Professional Documents
Culture Documents
www.emeraldinsight.com/0143-7739.htm
LODJ
39,8 Perceived underqualification and
job attitudes: the role of
transformational leadership
Downloaded by Korea Advanced Institute of Science and Technology - Hongneung Campus At 23:12 13 October 2018 (PT)
Abstract
Purpose – The purpose of this paper is to delve into perceived underqualification, which refers to employees’
awareness that they have deficient abilities relative to their job demands (abilitiesodemands). In examining
person–job (P–J) misfit, previous research has primarily focused on one type of misfit, overqualification
(abilitiesWdemands), leaving the other type, underqualification, unexplored. To address the neglect, this
study investigates how perceived underqualification relates to job attitudes (job satisfaction, organizational
commitment, and turnover intention) and how transformational leadership moderates the relationships.
Design/methodology/approach – Survey data were collected from employees working at diverse
organizations in South Korea over two waves; at Time 1, perceived underqualification and transformational
leadership were measured and at Time 2, job attitude variables were measured. Responses from 188
employees were used for hypothesis testing.
Findings – Perceived underqualification is negatively related to job satisfaction and organizational
commitment and positively related to turnover intention when transformational leadership is low. However,
under high transformational leadership, such negative attitudinal implications of perceived
underqualification are weakened.
Originality/value – By examining underqualification for the first time, this study corrects the current
incomplete and biased understanding of P–J misfit, which is exclusively overqualification-focused.
In addition, this study provides new insight into individual responses to P–J misfit by revealing that the
responses are not always negative. This study specifies transformational leadership as the contingency factor
that enables such responses, thus further advancing the P–J misfit literature that has hardly examined the
leadership effect.
Keywords Transformational leadership, Organizational commitment, Job satisfaction, Turnover intention,
Perceived underqualification, Person–job misfit
Paper type Research paper
misfit (Liu et al., 2015; Maynard and Parfyonova, 2013), which represents the mismatch 963
between job demands and worker abilities (Cable and DeRue, 2002; Edwards, 2008).
However, the two P–J misfit types have different implications (Erdogan et al., 2011). While
employees with an overqualification perception feel they have surplus abilities relative to
job requirements (i.e. demands o abilities), those with an underqualification perception
feel they have deficient abilities (i.e. demands W abilities). These mismatches in opposite
directions connote important differences in the psychological nature of the two misfit
types (Cable and DeRue, 2002), such that overqualification is associated with a sense of
superiority in accomplishing given job tasks, whereas underqualification is related to a
sense of inferiority. However, the literature on P–J misfit has not made a clear distinction
between the two (Erdogan et al., 2011), and even several scholars who expected different
effects depending on the direction of misfit (Liu et al., 2015; McKee-Ryan and Harvey,
2011) have exclusively focused on one type of misfit, overqualification, leaving the other
type, underqualification, unexplored. We note that such incomplete conceptualization of
misfit types or biased examination of misfit phenomenon can pose problems in validly
explaining the relationships between P–J misfit and work outcomes. Therefore, to combat
these problems and advance P–J misfit theory, this study delves into perceived
underqualification and how it relates to employee attitudes at work.
Regarding perceived overqualification, cumulative evidence has revealed that
individuals with this misfit perception negatively respond to their misfit by building
negative attitudes toward their jobs and forming intent to leave the organization (for a meta-
analysis, see Harari et al., 2017). Consistent with the fundamental tenet of early fit literature
that misfit is a negative stressor regardless of its directionality (French et al., 1974; Harrison,
1978), those negative responses are expected to occur among individuals with an
underqualification perception as well. However, we advance this previous notion by
drawing upon cognitive appraisal theory of stress (Lazarus and Folkman, 1984). This theory
suggests that individuals vary in their appraisal of stressors – stressor as a challenge or as a
threat – and depending on this appraisal, they go through different coping processes.
We thus propose that for individuals with an underqualification perception, once they
appraise their misfit as a challenge, not as a threat, it is also possible to positively respond to
the stressful state of misfit. This indicates that for underqualification perceivers, not only a
passive response to P–J misfit of building negative attitudes, but also a proactive response
to challenge the misfit is possible; the latter involves actively engaging in improving one’s
abilities to better meet the job demands. That is, by developing one’s own job-related
capabilities, a person can build better fit and attitudes regarding one’s job.
These two contrasting ways of responding to underqualification indicate that
contingencies are involved. Depending on contingency factors that influence
underqualification perceivers’ framing of confronted misfit state, their job attitudes are
expected to vary, and this study proposes transformational leadership as an important
contingency factor. Despite abundant evidence of the leader effects on shaping followers’
responses to work life (Avolio et al., 2009; DeRue et al., 2011), researchers have paid
surprisingly little attention to the impact of leadership on how employees respond to their
P–J misfit. Thus, this paper highlights the role of transformational leadership which refers
to transforming the way followers view their work and inspiring them to develop their own
potential and perform beyond expectations (Bass, 1985; Bass and Riggio, 2006). We suggest
LODJ that by offering an optimistic lens through which underqualification perceivers appraise
39,8 their misfit as a challenge rather than as a threat, transformational leaders are likely to
induce proactive rather than passive responses among these employees, thus enhancing
their attitudes toward the job.
Using survey data from 188 full-time employees working at diverse organizations in
South Korea, this study tests how transformational leadership moderates the relationships
Downloaded by Korea Advanced Institute of Science and Technology - Hongneung Campus At 23:12 13 October 2018 (PT)
964 between perceived underqualification and job attitudes, including job satisfaction,
organizational commitment, and turnover intention. Overall, our data analysis reveals the
substantial effects of transformational leadership on enhancing underqualification
perceivers’ job attitudes. This finding answers the recent scholarly call to explore what
leads misfit perceivers to frame their state in terms of opportunity and growth (Follmer
et al., 2018), and more importantly, this study advances extant fit/misfit literature by
validating the possibility of avoiding negative consequences of P–J misfit.
966 potential opportunities for growth and proactively engage in developing their capabilities, and
with this enhanced experience about their job, they will develop better job attitudes. In this
regard, we posit that transformational leadership alleviates the negative implications of
perceived underqualification on job attitudes; it weakens the negative relationships between
perceived underqualification and job satisfaction/organizational commitment and weakens
the positive relationship between perceived underqualification and turnover intention.
Put differently, we propose the following hypotheses:
H1. Transformational leadership positively moderates the negative relationship between
perceived underqualification and job satisfaction.
H2. Transformational leadership positively moderates the negative relationship between
perceived underqualification and organizational commitment.
H3. Transformational leadership negatively moderates the positive relationship between
perceived underqualification and turnover intention.
Method
Data
The sample was composed of full-time employees working at diverse organizations in
South Korea. Survey participants were recruited through one author’s social network
(e.g. colleagues, friends, and family members). They were informed that survey participation
was voluntary, confidentiality was guaranteed, and they could withdraw from the study at
any time. Surveys were distributed to the participants over two waves. To avoid common
method variance (Podsakoff et al., 2003), the researcher distributed the second survey
approximately two weeks after distributing the first one. The first survey included
measures of perceived underqualification, transformational leadership, and demographics,
and 312 individuals completed the first survey. The second survey containing measures for
job satisfaction, organizational commitment, and turnover intention was distributed to these
312 individuals, and 202 individuals finished the second survey, resulting in a response rate
of 64.7 percent. After excluding incomplete questionnaires or mismatching data sets,
188 responses were available for hypothesis testing. The sample was 51.1 percent male and
average age was 39.9 years (SD ¼ 10.02), all being over age 18. Overall, 61.2 percent had
at least a bachelor’s degree and 16.5 percent had a graduate degree. Average tenure was
12.01 years (SD ¼ 9.95).
Measures
All measures were rated on a Likert-type scale ranging from one (strongly disagree) to seven
(strongly agree).
Perceived underqualification. Based on the four-item scale of perceived overqualification
developed by Johnson and Johnson (1996), we constructed items for perceived
underqualification. Specifically, except for one item, “My talents are not fully utilized on
my job,” we transformed the other three items to reflect perceived underqualification by
substituting the words related to overqualification with their opposites. For example, we
transformed “My formal education overqualifies me for my present job” into “My formal
education underqualifies me for my present job.” The other two items were “My work Underqualification
experience is less than necessary to do my present job” and “Based on my skills, I am and leadership
underqualified for the job I hold” (α ¼ 0.78).
Transformational leadership. Transformational leadership was measured with 22 items
developed by Bass (1985) and Bycio et al. (1995). Sample items are “My supervisor’s ideas
have forced me to rethink some of my own ideas which I had never questioned before” and
Downloaded by Korea Advanced Institute of Science and Technology - Hongneung Campus At 23:12 13 October 2018 (PT)
Results
Descriptive statistics and correlations among the variables are shown in Table I. Before
hypothesis testing, we conducted a confirmatory factor analysis to assess the factor structure
of the five key variables: perceived underqualification, transformational leadership, job
satisfaction, organizational commitment, and turnover intention. The hypothesized five-factor
model achieved acceptable fit with the data ( χ2/df ¼ 1.34; TLI ¼ 0.95; CFI ¼ 0.95;
RMSEA ¼ 0.06). Plausible alternative models, such as the three-factor model wherein job
satisfaction, organizational commitment, and turnover intention were combined into one
( χ2/df ¼ 2.32; TLI ¼ 0.89; CFI ¼ 0.90; RMSEA ¼ 0.08) and the one-factor model wherein all
variables were combined into one ( χ2/df ¼ 6.84; TLI ¼ 0.49; CFI ¼ 0.54; RMSEA ¼ 0.18),
displayed poorer fit. These results supported our examination of the five variables as
discriminant constructs.
Table II presents the results of regression analysis for each job attitude variable.
The interaction between perceived underqualification and transformational leadership was
significant in predicting job satisfaction (b ¼ 0.13, SE ¼ 0.07, p o0.10), organizational
commitment (b ¼ 0.17, SE ¼ 0.07, p o0.05), and turnover intention (b ¼ −0.25, SE ¼ 0.08,
p o0.01). To interpret the form of the interaction, the simple slopes for the relationship
between perceived underqualification and each job attitude variable at one SD above and
below the mean of transformational leadership were plotted (see Figure 1). Simple slope
Downloaded by Korea Advanced Institute of Science and Technology - Hongneung Campus At 23:12 13 October 2018 (PT)
39,8
968
LODJ
Table I.
and correlations
Descriptive statistics
Variable Mean SD 1 2 3 4 5 6 7 8 9 10
Discussion
This study investigated an unexplored dimension of P–J misfit – underqualification. Data
analysis revealed that perceived underqualification was negatively related to job
satisfaction and organizational commitment and positively related to turnover intention
when employees reported low levels of transformational leadership. High levels of
transformational leadership weakened these relationships. These findings indicate that
transformational leadership can help individuals, who feel that their abilities are deficient
relative to their job demands, to better respond to their misfit state.
Implications
This study makes several contributions to the existing literature. First, by explicating
perceived underqualification and how it relates to job attitudes, this study corrects the
current incomplete and biased understanding in the P–J misfit literature which has covered
only half of the misfit phenomenon, overqualification. Although perceived overqualification,
based on cumulative evidence, has been suggested to be an important antecedent of
negative work outcomes (Harari et al., 2017), researchers have not provided empirical
evidence of perceived underqualification. Therefore, to extend the P–J misfit literature, this
study delineates unknown nature and work outcomes of perceived underqualification, thus
39,8 3.50
Job Satisfaction
LOW
3.00
Transformational
Leadership
2.50
HIGH
Downloaded by Korea Advanced Institute of Science and Technology - Hongneung Campus At 23:12 13 October 2018 (PT)
970 2.00
Transformational
Leadership
1.50
1.00
LOW HIGH
Perceived Underqualification
3.00
Organizational Commitment
2.50
LOW
2.00
Transformational
Leadership
1.50
HIGH
1.00 Transformational
Leadership
0.50
0.00
LOW HIGH
Perceived Underqualification
7.00
6.50
Figure 1.
Turnover Intention
covering the other half of the misfit phenomenon. By doing so, this paper actively answers
the scholarly calls for examining the impact of the directionality of demands–abilities misfit
(Cable and DeRue, 2002; Erdogan et al., 2011).
Second, this study provides new insight into how individuals respond to their P–J misfit,
by revealing that their responses are not always negative. Consistent with the general
perspective in early fit literature, which posits that misfit is a negative stressor (French et al.,
1974; Harrison, 1978), there has been little doubt about the expectation that perceived
underqualification leads to negative consequences (Edwards, 2008). However, by suggesting
that the outcomes of perceived underqualification are more complex than expected, this
study advances the previous perspective. Drawing upon cognitive appraisal theory of
stress, we theorized that the perception of underqualification can elicit contrasting ways of Underqualification
responses depending on whether individuals view their stressful state of misfit as a and leadership
challenge or as a threat, and empirically demonstrated that negative responses to P–J misfit
are indeed avoidable. We believe that by taking this new insight we provide, scholarly
discussion on the essence and effects of misfit can be further enriched.
Third, this study introduces leadership as an important boundary condition underlying
Downloaded by Korea Advanced Institute of Science and Technology - Hongneung Campus At 23:12 13 October 2018 (PT)
the relationships between P–J misfit perceptions and work outcomes. Although leadership 971
can be a critical factor that determines employees’ responses to their work life, few
researchers have investigated the leadership effect in the context of P–J misfit. Thus,
focusing on transformational leadership, this study not only advances the current
understanding of the boundary conditions, but also answers the recent scholarly call to
explore a specific factor that encourages misfit perceivers to frame their state in a positive
way (Follmer et al., 2018). We specifically theorized that transformational leaders help
underqualification perceivers to view their misfit as a challenge to be overcome, thereby
reducing the negative attitudinal implications of misfit, and our empirical evidence revealed
that a high level of transformational leadership substantially weakens the negative impacts
of perceived underqualification on job attitudes. Ultimately, this finding indicates that if
there exists an appropriate contextual factor that enables misfit perceivers to positively
interpret their job situations and enhances their motivation, the negative impacts of
perceived misfit on work outcomes can be effectively managed.
Finally, this study also contributes to the research on proactivity. Prior proactivity
research has tended to focus on individual differences, giving relatively little attention to
contextual factors (Parker et al., 2010). For example, researchers assert that extraversion and
openness to experience are positively associated with proactive behaviors in the
socialization process (Wanberg and Kammeyer-Mueller, 2000), and that conscientious
individuals are more likely to endeavor to achieve a better fit in the organization (Parker
et al., 2010; Parker and Collins, 2010; Simmering et al., 2003). Although dispositional
differences among individuals are relevant to their proactive responses at work, situational
factors motivating employees to pursue proactive goals can also be a strong predictor of
their proactivity (Parker et al., 2010). Thus, by revealing that transformational leadership
can play an important role in allowing underqualification perceivers to proactively respond
to their misfit, we further substantiate such a scholarly notion.
972 underqualification when they are struggling for jobs in which the standards of
performance or the terms of rewards are clearly specified. This is because people can
easily recognize how deficient they are in performance, comparing with the objective
standards. On the contrary, if those standards are ambiguous, as is the way with jobs
requiring creativity, employees may not be able to easily recognize, or not much sensitive to,
whether they are deficient or not. Thus, it seems plausible that, for instance, a product
designer is less likely to perceive underqualification than a salesperson whose performance
standards are more specifically defined. Future research exploring specific job or
occupational characteristics that may saliently lead to perceived underqualification and
resulting job attitudes will provide important insight into P–J misfit at work.
Finally, a sample of Korean employees limits the generalizability of the findings to
different contexts. Cultural values can influence how individuals perceive and react to P–J
misfit (Erdogan et al., 2011; Harari et al., 2017; Wu et al., 2015). As this study examined
perceived underqualification in one specific cultural context, replicating the present
investigation in other cultural contexts is worthy of consideration.
Conclusion
This study investigated how individuals who perceive that they have less education, experience
and KSAs than what their job requires respond to their P–J misfit, and found that
transformational leadership weakens the negative implications of perceived underqualification
on job attitudes. On a practical level, our findings indicate that to make underqualification
perceivers develop themselves and realize their full potential in demanding situations,
organizations need to note the important roles of leaders and train them on transformational
leadership skills. By facilitating development of employees with an underqualification perception
and, thereby, their retention in the organization, transformational leaders can substantially
contribute to reducing costs associated with employee turnover such as separation, recruiting,
and training costs (Allen et al., 2010) and improving misfit perceivers’ quality of life at work. We
hope that this study stimulates further scholarly discussion on perceived underqualification and
ways to help organizations in managing individuals with such P–J misfit perception.
References
Allen, N.J. and Meyer, J.P. (1990), “The measurement and antecedents of affective, continuance and
normative commitment to the organization”, Journal of Occupational Psychology, Vol. 63 No. 1,
pp. 1-18.
Allen, D.G., Bryant, P.C. and Vardaman, J.M. (2010), “Retaining talent: replacing misconceptions with
evidence-based strategies”, Academy of Management Perspectives, Vol. 24 No. 2, pp. 48-64.
Avolio, B.J., Reichard, R.J., Hannah, S.T., Walumbwa, F.O. and Chan, A. (2009), “A meta-analytic review
of leadership impact research: experimental and quasi-experimental studies”, Leadership
Quarterly, Vol. 20 No. 5, pp. 764-784.
Bass, B.M. (1985), Leadership and Performance Beyond Expectations, Free Press, New York, NY.
Bass, B.M. and Avolio, B.J. (1993), Improving Organizational Effectiveness Through Transformational
Leadership, Sage Publications, Thousand Oaks, CA.
Bass, B.M. and Riggio, R.E. (2006), Transformational Leadership, Lawrence Erlbaum Associates, Underqualification
Mahwah, NJ. and leadership
Bass, B.M., Avolio, B.J., Jung, D.I. and Berson, Y. (2003), “Predicting unit performance by assessing
transformational and transactional leadership”, Journal of Applied Psychology, Vol. 88 No. 2,
pp. 207-218.
Burris, B.H. (1983), “The human effects of underemployment”, Social Problems, Vol. 31 No. 1, pp. 96-110.
Downloaded by Korea Advanced Institute of Science and Technology - Hongneung Campus At 23:12 13 October 2018 (PT)
Bycio, P., Hackett, R.D. and Allen, J.S. (1995), “Further assessments of Bass’s (1985) conceptualization 973
of transactional and transformational leadership”, Journal of Applied Psychology, Vol. 80 No. 4,
pp. 468-478.
Cable, D.M. and DeRue, D.S. (2002), “The convergent and discriminant validity of subjective fit
perceptions”, Journal of Applied Psychology, Vol. 87 No. 5, pp. 875-884.
Cammann, C., Fichman, M., Jenkins, D. and Klesh, J. (1979), “The Michigan organizational assessment
questionnaire”, unpublished manuscript, University of Michigan, Ann Arbor, MI.
Cammann, C., Fichman, M., Jenkins, D. and Klesh, J.R. (1983), “Assessing the attitudes and perceptions
of organizational members”, in Seashore, S.E., Lawler, E.E. III, Mirvis, P.H. and Cammann, C.
(Eds), Assessing Organizational Change: A Guide to Methods, Measures, and Practices, Wiley,
New York, NY, pp. 71-138.
Coad, A.F. and Berry, A.J. (1998), “Transformational leadership and learning orientation”, Leadership &
Organization Development Journal, Vol. 19 No. 3, pp. 164-172.
DeRue, D.S., Nahrgang, J.D., Wellman, N. and Humphrey, S.E. (2011), “Trait and behavioral theories of
leadership: an integration and meta-analytic test of their relative validity”, Personnel Psychology,
Vol. 64 No. 1, pp. 7-52.
Devloo, T., Anseel, F. and De Beuckelaer, A. (2011), “Do managers use feedback seeking as a strategy to
regulate demands–abilities misfit? The moderating role of implicit person theory”, Journal of
Business and Psychology, Vol. 26 No. 4, pp. 453-465.
Dvir, T., Eden, D., Avolio, B.J. and Shamir, B. (2002), “Impact of transformational leadership on follower
development and performance: a field experiment”, Academy of Management Journal, Vol. 45
No. 4, pp. 735-744.
Edwards, J.R. (2008), “Person–environment fit in organizations: an assessment of theoretical progress”,
Academy of Management Annals, Vol. 2 No. 1, pp. 167-230.
Erdogan, B., Bauer, T.N., Peiro, J. and Truxillo, D.M. (2011), “Overqualified employees: making the best
of a potentially bad situation for individuals and organizations”, Industrial and Organizational
Psychology, Vol. 4 No. 2, pp. 215-232.
Follmer, E.H., Talbot, D.L., Kristof-Brown, A.L., Astrove, S.L. and Billsberry, J. (2018), “Resolution,
relief, and resignation: a qualitative study of responses to misfit at work”, Academy of
Management Journal, Vol. 61 No. 2, pp. 440-465.
French, J.R.P., Rodgers, W.L. and Cobb, S. (1974), Coping and Adaptation, Basic Books, New York, NY.
Grant, A.M. and Ashford, S.J. (2008), “The dynamics of proactivity at work”, Research in Organizational
Behavior, Vol. 28, pp. 3-34.
Halaby, C.N. (1994), “Overeducation and skill mismatch”, Sociology of Education, Vol. 67 No. 1, pp. 47-59.
Harari, M.B., Manapragada, A. and Viswesvaran, C. (2017), “Who thinks they’re a big fish in a small
pond and why does it matter? A meta-analysis of perceived overqualification”, Journal of
Vocational Behavior, Vol. 102, pp. 28-47.
Harrison, R.V. (1978), Stress at Work, Wiley, New York, NY.
Hu, J., Erdogan, B., Bauer, T.N., Jiang, K., Liu, S. and Li, Y. (2015), “There are lots of big fish in this pond:
the role of peer overqualification on task significance, perceived fit, and performance for
overqualified employees”, Journal of Applied Psychology, Vol. 100 No. 4, pp. 1228-1238.
Johnson, G.J. and Johnson, W.R. (1996), “Perceived overqualification and psychological well-being”,
Journal of Social Psychology, Vol. 136 No. 4, pp. 435-445.