09 Homework 1

In

Multicultural Diversity in
Workplace for the Tourism Professional

Submitted by:

Jhuniella Marie Cruz

Angelika Frio

Hannah Joy Guillermo

Chastine May Masangya

Jonelyn Taran

Submitted to:

Ms. Jayza T. Sarabia

 A. Social Customs and Etiquettes of France

If you don't want to offend a French person, you should be aware of the most important and common
French customs and traditions before traveling.

The most important thing to know about French social norms is how to greet French people.

 Kisses on the cheek - This usually happens for women, children, and close male friends.
 Handshake - When meeting someone for the first time, extend a handshake.
 Always say "bonjour," which means "good day." Whether you're meeting a friend or walking
into a store, "bonjour" is always appropriate in French etiquette.

Visiting

 When invited to a dinner, it is customary for guests to inquire whether they are required to
bring anything on the day of the event. Flowers, on the other hand, are a very nice touch if you
want to be safe but be careful because certain flowers have meanings. Chocolates and sweets
can also be given.

Giving Gifts

 If you give wine, make sure it is of the highest quality available. The French appreciate their
wines.
 Gifts are typically opened when they are.

B. Business or Workplace Practices in France

Business Culture

 Appointments are required and should be made at least two weeks ahead of time.
 The most common ways to schedule an appointment are in writing or by phone.
 In French business culture, punctuality is valued and appreciated.
 Titles should be used in both correspondence and in person.
 Business attire is very important in France. Office and corporate attire for men is formal,
typically consisting of a suit and tie. Women's clothing that is both fashionable and modest is
common.
 Wait to be told where to sit because seating is assigned in descending order.
 A. Social customs and etiquettes in Switzerland

Anyone who wishes to live in a new country must become acquainted with its social customs and
etiquette. Switzerland is one of these countries. Despite being a multicultural country, there are a
number of customs that unite the entire country.

Social Etiquette

Greetings

 In Switzerland, a handshake is sufficient when meeting someone for the first time. You give the
handshake while maintaining eye contact with the other person. Breaking eye contact is
considered extremely rude.

Respect older people

 In general, this applies in all countries; elderly people are highly respected in this country. You
should always respect the elderly by giving them your seat.

Don’t chew gum

 If you're in the mood for gum, avoid chewing it in public. The Swiss regard it as a rude and
irritable act.

Dining Etiquettes

 First and foremost, you must arrive on time; you may arrive earlier, but no later than 15
minutes. You should not take this invitation for granted.

 After you've sat down at the dinner table and fixed your plate, make sure that everyone else has
done the same. "Guten Appetit." should be said before you begin eating.
 B. Business or Workplace Practices in Switzerland

Swiss business people are strict, pragmatic, and unpretentious, and they expect their employees and
other business associates to give their all in their work and business dealings.

Etiquette in Business

Make Appointments

 In Switzerland, no one will meet you without an appointment. If you want to meet with
someone, you must make an appointment first.

Dress code

 Both men and women are expected to follow the professional business code in the business
zone. Men should dress conservatively but stylishly in suits, shirts, and ties, while women should
dress conservatively in suits and dresses with subtle accessories.

Punctuality

 Swiss people are very punctual, both in business and in their personal lives, and they regard
punctuality as a matter of responsibility. Being late for important meetings and work should be
avoided at all costs.

Greetings and Titles

Many things should be kept in mind when meeting someone in Switzerland in order to respect Swiss
etiquette:

 Always shake everyone's hand.

 Say hello to everyone.
 A. What are the things you have learned or realized from doing this activity?

Answer: Our world comprises of several nations, individuals, and cultures, and every nation has its own,
inviolable culture. After completing this task, we’ve come to realize that it's important to constantly be
aware of the culture and population of a location before traveling there. Aside from the fact that it's for
your own protection, it demonstrates our respect for them and our acknowledgment of their culture.
We came to the realization that success abroad depends on having a solid understanding of local
customs and business and professional practices. Business people may appreciate their counterparts
and help forge enduring and trustworthy connections by taking the effort to learn about other cultures.
Building bridges across cultural divides and learning to accept and value others who are different from
us are all made possible with the aid of cultural understanding. As we get to understand ourselves
better, we can relate to people from different cultural backgrounds more effectively. As a result, there is
less intercultural conflict and more cultural connectedness.

B. How are these learnings or realizations helpful and applicable in your future work in a Tourism
and Hospitality Establishment?

Answer: It's a pleasant way to bridge cultural gaps, and natives often appreciate the effort. It's an
important way to avoid gravely upsetting the local public and even facing arrest. It's a fantastic way to
open doors and gain access to experiences that other travelers might not have. In most industries,
outstanding communication skills are highly valued, and the higher one rises in the hierarchy, greater
important they become. Every day in the hospitality and tourism industry can involve interactions with
people of various backgrounds, ages, nationalities, and temperaments. While those who serve foreign
tourists are often more understanding, some may not be. Trying to cause offense to someone in a
position of authority, such as a law enforcement officer, or to somebody who holds the keys to a part of
your trip, such as a tour operator or innkeeper, and you could endanger yourself and your travel plans.
With these learnings, we can now have a clearer knowledge of the necessity of understanding a
particular group of people and a nation's culture in the tourist and hospitality industries. This gives us a
broad perspective on how we can provide them with exceptional and excellent service.