle of account
SA - senior accountant
RM - Regional managers
CHAPTER ONE
INTRODUCTION
1.1 Objectives of the field attachment
The main objective of field attachment is to produce practically oriented graduates that
meet the required job related competences of their future employers. It also serves as a
linkage between the institute and various partners who consume services and products of
the institute
Specific objectives
The National social security fund (NSSF) was established by the act of parliament No. 28
of 1997 to replace the defunct National Provident Fund (NPF). NSSF is a compulsory
scheme providing a wider range of benefits which are based on internationally accepted
standards.
NSSF covers categories of employers and employees including:- Government ministries
and departments employing non-pensionable employees, Parastertal organizations, self-
employed or any other employed person not covered by any other scheme, any other
category as declared by the Minister of Labor and private sectors such as companies,
Non- government organization, Embassies employing Tanzanians, International
organizations and Organized groups in the informal sector. The NSSF operates different
schemes from its organization including:-
b) Investment scheme, NSSF is a fully funded scheme running under defined benefit
principles. All funds collected are wholly invested for the purpose of financing
benefit payments.
Maternity Benefit
Funeral Grant
ii. Long term benefits/pensions
Invalidity Pension
Survivor’s Pension
Retirement Pension
The National Social Security Fund envisions becoming a leading provider of social
security services in Africa by 2020.
The Fund is committed to meet members evolving Social Security needs using
competent, innovative as well as motivated staff and state of the art technology.
1.2 Organizational structure
1.3 TYPE OF BUSINESS / ORGANIZATION
The NSSF works as an insurance company to the public, thus the major activity it does is
to allow savings from the public, in which savings the company is going to finance the
public on times of social hardship, like old age period, sickness period, unemployed
period, funeral etc. these saving are just like premium in the insurance company, savings
can be compulsory or involuntary. So NSSF collects funds from the public and secure it
and compensate the public in times of social hardship.
Invalidity pension is paid to an insured person who has lost at least 2/3 of his/her earning
capacity due to physical or mental inability as certified by a Medical Board provided that
he/she is under pensionable age and he/she has made 180 monthly contributions or at
least 36 contributions out of which 12 have been made to the fund immediately before the
members by means of monthly payments in lieu of the lost income so long as he/she has
made 180 monthly contributions and has attained pensionable age (60 years) although
Survivors’ pension is paid to a spouse and/or children of the deceased insured person
under 18 or 21 years if in full time education. If the deceased insured person had no
surviving spouse and children, the pension shall be paid to parents and if all are not
around a family member will be paid in accordance with the succession law in Tanzania
provided that he/she had attained pensionable age and had filed a claim for which he/she
had qualified for old age pension and was entitled to invalidity pension if he/she was
Maternity benefits are payable after every three years (except where the pregnancy ended
in a still birth or if the child died within the first 12 months) to insured female members
of the N.S.S.F. who are expecting confinement provided that she expects to deliver a
child, has made 36 monthly contributions of which 12 must have been paid immediately
before the expected week of confinement (EWC), the claim for maternity benefit was
made between the 20th week and the 36th week of pregnancy or within 90 days after
confinement.
v. Funeral Grant
Funeral grant is paid as reimbursement to a family member who incurred burial expenses
(costs) for a deceased NSSF insured person provided that the deceased was an active
insured person at the time of death, had made at least one monthly contribution to the
fund, verifiable funeral expenses were incurred for the burial of the insured person and
the claim for the funeral grant is made within 60 days from the date of death of the
insured person.
This benefit is paid to an insured person who sustains injury or contracts occupational
diseases as a result of his/her employment provided the member was duly registered by
the N.S.S.F. as an insured person even if no contribution was remitted and the was
The SHIB was started for the purposes of meeting the legal requirements of N.S.S.F.,
providing medical support to insured clients of N.S.S.F. and their dependants and
providing relief to employers with regard to employees’ medical expenses. The SHIB
covers the insured person, his/her spouse and up to four children (children include
biological and legally adopted ones) below 18 years of age or 21 years of age if in full
time education.
To qualify for this benefit, the insured member must have made at least three monthly
contributions to the N.S.S.F. He/she is eligible to have access to social health insurance
benefits 3 months after stoppage of employment and pensioners are liable to have 6%
deductions of pensions if they are willing to join the SHIB after retirement.
Figure 01
NO SENIORITY/ OFFICES NO OF
EMPLOYEE
1 CHIEF MANAGER (CM) 1
2 PERSONAL SECRETARY (PS) 1
3 SENIOR ADMN OFFICER (SAO) 1
4 SECURITY OFFICER (SO) 2
5 REGISTRATION OFFICER (RO) 1
6 PRINCPAL OPERATION OFFICER-BENEFIT 1
7 PRINCPAL OPERATION OFFICER-COMPLIANCE 1
8 SOCIAL HEALTH INSURANCE BENEFIT (SHIB) 1
9 DATA ENTRY OFFICER (DEO) 2
10 COMPLIANCE POOL /INSPECTORS 9
11 RIGISTRATION OFFICE (RO) 2
12 BENEFIT OFFICE 7
13 ACCOUNTS 5
14 RECORD CENTRE 2
15 DRIVERS 2
TOTAL 38
1.7 CUSTOMER
CUSTOMERS /STAKEHOLDERS
NSSF is among of biggest organization in Tanzania which deals with customers of all
types. Such as; national health’s insurance and other non-organization which are inter
contract with them. It deals with customers like patient, students, collages and clinical
officer on the services and product their offered.
1. Internal customer- These are customers who are found within the organization
example; the employees who work at the organization, they have to contribute 10% and
employer required to contribute 10%to his or her employee’s.
2. External customer- These are customers who are found outside of the organization,
they have to contribute 10% and employer required to contribute 10%to his or her
employees. Just like internal employees.
3. Voluntary customer- These are customers who have volunteered themselves they join
the organization especial the owners of domestic businesses. They have to contribute not
less than 20,000 TSH according to the minimum contribution different from internal
customers and external customers.
CHAPTER TWO
DUTIES AND RESPONSIBILITIES
2.1 Orientation
This was done on the first day I reported at my field practice station. I had a chance to be
introduced to the staff in the Registry Department and other departments of NSSF. I was
also given an explanation of the code of conduct regarding the working environment,
access to information, who to report to, opportunities and restrictions regarding my
activities during the field training.
The introduction covered a wide range of organizational matters such as the National
Social Security Fund Accounts policy, establishment, mission, vision, mandate, financial
year, sources of revenue, management structure and the organizational culture. Working
locations were described in detail and some brochures and manuals containing National
Social Security Fund accounting and working policies for further understanding of the
rules and guidelines during my practical training were given. The accounting policy
contained the rules pertaining to accounting matters. The following are some of the duties
and responsibilities I performed:
Also I was deal with the cheque that is returned unpaid by the bank on which it was
drawn. The cheque should have been drawn by drawer on an account maintained by him.
The cheque should have been returned or dishonored because of insufficient fund in the
drawer
9
account. The cheque is issued towards discharge of a debt or legal liability. Reasons for
the dishonored of cheque if the cheque is overwritten, if the signature is absent or the
signature in the cheque does not match with the specimen signature kept by the bank, if
the name of payee is absent or not clearly written, if the amount written in words and
figures not match with each other, if the account number is not mentioned clearly or is
altogether absent, if the drawer orders the bank to stop payment on the cheque, if the
drawer has closed the account before presenting the cheque, if the date is not mentioned
or written incorrectly or the date mentioned is of three months before. There is special
book which are used to record those cheque which are dishonored, in dishonored cheque
book we write all details cheque contain and the reason why is returned after that we send
to the compliance department
In my training l learned about Petty Cash fund, how was the fund handled, the maximum
amount paid to staff, limitation of Petty cash fund and procedure of reimbursements. A
petty cash fund can help you easy disburse money to employees for small expenses
What is Petty Cash? A petty cash voucher is usually a small form that is used to
document a disbursement (payment) from a petty cash fund. Petty cash voucher are also
referred to as petty cash receipts and can be purchased from office supply stores. The
petty cash voucher should provide space for the date, amount disbursed, name of person
receiving the money, reason for the disbursement, general ledger account to be charged
and the initial of person disbursing the money from the petty cash fund.
Payment voucher is a document which can be used as a proof that a monetary transaction
has occurred between two parts. In business, a payment voucher can be used for a variety
of purposes, sometimes taken the place of cash in transaction, acting as a receipt, or
indicating that an invoice has been approved for payment I learned preparation of claims
starts at the user department. The required items or service should be subjected to budget
10
allocation of the organization. Expenditure budget divided into two parts. Recurrent
Expenditure budget and Development Expenditure budget, recurrent expenditure budget
accommodating normal expenses incurred example Night out allowances, purchase of
bulk fuel, purchase of stationeries etc while development budget include items of high
value example purchases of fixed assets example vehicles, house, computer
After writing payment voucher and is approved and authorized that the payment should
be made and funds are enough then cheque is written and is recorded in the cash book
before is sent to the bank for transaction to take place from respective account. This
process is done to all accounts which is operating in a year, this is to avoid confusion in
case of misinterpretation or misplacement of data could be easily solved as far as data are
recorded.
I was learned to prepare a trial balance for a company serves to detect any mathematical
errors that have occurred in the double entry accounting system. If the total debits equal
the total credits the trial balance is considered to be balanced and there should be no
mathematical errors in the ledger. Those errors are miss costing in subsidiary books,
posting on the wrong side of account, posting the wrong amount, mistake in balance the
account, failure of posting an entry from a subsidiary book.
I learned to recording cheques to deposit slip manually and finding the total to computer
Microsoft excel. Deposit slip is a small written form that is sometimes used to deposit
funds into a bank account it contain date, name of depositor, signature of depositor,
account number, amount to be deposited, number of cheque, and contact of depositor
The process of initiating new members’ files started with posting the invoice number of
each member into the computer. If the number was correct the members’ name and all
11
his/her particulars (as posted by the Benefits Department) popped up on the computer
screen. This information would be saved and later submitted to the supervisor for
approval of payment.
I was assigned to determine the outstanding number of creditors by cross checking the
amounts in the invoices and the cheque amounts and also I had to reconcile the general
ledger account against the personal ledger account. This was a good activity because I
gained experience to be able to make the pre- auditing of the invoices and cheques so as
to determine the outstanding amount of creditors and also reconcile general ledger against
personal ledger account
At the beginning of the Practical Training, I was doing some of the duties without close
supervision due to having large number of field students thus having trouble on proper
conducting of the assigned duties and sometimes the delay in completion of the work
which made me not to enjoy the tasks as I expected.
Network
A lot of activities in account department is done though network. Most of time network
became very low or sometimes disappear this cause the work not complete on time due to
this it cause to stay idle without any work. Therefore this cause the work to be increased
known days.
Misplacement of document
During updating payment voucher and cash receipt the most challenge that I was faced is
misplacement of documents, this made me difficult to update because updating depend
on arrangement of documents. Documents must be arranged according their particular
items file such as bank payment voucher, petty cash voucher, and general ledger or imp
rest request cheques
2.6 Solution to the problems faced
First, the documents should be submitted on time and placed in the proper files so that
there can be smooth flow of work.
Secondly, new Practical Training students should be closely supervised on tasks assigned
to them so they can not only understand better but also accomplish the duties effectively
and on time.
13
Third, the organization should increase the number of office for workers and trainers so
that every person can complete his or her work on time and without interfering one
another. And it can reduce population in main store.
Lastly, the organization should find another alternative way when there is absent of
network. This can make the work to be completed on time.
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CHAPTER THREE
Conclusion and recommendation
3.1 Conclusion
In my Practical Training, I was exposed to even though few but varieties of accountancy
responsibilities which sharpen my skills, work abilities, knowledge, experience,
motivation and altitude towards my professional.
I learnt a lot on professional activities which could hardly be taught in the lectures. It also
enhance learning and understanding of the working environment and the real life, new
challenges that are important in my future, since most of the things taught theoretically
are practiced during the field. Likewise, it enables to experience different working
environment before I actually employed when i complete my studies, even though not all
that I learned at Practical Trainings are being taught in class and the major weakness
being short period for the attachment.
Practical training shows that theory and practice are complements and when theoretical
knowledge is put into practice it reveals their strengths and weakness.
In general, the practical training really adds value to the quality of the education that the
students receive at the university
3.2 recommendation
3.2.1 TO THE ORGANIZATION
The division of work should base on the educational level of the students in Practical
Training.
As discussed above the world is not static and the gap between theory and practice may
widen if steps are not taken to make them into conformity. Some theoretical concepts are
outdated and quite different from what is really practiced. I recommend that the
knowledge provided in classrooms should exactly match what is required in the labor
market in an attempt to produce competent university products this can be achieved
through giving students various seminars concerning what the organization wishes to
have as an employee Basing on manner, attitudes, dress codes and actual activities that
are actually performed. Lastly, the students conducting field should be allowed to
practice the computerized system so as for them to learn more and for better
understanding rather than only explaining how it works orally. 16
REFERENCES
• Gaya S. (2002); Factors influencing the evasion of contributions and its effect in social
security schemes in Tanzania
• Kidula P.H. (2003): Research Methodology in Social Science, Sultan Chand and Sons.
• Mtunda (2003), Challenges that pension schemes facing in Tanzania Research Report
No. 06.3 – REPOA, Mkuki na Nyota Publishers, Dar es Salaam.
• Masika. E (2003), Benefit paper presented during the seminar held at NSSF Kahama.
APPENDICES
APPENDIX I
Figure 01:
APPENDIX II