Ground Transportation Student Handout Aug 2022

Ground Transportation
Curriculum Developed by:
“Creating Career Opportunities In A Changing World.”
CANADIAN TOURISM COLLEGE, a division of

CANADIAN TOURISM BUSINESS SCHOOLS LTD.
Seventh Edition (Updated)

March 2018
All rights reserved. No part of this publication may be reproduced,

stored in a retrieval system or transmitted in any form or by any means,
electronic or mechanical. Resale or further copying of this material strictly prohibited.
Car Rental & Motorcoach
Canadian Tourism College Page - 2 - of 34 Printed: 2-Mar-11

CAR RENTAL OPTIONS
Types of vehicles:
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Size of vehicles
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Rates:
Daily
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Weekly
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Inclusive
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Unlimited Mileage
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Limited Mileage
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Time and Mileage
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ASSOCIATIONS
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DISTRIBUTION
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JOBS IN CAR RENTAL COMPANIES

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CAR RENTAL COMPANIES
The following lists of companies are not intended to be complete, but rather a cross section of
suppliers in Vancouver.
Alamo Rent-a-Car ______ Enterprise Rent-a-Car______
Avis Rent-a-Car ______ Budget Rent-a-Car ______
Dollar Rent-a-Car ______ Hertz Rent-A-Car ______
National Car Rental ______ Thrifty Car Rental ______
Tilden Rent-A-Car _____

MOTORHOME AND R.V. RENTAL COMPANIES
Canadream Inc. www.canadream.com Cruise Canada RV www.cruisecanada.com
Fraserway RV Rentals www.fraserway.com Enroute Travel Canada www.enroutetravelcanada.com
Maui Motorhomes New Zealand www.maui.co.nz/Motorhomes
CAR RENTAL RESERVATIONS
INFORMATION NEEDED TO MAKE A CAR RESERVATION
1. Clients name: surname followed by first name and title
2. Special Rates: corporate, government, car association
3. Dates / times of pickup and drop-off
4. Location of pickup and drop-off
5. Number of drivers and their ages
6. Number of people in the party.
7. Type of car: size, number of doors, air conditioning, standard or

automatic transmission
8. Special requests: telephone, ski racks, child or baby seat, GPS

Tracking (Onstar)
9. Form of payment
INFORMATION GIVEN TO THE CLIENT
1. Name of the reservation agent
2. Confirmation/booking number
3. Location, hours of operations and the pick-up / drop-off locations
4. Confirmed rate: base rate, mileage, insurance

Shown below are the different car classifications for North America with the typical models of vehicles found in each group. The
capacities quoted are for guidance only and may vary slightly between models in the same category .
Approximate # Approximate luggage

CRS Code Group and Typical vehicle of passengers capacity
ECAR/EDAR ECONOMY / SUBCOMPACT
Ford Aspire, Geo Metro, Toyota Tercel
AA CC
CCAR/CDAR COMPACT
Chevy Cavalier, Dodge/Plymouth Neon, Geo Prizm, Mitsubishi Mirage, Nissan AAAA
Sentra, Toyota Corolla
ICAR/IDAR INTERMEDIATE
Buick Skylark, Chevy Beretta, Chevy Corsica, Nissan Altima, Oldsmobile AAAA C
Achieva, Pontiac Grand Am
SCAR/FCAR FULL SIZE

Buick Century, Buick Regal, Chevy Lumina, Dodge Intrepid, Ford Taurus, AAAA C
Oldsmobile Cutlass Ciera, Pontiac Grand Prix, Toyota Camry
PCAR/PDAR PREMIUM
Buick LeSabre, Chevy Caprice, Mitsubishi Diamant, Oldsmobile Eighty Eight, AAAAA C
Pontiac Bonneville
LCAR/LDAR LUXURY
Cadillac Sedan de Ville, Chrysler New Yorker, Lincoln Town Car
AAAAA C
ITAR/STAR CONVERTIBLE
Chevy Cavalier, Chrysler LeBaron, Pontiac Sunbird
AA CC
LWAR/SFAR 4-WHEEL DRIVE

Chevrolet Blazer, Jeep Cherokee, Nissan Pathfinder
AAAAA
MVAR MINI VAN (MPV’S)

Chevy Astro Van, Chevy Lumina APV, Dodge Grand Caravan, Plymouth Grand AAAAAAA
Voyager, Pontiac Trans Sport
Luggage Capacity -Large - Small No. of people A - adult C – child
CLASS TYPE TRANSMISSION AIR COND
M Mini C 2/4 Door A Automatic R Yes

E Economy B 2-Door M Manual N No
C Compact D 4-Door
I Intermediate W Wagon
S Standard V Van
F Full-size L Limousine
P Premium S Sport
L Luxury T Convertible
X Special F 4-Wheel Drive
P Pick-up
J All-terrain
X Special

RENTAL INFORMATION
The following rental information is a guide only. The most current details are printed with the travel documents. Please
note that renters are only protected for theft when an Inclusive Plan is purchased. Most credit cards do not provide this
coverage. Third Party liability insurance coverage is minimal or non-existent in the USA. Coverage is generally secondary
which means the renter is responsible for all damages. Credit cards do NOT cover renters for Third Party Liability.
Rental BARBADOS CALIFORNIA FLORIDA FLORIDA FLORIDA HAWAII HAWAII JAMAICA USA
information &
additional costs
to be paid at time DRIVE-A- ALAMO ALAMO AVIS VALUE ALAMO DOLLAR ISLAND CAR ALAMO
of rental in US$ MATIC RENT
Minimum/ 21/no max 21/no max 21/no max 21/no max 21/no max 21/no 21/no 25/ max 65 21/no max
maximum age max max
Surcharge for none $20 per day $20 per day $10 per day $15 per day $20 per $6 per none $20 per
drivers under 25 day day day
years
Surcharge for none none $3 per day w/min 25 $3 per day $3 per day $6 per none $3 per day
second driver yrs $25 per day
rental
Tax payable at none 7.75-8.25% plus 6-7% plus 6-7% plus 6-7% plus 4.17% 4.17% 15% varies by
time of rental up to $1.95 per $2.05 per $2.05 per $2.05 per plus $2 plus $2 state
day day day day per day per day
Airport Fees none none 6-9.8% plus 9-10% 6-10% FLL none none none varies by
FLL $3.10 $3.10 per location
per rental rental
Optional CDW if $10 per day $9 $12.99 per $11-14 per up to $12 per $11.95 per $12-15 per varies by
purchased at day day $13.99 per day day day state
time of rental day
Theft Protection included only when Inclusive Carefree Plan pre-purchased or when CDW is purchased at time of rental
Deposit at time credit card credit card credit card credit card credit card credit credit $750 - 1200 credit
of rental imprint imprint imprint imprint imprint card card card
imprint imprint imprint
Third Party primary none included secondary secondary secondary second primary primary none
Liability coverage coverage coverage coverage coverage coverage coverage included
Insurance unlimited up to up to up to up to up to unlimited
coverage $20,000 $20,000 $20,000 $35,000 $35,000
Baby seat rental $2.50 per day $4.50 per day $4.50 per $5 per day $4.50 per $4.50 per $6 per $2.50 per $4.50 per
day day day day day day
*ONE-WAY RENTALS*
BARBADOS (Drive a Matic) Free hotel and airport delivery and returns. Note: A driving permit must be purchased for $5.
CALIFORNIA (Alamo) up to $50 between Alamo rental locations in California. Returns outside the State are based on distance between the 2
cities.
FLORIDA (Alamo Avis) No charge between rental locations in Florida on Compact cars and larger. Returns outside the State are based on
distance between the two cities
FLORIDA (Value) on request
HAWAII Alamo) Honolulu to/from Waikiki $20; Hilo to/from Kona $40; Kaanapali to/from Kahului $30
HAWAII (Dollar) Honolulu to/from Waikiki $20; Hilo to/from Kona $35; Kaanapali to/from Kahului $30;
Hana to/from Kaanapali or Kahului $65
JAMAICA (Island Car Rental) No charge
USA (Alamo) Returns outside the State where vehicle was originally picked up are based on the distance between the two cities

CAR RENTAL INSURANCE
INSURANCE COVERAGE
Third Party Liability Damages to another car (including occupants); public
Public Liability property (telephone pole, etc.); person (pedestrian, bicyclist)
Usually included by car rental company in rental rate.
(PRIMARY INSURANCE).
EP Increases the amount of Third Party/Public Liability coverage
offered by the rental company. Available at additional cost,
Extended Protection
optional for customer.
CDW/LDW Damages to the rental car (sometimes includes theft of the
rental car). Available at additional cost, optional for
Collision/Loss Damage
customer.
Waiver
TP Theft of the car. Additional cost, optional.
Theft Protection
PAI Accidental death, dismemberment insurance for the primary
renter. Covers passengers in the vehicle for lesser amounts,
Personal Accident Insurance
and an allowance for emergency medical treatment.
Additional cost, optional.
PEI Covers personal effects (luggage etc.) Protects the primary
renter and immediate family members plus any other
Personal Effects insurance
authorized driver from loss or damage to personal
belongings while they are in the rental vehicle as caused by
fire, theft, lightening, or accident. Additional cost, optional
for customer.
Credit Card Coverage Credit card companies may offer CDW coverage but only
provide this if the renter is a gold card holder. Coverage for
Collision Damage Waiver varies by credit card and by
financial institution Vehicle renters should obtain
information in writing from their financial institution.
Canadian Tourism College Page 8 of 34 Printed: 2-Mar-11

CAR RENTAL COSTING
Steps:
1) ADD: a) Basic Rental Cost of Vehicle (Does not include tax, insurance or any
surcharges)
b) Any Applicable Mileage Charges
c) Any Extra / Underage Driver Charges
2) SUBTOTAL
3) ADD: a) Percentage Tax (applied only on above Subtotal)
b) Applicable Daily Tax
c) Insurance Requested (CDW, PAI, PEI)
d) Child / Baby Seat Charges
e) Drop Charges (Applicable to One Way Rentals)
4) TOTAL COST OF THE RENTAL

CAR TRANSPORTATION TERMINOLOGY
 Basic Rate Rental rate only, does not include any insurance or
taxes.
 CDW Collision Damage Waiver, a waiver which absolves the

renter from paying for the damage to a car
 Compact Car Smaller car size, one size up from Economy Car.
 Day 24 hours from time vehicle is picked up
 Drop Off Charge Fee when vehicle is picked up in one location and
returned to another.
 Economy Car Smallest vehicle category, often standard transmission.
 Full Size Largest vehicle category, also called Standard.
 Grace Period Small allowance of time to accommodate late return of

vehicle.
 IDP International Driving Permit
 Inclusive Rate Rental package rate including insurance.
 Intermediate Mid-size vehicle category.
 Lease Leases are subject to different terms and conditions

than rentals and are used for longer periods of time.
 Limited Mileage Mileage system that allows a certain number of miles/

kilometers may be driven which are included in the
rental price, any additional miles or kilometers have a
charge.
 LDW Loss Damage Waiver, see CDW
 Mid size Car vehicle same as Intermediate size
 Mileage A measurement of miles or kilometers driven.
 Motorhome Vehicle with sleeping accommodations and kitchen

facilities.

 One Way Rental A vehicle rented in one location and returned to

another.
 PAI Personal Accident Insurance, covers personal injury to

driver or passengers, optional.
 Paid locally Payments which will be made in the location of the

rental.
 PEI Personal Effects Insurance, covers damage to personal

possessions.
 Prepayment Payments made prior to the date of rental.
 Standard Largest size of vehicle, same as Full Size./ Type of

transmission.
 Subcompact Size of car - one size down from compact.
 Time and Mileage Mileage system where the renter pays daily or weekly
rate plus a charge for each mile or kilometer driven.
 Third Party Liability Insurance covers death/injury to others or damage to

other property
 Unlimited Mileage System where no charges applicable for miles or

kilometers driven
 Week 5 - 7 days (Car rental company will apply whichever is

the best rate for the client)

MOTORCOACH
MOTORCOACH OPTIONS
ASSOCIATIONS
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DISTRIBUTION
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MOTORCOACH COMPANIES
The following list of companies is not intended to be complete, but rather a cross section of
suppliers whose focus is the Vancouver area including Whistler and other short tours. This
includes shuttles/transfer companies between YVR and Seattle area airports.
Burnaby www.burnabytours.com Brewster www.brewster.ca

Tours Transportation
and Charters
West Coast https://westcoastsightseeing.com Whistler www.whistlerglaciergroup.com

Sightseeing Glacier
Tours Group
Landsea www.vancouvertours.com Perimeter www.perimeterbus.com

Tours Transportation
Vancouver www.vancouvertrolley.com Pacific Coach www.pacificcoach.com
Trolley Lines
Company
Gray Line www.grayline.com Top Hat Coach www.tophatcoach.com
Vancouver Rentals & Tours
Quick www.quickcoach.com Charter Bus www.charterbuslines.com

Shuttle Lines of BC
Limojet www.limojetgold.com
Gold
Limousine
Service
Additionally there are a vast array of companies who offer guided motorcoach tours of many
areas of the world. Listed below are just a few of the companies available to clients in the
lower mainland. Generally these companies require that you fly to a gateway city to begin
your tour.
Collette Vacations www.gocollette.com Contiki Holidays www.contiki.com
Trafalgar Tours www.trafalgar.com Bus About www.busabout.com
Insight Vacations www.insightvacations.com Goway Travel www.goway.com

GREYHOUND CANADA – Schedule
www.greyhound.ca

EXERCISE:
Instructions: a) Using the Greyhound website shown on the previous page display the
schedule for the following:
 Student
 Vancouver to Ottawa
 20th of next month, one way
b) Answer the following questions.
1. List the names and dollar value for the fare types available.
2. What is the total travel time for this journey?
3. How many meal stops are there?
4. Once I have purchased my ticket am I permitted to change my destination?
5. How long is a ticket purchased on an unrestricted fare valid for?
6. Describe the “free” baggage allowance that is permitted for an adult and child.

Domestic Rail

RAIL COMPANIES
VIA RAIL ( 2R ) _____________________________________ www.viarail.ca/en
AMTRAK ( 2V ) _____________________________________ www.amtrak.com
RAIL OPTIONS
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DISTRIBUTION
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JOBS WITH RAIL COMPANIES
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_

ADVANTAGES OF RAIL TRAVEL
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DISADVANTAGES OF RAIL TRAVEL
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ITINERARY
What is an itinerary?
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________________________________
Why are itineraries necessary?
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Rail Itinerary Client: ______________________
CITY/STATION DAY DATE TIME TRAIN# TRAIN NAME

Dep
Arr
Dep
Arr
Dep
Arr
Dep
Arr
Dep
Arr
Dep
Arr
comments

TICKETING PROCEDURES -Via Rail Canada
VIA Rail Canada was established as a crown corporation on April 1, 1978, combining the
passenger services of both Canadian National Railways and Canadian Pacific Railways.
Passenger services from both CN and CP Railways joined the VIA corporation, so that today
VIA provides all the passenger rail services previously operated by CN and CP. VIA contracts
with CN and CP to operate passenger lines over the railways beds owned by those companies.
VIA Rail Canada employs a computerized procedure for reserving rail travel. This system is
aptly designated "RESERVIA". Many travel companies including tour wholesalers, rail
companies and travel agencies, are now able to make direct bookings and print automated
tickets through their GDS.
VIA has prepared the following guidelines in conjunction with the BSP/IATA ticketing policy.
If the trip is to be made on a VIA train, the ticket is to be made out in accordance with the
following guidelines:
1. One ticket may be issued to cover a complete trip by two or more persons, if they
travel:
o on the same date
o on the same train, in the same car
o sharing the same unit of accommodation if sleeping car passengers
Any other travel situation will require more than one ticket.
2. A record locator or booking number is created when rail reservations are booked
and confirmed on the GDS. By entering this number on the computer system, the
full details of the reservation are displayed.
3. Control numbers will be assigned by Via Rail for each passenger at the time of
ticket issuance.
4. Tickets must be issued before expiration of the option date. Failure to do so

results in the reservations being automatically cancelled.
5. Canadian ticket agents have permission to issue Amtrak tickets on Via Rail
ticket stock.

DOMESTIC RAIL TERMINOLOGY
 Business Class (formerly Via 1 Class) First class transportation with meals, offered in
Ontario and Quebec.
 Canrail pass Valid for 7 or 10 one way economy class tickets for use within 60
consecutive day period.
 Canrail Corridor pass Valid for 7 or 10 one way tickets for use within 21 days between
specified cities withing the Quebec City – Windsor corridor.
 Child rate For ages 2 years through 11 years, discounts and conditions apply.
 Coach Economy class transportation.
 Control number A number issued by Via Rail for each passenger being ticketed.
 Commuter pass Valid for 20 one way journeys within a 30 day period, inside specified
zones in southern Ontario and Quebec.
 Day A period beginning at 0:00 midnight and ending at 23:59.
 Dining car On board dining available.
 Double bedroom Room with locking door, has two armchairs that collapse to make
bunk beds at night, small closet, and washroom. Accommodates two.
 Economy Class Transportation provided in a seat with headrest.
 Infant rate Under age 2, travelling with adult, free of charge. No seat provided.
 Itinerary A printed record of a planned journey.
 Lower berth Slightly more expensive than an upper berth, by day a seat, at night is
transformed into a lower bunk bed. Accommodates one.
 LRC Light, Rapid, Comfortable trains introduced in 1982. Today the

locomotives have been retired but the cars remain in use.
 Option Date The deadline date by which payment must be made and ticket issued.
 PNR Abbreviation for Passenger Name Record (reservation record)
 Point to Point Basic transportation from point of origin to point of destination.

 REC LOC Abbreviation for Record Locator
 Record Locator A computer number used to retrieve the reservation record (PNR) .
 Roomette (Cabin for one) Sofa chair during the day with a toilet and sink. Room
locks from inside for privacy. At night the porter converts chair to a
single bed which covers the toilet so guests would use washrooms at
end of the rail car.
 Senior rate For ages 60 years and over, discounts and conditions apply.
 Skyline car Observation dome car with entertainment center available.
 Sleeper Class Transportation which includes overnight accommodation.
 Sleeping Cars Four types of sleeping accommodation offered: Upper and lower
berths, Single bedroom, Double bedroom, Triple bedroom.
 Sleeper Plus (formerly Silver & Blue) Luxury service offered on longer routes in a
cabin for two with shower. Included are wine tastings and a la cart
dining.
 Student rate Full time students and youth ages 12 – 25, discounts and conditions
apply.
 Triple bedroom Largest room with locking door, sofa and two chairs which transform
into three bunks, small closet, and washroom. Accommodates three.
 Upper berth The most economical sleeping accommodation. By day a seat, at

night is transformed into an upper bunk bed. Accommodates one.
 Youth Summer pass Unlimited travel throughout the VIA network for ages 12 – 25. This
pass is valid for 60 days between May 15th and Aug 31st (Dates may
vary from year to year). This product is sold for a limited period and
there are a limited number of passes available.

International
Rail

INTERNATIONAL RAIL COMPANIES
The following list of rail companies is not a complete list of international rail companies, but
illustrates a sample of some of the companies with offices and representation in Canada.
Many you will find are represented by Rail Europe, https://www.raileurope.ca/
o Australian Rail - represented in Vancouver by Goway Travel Co.

o Britrail Travel International Inc. – represented by Rail Europe Group
o China National Railway - represented in Vancouver by China Travel Service
o European Rail Services – represented by Rail Europe Group
o French National Railways (SNCF) – represented by Rail Europe Group
o Italian Rail - CIT Tours ( Compagnia Italiana Turismo (Canada) Inc )
o Spanish National Railway (RENFE)
o Swiss Federal Railroads (SBB)
Some famous trains worldwide: Countries /Areas of operation
o Ghan ____________________________________
o Indian Pacific ____________________________________
o Orient Express ____________________________________
o Shinkansen (the Bullet Train) ____________________________________
o TGV (Train a Grande Vitesse) ____________________________________
o Trans-Siberian Express ____________________________________
o Copper Canyon ____________________________________
o Eurostar ____________________________________
o Royal Scotsman ____________________________________
o Blue Train ____________________________________
o Rocky Mountaineer ____________________________________
o Hiram Bingham ____________________________________

RESERVATIONS
All reservations for seats, couchettes and sleepers can be made 2 months ahead of time and no
later than 2 weeks prior to departure.
SEATS
Seat reservations are can be made for a cost of CAD $13.00 per seat and per train. If a
passenger is travelling from i.e., Amsterdam to Barcelona on one train it would be CAD $13.00.
If the client had to change trains in Paris to connect to Barcelona there would be a charge of
CAD$26.00.
COUCHETTES
Couchette reservations cost CAD $31.00 per couchette. This charge covers the actual berth on
the train and any reservations or communication fee. Couchettes cancelled at least 24 hours
prior to departure are refundable less 15 %. Couchettes not cancelled within the time limits are
refundable less 50%.
SLEEPERS
Sleeper cost varies according to destination. The supplement paid for the selected
accommodation covers the reservation fee as well. Sleepers cancelled at least 24 hours prior to
departure are refundable less 15%. They are 50% refundable with no notice given.




Map Section via Individual passengers

Travel time
----------
1 cl 2cl
US$ US$ hours
A6 ALGECIRAS (continuation/suite)
B5 - Madrid Bodadilla-Cordoba 79 52 11½
A6 - Malaga Bodadilla 27 18 4
A6 - Sevilla P.A. Bodadilla-Osuna 38 25 6
A6 - Tanger 1,2 TRAS - - 2½
B6 ALICANTE
C6 - Barcelona Valencia 61 40 6½
B6 - Granada . 69 45 7½
B5 - Madrid 48 31 4
B6 - Valencia 21 14 2
D3 ALKMAAR
D3 - Amsterdam/Amsterdam Schiphol 12 8 ½
B6 ALMERIA
B5 - Madrid 59 38 7
D3 AMERSFOORT
D2 - Groningen 39 26 2
E2 - Hamburg Bad-Bentheim-Bremen 117 78 5
E2 - Kobenhaven Bad-Bentheim-Bremen-Puttgarden (MS) 223 148 12
D3 - Utrecht 7 5 ½
D3 AMIENS
C3 - Boulogne-Ville 35 24 3½
D3 - Calais-Ville Abbeville 42 30 2
D3 - Little (Flandres ou Europe) 31 21 1½
C4 - Paris (Paris Nord) 36 25 1
D3 - Reims 37 25 2½
C3 - Rouen-Rive-Droite 30 20 1½
D3 AMSTERDAM
D3 AMSTERDAM/AMSTERDAM SCHIPHOL AIRPORT

Alkmaar, Amersfoort, Amsterdam
D3 - Antwerpen Roosendaal 43 29 2½
D3 - Arnhem Utrecht 25 17 1
D4 - Basel SBB Emmerich-Koln-Mannheim 223 151 8
D4 - Basel SBB Roosendaal-Bruxelles-Sterpenich-Luxembourg- 156 104 9½
Bettembourg-Strasbourg
D4 - Basel SBB Bad-Bentheim-Hannover-Helmstedt 166 110 8
E3 - Bremen Hbf Bad-Bentheim-Osnabruck 94 62 4
1 A separate journey ticket is required for each crossing

2 See Chapter 5
3 Return fare is 2 times the one way fare

Map Section via Individual passengers

Travel time
----------
1 cl 2cl
US$ US$ hours

D3 AMSTERDAM/AMSTERDAM SCHIPHOL AIRPORT
E3 - Bremen Hbf Groningen-Weener-Oldenburg 88 60 5½
D3 - Bruxelles / Airport Roosendaal 53 36 3½
D3 - Den Haag 16 11 1
D3 - Duesseldorf Emerich 59 39 2½
D3 - Duisburg Hbf Emerich 53 35 2
E3 - Frankfurt a.m. Emerich-Koln 132 88 6
D3 - Haarlem 6 4 ½
E2 - Hamburg Bad Bentheim-Bremen 126 84 6
E3 - Hannover Bad Bentheim-Osnabruck 98 65 5½
E4 - Heidelberg Hbf Emerich-Koln 147 98 6½
D3 - Hoek van Holland 27 18 2
E2 - Kobenhavn Bad Bentheim-Bremen-Puttgarden MS 232 154 13
D3 - Koblenz Emerich-Koln 96 63 4
D3 - Koeln Emmerich 71 47 3
D3 - Liege Vise 51 34 3½
D3 - Luxembourg Vise-Gouvy 78 52 6
D3 - Luxembourg Roosendaal-Bruxelles-Sterpendich 87 58 5
D3 - Maastricht Utrecht 46 31 2½
E3 - Mainz Emerich-Koln 121 81 5
E5 - Milano C. le Emerich-Koln-Basel-Chiasso/Iseile 338 216 15 ½
E4 - Muenchen Hbf Emerich-Koln-Stuttgart/Nurnberg 251 167 8½
E4 - Nurnberg Emerich-Koln 198 131 8½
E3 - Osnabruck Amersfoort-Bad Bentheim 61 40 3
C4 - Paris Roosendaal-Bruxelles-Quevy 113 75 5½
E6 - Roma Emmerich-Koln-Basel-Chiasso/Iselle 412 263 21
D3 - Rotterdam 21 14 1
E4 - Salzburg Emerich-Koln-Mannheim-Muenchen 293 195 10
D3 - Utrecht 11 7 ½
D3 - Vlissingen 46 31 3
E4 - Wurzburg Hbf Emerich-Koln 169 112 7
D3 - Wien Westbf Emerich-Koln-Mannheim-Muenchen 344 229 13
D3 - Wien Westbf Emerich-Koln-Nurnberg-Passau 306 203 15
E4 - Weisbaden Emerich-Koln 124 82 6
F4 - Zuerich / Zuerich-Flughafen Emerich-Koln-Basel 273 181 10
E5 ANCONA
F6 - Bari C. le Foggia 54 33 6
E5 - Bologna C. le 27 16 3
F6 - Foggia 42 26 4
E5 - Milano C. le Bologna 54 33 6
E6 - Pescara C. le 18 11 2
E5 - Rimini 12 8 1½
E6 - Roma Termini Orte 36 23 4
D4 ANDERMATT
D4 - Brig 50 33 2
Return fare = 2 times the one way fare

Supplements for couchette / Supplements pour voitures-couchettes

Per person: lst/1ere cl. US $ 26
2nd/2eme cL comp. with 6 berth / 6 couchettes:
with/a 4 pers. US $ 26
with/a 6 pers. US $ 18
Supplements for sleeping car / supplements pour voitures-lits

Prices per person in US $ / prix par personne en US $
__________________________________________________________________________________
Category /Categorie
T3 T2 D Sp S
__________________________________________________________________________________
Dortmund - Roma 53 80 80 133 186
Paris - Praha 46 70 162

- Wien 53(1) 80(1) 186(1)
- Milano/Roma/Napoli/Venezia 53 80 80 133 186
- Chur/Innsbruck/Munchen 51 76 76 126 177
Athenes - Beograd 40 61 141
Amsterdam - Basel/Chur 43 64 64 107 150

- Munchen/Klagenfurt/Rirnini 53 79 184
Bruxelles - Brig/Chur 43 70 70 116 162
Warszawa - Germany/Allernagne 40 59 139
Wien - Bucuresti 34 51 119
Irun - Lisboa 36 54 127
* double with 2nd class ticket / double avec billet 2eme classe
(1) breakfast included / petit deieuner inclus
(1) compartment with shower / comparemerit avec clouche
All prices are indicated approximately and subject to change

Tousles prix sont approximatifs et sous reserve de modification

Sleeping car with big compartments with power plug and wash basin
Cat. Single “S” Cat. Double “D” Cat. Tourist “T3
1st class ticket “single” 1st or in some trains, 2nd class ticket 2nd class ticket “Tourist”
supplement “Double” supplement supplement
“Single” “Double” “Tourist”
Sleeping car with small compartments with power plug and wash basin
Cat. Special “Sp”

Cat. Tourist “T2"
1st class ticket “Special” 2nd class ticket “Double”

supplement supplement
Couchette
coach with compartments of 4
and 6 berths
2nd class ticket “couchette

1st or 2nd class ticket
“couchette
Reclining seat/sleeperette
supplement supplement 2nd class ticket/sleeperette

INTERNATIONAL RAIL TERMINOLOGY
 Associate Countries Up to two additional countries from a specified list may be

added to extend the geographic area of any Europass.
 Britrailpass Valid for consecutive days of unlimited rail travel, in either

first or second class, within the countries of England,
Scotland and Wales.
 Child rate Special discounted rates available according to age of child.
(Note Eurail and Britrail have different age rules)
 Consecutive Valid rail days are used one day after the other
 Couchette Open bunks (same as upper or lower berths) in a compartment,

each with a pillow and blanket. There is no distinction by sex, so
passengers often sleep in daytime clothes. Washrooms are at
the end of each car.
 EC EuroCity train, Europe’s international daytime express
 EN EuroNight train, Europe’s international overnight express
 ES* Eurostar Italia, high speed trains offering a variety of city

combinations in Italy.
 Eurailpass Valid for consecutive days of first class unlimited rail travel
(second class for youth) within 28 designated European
countries. Must be purchased in Canada
 Europass Valid for non-consecutive days of first class unlimited rail travel
(second class for youth) within 5 designated European countries.
 Eurostar The Channel Tunnel train which provides transportation

between London and Paris or Brussels.
 Familypass Special discounts may be offered by Britrail for families

travelling with children.
 Flexi Pass Special option which offers non-consecutive days of rail travel (a
certain number of days available for use within a larger time
period)
 IC Intercity high speed train.

 ICE Intercity Express high speed train.
 IR Inter-regional train.
 Saver Pass Discounted rates applicable when 2 or more passengers are

travelling together by rail.
 Senior Discounted rates applicable to persons age 60 years and over

travelling in first class on Britrail (not applicable on Eurail)
 Sleepers Contain berths and a private washstand. Various single, double

and triple sleepers offered, depending on route and class of
service.
 Supplement An additional charge that may be applicable
 Youth Discounted rates applicable for persons under 26 years of age

travelling in second class on Eurail or Britrail

Ground Transportation Student Handout Aug 2022

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Ground Transportation

Curriculum Developed by:

“Creating Career Opportunities In A Changing World.”

CANADIAN TOURISM COLLEGE, a division of

Seventh Edition (Updated)

All rights reserved. No part of this publication may be reproduced,

Car Rental & Motorcoach

Canadian Tourism College Page - 2 - of 34 Printed: 2-Mar-11

CAR RENTAL OPTIONS

Canadian Tourism College Page - 3 - of 34 Printed: 2-Mar-11

JOBS IN CAR RENTAL COMPANIES

CAR RENTAL COMPANIES

Alamo Rent-a-Car ______ Enterprise Rent-a-Car______

Avis Rent-a-Car ______ Budget Rent-a-Car ______

Dollar Rent-a-Car ______ Hertz Rent-A-Car ______

National Car Rental ______ Thrifty Car Rental ______

Tilden Rent-A-Car _____

Canadian Tourism College Page - 4 - of 34 Printed: 2-Mar-11

MOTORHOME AND R.V. RENTAL COMPANIES

Canadream Inc. www.canadream.com Cruise Canada RV www.cruisecanada.com

Fraserway RV Rentals www.fraserway.com Enroute Travel Canada www.enroutetravelcanada.com

Maui Motorhomes New Zealand www.maui.co.nz/Motorhomes

CAR RENTAL RESERVATIONS

INFORMATION NEEDED TO MAKE A CAR RESERVATION

1. Clients name: surname followed by first name and title

2. Special Rates: corporate, government, car association

3. Dates / times of pickup and drop-off

4. Location of pickup and drop-off

5. Number of drivers and their ages

6. Number of people in the party.

7. Type of car: size, number of doors, air conditioning, standard or

8. Special requests: telephone, ski racks, child or baby seat, GPS

INFORMATION GIVEN TO THE CLIENT

1. Name of the reservation agent

3. Location, hours of operations and the pick-up / drop-off locations

4. Confirmed rate: base rate, mileage, insurance

Canadian Tourism College Page - 5 - of 34 Printed: 2-Mar-11

Approximate # Approximate luggage

SCAR/FCAR FULL SIZE

LWAR/SFAR 4-WHEEL DRIVE

MVAR MINI VAN (MPV’S)

Luggage Capacity -Large - Small No. of people A - adult C – child

CLASS TYPE TRANSMISSION AIR COND

M Mini C 2/4 Door A Automatic R Yes

Canadian Tourism College Page - 6 - of 34 Printed: 2-Mar-11

Canadian Tourism College Page - 7 - of 34 Printed: 2-Mar-11

CAR RENTAL INSURANCE

Canadian Tourism College Page 8 of 34 Printed: 2-Mar-11

CAR RENTAL COSTING

b) Any Applicable Mileage Charges

c) Any Extra / Underage Driver Charges

3) ADD: a) Percentage Tax (applied only on above Subtotal)

b) Applicable Daily Tax

c) Insurance Requested (CDW, PAI, PEI)

d) Child / Baby Seat Charges

e) Drop Charges (Applicable to One Way Rentals)

4) TOTAL COST OF THE RENTAL

Canadian Tourism College Page 9 of 34 Printed: 2-Mar-11

CAR TRANSPORTATION TERMINOLOGY

 CDW Collision Damage Waiver, a waiver which absolves the

 Day 24 hours from time vehicle is picked up

 Economy Car Smallest vehicle category, often standard transmission.

 Full Size Largest vehicle category, also called Standard.

Alamo Rent-a-Car Enterprise Rent-a-Car

Avis Rent-a-Car Budget Rent-a-Car

Dollar Rent-a-Car Hertz Rent-A-Car

National Car Rental Thrifty Car Rental