PREDICTIONS:

Scenario 1: Alexis will be visiting her grandparents in Palawan on Monday. She must be back by Sunday
in Manila because she needs to report back to work the next day. She has chosen ABC Tours to take care
of her travel arrangements with free two (2) nights’ accommodation in ABC Grand Opera Hotel. Why did
she choose ABC Tours to take care of her travel arrangements?

Alexis should be provided with a local airport in a convenient location that provides a high frequency of
service, and ease of service in case of any ticket cancellation and rebookings, and is known for its high
standards of punctuality. Her flight must also be suitable and exact for the day/time she has allotted for
the trip, her seat must also be flexible and easily accessible. ABC Tours has offered Alexis two (2) free
nights’ accommodation in ABC Grand Opera Hotel which makes the travel arrangements much more
enticing for Alexis, the agency may also offer more extra features for product and/or service as long as it
remains free of charge. A travel agency makes booking flights much more easier and convenient which is
why Alexis opted to choose ABC Tours for the convenience of her trip to Palawan.

Scenario 2: Hugo and his family will be spending Christmas in France. The family had planned their trip
since last year. How can ABC Airways make their flight pleasant, especially for the kids?

Hugo and his family should be provided with pleasurable in-flight services, options for cheaper plane
tickets with hassle-free scheduled flights, an assurance for their safety and security, and some in-flight
entertainment services to keep the kids entertained throughout the entire flight to France.