imagePRESS C850/C750/C650/C65

Adjustment/Maintenance Guide for Long Sheets

This guide describes the procedures for adjusting the image position etc. when using long sheets with the
imagePRESS C850/C750/C650/C65 (this machine), and provides in-depth information on clearing paper
jams. For best print results, please read this guide and store it in a safe place with the manuals for future
reference.
Available models differ depending on your region and product release dates.

Contents
Adjusting the Image Position ..................................................................................................................... 2
Correct Image Misalignment ...................................................................................................................... 8
Correct Distortion (Parallelogram) ........................................................................................................... 13
Correct Distortion (Trapezoid).................................................................................................................. 18
Adjusting the Zoom Ratio of the Image ................................................................................................... 22
Adjusting Left Edge Alignment of the Image ............................................................................................ 25
Adjusting Lead Edge Alignment of the Image .......................................................................................... 29
When a Paper Jam Occurs with Long Sheets ........................................................................................ 32
Clearing Basic Paper Jam ....................................................................................................................... 33
Clearing Paper Jam in the Left Side of the Main Unit .............................................................................. 34
Clearing Paper Jam in the Main Unit and the Finisher ............................................................................ 35
Clearing Paper Jam in the Document Insertion Unit-N1 and the Multi Function Professional Puncher-A1 ... 36
Clearing Paper Jam in the Main Unit and the Perfect Binder-E1 ............................................................ 37
When Images Like These are Output ...................................................................................................... 38

USRMA-2035-00 Copyright CANON INC. 2016

1
Adjusting the Image Position
If the printed image position is misaligned or distorted as in the following cases when using long sheets,
you can adjust the printed image position by printing and measuring a long sheet test page
(long_sheet_test_chart_duplex_01.pdf) and specifying setting values.

 When the printed image is slanted:

Perform the Correct Image Misalignment mode. (See "Correct Image Misalignment," on this guide.)

 When the printed image is distorted like a parallelogram:

Perform the Correct Distortion (Parallelogram) mode. (See "Correct Distortion (Parallelogram)," on this
guide.)

 When the printed image is distorted like a trapezoid:

Perform the Correct Distortion (Trapezoid) mode. (See "Correct Distortion (Trapezoid)," on this guide.)

 When the printed image is enlarged or reduced:

Adjust the zoom ratio of the image. (See "Adjusting the Zoom Ratio of the Image," on this guide.)

 When the printed image is misaligned vertically or horizontally:

Adjust the left edge or lead edge alignment. (See "Adjusting Left Edge Alignment of the Image" and
"Adjusting Lead Edge Alignment of the Image," on this guide.)

The image positions on the first side and second side may match each other, if you adjust the image
position in order shown below.
Correct image misalignment → correct distortion (parallelogram) → correct distortion (trapezoid) → adjust
the zoom ratio → adjust the left edge alignment → adjust the lead edge alignment.

NOTE
· You cannot change the image position on paper which is being used for printing jobs.
· To adjust the image position on long sheets, print out a long sheet test page
(long_sheet_test_chart_duplex_01.pdf). The adjustment can be made more efficiently than with the test
page printed out by [Output Test Page] under <Adjust Image Position>.

2
Long Sheet Test Page
The long sheet test page used when you adjust the image position of long sheets is described below. The
following shows the long sheet test page which is printed on user-defined size (330.2 x 762 mm) paper.
(The side with "1st side" printed is the front side. The side with nothing printed on it is the back side.)

NOTE
· 'b', 'f', 'h', and 'j' may be printed multiple times depending on the size of the output paper. Make the
adjustment at the position nearest to the tail edge of the paper.
· The long sheet test page, which you printed for correct distortion (parallelogram), can also be used for
correct distortion (trapezoid), adjust the zoom ratio, adjust the left edge alignment, and adjust the lead
edge alignment. If you adjust the image position in the order of correct image misalignment → correct
distortion (parallelogram) → correct distortion (trapezoid) → adjust the zoom ratio → adjust the left edge
alignment → adjust the lead edge alignment, you need to print a long sheet test page when you make
the adjustment shown below.
· Before you start the correct image misalignment.
· Before you start the correct distortion (parallelogram).

IMPORTANT
· Before making adjustments, clean the platen glass and the back of the feeder.
· Before making adjustments, print the long sheet test page (long_sheet_test_chart_duplex_01.pdf) with
the following conditions. If it is not printed properly, the adjustments may not be accurate.
· Set the zoom ratio to 100% (same size).
· Use the paper to use for the output to print the long sheet test page.

3
 Marks for Correct Image Misalignment, Correct Distortion (Parallelogram), and Correct
Distortion (Trapezoid)
The 'i' and 'j' marks are used for Correct Image Misalignment, 'a' and 'g' marks are used for
Correct Distortion (Parallelogram), and 'b' and 'h' marks are used for Correct Distortion
(Trapezoid).
· If the printed image is misaligned, you can adjust the image position by specifying the Correct
Image Misalignment mode. The image position is corrected after you measure and enter the
length of the 'i' mark and the 'j' and 'h' marks that are closest to the tail edge of the paper.

4
· If the printed image is distorted like a parallelogram, you can adjust the angle of the image by
specifying the Correct Distortion (Parallelogram) mode. The angle of the image is corrected after
you measure and enter the length of the 'a' and 'g' marks.

· If the printed image is distorted like a trapezoid, you can adjust the angle of the image by
specifying the Correct Distortion (Trapezoid) mode. The angle of the image is corrected after
you measure and enter the length of the 'b' and 'h' marks that are closest to the tail edge of the
paper.

5
  Register Marks for Adjusting the Zoom Ratio
The zoom ratio of printed area is shown by 'f' and 'd' on the long sheet test page. When the setting
is correct, the length of 'f' will be 450.0 mm, 550.0 mm, 650.0 mm and the length of 'd' will be 250
mm.

NOTE
If you print the long sheet test page using paper smaller than 10 5/8" x 30" (270 mm x 762 mm), the entire
image will not be printed on the paper. Calculate the expanding/reducing percentage by comparing the
measured length of 'd/2' with the default value (d/2: 125 mm). If 'f' is not printed entirely, measure the length
of 'f' that is closest to the tail edge of the paper, and calculate the expanding/reducing percentage by
comparing the measured length with the default values (f=450 mm, 550 mm, 650 mm). By using the
calculated percentage, adjust the zoom ratio. (See "Adjusting the Zoom Ratio of the Image," on this guide.)

An Example of the Long Sheet Test Page Lacking an Image.

6
 Register Marks on the Left Edge and Lead Edge
· If the printed image on the output paper is moved left and right from the correct position in the
feeding direction, you can adjust the position by measuring the length of 'i' and entering the
value.
· If the printed image on the output paper is moved back and forth from the correct position in the
feeding direction, you can adjust the position by measuring the length of 'e' and entering the
value.

*1 Adjust the Lead Edge Alignment

*2 Adjust the Left Edge Alignment

7
Correct Image Misalignment
If the printed image is skewed, you may be able to correct the misaligned image by justifying margins of 'i',
which is the distance from the left edge of the paper to the printing area, and 'j'.

1 Press (Settings/Registration).

2 Press [Preferences] → [Paper Settings] → [Paper Type Management Settings].

3 Select the paper type that you want to edit from the list → press [Details/Edit].

4 Press [Change] for <Adjust Image Position>.

5 Press [Do Not Use Scanner].

6 Press [Set Details] → [Corr. Image Misalignment].

8
  If you want to enter the values of the long sheet test page you measured manually:

NOTE
Before correcting image misalignment, output the long sheet test page using paper for printing.

□ Measure the length of the 'i' and 'j' marks on the long sheet test page.
The mark 'i' is printed on the left side lead edge and the mark 'j' is printed on the left side tail end of
the feeding direction.

Example: 'i' = 21.0 mm, and 'j' = 20.5 mm

9
Measure the length of the 'i' and 'j' marks correctly as shown below.
Correct Incorrect

10
 □ Return to the <Correct Image Misalignment> screen → enter the measured length of [h], [i], and [j]
for both front and back sides.
Using the following two numerical values and "h = 360.0/450.0/550.0/650.0" for [h] that is closest
to the tail edge of the paper, a device adjusts so that the printing area and the paper may become
parallel.

[i]: Enter the measured length of 'i' mark on the long sheet test page.
[j]: Enter the measured length of 'j' mark on the long sheet test page.
Following the example, enter 21.0 for 'i' and 20.5 for 'j'.
The difference between 'i' and 'j' (0.5 mm) is corrected.

□ Press [OK].
Print a long sheet test page again and check the image position as needed. If you need to make a
further adjustment, repeat steps above.

 If you correct the position using any printed images:

□ Check the image position on the output paper.

Example: 'h' = 620.0 mm, 'i' = 19.0 mm, and 'j' = 18.5 mm

11
 □ Measure the following length on the output paper and enter the measured length.
Using the following three numerical values, a device adjusts so that printing area and a paper may
become parallel.

[h]: Enter the measured length of the left side on the printing area.
[i]: Enter the measured length from the left side lead edge of the printing area to the left side edge
of the paper.
[j]: Enter the measured length from the left side tail end of the printing area to the left side edge of
the paper.
Following the example, enter 620.0 for [h], 19.0 for [i], and 18.5 for [j].
The difference between 'i' and 'j' (0.5 mm) is corrected.

□ Press [OK].
Print a long sheet test page again and check the image position as needed. If you need to make a
further adjustment, repeat steps above.

7 Press [OK] → [OK].

NOTE
· To restore the accumulated value, press [Restore Initial Settings].
· If register marks are printed on the output paper, the printed area is equal to the area inside the register
marks.

12
Correct Distortion (Parallelogram)
This setting enables you to correct the image shape by equalizing the length from the 'a' and 'g' to the lead
edge of the paper when the image is printed like a parallelogram.

1 Press (Settings/Registration).

2 Press [Preferences] → [Paper Settings] → [Paper Type Management Settings].

3 Select the paper type that you want to edit from the list → press [Details/Edit].

4 Press [Change] for <Adjust Image Position>.

5 Press [Do Not Use Scanner].

13
6 Press [Set Details] → [Corr. Distort. (Paralellgrm)].

 If you want to enter the values of the long sheet test page you measured manually:

NOTE
Before correcting distortion (parallelogram), output the long sheet test page using paper for printing.

□ Measure the length of the 'g' and 'a' marks on the long sheet test page.
The mark 'g' is printed on the left side lead edge, and the mark 'a' is printed on the right side lead
edge of the feeding direction.

14
 Example: 'g' = 20.5 mm, and 'a' = 21.0 mm
Measure the length of the 'g' and 'a' marks correctly as shown below.

□ Return to the <Correct Distortion (Parallelogram)> screen → enter the measured length of [g] and
[a] for both front and back sides.
Using the following two numerical values and "c = 250.0", a device adjusts the length to correct
distortion on the printing area.

[g]: Enter the measured length of 'g' mark on the long sheet test page.
[a]: Enter the measured length of 'a' mark on the long sheet test page.
Following the example, enter 20.5 for [g] and 21.0 for [a].
The difference between 'g' and 'a' (0.5 mm) is corrected.

15
 □ Press [OK].
Print a long sheet test page again and check the image position as needed. If you need to make a
further adjustment, repeat steps above.

 If you correct the position using any printed images:

□ Check the image position on the output paper.

Example: 'c' = 250.0 mm, 'g' = 20.5 mm, and 'a' = 21.0 mm

□ Measure the following length on the output paper and enter the measured length.
Using the following three numerical values, a device adjusts the length to correct distortion on the
printing area.

16
 [c]: Enter the measured length from the left side lead edge of the printing area to the right side lead
edge of the printing area.
[g]: Enter the measured length from the left side lead edge of the printing area to the lead edge of
the output paper.
[a]: Enter the measured length from the right side lead edge of the printing area to the lead edge of
the output paper.
Following the example, enter 250.0 for [c], 20.5 for [g], and 21.0 for [a].
The difference between 'g' and 'a' (0.5 mm) is corrected.

□ Press [OK].
Print a long sheet test page again and check the image position as needed. If you need to make a
further adjustment, repeat steps above.

7 Press [OK] → [OK].

NOTE
· To restore the accumulated value, press [Restore Initial Settings].
· If register marks are printed on the output paper, the printed area is equal to the area inside the register
marks.

17
Correct Distortion (Trapezoid)
This setting enables you to correct the image shape by equalizing the length of the right and left side of the
printing area when the image is printed like a trapezoid.

1 Press (Settings/Registration).

2 Press [Preferences] → [Paper Settings] → [Paper Type Management Settings].

3 Select the paper type that you want to edit from the list → press [Details/Edit].

4 Press [Change] for <Adjust Image Position>.

5 Press [Do Not Use Scanner].

18
6 Press [Set Details] → [Corr. Distort. (Trapezoid)].

 If you want to enter the values of the long sheet test page you measured manually:

NOTE
Before correcting distortion (trapezoid), output the long sheet test page using paper for printing.

□ Measure the length of the 'b' and 'h' marks on the long sheet test page.
The mark 'b' is printed on the right side and the mark 'h' is printed on the left side of the feeding
direction.

Example: 'b' = 650.0 mm, and 'h' = 645.5 mm

19
 □ Return to the <Correct Distortion (Trapezoid)> screen → enter the measured length of [b] and [h]
for both front and back sides.
Using the following two numerical values and "c = 250.0", a device adjusts the length to correct
distortion on the printing area.

[b]: Enter the measured length of 'b' mark that is closest to the tail edge of the paper on the long
sheet test page.
[h]: Enter the measured length of 'h' mark that is closest to the tail edge of the paper on the long
sheet test page.
Following the example, enter 650.0 for [b] and 645.5 for [h].
The difference between 'b' and 'h' (4.5 mm) is corrected.

□ Press [OK].
Print a long sheet test page again and check the image position as needed. If you need to make a
further adjustment, repeat steps above.

 If you correct the position using any printed images:

□ Check the image position on the output paper.

Example: 'c' = 250.0 mm, 'b' = 620.0 mm, and 'h' = 615.5 mm

20
 □ Measure the following length on the output paper and enter the measured length.
Using the following three numerical values, a device adjusts so that the distorted printing area may
be corrected.

[c]: Enter the measured length from the left side lead edge of the printing area to the right side lead
edge of the printing area.
[b]: Enter the measured length from the right side lead edge of the printing area to the right side
tail end of the printing area.
[h]: Enter the measured length from the left side lead edge of the printing area to the left side tail
end of the printing area.
Following the example, enter 250.0 for [c], 620.0 for [b], and 615.5 for [h].
The difference between 'b' and 'h' (0.5 mm) is corrected.

□ Press [OK].
Print a long sheet test page again and check the image position as needed. If you need to make a
further adjustment, repeat steps above.

7 Press [OK] → [OK].

NOTE
· To restore the accumulated value, press [Restore Initial Settings].
· If register marks are printed on the output paper, the printed area is equal to the area inside the register marks.

21
Adjusting the Zoom Ratio of the Image
Depending on the paper type, the heat generated by the fixing unit may cause the paper to expand or shrink
slightly. In this case, images may also be enlarged or reduced accordingly. This function enables you to set
the zoom ratio of the image for each paper, or to adjust the zoom ratio for the back side to be the same as
the enlarge/reduce ratio for the front side. You can adjust the zoom ratio of the image either by entering the
enlargement/reduction ratio, or by entering the value of the long sheet test page you measured manually.

NOTE
Before adjusting the zoom ratio, output the long sheet test page using paper for printing.

1 Press (Settings/Registration).

2 Press [Preferences] → [Paper Settings] → [Paper Type Management Settings].

3 Select the paper type that you want to edit from the list → press [Details/Edit].

4 Press [Change] for <Adjust Image Position>.

5 Press [Do Not Use Scanner].

6 Return to the <Adjust Image Position> screen → set the zoom ratio.
 If you enter the enlargement/reduction ratio (%):
Set the enlargement/reduction ratio (%) for <Zoom (f)> and <Zoom (d)> on <Adjust Image
Position> screen → press [OK].

<Zoom (f)>: Enlarges or reduces the image in the direction that is parallel to the feeding direction
according to the inputted ratio.
<Zoom (d)>: Enlarges or reduces the image in the direction that is perpendicular to the feeding
direction according to the inputted ratio.
As necessary, try printing the long sheet test page again and then check the correction amount.

22
  If you enter the value of the long sheet test page you measured manually:
□ Measure the length of the 'f' and 'd' marks on the long sheet test page manually.
Default value: f = 450.0 mm, 550 mm, 650 mm, d = 250.0 mm

NOTE
If you print the long sheet test page using paper smaller than 10 5/8" x 30" (270 mm x 762 mm), the entire
image will not be printed on the paper. Calculate the expanding/reducing percentage by comparing the
measured length of 'd/2' with the default value (d/2: 125 mm). If 'f' is not printed entirely, measure the length
of 'f' that is closest to the tail edge of the paper, and calculate the expanding/reducing percentage by
comparing the measured length with the default values (f=450 mm, 550 mm, 650 mm). By using the
calculated percentage, adjust the zoom ratio. (See "Adjusting the Zoom Ratio of the Image" on this guide.)

□ Press [Adjust Using Test Page].

23
 □ Enter the length of the long sheet test page on both front and back sides → press [OK].
For example, if the input value of [f] is 360.4 mm, enter 360.4. The difference in length (0.4 mm in
this case), is reduced, so that the image is printed in the correct size.

[f]: Enter the input value calculated from the measured length of 'f' mark on the long sheet test
page.
Input value = ((default ‘f’ value: 360 mm)/measured ‘f’ position: 450, 550, 650 mm)) x
measured ‘f’ value
[d]: Enter the measured length of 'd' mark on the long sheet test page.
As necessary, try printing the long sheet test page again and then check the correction amount.

7 Press [OK].

24
Adjusting Left Edge Alignment of the Image
In the feeding direction, if the image position on the output paper is moved left and right from the correct
position, the misaligned image position may be corrected by adjusting the margin on the left edge of the
paper.

1 Press (Settings/Registration).

2 Press [Preferences] → [Paper Settings] → [Paper Type Management Settings].

3 Select the paper type that you want to edit from the list → press [Details/Edit].

4 Press [Change] for <Adjust Image Position>.

5 Press [Do Not Use Scanner].

25
  If you enter the difference from the measured length of the long sheet test page:

NOTE
Before adjusting left edge alignment of the image, output the long sheet test page using paper for printing.

□ Return to the <Adjust Image Position> screen and measure the length of 'i' for both front and back
sides of the printed long sheet test page.

Default value: 'i' = 20.0 mm

26
 □ Enter the difference in length between the measured value of 'i' and the default value (20 mm) for
both front and back sides.

For example, if the measured length of 'i' is 21.5 mm, enter - 1.5 mm for <Left Edge (i) Align.>.
For example, if the measured length of 'i' is 18.5 mm, enter + 1.5 mm for <Left Edge (i) Align.>.
The difference of 1.5 mm between the measured length and the default value is corrected.

□ Press [OK].
As necessary, try printing the long sheet test page again and then check the correction amount.

 If you correct the position using any printed images:

□ Check the image position on the output paper.

* Feeding Direction

27
 □ Measure the length of 'i', which is the distance from the left edge of the printed area to the left
edge of the paper, and enter the difference from the default value (20 mm).

For example, if the measured length of 'i' is 21.0 mm, enter - 1.0 mm for <Left Edge (i) Align.>.
For example, if the measured length of 'i' is 19.0 mm, enter + 1.0 mm for <Left Edge (i) Align.>.
The 1.0 mm difference between the measured value and the default value is corrected.

□ Press [OK].
As necessary, try printing the long sheet test page again and then check the correction amount.

6 Press [OK].

IMPORTANT
When you open the screen again after you close the screen by pressing [OK], the values on screen are
returned to '0'. However, the adjusted value is still effective in each Total field. If you repeat the step, check
the length of 'i' on the new long sheet test page and enter the new value.

NOTE
To restore the accumulated value, press [Restore Initial Settings].

28
Adjusting Lead Edge Alignment of the Image
In the feeding direction, if the printed image on the output paper is moved back and forth from the correct
position, the misaligned image may be corrected by adjusting the margin on the lead edge of the paper.

1 Press (Settings/Registration).

2 Press [Preferences] → [Paper Settings] → [Paper Type Management Settings].

3 Select the paper type that you want to edit from the list → press [Details/Edit].

4 Press [Change] for <Adjust Image Position>.

5 Press [Do Not Use Scanner].

 If you enter the difference from the measured length of the long sheet test page:

NOTE
Before adjusting lead edge alignment of the image, output the long sheet test page using paper for printing.

□ Return to the <Adjust Image Position> screen and measure the length of 'e' for both front and back
sides of the printed long sheet test page.

Default value: 'e' = 20.0 mm

29
 □ Enter the difference in length between the measured value of 'e' and the default value (20 mm) for
both front and back sides.

For example, if the measured length of 'e' is 21.0 mm, enter - 1.0 mm for <Lead Edge (e) Align.>.
For example, if the measured length of 'e' is 19.0 mm, enter + 1.0 mm for <Lead Edge (e) Align.>.
The difference of 1.0 mm between the measured length and the default value is corrected.

□ Press [OK].
As necessary, try printing the long sheet test page again and then check the correction amount.

 If you correct the position using any printed images:

□ Check the image position on the output paper.

* Feeding Direction

30
 □ Measure the length of 'e', which is the distance from the lead edge of the printed area to the lead
edge of the paper, and enter the difference from the default value (20 mm).

For example, if the measured length of 'e' is 21.5 mm, enter - 1.5 mm for <Left Edge (i) Align.>.
For example, if the measured length of 'e' is 18.5 mm, enter + 1.5 mm for <Left Edge (i) Align.>.
The difference of 1.5 mm between the measured length and the default value is corrected.

□ Press [OK].
As necessary, try printing the long sheet test page again and then check the correction amount.

6 Press [OK].

IMPORTANT
When you open the screen again after you close the screen by pressing [OK], the values on screen are
returned to '0'. However, the adjusted value is still effective in each Total field. If you repeat the step, check
the length of 'e' on the new long sheet test page and enter the new value.

NOTE
To restore the accumulated value, press [Restore Initial Settings].

31
When a Paper Jam Occurs with Long Sheets
If a paper jam occurs, a screen with a list indicating the order to clear the jam appears on the touch panel
display. Check the location of the paper jam, and follow the instructions on the screen and this manual to
clear the paper jam. The screen is displayed repeatedly until the paper jam is cleared. If you press [Close],
you can continue operations, such as setting modes or scanning originals, even if the jammed paper is not
removed immediately.

CAUTION
· When removing jammed paper, take care not to cut your hands with the edge of paper. If you cannot
remove the paper from the machine, contact your local service representative.
· When removing paper which has become jammed inside the machine, take care not to allow the toner on
the jammed paper to come into contact with your hands or clothing. If they become dirty, wash them
immediately with cold water. Washing them with warm water will set the toner, and make it impossible to
remove the toner stains.
· When removing paper which has become jammed inside the machine, remove the jammed paper gently
to prevent the toner on the paper from scattering. The toner may get into your eyes or mouth. If the toner
gets into your eyes or mouth, wash them immediately with cold water and immediately consult a
physician.
· The fixing unit and its surroundings inside the machine may become hot during use. When removing
jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its
surroundings. Doing so may result in burns.
· The lifter inside the paper decks rises and descends automatically. When clearing paper jams inside the
paper decks, be careful not to get your fingers caught.
· After clearing all paper jams, remove your hands from the machine immediately. Failure to do so may
result in getting your hands or clothing caught in the feed rollers, which could result in personal injury.

IMPORTANT
· Some areas that are shown to have paper jams may not actually have paper jams. However, always
check all locations indicated on the screen in the order that is given.
· Unless explicitly specified in the instructions, do not pull out any unit before clearing the paper jam. Doing
so may cause the paper to tear and leave pieces of paper inside the machine.

32
Clearing Basic Paper Jam
If a paper jam occurs with long sheets, remove paper remaining on the bypass tray and the output tray. If a
paper jam occurs inside the main unit, open the relevant guide and remove the jammed paper by rolling it
up slowly. Note that if you have to pull out the fixing unit from the main unit, check there is no jammed paper
in the following locations in advance.
 Main unit
Inside C-B1, C-B2, and C-B4
 Option
Inside each optional equipment

33
Clearing Paper Jam in the Left Side of the Main Unit

1 Open the C-B1 guide and the C-B2 guide.

2 Pull the lead edge of the jammed paper into C-B1, and roll it slowly in the space made available by
opening the C-B1 guide (as shown in the illustration).

3 Remove the rolled paper.

34
Clearing Paper Jam in the Main Unit and the Finisher

1 Open the F-A2 guide of the finisher.

2 Pull the lead edge of the jammed paper into C-B1, and roll it slowly in the space made available by
opening the C-B1 guide (as shown in the illustration).

3 Remove the rolled paper.

35
Clearing Paper Jam in the Document Insertion Unit-N1 and the Multi Function
Professional Puncher-A1

1 Open the P-A guide of the Professional Puncher.

2 Open the I-A2 guide of the Insertion Unit.
3 Pull the lead edge of the jammed paper into I-A2 of the Document Insertion Unit, and roll it slowly in the
space made available by opening the I-A2 guide (as shown in the illustration).

4 Remove the rolled paper.

36
Clearing Paper Jam in the Main Unit and the Perfect Binder-E1

1 Open the G-C guide of the Perfect Binder.

2 Pull the lead edge of the jammed paper into C-B1, and roll it slowly in the space made available by
opening the C-B1 guide (as shown in the illustration).

3 Remove the rolled paper.

37
When Images Like These are Output
If images like those shown in this section are output repeatedly, change the settings according to the
solutions. However, changing the settings may result in poor color balance. Before you change the settings,
make sure to check relevant sections in the User's Guide and read precautions fully. If the problem persists
even after you change the settings, contact your local authorized Canon dealer.

If an image like this is output Check here

Coarse image is output. Cause
Paper realignment speed is inappropriate for
uncoated paper or recycled paper with low basis
weight.

Solution
Decreasing the paper realignment speed may
improve the situation. Decrease the speed by:
Press → [Preferences] → [Paper Settings]
→ [Paper Type Management Settings] → select
the problematic paper type → [Details/Edit] →
[Change] for <Adj. Paper Realignment Speed>.

38
If an image like this is output Check here
Density level of the image appears different on the Cause
tail edge of paper. Paper feeding speed at the secondary transfer
section is inappropriate.

Solution
[Coated Paper with Low Basis Weight]
● Increasing the paper realignment speed may
improve the situation. Increase the speed by:
Press → [Preferences] → [Paper Settings]
→ [Paper Type Management Settings] →
select the problematic paper type →
[Details/Edit] → [Change] for <Adj. Paper
← Paper feeding direction Realignment Speed>.
● Decreasing the fixing speed may improve the
situation. Decrease the speed by: Press →
[Preferences] → [Paper Settings] → [Paper
Type Management Settings] → select the
problematic paper type → [Details/Edit] →
[Change] for <Adjust Fixing Speed>.
[Thick Paper with High Strength]
Increasing the fixing speed may improve the
situation. Increase the speed by: Press →
[Preferences] → [Paper Settings] → [Paper Type
Management Settings] → select the problematic
paper type → [Details/Edit] → [Change] for
<Adjust Fixing Speed>.

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If an image like this is output Check here
Paper is wrinkled. Cause
Fixing speed is inappropriate for coated paper or
uncoated paper with low basis weight.

Solution
Decreasing the fixing speed may improve the
situation. Decrease the speed by: Press →
[Preferences] → [Paper Settings] → [Paper Type
Management Settings] → select the problematic
paper type → [Details/Edit] → [Change] for
<Adjust Fixing Speed>.

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If an image like this is output Check here
The image appears expanded from about 120mm Cause
away from the tail edge of paper. Fixing speed is inappropriate for high strength thick
paper.

Solution
Adjusting the fixing speed according to the degree
of expansion/contraction may improve the
situation. Adjust the speed by: Press →
[Preferences] → [Paper Settings] → [Paper Type
Management Settings] → select the problematic
paper type → [Details/Edit] → [Change] for
← Paper feeding direction <Adjust Fixing Speed>.
If expanded: Make a negative adjustment.
The image appears contracted from about 120mm If contracted: Make a positive adjustment.
away from the tail edge of paper.

← Paper feeding direction

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If an image like this is output Check here
Color registration error occurs along the paper Cause
feeding direction at the tail edge of paper (from Fixing speed is inappropriate for high strength thick
230mm from the tail edge). paper.

Solution
Increasing the fixing speed may improve the
situation. Increase the speed by: Press →
[Preferences] → [Paper Settings] → [Paper Type
Management Settings] → select the problematic
paper type → [Details/Edit] → [Change] for
<Adjust Fixing Speed>.

Paper appears dirty or dented. Cause

The output tray moved up/down while long sheet
paper is stacked on the tray.

Solution
● When using long sheet paper, remove the output
immediately after the job is finished.
● Have 1 long sheet placed on the tray before
making an output.

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