Instructions

Imagine that you are the Chief Executive Officer (CEO) of a tourism or hospitality enterprise. Make a
statement explaining your company's idea of a personalized customer service. Make sure not to
exceed 10 sentences.

Here in AIR Hotel, we want to make our customers feel that we are a part of their stay. Our
company's idea of personal customer service is creating services that are tailored to fit a customer's
specific needs or expectations. It is the ability of our company to go the extra mile by approaching
and reacting to each customer individually throughout the customers' journey and experience.
Personalizing customer service leads to trust -hence influencing or altering customer behavior and
buying patterns in favour of our company for a long time. Personalization of customer service is the
act of showing the customers that we genuinely care; it makes them feel like they are more
connected to us in a more profound sense. In other words, personalization leads to customer loyalty;
from the perspective of the customer, it's like finding the perfect match! If a customer receives a
tailor-made solution to their problem, it leaves them a sense of satisfaction, and they would be more
likely patrons of the business from now on. Aside from that, customers often remain loyal of they
believe that the product, service, or organization they use meets their needs and is pro-active in
interacting with them. It is also vital for the company to maintain the image of a customer-friendly
business by utilizing social media platforms when dealing with angry customers, such as making a
sincere attempt to resolve the problem or creating a restitution for the error. By creating a
personalized customer service, we can make sure that we can meet or surpass our clients'
expectations and imparting them with a smile.