AN INTERNSHIP REPORT ON

MAHALAXMI BIKAS BANK LIMITED

THAPATHALI, KATHMANDU, NEPAL

Submitted to:

Pokhara University

Ace Institute of Management

Kathmandu, Nepal

Submitted by:

Nikita Nakarmi

Registration No: 2022-2-22-0482

Exam Roll No: 20221136

December 20, 2022

 DECLARATION

I hereby declare that the internship report entitled “AN INTERNSHIP REPORT ON

MAHALAXMI BIKAS BANK LIMITED” which is submitted by me in partial fulfilment of the

award MBA degree of Pokhara University comprises only my original work and due

acknowledgement have been made to materials used in the report.

Signature:

Nikita Nakarmi

MBA

December 21, 2022

i
ii
iii
 ACKNOWLEDGEMENT

An internship report entitled “AN INTERNSHIP REPORT ON MAHALAXMI

BIKAS BANK LIMITED” has been prepared as per the partial fulfilment of the

requirements for the degree of Master of Business Administration (MBA). This report

has been prepared on the basis of the activities performed and learnt during my

internship period.

I am grateful to Mahalaxmi Bikas Bank Limited (MBBL) for providing me the

opportunity to do my internship in their organisation. Being a part of the organisation

which has not only welcomed me but also recognised me as a member of their

organisation has been a wonderful experience.

My sincere thanks to Mrs. Nirmal Duggal (Faculty) for referring me to the organisation.

I would like to thank Mr. Bishal Raj Karki (Human Resources Head) for his invaluable

and continuous supervision, guidance and for assisting me with the work and

responsibilities during the internship. Along with him, I would like to thank the whole

Human Resource team of Ms. Suchitra Singh (Senior Officer), Ms. Pratiksha Koirala

(Management Trainee), Mr. Santosh Subedi (Junior Assistant), Mr. Shambhab Aryal

(Assistant), Mr. Rudra Bahadur Thapa (Junior Officer), Mr. Bhesh Raj Devkota (Senior

Assistant) and Mr. Bishal Dahal (Junior Officer). Despite their hectic schedules and

professional demands, I would not have been able to learn and expose myself in the new

environment without their direction, encouragement, and essential counsel. Additionally,

I would like to thank the entire MBBL team for their collaboration, politeness, and

support throughout the internship. They gave me assignments to accomplish and pushed

iv
me to grow and improve at every turn.

Likewise, I would like to appreciate Ace Institute of Management, Mr. Avishek K. Karki

(Director) and Mr. Sandesh Karmacharya (Manager) for giving me the opportunity to

hone my knowledge and experience, for supervising me throughout the internship, and

for offering the required direction while I prepared this internship report.

Finally, I would like to extend my profound gratitude to all of my colleagues and to

everyone else who has helped me with this internship report by offering me

recommendations or by contributing directly or indirectly.

With Regards,

Nikita Nakarmi

Ace Institute of Management

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 EXECUTIVE SUMMARY

An internship report entitled "AN INTERNSHIP REPORT ON MAHALAXMI BIKAS BANK

LIMITED" has been prepared for the partial fulfilment of the MBA program of Ace Institute of

Management under Pokhara University. This report provides detailed activities of my internship

and the work/duties I performed during the tenure of my nine weeks of internship from 20 th

October, 2022 to 19th December, 2022. The primary objective of this internship was to obtain

professional experience by increasing practical exposure to the corporate culture and

implementing the knowledge that has been learnt.

This intern report prepared under the guideline of Ace Institute of Management, Pokhara

University, and Mahalaxmi Bikas Bank Limited (the organisation where the intern was done)

gives the glimpse of HR Policies, rules and regulations, Bylaws of the organisation and the

process involved in the banking sector of Nepal. This report includes how the theoretical

knowledge studied in various courses at Ace Institute of Management is applied in the

internship.

To get the insights regarding the activities and responsibilities of the Human Resource

Department, I joined Mahalaxmi Bikas Bank Limited as an HR intern for the period of nine

weeks. During my internship period, I was assigned various tasks and responsibilities which I

completed successfully on a given time frame. I was assigned tasks such as updating employees

and prospects applicant’s database in excel, screening of CV, Recruitment and selection,

Employees’ Performance Appraisals etc.

Through this internship, I was able to learn more about managerial tasks, work ethics, time

vi
management, and professional communication in-depth. Throughout the internship, I've

discovered that having leadership qualities and the ability to work well with others is essential

for a successful team effort. I also realised that having a positive outlook is always necessary for

greater performance. I also had the chance to observe how people work in teams and exert effort

to achieve better results. I observed that I felt considerably more at ease approaching strangers to

learn about their work and request career guidance. Through the execution of many duties and

activities on administrative and human resource activities for the organisation, this internship has

expanded my knowledge base. Throughout the internship, I engaged in a variety of tasks, from

helping my supervisor and superiors with the organisation's daily operations to taking on some of

their allocated projects.

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 Table of Contents
DECLARATION ............................................................................................................................. i
ACKNOWLEDGEMENT ............................................................................................................. iv
EXECUTIVE SUMMARY ........................................................................................................... vi
ABBREVIATIONS AND ACRONYMS ....................................................................................... x
CHAPTER I: INTRODUCTION .............................................................................................. 11
1.1 Background of the Report ................................................................................................... 11
1.2 Objective of the Internship .................................................................................................. 12
1.3 Details of Internship at Mahalaxmi Bikas Bank Limited .................................................... 13
1.4 Organisational Profile ......................................................................................................... 13
1.5 Organization's Missions and Objectives ............................................................................. 14
1.6 Products and Services.......................................................................................................... 15
1.8 Organization Design and Structure ..................................................................................... 25
1.9 Financial Structure .............................................................................................................. 26
CHAPTER II: JOB PROFILE AND ACTIVITIES PERFORMED ......................................... 36
2.1 Activities Undertaken In Mahalaxmi Bikas Bank Limited ............................................ 36
2.1.3 Filing and Documentation of Other Administrative Activities............................................ 37
2.2 Key Observation and Analyses ............................................................................................... 38
CHAPTER III: LESSONS LEARNT AND FEEDBACK ........................................................ 40
3.1 Key Skill and Attitudes Learnt ............................................................................................ 40
3.2 Feedback to the Organization.............................................................................................. 41
3.3 Feedback to the College/ University and Future Interns ..................................................... 42
REFERENCES .......................................................................................................................... 44
APPENDICES ........................................................................................................................... 45

viii
 LIST OF TABLES
Table 1: Condensed Statement of Financial Position ................................................................... 29
Table 2: Condensed Statement of Profit or Loss .......................................................................... 32
Table 3: Condensed Statement of Comprehensive Income .......................................................... 35

LIST OF FIGURES

Figure 1: Fixed Deposit Account .................................................................................................. 18

Figure 2: Deprived Sector Loans .................................................................................................. 22
Figure 3: Organisational Structure of Mahalaxmi Bikas Bank Limited ....................................... 25

ix
 ABBREVIATIONS AND ACRONYMS

ABBS Any Branch Banking System

ATM Automated Teller Machine

BFI Bank and Financial Institutions

CV Curriculum Vitae

CSR Corporate Social Responsibility

DEMAT Account Dematerialized Account

FD Fixed Deposit

HRIS Human Resource Information System

HRM Human Resource Management

ICAN Institute of Chartered Accountants of Nepal

IPS Inter-bank Payment System

MBA Master of Business Administration

MBBL Mahalaxmi Bikas Bank Limited

NRB Nepal Rastra Bank

QR Quick Response code

SAFA South Asian Federation of Accountants

x
 CHAPTER I: INTRODUCTION
1.1 Background of the Report

An internship is a program that a company offers to prospective employees or students to

close the knowledge gap between theoretical and practical knowledge. It offers real-world

work experience in an environment where learning is integrated in the culture of the

organisation. Internships are frequently brief undertakings with the objectives of getting real-

world experience and applying classroom knowledge. For those who are interested in gaining

real-world job experience in a particular profession, an internship is a work-related learning

opportunity. The benefit of an internship for a student is that it enables them to make a direct

and useful connection between their academic learning and the workplace.

Pokhara University has created an internship as the foundation of its two-year MBA program.

An intern could test out all of the abilities they had learned from the offered curriculum

thanks to the internship program. The professional objectives of an intern is to increase their

degree of knowledge about banking institutions and the corporate sector and to build their

own decision-making abilities in a fast-paced work environment.

From October 20 to December 19, 2022, I was enrolled in an internship program at

Mahalaxmi Bikas Bank Limited (MBBL) in Thapathali, Kathmandu. The internship lasted

for a total of nine weeks. I chose to work in the HR department as my area of emphasis for

my MBA, which gave me the chance to learn about various HR organisational techniques and

the overall work environment. I've always wanted to work for a corporation, especially to see

how the HR division runs a business. Additionally, to advance in my future work in HR while

continuing to earn my master's degree in human resources, this internship program became

very fruitful.

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1.2 Objective of the Internship

The main goal of an internship is to get exposure to the workplace environment inside a firm.

It enables students to close the knowledge gap that exists between theory and real-world

experience. The goals of an internship are typically divided into two categories:

1.2.1 General Objectives

● For the partial fulfilment of the requirement for the degree of MBA

● To understand the Human Resource Management practices in practical perspectives.

1.2.2 Specific Objectives

● To understand the working culture of the real life jobs

● To develop appropriate managerial attitudes and behaviour

● To know how the information flows within the organisation

● To study how the workers are motivated for their works

● To obtain insight into career opportunities through interaction, observation and work

experience in the organisation

● To know the relationship between the top level, middle level and lower-level

management for the operation process

● To develop the necessary communication, research, interpersonal, leadership and

decision-making skills

● To expose myself to a particular job and a profession or understand the corporate

culture.

● To identify the key issues and challenges faced by the HR representatives in day-to-

day operations

● To explore the HR functions and practices of \Mahalaxmi Bikas Bank Limited

● To understand the workflow process, develop professionalism and ethical behaviour

at work

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1.3 Details of Internship at Mahalaxmi Bikas Bank Limited

● Address: Thapathali, Kathmandu, Nepal

● Position: Intern

● Department: Human Resource

● Working Duration: 9 weeks

● Work Hour: 9:30 AM – 5:00 PM

● Name & Designation of Internship supervisor: Mr. Bishal Raj Karki, Human

Resources Head of Mahalaxmi Bikas Bank Limited

● Name & Designation of Internship supervisor at Ace Institute of Management: Mr.

Sandesh Karmacharya, Manager of MBA Program

1.4 Organisational Profile

Mahalaxmi Bikas Bank was established by renowned professionals with an accomplished

leadership on B.S.2052 with the main theme of “Strong Bank Successful Cooperation” . The

bank is licensed by Central Bank of Nepal as a “B” class National Level Bank and it is the

first development bank to raise the capital fund by 3.07 billion. The bank has been offering

banking services over 500 thousand customers through wide range of 103 branches and 34

ATM. The head office of the bank is in Durbarmarg, Kathmandu.

The bank is moving ahead with the motto of “Service with Smile” to each and every group of

customers and their satisfaction is the bank's success. It has been focusing on prolongation of

Digital Banking to modernise banking services. The bank is always committed to move

forward by implementing prolonged long term business practices, improvement, innovation ,

accountable to its regulatory bodies and Corporate Governance.

The bank always moves forward on implementing prolonged business practices through

consistent growth to all its stakeholders for sustainability and profitability with the long term

mission of Innovation, Improvement, Corporate Governance, and Culture.

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Bank has been awarded the Best Presented Award (BPA)-2018 from ICAN for presenting the

best financial report among development banks. Similarly the bank had also been awarded

with SAFA-2018 in Bangladesh for being successful presenting best financial report.

1.5 Organization's Missions and Objectives

 Vision

To become “The Most Trusted Bank” to the customers, to the employees, to the

stockholders and to the regulators through the process of continuous innovation and

improvement, strong corporate governance and professional work culture.

 Mission

The Mission of Mahalaxmi Bikas Bank is to offer safety of deposits & render best

services to the customers, build the best place to work with, provide best & perpetual

returns to the stockholders with the strict compliance to the regulations.

The Mission will be accomplished by creating four pillars:

“Innovation, Improvement, Corporate Governance & Culture”

 Objectives

The Objectives of Mahalaxmi Bikas Bank Limited are as follows:

 Provide excellence in customer service by proactive approach.

 Sell financial products that are competitively priced.

 Continue business in an ethical, transparent and responsible manner, becoming the

role model of corporate governance.

 Deliver strong financial and operational efficiency by implementing cutting edge

technology.

 Continuously improve the asset quality to obtain sustainable returns.

 Apply a cost effective approach to reduce operational expenses.

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 ● Adopt a professional approach in effectively managing financial as well as non-

financial risks.

● Build a centre for career growth to performing employees.

● Maximise profitability by working under the guideline of regulators and internal

policies/ guidelines.

1.6 Products and Services

The products and services provided by Mahalaxmi Bikas Bank Limited to its customers are:

 Accounts and Deposit

The account and deposits of personal banking for its customers and employees includes

different types of packages. They are:

a) MahaLaxmi Karmachari Saving Account

Mahalaxmi Karmachari Bachat is a salary deposit product, it is a payroll account

targeted to salaried employees of organisation/institution, which offers unique

features and benefits relevant to your needs. This savings deposit product provides

higher return on savings and equally provides maximum facilities.

Features:

 Minimum Balance: Rs. 100

 Interest Rate: 7.85%

 ATM Card: Free for 1st Year

 Mobile Banking: 50% discount in registration charge.

 Free cash withdrawal on any ATM terminal within Nepal.

b) MahaLaxmi Sunaulo Bachat Account

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 Mahalaxmi Sunaulo Bachat is designed to provide a one stop solution for your

convenience.

Features:
 Minimum Balance: Rs. 2000

 Interest Rate: 7.85%

 ATM Card: 50% off in the initial issuance charge

 Dollar Card: 50% off in the initial issuance charge

 Mobile Banking: 50% off in the initial cost

 Free Internet Banking

 Free ABBS

 Free cash withdrawal on any ATM terminal within Nepal

c) MahaLaxmi Anmol Bachat Account

Mahalaxmi Anamol Saving has been introduced to prepare you for rainy days by

saving your hard earned money and transforming the way you manage your money.

Features:

 Minimum Balance: Rs. 1500

 Interest Rate: 7.85%

 Debit Card

 Locker Facility

 Free ABBS

 Mobile Banking Service

 Free E-banking, Cheque Book and remittance services

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d) Mahalaxmi Grihalaxmi Bachat

Mahalaxmi Grihalaxmi Bachat has been introduced for all age groups of all segments

which includes salaried, business women, self-employed, professional female

individuals which offers Privilege Service and Special discount on loan administrative

fees & interest rates.

Features:

 Minimum Balance: Rs. 100

 Interest Rate: 7.85%

 Locker facility

 ABBS

 Discounted rates on Loan facility

e) Mahalaxmi Baivab Bachat

Mahalaxmi Baivab Bachat Khata is designed to provide a one stop solution for your

convenience.

Features:

● Minimum Balance: Rs. 5000

● Interest Rate: 7.85%

● Free Mobile Banking Facility for First Year

● Free DEMAT/Meroshare Facility for the First Year.

● 50% discount on Safe Deposit Lockers (Subject to Availability of Lockers)

● Connect IPS Facility

f) Mahalaxmi Bachat Briddhi Khata

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 Mahalaxmi Bachat Briddhi Khata is designed to provide a one stop solution for your

convenience.

Features:

 Minimum Balance: Rs. 51

 Interest Rate: 8.85%

 Free Mobile Banking Facility for First Year

 Free DEMAT/Meroshare Facility for the First Year.

 50% discount on Safe Deposit Lockers (Subject to Availability of Lockers)

 Connect IPS Facility

g) Fixed Deposit

Fixed Deposit Account (Individual): Monthly Quarterly

3 months and above 12.85% 12.85%

Remittance Fixed Deposit(3 months and above) 13.85% 13.85%

Mahalaxmi Kramik Bachat Khata 12.85%

Fixed Deposit Account (Institutional): Interest Rate (Monthly/Quarterly)

3 Months and above 10.85%

Figure 1: Fixed Deposit Account

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*The maturity period of FD should not exceed more than 10 years.

#Additional 0.5%can be provided in case of institution fixed deposits through bidding.

 Loans

The various loan packages provided by Mahalaxmi Bikas Bank Limited for its customers and

employees are:

a) Education Loan

Mahalaxmi Education Loan is the loan product that finances eligible expenses of

students who are pursuing or willing to pursue higher education inside the country

and abroad.

b) Agriculture Loan

Agriculture loan is targeted to lower and middle income bracket farmers and

agricultural entrepreneurs and Firms and companies commercially involved in

agriculture sectors to fulfill their agriculture requirement.

c) Mahalaxmi Gold Loan

A Gold Loan is a loan product paper deliberated to cash against the gold. The bank

provides loans by pledging gold ornaments, coins, biscuits, bars etc. at a

predetermined rate of interest. The said loan is sanctioned after obtaining required

documents with the reasonable evaluation of the gold pledged. Facility is available for

meeting the financial obligation of the borrower.

Loan Features:

 Minimum NPR 50,000

 Overdraft/ Term Loan

 Maximum financing up to 75% of the market value

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d) Mahalaxmi Home Equity Loan

Mahalaxmi Home Equity Loan facility is available for Personal purpose such as

marriage, education, treatment, settlement of borrowing, etc.The loan is eligible for

salaried individuals, self-employed individuals, working professionals Individuals

with any other established source of Income.

 Facility Type: Term

 Eligibility: Between 25 to 70 years however, all repayment shall be completed

within the borrower's age of 70 years.

 Loan Amount: Minimum 500,000.00 to maximum 5,00,00,000.00

 Loan Tenure: Minimum 2 years to maximum 15 years

 Interest Rate: Base rate + up to 8%

 Bank Finance:

 For the collateral outside the Kathmandu Valley: 50% of Fair Market Value of

collateral

 For the collateral inside the Kathmandu Valley: 40% of Fair Market Value of

collateral

e) Mahalaxmi Share Karja

Mahalaxmi Share Karja is a loan product paper deliberated to cash against the share

(DEMAT Share) listed in the Nepal Stock Exchange. The bank provides loan facility

by pledging the listed share/s at a predetermined rate of interest. The bank sensates

the credit facility after obtaining required documents with the reasonable valuation of

the share/s to be pledged. This facility will be in revolving nature.

Acceptable Shares:

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  BFIs maintain Capital Adequacy Ratio as per NRB Directive.

 Companies having positive net worth.

 Listed in Nepal Stock Exchange.

 Companies having audit reports for the fiscal year and year to year.

 Features:

 Loan Tenure: Maximum 1 year (renewable)

 Service Charge: 1% upfront

 50 % of the lower of 180 days closing or closing price of the shares to be kept

as security.

f) Deprived Sector Loan

To fulfil the part of Corporate Social Responsibility (CSR), Mahalaxmi Bikas Bank

offers deprived sector loans to various organisations that fall under the deprived sector

financing as prescribed by the Regulatory Authority.

Particulars Features

Eligible Customers "D" Class Institutions Licence by NRB as well as Cooperatives of

rural areas working for poor and marginalised people and
communities.

Purpose To provide funds for lending to the poor & marginalised people
with or without collateral.

Tenure Maximum 10 years for term loan & 1 year for revolving & short
term loan.

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Repayment For Term Loan- EMI

For Revolving & Short Term Loan- Monthly/ Quarterly Interest

payable & Principal payable within expiry.

Renewal- Subject to satisfactory performance

Interest Rate As determined by the bank from time to time.

Administrative Fee Negotiable

Figure 2: Deprived Sector Loans

 Cards

Mahalaxmi USD Ecommerce Card

Mahalaxmi USD Ecommerce Card gives you a hassle free checkout experience while

making payments online. The maximum transaction value for eCommerce transactions is

capped at $500/- (or equivalent other foreign currency) for a period of 1 year from the

date of activation.

Requirement: Card Holder’s PAN, Self-Declaration on the non-subscription of the same

type of card/service from other BFIs and updated KYC details.

*Conditions Applied

 Mahalaxmi Digital Banking

Mahalaxmi Bikas Bank provides various services in digital banking. They are:

a) Mahalaxmi QR Merchant Payment

QRC payment is a contact less payment method where payments are performed by

scanning a QR code from a mobile app. It is an alternative channel to do electronic

funds transfer at point of sale using a payment terminal which avoids a lot of the

infrastructure associated with payments such as Cards, POS machines and Cash.

Customers can now simply scan the QR code of the fonepay network by mobile and

22
 pay the bill amount instantly. The payments made through QR code will be directly

transferred to the merchant account.

b) Mahalaxmi Smart Banking

Mahalaxmi Bikas Bank's Smart Mobile Banking Service facilitates you to access a

range of services round the clock by using application or SMS keywords. The mobile

banking service is an excellent way to operate your account information and real-time

transaction capabilities at a true convenience.

c) Mahalaxmi Internet Banking

Mahalaxmi internet Banking Services is an internet based Service offered by the Bank

to its valued customers. Internet banking, being an Internet-based service, is available

anytime at your fingertip, with the flexibility to take care of many financial

transactions. Mahalaxmi internet Banking provides secure communications and

assures you of secure transactions made with the Bank.

d) Mahalaxmi Missed Call Service

All the non-transactional banking requirements are done right from your phone with

Mahalaxmi Missed Call Service just by calling the specific mobile number provided

by the bank.

e) Mahalaxmi Online Fixed Deposits

In the recent COVID-19 Pandemic, Mahalaxmi Bikas Bank has provided a new

service where you can Open and Renew your FD from the Comfort Of Your Home

Using Mahalaxmi Smart.

 Other Services

Other than the products and services provided by Mahalaxmi Bikas Bank Limited, some

of the other services are:

a) QR Smart Teller

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 A digital banking service introduced by Mahalaxmi Bikas Bank Ltd. that allows

customers to withdraw cash from their Bank account by just scanning the QR

code placed at the counters of the bank. The QR code placed in the Bank’s teller

counter is to be scanned using Mahalaxmi Smart app. With the introduction of the

new service, the customers of the Bank need not carry cheque books or ATM

cards for cash withdrawal. They can simply log on to their Smart Banking app,

scan the QR placed in the teller counter, enter the required amount and receive the

money just like that. Banking transactions become easier and more flexible. The

QR Scan and Withdraw service is just as secure and safe and very convenient. The

service is available in all the branches of the bank throughout the country.

b) Remittance Service

Mahalaxmi Bikas Bank Limited offers a wide range of remittance services

through various payment networks to meet the need of customers to send/receive

remittance from various countries as well as to facilitate domestic fund transfer

within the country. The bank has a dedicated Remittance Business Unit, which

comprises an experienced and energetic team of competent staff to provide

exceptional customer services during remittance payments.

c) DEMAT Account

A DEMAT Account or Dematerialized Account provides the facility of holding

shares and securities in an electronic format. The full form of the DEMAT

account is a dematerialized account. The purpose of opening a DEMAT account is

to hold shares that have been bought or dematerialized (converted from physical

to electronic shares), thus making share trading easy for the users during online

trading.

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1.8 Organization Design and Structure

Figure 3: Organisational Structure of Mahalaxmi Bikas Bank Limited

25
1.9 Financial Structure

Condensed Statement of Financial Position

As on Quarter ended 31 Aswin 2079

Amount in NPR

Assets This Quarter Immediate Previous Year Ending

Ending

Cash and cash equivalent 5,161,241,003 5,539,331,345

Due from Nepal Rastra Bank 2,320,188,893 1,394,561,542

Placement with Bank and Financial

Institutions

Derivative financial instruments

26
Other trading assets

Loan and advances to B/FIs 4,443,536,887 4,608,488,289

Loans and advances to customers 36,195,372,421 35,051,881,520

Investment securities 7,045,714,319 7,151,494,512

Current tax assets 10,799,763

Investment in subsidiaries

Investment in associates 4,733,900 4,983,900

Investment property 474,769,566 482,389,565

Property and equipment 343,972,032 339,204,699

Goodwill and Intangible assets 3,187,299 2,766,212

Deferred tax assets 2,511,110

Other assets 323,833,129 216,594,245

27
Total Assets 56,319,060,560 54,802,495,592

Liabilities

Due to Bank and Financial Institutions 3,540,218,640 3,526,133,639

Due to Nepal Rastra Bank 1,245,404,862 1,605,404,862

Derivative financial instruments

Deposits from customers 44,269,996,389 42,372,221,768

Borrowing

Current Tax Liabilities 37,827,118

Provisions 105,863,361 79,619,108

Deferred tax liabilities 32,701,450

Other liabilities 661,579,312 765,421,190

Debt securities issued

28
Subordinated Liabilities

Total liabilities 49,860,889,684 48,381,502,017

Equity

Share capital 4,010,883,269 4,010,883,269

Share premium

Retained earnings 362,246,579 589,344,262

Reserves 2,085,041,028 1,820,766,044

Total equity attributable to equity holders 6,458,170,876 6,420,993,575

Non-controlling interest

Total equity 6,458,170,876 6,420,993,575

Total liabilities and equity 56,319,060,560 54,802,495,592

Table 1: Condensed Statement of Financial Position

29
 Condensed Statement of Profit or Loss

As on Quarter ended 31 Aswin 2079

Amount in NPR

Particulars Current Year Previous Year Corresponding

This Quarter Up to This Quarter This Quarter Up to This Quarter (YTD)

(YTD)

Interest income 1,057,604,563

1,617,925,94 1,617,925,942 1,057,604,563
2
Interest expense 593,844,315
1,087,304,83 1,087,304,835 593,844,315
5
Net interest income 530,621,107 463,760,248
530,621,107 463,760,248
Fee and commission income 35,487,874 60,726,937
35,487,874 60,726,937
Fee and commission expense 2,984,818 2,549,600
2,984,818 2,549,600
Net fee and commission 32,503,057 58,177,337
income 32,503,057 58,177,337
Net interest, fee and 521,937,585
commission income 563,124,164 563,124,164 521,937,585

30
Net trading income (12,625,362)
(12,625,362)
Other operating income 22,799,899 98,709,849
22,799,899 98,709,849
Total operating income 585,924,062 608,022,073
585,924,062 608,022,073
Impairment charge/(reversal) 157,601,593
for loans and other losses 157,601,593 15,382,264
Net operating income 428,322,469 592,639,808
428,322,469 592,639,808
Operating expense 259,897,029 246,891,665
259,897,029 246,891,665
Personnel expenses 193,132,355 178,464,178
193,132,355 178,464,178
Other operating expenses 56,985,484 54,992,884
56,985,484 54,992,884
Depreciation & Amortisation 9,779,189 13,434,603
9,779,189 13,434,603
Operating Profit 168,425,440 345,748,143
168,425,440 345,748,143
Non operating income 2,545,845 1,376,558
2,545,845 1,376,558
Non operating expense 17,789,941
485,655 485,655 17,789,941
Profit before income tax 170,485,631 329,334,760
170,485,631 329,334,760
Income tax expense 51,145,689 98,800,428
51,145,689 98,800,428
lncome Tax 511,145,689 98,800,428
51,145,689 98,800,428
Deferred Tax
Income/Expenses

31
Profit for the year 1,193,399,411 230,534,332
119,339,941 230,534,332
Earnings per Share

Basic earnings per share 27.59

11.90
Diluted earnings per share 27.59
11.90
Table 2: Condensed Statement of Profit or Loss

Condensed Statement of Comprehensive Income

As on Quarter ended 31 Aswin 2079

Amount in NPR

Particulars Current Year Previous Year Corresponding

This Quarter Up to This This Quarter Up to This Quarter (YTD)

Quarter (YTD)

Profit/(Loss) for the period 119339941 119339941 230534332 230534332

Other comprehensive income

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a) Items that will not be
reclassified to profit or loss

Gains/(losses) from -117375200 -117375200

investments in equity
instruments measured at fair
value

Gain/(loss) on revalution

Atuarial gain/loss on defined

benefit plans

Income tax relating to above 35212560 35212560

items

Net other comprehensive -82162640 -82162640

income that will not be
reclassified to profit or loss

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b) Items that are or may be
reclassified to profit or loss

Gains/ losses on cash flow

Exchange gains/(losses)
(arising from translating
financial assets of foreign
operation)

Income tax relating to above

items

Net other comprehensive

income that are or may be
reclassified to profit or loss

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c) Share of other
comprehensive income of
associate accounted as per
equated method

Other comprehensive income -82162640 -82162640

for the period, net of income
tax

Total comprehensive income 37177301 37177301 230534332 230534332

Profit attributable to:

Equity holders of the bank 37177301 37177301 230534332 230534332

Non-controlling interest

Total comprehensive income 37177301 37177301 230534332 230534332

Table 3: Condensed Statement of Comprehensive Income

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 CHAPTER II: JOB PROFILE AND ACTIVITIES PERFORMED
2.1 Activities Undertaken In Mahalaxmi Bikas Bank Limited
During the nine weeks of internship, I had an opportunity to work in the Human Resource

Department at Mahalaxmi Bikas Bank Limited. All the activities that are related to the human

resource department such as Recruitment and Selection, Learning and Development, Payroll

Management, Final Settlement, Staff Benefit and Facility, Filing the document of employees

etc. were exposed in the internship.

 Recruitment and Selection

Key Activities Performed

My role as an HR intern in Mahalaxmi Bikas Bank Limited in Recruitment and Selection was

to:

 Collecting the CV’s and screening it as per the required job specification for various

positions from merojob portal

 Scheduling the interview of selected candidates in both physical and online zoom

meetings

 After interviewing the candidates, they are selected on the basis of qualification,

experience and how they present themselves at the interview where my task was to

offer them a job by calling them by mentioning their salary and knowing their view

whether they are interested in it or not.

Problems Faced and Solved

The problems that were faced and solved during the work in recruitment and selection

process were:

 There were 200-300 candidates' CVs and documents per day to collect and screen

 Communication with almost 200 candidates per day for selection of interviews

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  After the selection, preparation of the employee offer letter needed to be done

specifying the salary and allowances provided to the candidates.

 Performance Appraisals

Key Activities Performed

The key activities performed while preparing for promotion of employees in the organization

were:

 Collection of performance appraisals of each of the listed employees suitable for

promotions from Nimble HRIS.

 Scheduling of the interviews of promotion suitable employees in both physical setup

and Online (Zoom Meeting).

 Communicating with employees to call for interviews.

 After finishing the interviews, preparation of documents which includes performance

appraisals, attendance checking, leave taken, etc.

 Problems Faced and Solved

 The problems faced and solved while working in performance appraisals were:

 Collection of more than 200 appraisal sheets and rating sheets of employees per day

and sorting them accordingly.

 Communicating with different employees and listing out the employees ready for the

interviews.

 Writing memorandum for the selected employees for promotion.

2.1.3 Filing and Documentation of Other Administrative Activities

 Key Activities Performed

The key activities performed while completing administrative tasks are as follows:

 Documentation of employee records and filing them according to their employee

codes.

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  Scanning and filing the required documents from training, loan repayments,

settlements, leave allocations, insurance facilities, medical allowances,etc.

 Listing and registering documents in reference books.

 Documentation in transfer files during transfer of employees

 Documentation of memorandum of training, job recruitments, etc.

Problems Faced and Solved

The problems faced and solved during the administrative works were:

 During the first weeks, it was confusing to handle the communication with employees

as well as customers because I did not have knowledge of the organisation system but

after getting involved with day to day activities I started to get familiar with the

organisation process.

 While handling calls, listening to employees and customers grievances were

problematic during first weeks because of new extension numbers but afterwards it

became easier to handle the task.

2.2 Key Observation and Analyses

One of the most efficient methods to learn something is through observation. We can learn a

lot through observation, including what works and what doesn't in the company. As an intern,

I have been observing the organisation's personnel, culture, methods of operation, and overall

management. Through this observation, I have drawn some significant conclusions and

gained experience working there. Here are a few of my main findings:

 Even though I was an intern, my voice was heard by all the team members when I had

suggestions to them on how to make the process better. That felt very good and

encouraged me to speak more and not keep things to myself.

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 Organisational culture was very welcoming because the staff are truly cooperative,
helpful to each other, often entertaining and cheerful and are significantly committed
to the organisation.

 One of the observations I made was that sometimes, the coordination between
different departments were lacking and the departments failed to take responsibility
for their actions. This created misunderstandings among the departments.
 Some of the employees were working just for the sake of working rather than

developing a learning attitude.

 Leadership is democratic and employees do not hesitate to put any issues they want in
front of the management.

39
CHAPTER III: LESSONS LEARNT AND FEEDBACK
3.1 Key Skill and Attitudes Learnt

Working with the Mahalaxmi Bikas team gave me the chance to learn about the many HR

functions carried out in the business world. The nine week long internship was fruitful

because I was able to learn alot from the assigned department. The intern's skills and abilities

could be developed and improved through the internship process. To truly know anything,

theoretical understanding is insufficient. Practical experience is really important for this, and

programs like internships provide that opportunity. This internship experience has been quite

productive. One learns a variety of lessons and practical information throughout the

internship term that may be fundamental to one's career development.

The 9 weeks long internship program gave me a clear picture of how the corporate sectors

work in the real world; leading to the enhancement of Human Resource knowledge, skills and

abilities. Following are some of the skills which I learned during this internship:

1. Communication Skills

Communication is not just about speaking but listening as well. Informal communication

is simple, but when it comes to professional settings, formal language must be used.

Additionally, it's crucial to understand and be able to control our emotions. I had to talk

with my boss, the department head, and other employees during the nine-week work term,

which helped me improve my business communication abilities.

2. Time management

Everyone should be able to manage their time effectively. Attending class in the morning,

turning in assignments, and working an internship all at once was really challenging.

Even though I wasn't under any time pressure to complete the assignment, it taught me

40
 the value of finishing on time. The value of time in one's life is taught during an

internship.

3. Networking Skill

Making connections with new people and establishing business relationships with

individuals both inside and outside of the organisation are key components of networking.

Throughout my internship, I interacted with a variety of staff members, learned about

their responsibilities, and developed my communication skills. I connected with other

potential employees on LinkedIn as well.

4. Work Ethics

Work ethics are an important factor in business. The system of moral ideals is known as

ethics. Numerous employees must interact with the HR department, and many of the

details are private. I was able to understand the seriousness of the secrecy of the

information that was available to me within the company through my personal ethics and

also with the help of my supervisor's supervision. I maintained my morals and work

ethics during my internship.

3.2 Feedback to the Organization

Although most part of my internship was pleasant there were some things that I felt could

have been better to ensure a much more learning environment for an intern. Some of them

are:

 A proper work schedule has to be divided for the interns, so that there could be a

proper task assigned to each intern.

 Employees should be viewed as an asset by the organisation and as a source of long-

term retention.

41
  Recreational activities should be arranged so that there is a more fun work

environment and employees can interact with people from other departments.

 Should give a bit more access to the human resource management software so that it

can be learnt more effectively.

 All the supervisors must clearly communicate to their employees while assigning the

task

 Employees must be hired from diverse area and various pool of resources which can

add value in the team

 Customer complaint and queries should be handled properly

 To make employees more productive and customer centric the employees need to be

motivated on a regular basis.

3.3 Feedback to the College/ University and Future Interns

Following are the feedbacks that I would suggest to the college/university:

 Supervisors should be assigned to each student so that they can have proper guidance

for solving any internship related issues.

 The internship should be planned in the sixth trimester so that the interns can put their

newfound expertise to use as soon as their master's degree is completed. They can

apply for employment opportunities that are available during internships.

 Rather than just providing theoretical knowledge, the organisation should focus on

providing practical exposure and guidance to their students.

 Another crucial consideration is the duration of the internship, 8 weeks of internship

is insufficient time to master a variety of skills. Some organisations are unwilling to

hire interns for a short amount of time or teach them anything because they will be

leaving soon. I propose that the University prolong the internship period to a

minimum of three months so that students can gain a variety of skills from the

42
 professional world during that time.

 Ace Institute of Management could ask for former students and graduates with job

experience or internships to give their insights and advice on how to perform better.

43
 REFERENCES

Mahalaxmi Bikas Bank Limited. (n.d.). Mahalaxmi Bikas Bank Limited.

https://www.mahalaxmibank.com/investor-relation

Mahalaxmi Bikas Bank Limited. (n.d.). Mahalaxmi Bikas Bank Limited.

https://www.mahalaxmibank.com/

Product and Services. (n.d.). Mahalaxmi Bikas Bank Limited.

https://www.mahalaxmibank.com/products

44
APPENDICES

45