CHAPTER 5

SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS

This chapter sums up the result of the study which the researcher would like to present

briefly the summary of finding, conclusion, and recommendation of the study.

SUMMARY OF FINDING

The following are based on the result of the conducted study on the practices of

the owner/manager and customer satisfaction on selected funeral home in Sultan

Kudarat.

The majority of the respondents belonged to the age bracket of 30-35 years old

and most of them were female. Almost 50% of the respondent were in married.

The challenge faced by the respondents on owner/ manager practices were rated

Most of the time, Sometimes and with the corresponding value mean 3.71, 3.37

the impact of customer satisfaction on the selected funeral home in Sultan

Kudarat were majority rated satisfied with the corresponding value mean 2.83,
CONCLUSTION

Based on the summary of finding presented the following conclusion are drawn.

The most of the respondents both owner/manager and customer and most of them were

female.

The selected funeral home in Sultan Kudarat proved to have a considerable

impact brought by the challenge experience by the customer respondent.

RECOMMENDATION

Base on the drawn conclusion of the study, the following statement are hereby

recommended.

1. The owner of the selected funeral in sultan Kudarat should improve their

facilities.

2. This study was conducted, the result of customer satisfaction should be applied

the funeral home owner to improve their service.