LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English.
The entire Listening test will last approximately 45 minutes. There are four parts, and directions are
given for each part. You must mark your answers on the separate answer sheet. Do not write your
answers in your test book.

PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test
book. When you hear the statements, you must select the one statement that best describes what
you see in the picture. Then find the number of the question on your answer sheet and mark your
answer. The statements will not be printed in your test book and will be spoken only one time.

Statement (C), “They’re sitting at a table,” is the best description of the picture, so you should select
answer (C) and mark it on your answer sheet.
1.

2.

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 3.

4.

4
5.

6.

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 PART 2
Directions: You will hear a question or statement and three responses spoken in English. They will not
be printed in your test book and will be spoken only one time. Select the best response to the question
or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

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 PART 3
Directions: You will hear some conversations between two or more people. You will be asked to answer
three questions about what the speakers say in each conversation. Select the best response to each
question and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be
printed in your test book and will be spoken only one time.

32. What problem does the woman mention?
(A) A table is not clean.
(B) A meal has been delayed.
(C) A dining room is full.
(D) A reservation is wrong.
38. What is the woman’s problem?
(A) She misplaced some documents.
(B) She did not receive a memo.
(C) She has a con ict in her schedule.
(D) She cannot �nd the sales department.

33. What does the woman say she wants to do?
(A) Pay with a credit card
(B) Meet with the chef
(C) Return later with a friend
(D) Write an online review
39. What does the woman inquire about?
(A) Interviewing for a job
(B) Getting assistance with a project
(C) Changing a lunch date
(D) Organizing a party

34. Why is the woman asked to wait? 40. What does the man say he will do?
(A) A shipment has arrived. (A) Notify the employees
(B) The kitchen has just opened. (B) Make a reservation
(C) An employee has not arrived. (C) Meet with job applicants
(D) Several orders have been placed. (D) Change a venue

35. Who most likely is the woman? 41. Where most likely are the speakers?
(A) A musician (A) At a �tness center
(B) An artist (B) At an art gallery
(C) A movie director (C) At a university
(D) A dance instructor (D) At a cooking school

36. What does the woman ask about? 42. According to the woman, why should Mr.
(A) An event schedule Hirst sign up for a membership?
(B) A oor plan (A) To attend a performance
(C) Some light �xtures (B) To book classes online
(D) Some price tags (C) To receive a free gift
(D) To leave a comment
37. What will the man most likely do next?
(A) Make a phone call 43. What does Jason give to Mr. Hirst?
(B) Put up a notice (A) A course schedule
(C) Deliver some items (B) A free T-shirt
(D) Clean a room (C) A membership card
(D) An application form

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7
44. What does the man say will take place in
November?
(A) An awards ceremony
(B) A staff orientation
(C) A colleague’s wedding
(D) A company excursion
45. What does the woman say she is concerned
about?
(A) A travel budget
(B) A ight itinerary
(C) A resort location
(D) An activity fee
46. Why does the man say, “it’s not too late”?
(A) To suggest reconsidering a plan
(B) To encourage the woman to join him
(C) To approve of a proposed schedule
(D) To correct an error made by the woman
47. Where do the speakers most likely work?
(A) At a travel agency
(B) At an interior design company
(C) At a landscaping �rm
(D) At a hardware store
48. What problem does the man mention?
(A) A tool is unavailable.
(B) A deadline cannot be met.
(C) A project went over budget.
(D) A client provided the wrong address.
49. How will the speakers solve the problem?
(A) By negotiating with the client
(B) By recruiting additional staff
(C) By increasing the amount of payment
(D) By canceling the work project
8
50. What has the woman forgotten to bring?
(A) A shopping bag
(B) A product receipt
(C) A credit card
(D) A gift certi�cate
51. What problem does the man mention?
(A) A product is out of stock.
(B) A special offer has ended.
(C) A policy must be enforced.
(D) A store is closing early.
52. What does the man imply when he says, “I’ll
be waiting”?
(A) He recommends that the woman return
tomorrow.
(B) He will be ready to assist the woman.
(C) He is prepared to work overtime this
evening.
(D) He thinks a process will take too long.
53. Who most likely is the man?
(A) A potential investor
(B) A new employee
(C) A safety inspector
(D) A factory supervisor
54. What are the speakers discussing?
(A) A work policy
(B) A job opportunity
(C) A recent accident
(D) A factory machine
55. What does the woman say she will give to
the man?
(A) A pair of goggles
(B) A safety helmet
(C) A oor plan
(D) A business contract
56. What is the woman announcing?
Marbles Restaurant
(A) A department will be relocated. Customer Receipt
(B) Some workers will be trained.
(C) Some rooms will be renovated. Pasta Alfredo $14.50
(D) A machine will be replaced. Sirloin Steak $17.00
Ice Cream Sundae $8.50
57. What is scheduled to take place next month? Chocolate Cake $9.00
(A) An awards ceremony TOTAL $49.00
(B) A client presentation
(C) An employee orientation
(D) A grand opening event 62. What information is the woman asked to
provide?
58. What does the woman say she will do? (A) Her table number
(B) Her reservation time
(A) Check a time
(C) Her receipt
(B) Create a schedule
(D) Her name
(C) Postpone a meeting
(D) Talk to a supervisor
63. Look at the graphic. Which amount does the
woman want to be refunded?
59. Who most likely is the woman? (A) $14.50
(A) A TV show host (B) $17.00
(B) A magazine writer (C) $8.50
(C) An interior designer (D) $9.00
(D) A real estate agent
64. What does the man tell the woman to do?
60. What is the main topic of the conversation? (A) Check a credit card statement
(A) Financial planning (B) Submit a form
(B) Home decorating (C) Speak with a supervisor
(C) Property prices (D) Visit the restaurant
(D) Time management

61. What will the man do in August?

(A) Launch a business
(B) Purchase a property
(C) Design a building
(D) Release a book

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9

Little Rock Business Convention
Event: March 27-28
Booth Set-up: March 26
Booth Removal: March 29
An excellent opportunity to promote your
goods and services to local people!
65. Who most likely are the speakers?
(A) Event organizers
(B) Recruitment experts
(C) Training instructors
(D) Catering staff
66. Look at the graphic. When will the man work
at the convention?
(A) On March 26
(B) On March 27
(C) On March 28
(D) On March 29
67. What does the woman say she will do?
(A) Assemble an event booth
(B) Speak with some workers
(C) Place some advertisements
(D) Contact the convention center
10
Nioh Gallery of Japanese Art
Pottery Exhibition
Oil Painting Exhibition
sculpture Exhibition
Photograpy Exhibition
Entrance
68. Why does the woman talk to the man?
(A) To purchase a ticket
(B) To register for a gallery tour
(C) To recommend an event
(D) To inquire about a lecture
69. Look at the graphic. Where does the man tell
the woman to go?
(A) To the Pottery Exhibition
(B) To the Oil Painting Exhibition
(C) To the Sculpture Exhibition
(D) To the Photography Exhibition
70. What does the man say about the gallery
maps?
(A) They contain an error.
(B) They are unavailable.
(C) They are free to all visitors.
(D) They can be obtained at the entrance.
 PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question and
mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book
and will be spoken only one time.

71. Where is the announcement being made? 77. What product is the speaker discussing?
(A) At a public library (A) A kitchen appliance
(B) At a music store (B) A computer program
(C) At a stationery shop (C) A cell phone
(D) At a bookstore (D) A navigation device

72. What can listeners �nd in Section 2-A? 78. What is unique about the product?
(A) Free samples (A) It is free to use.
(B) Promotional yers (B) It has a lifetime warranty.
(C) Newly-released products (C) It comes with additional items.
(D) Discounted items (D) It is easy to install.

73. What are listeners advised to do by July 31? 79. What does the speaker suggest that listeners
(A) Apply for a membership do?
(B) Register for a class (A) Attend a convention
(C) Complete a survey (B) Obtain a product sample
(D) Visit a different location (C) Visit a Web site
(D) Look at a catalog

74. Who most likely is the speaker?

(A) A library employee 80. Where is the talk taking place?
(B) A supermarket manager (A) At an orientation
(C) A gym worker (B) At a trade show
(D) A tennis club member (C) At a staff meeting
(D) At a product launch
75. What is the speaker calling about?
(A) A parking permit 81. Why does the speaker say, “Your customers
(B) A subscription cancellation spend a lot on your products”?
(C) A staff orientation (A) To note the rising prices of products
(D) An expired membership (B) To celebrate a business’s success
(C) To recommend a different approach
76. Why is the listener asked to stop by an (D) To thank the listeners for their efforts
of�ce?
(A) To return some equipment 82. What does the speaker give the listeners?
(B) To submit a form (A) A product sample
(C) To make a payment (B) An article
(D) To sign a contract (C) A survey
(D) An event schedule

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11
83. Where do the listeners work?
(A) At a post of�ce
(B) At a department store
(C) At a coffee shop
(D) At an of�ce building
84. What does the speaker imply when he says,
“please be patient”?
(A) An announcement will be made later.
(B) A meeting may take longer than planned.
(C) Some work may cause disruptions.
(D) Some visitors may arrive late.
85. What does the speaker remind the listeners
to do?
(A) Update a price list
(B) Order additional supplies
(C) Provide complimentary items
(D) Prepare a display area
86. What product will the listeners learn about
during the tour?
(A) Fitness machines
(B) Nutritional supplements
(C) Sports drinks
(D) Running shoes
87. Who is Joshua Pearson?
(A) A sales representative
(B) A product designer
(C) A market researcher
(D) A company president
88. What does the speaker ask the listeners to
do?
(A) Talk quietly
(B) Stay in a group
(C) Check a schedule
(D) Meet for lunch
12
89. Who most likely is the speaker?
(A) An actor
(B) A keynote speaker
(C) An athlete
(D) A musician
90. What caused the delay?
(A) A technical fault
(B) Inclement weather
(C) A ticketing error
(D) Traf�c problems
91. Why does the speaker say, “I’ll be signing
items at the end”?
(A) To explain why a schedule was changed
(B) To advise the listeners to form a line
(C) To encourage people to buy merchandise
(D) To remind listeners to pay attention to the
signs
92. Who is the speaker congratulating?
(A) Product developers
(B) Board members
(C) Sales representatives
(D) Orientation attendees
93. According to the speaker, what do customers
like about the products?
(A) They reduce expenses.
(B) They are easy to install.
(C) They last for several years.
(D) They come with a warranty.
94. What most likely will the listeners do next
month?
(A) Begin a new project
(B) Enjoy a vacation
(C) Meet with foreign clients
(D) Conduct a survey
 Dion Avenue

Picnic Area
Palmer Grange
Street 2nd Street
Theater Science Hall
Museum
(Main Hall)

Corby Road

98. What is the speaker mainly discussing?

95. What department does the speaker work in?
(A) A new exhibition
(A) Accounting
(B) A grand opening
(B) Sales
(C) A price reduction
(C) Marketing
(D) A live performance
(D) Human Resources

99. What are the listeners reminded to do?

96. Look at the graphic. What will be the avor of
the new product? (A) Provide directions
(B) Wear a uniform
(A) Blueberry
(C) Check a schedule
(B) Vanilla
(D) Set up a display
(C) Chocolate
(D) Strawberry
100. Look at the graphic. Where will some of the
listeners hand out pamphlets?
97. Which aspect of the new product will the
listeners discuss next? (A) Dixon Avenue
(B) Grange Street
(A) The shape
(C) Corby Road
(B) The price
(D) Palmer Street
(C) The packaging
(D) The launch date

This is the end of the Listening test. Turn to Part 5 in your test book.

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13
 READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible within
the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers
in your test book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C),
or (D) on your answer sheet.

101. Earlier this morning, a weather forecaster on 105. P & R Manufacturing will soon open another
CKCK radio ------- cloudy skies in this area. of�ce ------- the southern district of Dawson.
(A) predicted (A) in
(B) predicts (B) up
(C) predictable (C) against
(D) predictably (D) during

102. Filmore Corporation announced this morning 106. Star Vehicles has ------- been considering
that it will acquire Alomar Inc. for $4.2 billion, new marketing techniques for the SV-2500,
------- the corporate giant’s plans to start its newest motorcycle.
expanding into South America. (A) more recent
(A) con�rms (B) recently
(B) con�rmed (C) recent
(C) con�rming (D) recentness
(D) con�rmation
107. The assistant marketing director will soon
103. By becoming a member of our preferred �nish ------- report detailing the results of our
shoppers club, you are entitled to a discount latest advertising campaign.
on every purchase you -------. (A) his
(A) make (B) he
(B) shop (C) him
(C) owe (D) himself
(D) use
108. Wei’s Shoe Store will not be open on
104. Before signing a rental agreement, we advise Wednesday, July 1, ------- the national
inspecting all rental vehicles ------- to make holiday.
sure there is no damage. (A) according to
(A) strongly (B) because of
(B) extremely (C) however
(C) �rmly (D) therefore
(D) thoroughly

14
109. We all know how dif�cult it is to begin a new 115. ------- Billingtons’ headquarters is in Los
job, so please make our new staff members Angeles, they do have of�ces in other
feel comfortable by speaking to each one of countries.
them ------- after they arrive. (A) Thus
(A) essentially (B) Until now
(B) personally (C) Although
(C) exceptionally (D) Or else
(D) commonly
116. One of our station employees ------- happy
110. Our section chief, Mr. Choi, is going to to carry your heavy suitcase onto the train for
explain our ------- plastic-recycling policy to you.
the Board of Directors. (A) have been
(A) revising (B) would be
(B) revision (C) are being
(C) revise (D) is being
(D) revised
117. The head of Human Resources doesn’t have
111. Carolyn Ebbett in payroll needs your time time to interview Mr. Hassan today, so he has
sheets by Thursday ------- she can mail your ------- it until next week.
paychecks before the weekend. (A) directed
(A) even (B) presented
(B) yet (C) belated
(C) also (D) postponed
(D) so
118. You will notice seven different units -------
112. In most cases, effective labor management the Washburn Firm that focus on serving
practices lead to ------- productivity. customers in speci�c regions.
(A) increase (A) as for
(B) increases (B) between
(C) increased (C) within
(D) increasingly (D) because

113. Employees requesting additional days off 119. The branch manager announced that -------
must receive ------- from their divisional reaches the sales target �rst will receive a
directors. $500 bonus.
(A) approvingly (A) who
(B) approval (B) whoever
(C) approve (C) whose
(D) approved (D) whom

114. August 12 is the ------- for submitting 120. All amateur ------- should read ‘Follow the
résumés to MacAuley Manufacturing Ltd. for Light’ by Nina Lopez because it provides
the new position. wonderful tips.
(A) calendar (A) photographs
(B) intention (B) photography
(C) deadline (C) photographic
(D) admission (D) photographers

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15
121. As an employee here at Weitz Industries, you 126. Success here at Gregson Consulting is -------
are welcome to use the spacious company on the determination demonstrated by every
------- such as the exercise room free of single employee.
charge. (A) depend
(A) facilities (B) dependence
(B) guidelines (C) dependable
(C) products (D) dependent
(D) procedures
127. Posted on the bulletin board ------- the main
122. The results of this survey suggest that people entrance is a list of safety rules that all factory
who buy Smooth Pro Shampoo once will not workers must follow.
------- buy it a second time. (A) from
(A) importantly (B) of
(B) necessarily (C) beside
(C) completely (D) with
(D) vitally
128. Mr. Wilson has done exceptionally -------
123. Our crews have experienced many ------- leading his team even though he has little
problems at the downtown building site, so experience in this �eld.
we have decided to postpone all construction (A) partly
until next summer. (B) well
(A) ongoing (C) ever
(B) dissolved (D) yet
(C) restrained
(D) considerate 129. Ms. Davis told everyone to �nish reading the
draft ------- tomorrow afternoon.
124. The color of the curtains that Ms. Jeffries (A) with
received is not the same as the color ------- (B) toward
in our spring catalog, so she returned them. (C) between
(A) pictured (D) by
(B) informed
(C) sampled 130. Since this year’s growing season was
(D) exposed unusually long, this area experienced a huge
increase in its overall agricultural -------.
125. Certain ------- shown on this Web site is sold (A) construction
only at our main store in Oakville. (B) movement
(A) advertising (C) output
(B) merchandise (D) research
(C) retails
(D) refunds

16
 PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete the
text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.

Questions 131-134 refer to the following announcement.

Nigel Pollok’s Young Inventors Workshops

Nigel Pollok is a highly regarded ------- in the fields of engineering and computer science.
131.
Mr. Pollok ------- as head of product development at Het�eld Technologies for more than two
132.
decades. Drawing on his extensive experience, Mr. Pollok has organized several workshops
designed to get teenagers interested in science and technology. -------. This way, participants
133.
gain hands-on experience with new technology. Please note that there are no spaces left for the
workshops scheduled for May 23 and May 26. -------, several spaces are still available for the
134.
May 24 and May 25 workshops.

131. (A) innovator 133. (A) During his time at Het�eld, he

(B) innovated accomplished many great things.
(C) innovating (B) One allows participants to actually
(D) innovation construct a robotic device.
(C) He was involved with the much-publicized
132. (A) is serving Meditek research project.
(B) will serve (D) Participants should specify their age on
(C) has served the registration form.
(D) had been serving
134. (A) Furthermore
(B) However
(C) In fact
(D) Similarly

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17
Questions 135-138 refer to the following e-mail.

To: Bonanza Magazine <subscriptions@bonanza.com>

From: Katy Livingstone <klivingstone@webmail.net>
Subject: Magazine Subscription
Date: November 17

Dear Sir/Madam,

I am writing about my subscription to Bonanza Magazine, ------- is due to end on November 30.
135.
-------. My address has recently changed to 57 Baker Street, so please update my details
136.
accordingly. I’m also interested in �nding out more about other similar ------- you offer.
137.

I look forward to ------- your reply and your instructions on how I should pay for my renewed
138.
subscription.

Regards,

Katy Livingstone

135. (A) which 137. (A) activities

(B) it (B) vacancies
(C) this (C) courses
(D) mine (D) publications

136. (A) I hope it will be possible to end the 138. (A) receive
subscription early. (B) receiving
(B) The quality of Bonanza seems to be (C) received
steadily decreasing. (D) will receive
(C) I would like to renew the subscription for
a further 6 months.
(D) Please send me con�rmation once my
subscription has been processed.

18
Questions 139-142 refer to the following letter.

Eastern Electricity Company

1145 Holloway Ave, Halifax, NS, B3D 3L7

Dear Ms. Carlson,

-------. It seems as though you were mistakenly charged at a higher rate than usual. -------, we
139. 140.
have made a change to your bill and enclosed an accurate version with this letter. To be speci�c,

we deducted $68.49 in accordance with the actual rate at which you should have been charged.
Your monthly bill has been modi�ed ------- the change. We would like to express our apologies
141.
for this -------.
142.
Should you wish to discuss this issue, you may call me directly at 555-3877.

Sincerely,

Sam Saulnier
Customer Services Manager
Eastern Electricity Company

139. (A) Thank you for your interest in our 141. (A) to re ect
electricity supply services. (B) is re ecting
(B) We are still waiting for your outstanding (C) will re ect
electricity bill payment. (D) re ects
(C) As requested, I checked the bill for your
electricity usage last month. 142. (A) request
(D) I would like to inform you of an upcoming (B) cancelation
change to our electricity rates. (C) error
(D) policy
140. (A) Likewise
(B) Instead
(C) As a result
(D) For example

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19
Questions 143–146 refer to the following instructions.

Thank you for purchasing this pair of Aguilar Leather Shoes

Although you will probably own many pairs of shoes in your lifetime, none of the others will
match the beauty of your new Aguilar shoes. -------, it is in your best interests that you try to
143.
keep them in good condition. Use a high-quality polish to maintain their ------- appearance, but
144.
avoid liquid polishes and silicone sprays. When your shoes are wet, allow them to dry at room

temperature. Do not place them next to direct heat sources such as a heater or a fireplace.
------- may cause the leather to dry out, crack, and deteriorate. It is also important to remove dirt
145.
and dust regularly. -------. By doing this on a regular basis, you can prolong the lifespan of your
146.
Aguilar Leather Shoes.

143. (A) Otherwise 145. (A) Few

(B) For instance (B) Neither
(C) Even though (C) These
(D) Therefore (D) Much

144. (A) original 146. (A) We recommend using a soft damp cloth.
(B) various (B) You can return your shoes if you �nd a
(C) active defect.
(D) limited (C) Don’t forget to check our online
catalogue.
(D) These can be replaced very easily.

20
 PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following e-mail.

From: Merlin Catering <customerservice@merlin.com>

To: Veronica Bannister <vbannister@kwindustries.com.com>
Subject: Of�ce Party on June 12
Date: June 9

Dear Ms. Bannister,

We have made the requested amendments to your catering service for June 12.
Please see below for details.

Order placed: June 6

Order Details: 75 Cheese & Ham Sandwiches
Comments: Quantity reduced to 50 at client’s request (June 9)

The appropriate amount will be deducted from the payment you made on June 6 and
returned to you within two business days.

We greatly appreciate your patronage!

Jeff Swank
Merlin Catering

147. Why was the e-mail sent?
(A) To recommend a new service to a client
(B) To request additional information
(C) To inform a client about an inventory error
(D) To con�rm an adjustment to an order
148. What information is given to Ms. Bannister
about her payment?
(A) She must pay an extra charge within two
days.
(B) She should attempt to send it again.
(C) She will receive a partial refund.
(D) She sent an incorrect amount on June 6.

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21
Questions 149-151 refer to the following notice.

Fernville Bake Sale

This year’s Fernville Bake Sale will be held on 29 May from 11 A.M. to 5 P.M. We are still seeking
volunteers to make and sell baked goods at the event. Interested individuals should register at
City Hall in advance. They will be provided with a table when they arrive at the site of the bake
sale, the soccer �eld of Alderman Public Park on Ralston Drive. All baked goods should be freshly
prepared and be accompanied by a list of ingredients.

The city council plans to put proceeds from the event towards several local urban renewal
projects, such as the painting and decorating of the local children’s hospital. Some funds will also
be allocated for future town celebrations and festivities.

If you would like to participate directly in the bake sale, or simply �nd out more information about
it, please contact Donald O’Dowd at dodowd@fernville.gov.uk. We hope to see a large number of
people enjoying this fun annual event!

149. Where will the bake sale take place? 151. Who most likely is Mr. O’Dowd?
(A) At a city hall (A) The owner of a restaurant
(B) At a park (B) A local celebrity
(C) At a bakery (C) The founder of a charity
(D) At a hospital (D) A community event organizer

150. According to the notice, how will the city

council use some of the money from the
sales?
(A) To improve a building
(B) To host a painting exhibit
(C) To resurface city streets
(D) To boost local tourism

22
Questions 152-153 refer to the following text message chain.

[9:14 A.M.] Ryan Tennant

Hi, Becky. I could use a hand. You’re also working today, right?

[9:15 A.M.] Becky Moretz

I’m afraid so. A few people in my department were asked to
come in over the weekend. What’s up?

[9:17 A.M.] Ryan Tennant

I need help with a payment. I was going to use my department’s
credit card, but it isn’t in the drawer where it should be. I need
some ights booked for my business trip to Belgium next week.

[9:18 A.M.] Becky Moretz

I can book them for you on my department’s card. What are the
details?

[9:20 A.M.] Ryan Tennant

I’ll send you a screenshot. It’s the round trip that departs at 8:55
A.M.

[9:21 A.M.] Becky Moretz

I see it. I’ll sort that out right away.

[9:22 A.M.] Ryan Tennant

Thanks a lot! I’ll send you all my other details in an e-mail. Hold
on just a minute or so.

152. What problem does Mr. Tennant mention?
(A) He cannot access his department.
(B) A credit card is not in its usual place.
(C) A business trip has been rescheduled.
(D) Some ights have increased in price.
153. At 9:21 A.M., what does Ms. Moretz most
likely mean when she writes, “I’ll sort that out
right away”?
(A) She will reserve some ights.
(B) She will cancel a payment.
(C) She will revise an itinerary.
(D) She will call a department head.

GO ON TO THE NEXT PAGE

23
Questions 154-155 refer to the following notice.

To: Ivan Karpov

From: Eva Olsen
Sent: Saturday, August 4, 3:12 P.M

Just leaving the wedding reception at the Holly Hotel. Finished late, but clients were delighted
with our work. Now heading directly to �rst consultation with potential clients considering using
us for grand opening party. Meet me at Platinum Books on the corner of 13th and Finch. You’ll
recognize the place, as it’s just across the road from the coffee shop we worked with last year.
Don’t leave the of�ce without some of our sales brochures and pamphlets. I want to show the
potential clients what kind of decorations and entertainment we can provide. If the door of the
bookstore is locked when you arrive, just give me a quick call and I’ll have the proprietor let you
in. See you soon.

154. In what industry does Ms. Olsen most likely 155. What does Ms. Olsen ask Mr. Karpov to do?
work? (A) Purchase some decorations
(A) Financial consulting (B) Change the location of a client meeting
(B) Event planning (C) Place some advertisements
(C) Building maintenance (D) Bring some promotional materials
(D) Recruitment

24
Questions 156-157 refer to the following form.

Chemitek Corporation Security Keycard Issuance Form

Reason For Keycard Issuance

New employee Replacement keycard
Employee Details
Name : Rita Brolin Position: Lab Supervisor Work Area : Laboratory B

In the case of the issuance of a replacement keycard, please specify the reason:
The last time I used my keycard was when I left my work area at 3 P.M. on Friday, August 7
to attend the annual training workshop across town. I had parked in the Basement Level 2 car
park, but the attendant has not located my card there. This morning, I completely searched
my apartment, but it hasn’t turned up. Unfortunately, I have no idea where it has ended up.
I confirm that the above information is accurate. In the case of a replacement keycard
resulting from personal loss, I agree to pay $25 as a processing fee on the date of
issuance.

Processed by: Adam Woodford

Replacement security keycard issued: August 10
Previous security keycard deactivated : Yes No Not applicable

156. What is suggested about Ms. Brolin?
(A) She recently had a problem with her
vehicle.
(B) She has applied for a new position at
Chemitek.
(C) She attends a training workshop once a
week.
(D) She left Laboratory B on Friday afternoon.
157. What did NOT take place on August 10?
(A) A lost security keycard became unusable.
(B) Ms. Brolin’s home was inspected.
(C) A lost security keycard was handed in.
(D) A processing fee was submitted.

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25
Questions 158-160 refer to the following letter.

Mr. Grant Welch, Founder & Former President

Vertigo Cookware
346 Riker Street
Columbus, OH 43213

Dear Mr. Welch,

In late fall, Vertigo Cookware will kick o� an advertising campaign for its new line of kitchen utensils and
appliances. This is set to commence in November and will wrap up in late January. The advertisements will
appear on popular social media sites and on several cable TV channels.

We briefly thought about advertising in magazines, but due to falling readership numbers, we opted not to.
Instead, we plan to promote our products on billboards in high-visibility areas.

Please nd enclosed some draft drawings of some potential advertisements for your review. I look forward
to receiving your feedback. Although you are less involved with company matters these days, we still hope
to receive your approval and bene t from your expertise in advertising.

Best regards,

Devine Lynch, Marketing Manager

Vertigo Cookware

ENCLOSURES

158. When does Vertigo Cookware plan to begin 160. What has Ms. Lynch sent with the letter?
advertising its new range of merchandise? (A) Customer feedback
(A) In October (B) Sales projections
(B) In November (C) Product prototypes
(C) In December (D) Design samples
(D) In January

159. According to the letter, what type of

advertising will Vertigo Cookware do without?
(A) Billboard
(B) TV
(C) Internet
(D) Print

26
Questions 161-163 refer to the following letter.

Dear Ms. McDonald,

I have a subscription to Cinema Max Magazine, and I recently had a chance to read the article you
wrote titled “Classic Movies: The Yellow Canary”. For the most part, I really enjoyed your piece,
especially the way you described the film’s long and difficult production process. Other aspects,
however, were not detailed accurately. — [1] —. You wrote that William Goldsmith was the sole
screenwriter of “The Yellow Canary”, but although he did play a large role in the writing, he was one
of three screenwriters who collaborated on the project. — [2] —. Tom Cartwright and Bruce Hearns
originally penned the screenplay for the film. The reason I am aware of this is because I played
the part of Kathy Bynes in “The Yellow Canary”, in my first ever acting role, and I had frequent
meetings with the writing team, including Mr. Goldsmith. — [3] —. Although you may think this
is an insigni cant detail, I feel that the other writers of “The Yellow Canary” deserve credit, too. In
particular, Mr. Hearns’ contribution is too often overlooked. — [4] —.

Regards,

Angelica Langley

161. What is the purpose of the letter? 163. In which of the positions marked [1], [2], [3],
(A) To point out an error and [4] does the following sentence best
(B) To review a newly released movie belong?
(C) To pro�le a renowned director “He joined the process to revise an earlier
(D) To renew a magazine subscription draft of the script.“
(A) [1]
162. Who most likely is Ms. Langley? (B) [2]
(C) [3]
(A) A performer
(D) [4]
(B) A screenwriter
(C) A producer
(D) A journalist

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27
Questions 164-167 refer to the following letter.

Ms. Singh, January 3

It is my pleasure to offer you a one-year part-time laboratory assistant position with us here at
Cell Tech UK. — [1] —. Provided it suits you, your �rst day of work will be February 2. As we
discussed, this is a short-term position, but we can discuss the possibility of an extension at the
end of this initial contract. This is dependent on your performance over the employment period.
— [2] —.

The laboratory in which you will be posted is run by Professor Ian Flanagan, whom you will
report to each day and assist with his research on genetically modified crops. Professor
Flanagan personally suggested hiring you for the position after hearing from Dr. Marjorie Laing
that you had performed well in a similar role at Bio Water Systems Inc. last year. — [3] —.

I have enclosed a Cell Tech UK informational brochure and employee handbook. Please look
through these carefully and familiarize yourself with our policies, goals, and history. A contract is
currently being �nalized and will be sent out to you no later than one week from today. — [4] —.

Sincerely,

Robert Bulger
Personnel & Recruitment Manager
Cell Tech UK
Enclosure

164. What aspect of Ms. Singh’s employment offer
is NOT mentioned?
(A) The type of research she will assist with
(B) The date on which she will be paid
(C) The identity of her direct superior
(D) The duration of her employment term
166. What will Ms. Singh most likely do next?
(A) Con�rm her acceptance of a contract
(B) Review some company information
(C) Contact Professor Flanagan to discuss
terms
(D) Attend an orientation at Cell Tech UK.

165. What does the letter indicate about Professor 167. In which of the positions marked [1], [2], [3],
Flanagan? and [4] does the following sentence best
(A) He intends to hold an interview with Ms. belong?
Singh. “I’m certain you’ll prove to be a tremendous
(B) He received a recommendation from a asset to his research. “
colleague. (A) [1]
(C) He is responsible for all recruitment at (B) [2]
Cell Tech UK. (C) [3]
(D) He has won awards for his scienti�c (D) [4]
research.

28
Questions 168-171 refer to the following online chat discussion.

Daniel Farnley, Good morning, everyone. Yesterday, you all started using our new brochures. I’d
Team Leader
[8:32 A.M] like to know what you think.

I’m so glad our logo is more prominent on them now. I lost a few potential
Sue Tipton
customers in the past because they couldn’t immediately be sure which company
[8:34 A.M]
I was with and what I was selling.

True, but I wish they were much smaller. People are often reluctant to take large
Patrick Kent
brochures. We had difficulty handing them out a couple of years back. Don’t you
[8:36 A.M]
remember that?

Carol Allen Well, I think the layout of the pages, plus the colors and fonts, are all really nice.
[8:37 A.M] Potential customers will like that.

Sue Tipton I agree. And Patrick, I don’t think these are too big. I don’t think you need to
[8:39 A.M] worry.

And I like that they now include coupons to get money off our kitchen appliances.
Eva Firmino
I think that’s one of the best ways to attract potential customers, and it should
[8:41 A.M]
help us a lot.

168. Who most likely are the people writing on the 170. What does Ms. Allen think about the new
message board? brochures?
(A) Sales representatives (A) Their fonts are dif�cult to read.
(B) Web site designers (B) They have an attractive design.
(C) Appliance engineers (C) They should be more colorful.
(D) Recruitment agents (D) They are highly informative.

169. At 8:36 A.M., what does Mr. Kent most likely
mean when he writes, “Don’t you remember
that?”
(A) He prefers to distribute large brochures.
(B) He thinks the team is unable to meet a
deadline.
(C) He thinks the size could be problematic.
(D) He agrees that the logo stands out well.
171. What is the opinion of Ms. Firmino about the
new brochures?
(A) She thinks customers will �nd them
confusing.
(B) She is glad that they contain pictures of
products.
(C) She thinks they could be improved further.
(D) She is pleased that they include
discounts.

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29
Questions 172-175 refer to the following article.

Steelman Corporation Achieves Its Target

Boston (22 May) – Steelman Corporation is celebrating reaching its goal of reducing harmful
emissions at its manufacturing plant by 25 percent over the past two years. This target was rst
announced when the Go Green Program was implemented by Boston’s mayor, Clark Grodin. The rm
is a leader in the production of steel and iron products for use in building and construction.

As with other companies involved with the program, Steelman has been praised by local residents for
its commitment to cutting down on pollution in the local area. In accordance with the conditions of
the program, Steelman made great e�orts to reduce emissions by switching to machines with higher
energy e ciency.

Steelman’s CEO, Ken Milano, is delighted with the results. “When the factory was rst constructed
ve years ago, we were using ine cient machinery that created a high volume of toxic emissions.
But, since becoming involved with the program, we’ve changed our approach for the better, and we’re
happy to be limiting damage to our surrounding ecosystems.”

Steelman Corporation currently employs more than one thousand employees at its Boston plant and is
in the process of expanding the range of items it produces.

30
172. What is the main topic of the article? 174. The word “conditions” in paragraph 2, line 2,
(A) Steelman Corporation is preparing to is the closest in meaning to
open a new manufacturing plant. (A) states
(B) Steelman Corporation is working to (B) evaluations
reduce pollution at its facility. (C) appearances
(C) Steelman Corporation has recently (D) terms
launched a new advertising campaign.
(D) Steelman Corporation has implemented a 175. What is indicated about the Go Green
successful recycling approach. Program?
(A) It was �rst implemented �ve years ago.
173. What does Steelman Corporation (B) It was devised by the CEO of Steelman
manufacture? Corporation.
(A) Construction materials (C) It has been positively received by local
(B) Household chemicals residents.
(C) Electronic devices (D) It has resulted in an increase in pro�ts at
(D) Hybrid vehicles Steelman Corporation.

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31
Questions 176-180 refer to the following lea et and e-mail.

Mobius Guitar Strings Company

Mobius Guitar Strings Company has been a leading manufacturer of metal guitar strings for more than
thirty years. Made from the �nest components, our strings are of the highest standard and are used by
many renowned guitar players, such as Stevie Noonan of the band Wyld Fyre.

Mobius guitar strings must be properly maintained in order to prolong their lifespan. When you do not
have them attached to an instrument, avoid storing them in a humid environment, as this will quickly
result in rust formation. Keeping them in a plastic bag is an easy way to prevent rust. On some guitar
models, dirt can build up on the strings and around the tuning pegs. With some broad tuning pegs,
you might need to clean the strings more often than expected, as such pegs can cause a build-up of dirt.
Smaller, more modern pegs tend to allow the strings to stay cleaner for longer. In all cases, use a dry
cloth to wipe the strings on a regular basis.

We provide a professional cleaning service at a reasonable price. If you wish to use this service, remove
your strings, place them in a plastic bag inside an envelope, and either mail them to or drop them off in
person at our business location at 308 Gilroy Street, Bracebridge, P1L 1R7.

Cleaning of six strings or less is a at fee of $15.00. For each additional string, we charge an extra $5.
Cleaned strings will be returned by mail in approximately 7 to 10 days.

To: Mobius Customer Service

From: Charles Wright
Date: September 25
Subject: Re: String Cleaning

Dear sir/madam

I mailed my guitar strings to you for cleaning about three weeks ago, but have yet to receive
them back. Based on the information in your lea et, I included a check for $25 for eight strings.
Please let me know how much longer the service will take. I mailed them to your Carnegie
Avenue location on September 6.

Best wishes,

Charles Wright

32
176. What is suggested about Mobius Guitar
Strings?
(A) They are used by professional musicians.
(B) They are speci�cally designed for
beginners.
(C) They can be purchased through a Web
site.
(D) They are cheaper than other brands of
strings.
177. According to the lea et, what will damage
Mobius Guitar Strings?
(A) Installing them incorrectly
(B) Storing them in a plastic bag
(C) Cleaning them with a dry cloth
(D) Exposing them to humidity
179. Why did Mr. Wright send the e-mail?
(A) To �nd out if he quali�es for a special offer
(B) To check the availability of some
merchandise
(C) To complain about poor product quality
(D) To request an update on a service
180. What did Mr. Wright fail to do?
(A) Include an accurate amount of money
(B) Send his strings to the correct location
(C) Place his strings in an envelope
(D) Include his original proof of purchase

178. What is indicated about tuning pegs?

(A) They should be removed when cleaning
guitar strings.
(B) They are manufactured by Mobius Guitar
Strings Company.
(C) They in uence how often strings should
be cleaned.
(D) They should be replaced on a regular
basis.

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33
Questions 181-185 refer to the following e-mails .

E-Mail Message

To: IT Services <itdesk@ozmacorp.com>

From: Tracy Kowalski <tkowalski@ozmacorp.com>
Date: March 19
Subject: Security issue

Dear IT Desk:

Since your team finished installing the new retina scanners, I have been unable to access the
research labs on the fourth oor. Although my job here at Ozma Corporation rarely requires me to
visit the research labs, I do occasionally have business to conduct there. Being a project manager,
I would have assumed that I have full security clearance. I bumped into one of your workers in
the corridor and mentioned this issue to him. He advised me to contact you with my company
details. My employee identi cation number is 76254. I hope you can rectify this problem as soon
as possible. Thanks!

Tracy Kowalski

To: Tracy Kowalski <tkowalski@ozmacorp.com>

From: IT Services <itdesk@ozmacorp.com>
Date: March 19
Subject: Re: Security issue

Dear Ms. Kowalski,

Thank you for contacting IT Services. Since you provided your name and the other necessary
information, I was able to con rm that you should indeed have full security clearance and be
able to access every area of our facility. Your retina scan from last year should still work on the
new scanners. Obviously an error has occurred, so I suggest doing another scan in Room 233
today at 1 P.M.

For future assistance, please provide your workstation number and I will be able to access all
of your details even more quickly. The number is marked on the oorplan posted next to the
elevator on each oor. Many IT-related issues are more easily dealt with when we can quickly
look up the employee based on their workstation number.

Also, the next time you require assistance, simply reach me at extension 202 on the company’s
internal line. If I’m not immediately available, just leave a message with your details and a
description of the problem.

Regards,

Frank Corrie

34
181. What did Ms. Kowalski do before writing her
March 19 e-mail?
(A) She requested a new identi�cation card.
(B) She spoke with Mr. Corrie’s colleague.
(C) She attempted to reinstall some
equipment.
(D) She contacted her direct supervisor.
182. How did Mr. Corrie verify Ms. Kowalski’s
security clearance level?
(A) By checking her room location
(B) By inputting her details into a retina
scanner
(C) By contacting a security guard
(D) By referring to her name and staff ID
number
183. Where can Ms. Kowalski �nd her workstation
number?
(A) On the underside of her desk
(B) On her company ID card
(C) In her employee handbook
(D) On a diagram on the wall
184. In the second e-mail, the phrase “look up” in
paragraph 2, line 4, is closest in meaning to
(A) observe
(B) respond
(C) search
(D) admire
185. How does Mr. Corrie recommend that Ms.
Kowalski contact him if she needs help?
(A) By stopping by his of�ce
(B) By sending him an e-mail
(C) By chatting via a Web site
(D) By calling him directly
GO ON TO THE NEXT PAGE
35
Questions 186-190 refer to the following Web page, article, and review.

http://www.RTnotebooks.net/items_RTStellarange

Home Items Accessories Reviews Locations

Item: RT StellaV2.0 Notebook – Perfect for all your home-computing needs!

Item speci�cation:
• Powerful WI-FI receiver allows Internet connectivity anywhere in your home
• Large screen dimensions enable watching a range of media
• The latest ProWrite Media Suite – easy to use for all your publishing needs!
• Immersive Omnisound audio system for an immersive media experience
• A stylish waterproof bag facilitates easy transportation outside the home
• The Elite Speedbyte processor for an optimized user experience

Purchase price: $349.00 (Plus delivery charge according to your area)

Notebook Owners Be Advised

Garvey City (June 9) – Malfunctions and system errors plague release of RT’s new product.

Assistant designer Patric Tarte today spoke at a press conference about the ill-fated launch of the RT
StellaV2.0. “I can confirm media reports that there is an issue with the battery mechanism, meaning
that some laptops are overheating. Our engineering team has worked tirelessly around the clock to
solve this problem, and we are now set to release Version 2.1. Anybody experiencing issues with their
notebook’s power unit can exchange it for the updated device or receive a full refund of the purchase
plus and shipping charge. To show our commitment to excellent customer service, we will pick up your
old computer from your home free of charge.”

To arrange pick-up, or to speak to one of their technical experts, please call 555-337-4373.

36
 http://www.RTnotebooks.net/items_RTStellarange

Home Items Accessories Reviews Locations

ITEM: RT StellaV2.0 Notebook

I have long been a customer of RT and enjoyed their high-quality products. This time has been no
different. I live in a modern townhouse with several oors, so there is a large distance between oors. I
am able to get online through my laptop even when up in the attic! I did not �nd the ProWrite software
to be intuitive to use at �rst, but have become used to it over time. I know that the manufacturers have
acknowledged a fault with this product. However, this is not something I have encountered and I am
very happy with it. In my view, this is another strong product from RT!

Tracy Goodwitch
June 18

186. What is included in the purchase price of the
RT Stella notebook computer?
(A) Anti-virus software
(B) The delivery fee
(C) A waterproof travel case
(D) Technical support
187. Why was the article written?
(A) To advertise for a new staff member
(B) To publicize a company’s recent sales
�gures
(C) To announce the signing of a contract
with a courier company
(D) To provide information about a faulty
product
189. What does Ms. Goodwitch con�rm about the
RT StellaV2.0’s item description?
(A) The wi-� receiver is extremely powerful.
(B) The publishing software is easy to use.
(C) The processor is extremely fast.
(D) The screen is well-suited to watching
�lms.
190. What does Ms. Goodwitch suggest about her
computer?
(A) It has been collected by a courier.
(B) It has sustained water damage.
(C) Its battery unit is fully operational.
(D) The screen was cracked upon delivery.

188. What is mentioned about owners of faulty RT

StellaV2.0 laptops?
(A) They must bring their laptop to a retail
outlet.
(B) They will be sent a replacement power
unit.
(C) They should follow an online
troubleshooting guide.
(D) They may receive a refund of at least
$349.

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37
Questions 191-195 refer to the following e-mails and schedule.

TO: Don Wonder

FROM: Gabby Davidson
DATE: December 4
SUBJECT: Training day itinerary

Hi Don,

I’ve heard you’re going to be responsible for organizing our company training day this
year. As it’s your rst time doing this, I thought I’d give you some hints. You’ll need to
send a schedule to all staff members ahead of the event. You will also need to check the
attendance of staff members on the day. I have already put together a list of all employees
expected to be there and have left this in the top drawer of your desk. On the day, you’ll
also need to hand out ID badges and allocations for the group projects that will take place.
I think it would be best for you to allocate people to groups with people they don’t already
know. That way, the projects can also be used as a morale building exercise.

I am looking forward to what should be a memorable event. See you on the day!

Gabby

Redmond Law Services – Annual Training Day

December 9, 9:00 a.m. – 4:00p.m.

Expected attendees: John Rashford, Sally Bramington, Paul Newman, Ryan Renning, Holly Valencia,
Jose Censako, Tracey Truman, Gabby Davidson, Brian Wellington

9:00 a.m. – 11:00 a.m.: Corporate Law – What’s New?

Please assemble promptly in Meeting Room C for a rundown of the latest changes to legislature.

11:00 a.m. – 12:00 p.m.: Best Practice in Family Law

In-house speakers Sally Bramington and Ryan Renning will provide information collected from their
recent seminar in Los Angeles.

12:00 p.m. – 1:00 p.m.: Lunch

1:00 p.m. – 4:00 p.m.: Group Activity

Please see Don Wonder to receive your group allocations.

As many of you are aware, Ursula Pietersen is currently away on annual leave. As such, Sally Bramington
will be responsible for sourcing the caterers to provide our midday meal.

Schedule devised by Don Wonder

38
 TO: Don Wonder
FROM: John Rashford
DATE: December 6th
SUBJECT: Training Day

Don,

Thank you for taking time out of your busy schedule in order to organize this year’s
training event. I also really appreciate your sending round a schedule of the day to
everyone.

I just wanted to get in touch with regards to a few things. Mr. Wellington should also be
involved in the 11:00am talk, as he also attended that seminar. I feel his insight will be
invaluable to the group. Also, I feel it would be best if we allowed people to choose their
own groupings for the afternoon activities rather than allocating them. I’ve often found in
the past that staff often work better when allowed to do so.

Thanks again. I anticipate a highly educational day.

John Rashford

191. What is suggested about Ms. Davidson?
(A) She will not be attending the training
event.
(B) She has recently joined the company.
(C) She has printed some ID badges.
(D) She has produced a document.
192. In the second e-mail, the word “found” in
paragraph 2, line 4 is closest in meaning to
(A) located
(B) noticed
(C) expected
(D) secured
194. What did Mr. Wellington do recently?
(A) Organize a training list
(B) Make a sales pitch
(C) Take a trip to Los Angeles
(D) Help draft changes to legislature
195. What aspect of planning for the training day
do Ms. Davidson and Mr. Rashford disagree
on?
(A) How to allocate employees to groups
(B) How to monitor attendance
(C) How to arrive at the venue
(D) How to order the events

193. What is Ms. Pietersen usually responsible

for?
(A) Arranging lunch catering
(B) Providing a welcome speech
(C) Handing out ID badges
(D) Checking employee attendance

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39
Questions 196-200 refer to the following information slide, e-mail , and report.

Royale Burgers Grilling Workshop

Improving Equipment and Procedures

Grilling: The Current Method

* Kitchen staff use the Stendarr 300 Latch Grill.
* Manual grill adjustment required when changing between varying patty sizes
* Top plate heat: 215 °C, Bottom plate heat: 177 °C, Grilling time: 46 seconds.

Grilling: The Revised Method

* Kitchen staff use the Pegasus 450 Latch Grill
* Automatic adjustment when changing between varying patty sizes
* Top plate heat: 207 °C, Bottom plate heat: 173 °C, Grilling time: 57 seconds.

Advantages
→ More evenly cooked and avorful beef patties
→ Reduced risk of undercooking and food poisoning
→ Improved customer trust and satisfaction

To: Royale Burgers Regional Managers

From: Ron Weston, Director of Operations
Date: February 11
Subject: Re: Grill & Procedure Trials

Dear Royale Burgers Regional Managers,

I was very pleased that you were all able to join the grilling workshop yesterday. It’s not often that we
have an opportunity to invite you all to headquarters, so it was nice to see some familiar faces again.
As I mentioned during the workshop, we would like several Royale Burgers stores in our largest cities
to take part in a 20-week trial using the new equipment and procedures I presented to you. While the
trial is ongoing, I would like you to provide progress reports covering the effectiveness of the changes
and the response from both staff and customers. For this trial to work effectively, we need ve stores
each from London and Birmingham, and at least three each from Manchester and Newcastle. These
stores will be required to replace the necessary equipment accordingly and follow the new cooking
guidelines, effective March 1.

Best regards,

Ron Weston
Director of Operations
Royale Burgers

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 WEEK 3 (March 24) - Overall Report on Trial of New Grills & Procedures

City Participating Stores

London 5
Birmingham 4
Manchester 3
Newcastle 4

Although cooking time for grilled products has risen, initial results indicate that the benefits greatly
outweigh the downsides. Staff involved in the trials have noted more uniform cooking of meat and highly
positive customer feedback. Kitchen workers at the Meadow Street branch in Manchester also noted the
increased convenience of automatic features. We will continue to monitor the �ndings presented during
the trial.

196. According to the slide, why are changes
being made to grilling procedures?
(A) To reduce accidents among kitchen staff
(B) To facilitate the addition of new menu
items
(C) To cook food more quickly
(D) To improve the safety of food
197. What is true about the workshop discussed
in the e-mail?
(A) It was held using teleconferencing
software.
(B) It was organized by regional managers.
(C) It took place at Royale Burgers’ head
of�ce.
(D) It is conducted regularly throughout the
year.
199. What is indicated about staff at the Meadow
Street branch of Royale Burgers?
(A) They require 46 seconds to grill beef
patties.
(B) They have received some negative
feedback from customers.
(C) They no longer need to adjust grill settings
for different products.
(D) They are pleased about a newly-
implemented grill cleaning feature.
200. What city did NOT provide the requested
number of stores for the trial?
(A) London
(B) Birmingham
(C) Manchester
(D) Newcastle

198. According to the e-mail, what are stores

participating in the trial required to do?
(A) Install the Pegasus 450 Latch Grill
(B) Change settings on the Stendarr 300
Latch Grill
(C) Reduce the cooking time for grilled
products
(D) Compare the performance of two new
grills

Stop! This is the end of the test. If you �nish before time is called,
you may go back to Parts 5, 6, and 7 and check your work.

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