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Benefits of attending training programs: Diagnose the sequential mediation

model effect of training transfer

ABSTRACT

Although training and development is a crucial element in the organization’s success, it

could be a waste of time and money unless it is transferred to the work and helps in
improving the employees’ performance. (Do you mean: unless carefully and successfully
applied in the workplace with the aim of enhancing employees’ professional skills.)

This study aims to shed the light on the importance of training transfer by examining
the sequential mediation model effect of this process. According to the latest figures, the
$200 billion spent every year on training activities only results in a 10% transfer of training
and a boost in productivity. This research based on expectation confirmation theory. By
adopting the convenience sampling approach, data were collected through an online
questionnaire distributed to public Jordanian organizations, 354 completed forms were
investigated and analyzed via statistical software Smart PLS. Results declare (have shown)
that there is no relationship between expectation (EXP) and training satisfaction (TS)
whereas it has a negative relationship with disconfirmation of beliefs (DOB) that has a
positive effect on TS. Perceived performance (PP) has an unexpected negative effect on TS
and a positive relationship with DOB. Alongside, Trainer efficacy (TE) has a positive impact
on TS that has a positive impact on motivation to transfer (MTT). MTT has a positive
relationship with a transfer of training (TOT) and additionally mediates the relationship
between TS and TOT. Moreover, this study demonstrates the sequential mediation model
effect of TOT. Limitations and implications were demonstrated for helping future works.
Keywords: training satisfaction, Expectation Confirmation Theory, trainer efficacy,
motivation to transfer, transfer of training.