LM Ce Installationguide 022012 002

MaaS360 > Cloud Extender Installation Guide
MaaS360 Cloud Extender

Installation Guide
Copyright © 2012 Fiberlink Communications Corporation. All rights reserved.

Information in this document is subject to change without notice. The software described in this document is
furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in
accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and
recording for any purpose other than the purchaser’s personal use without the written permission of Fiberlink
Communications Corporation.
All brands and their products are trademarks or registered trademarks of their respective holders and should be
noted as such.
Fiberlink Communications Corporation
1787 Sentry Parkway West
Blue Bell, PA 19422
February 2012
Revision 4
002
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Table of Contents
Introduction .................................................................................................................. 4
General Requirements.................................................................................................. 4
System Requirements for the Cloud Extender for Microsoft Exchange ActiveSync Module
(MaaS360 for Mobile Devices) ......................................................................................... 5
System Requirements for the Cloud Extender for User Authentication and User Visibility Modules
System Requirements for the Cloud Extender for IBM Lotus Traveler Module (MaaS360 for
Mobile Devices) .......................................................................................................... 6
System Requirements for the Cloud Extender for BlackBerry Enterprise Server Module
Installing and Configuring the Cloud Extender ......................................................................... 9
Visibility Service ......................................................................................................... 9
MaaS360 Cloud Extender Configuration Tool ....................................................................... 12
Appendix A: Other Modules ................................................................................................ 23
Lotus Traveler Manager in the Cloud Extender Configuration Tool ............................................. 23
BlackBerry Enterprise Server integration in the Cloud Extender Configuration Tool ........................ 24
Office 365 Integration in the Cloud Extender Configuration Tool ............................................... 25
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Introduction
The MaaS360 Cloud Extender can be downloaded from the customer area in the MaaS360 portal. The Cloud Extender
is an executable, and once installed will automatically launch the MaaS360 Cloud Extender Configuration Tool. This
tool can also be executed manually by an administrator after installation by using the shortcut All
Programs/MaaS360/MaaS360 ActiveSync Configuration Utility.
GENERAL REQUIREMENTS
Before beginning the installation, make sure the following requirements are met:
Item Meets Requirement
Recommended: Windows Server 2008 R2 (64-bit)

Supported: Windows 7, Windows Server 2003 R2
2 GB Memory Dual Core
Note: The Cloud Extender can be installed directly on the Exchange Server or
Active Directory Server, but this is not recommended.
Access to the following URLs from the Cloud Extender machine. (You should
receive either the message “1234567890” or a blank page when the URL is
referenced from a browser.)
https://mpns.maas360.com
208.76.128.168
https://services.fiberlink.com
208.76.128.153
208.76.132.59
208.76.130.187
http://internettest.fiberlink.com
208.76.128.58
208.76.132.21
http://upload.fiberlink.com
72.21.0.0/16
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SYSTEM REQUIREMENTS FOR THE CLOUD EXTENDER FOR MICROSOFT EXCHANGE ACTIVESYNC
MODULE (MAAS360 FOR MOBILE DEVICES)
The MaaS360 Cloud Extender is a small program that runs as a service on a Microsoft Windows machine in your
network. The Cloud Extender creates an outbound connection over HTTPS to the MaaS360 portal that is used as a bi-
directional communication facility and allows the MaaS360 portal to integrate with your Exchange Server. It
performs the following functions:
• Uses Microsoft PowerShell commands to query the Exchange Server for vital information related to the
ActiveSync enabled devices on the Exchange Server.
• Processes device and policy information and transmits it to the MaaS360 portal for reporting and
management functions.
• Receives information from the MaaS360 portal including:
o ActiveSync policies
o Device visibility
o Device actions
o Policy assignments
• Uses Microsoft PowerShell commands to execute policy assignments and actions.
The MaaS360 Cloud Extender requires that it be configured with an account with sufficient rights to run as a service
and to access Exchange Servers.
Exchange Server 2007 or 2010; Office 365
Domain User and Exchange Organization Administrator (2007) or

Organization Management (2010) Access Rights
Local Admin access is required on the machine the Cloud Extender is

installed on.
Exchange Management tools installed on the Cloud Extender machine. (The

tools must match both the year and service pack of the Exchange Server, not
required for Office 365 or Remote PowerShell options).
Windows PowerShell Version 2
SYSTEM REQUIREMENTS FOR THE CLOUD EXTENDER FOR USER AUTHENTICATION AND USER
VISIBILITY MODULES (MAAS360 FOR MOBILE DEVICES)
MaaS360 Active Directory integration provides customers with the ability to leverage their existing corporate
directory information as they manage devices. Administrators can choose to use Active Directory to authenticate
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enrollment requests and to place users into logical groupings to streamline the application of policies, actions and
rules.
The MaaS360 Active Directory integration capability is an optional component that can be configured to provide the
following:
• Device Authentication
• Access Group information
The MaaS360 Cloud-Extender for Active Directory integrates with your Active Directory Server to provide the
necessary interaction.
Domain User Access Rights
Local Admin access is required on the machine the Cloud Extender is

installed on.
Windows PowerShell Version 2
SYSTEM REQUIREMENTS FOR THE CLOUD EXTENDER FOR IBM LOTUS TRAVELER MODULE (MAAS360
FOR MOBILE DEVICES)
directional communication facility and allows the MaaS360 portal to integrate with your Lotus Traveler Server. It
performs the following functions:
o Device visibility
o Device actions
The MaaS360 Cloud Extender requires that it be configured with an account with sufficient rights to run as a service
and to access Traveler Servers.
Lotus Domino 8.5.2 or greater
Lotus Traveler 8.5.2 or greater
The Cloud Extender must be installed on a machine that has the Notes client
installed.
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A Domino account and credentials with sufficient rights to perform

Domino/Traveler Admin functions. You should have at least access level of
Server Remote Admin, Manager w/ delete access to Traveler.nsf.
.NET 3.5 or higher
SYSTEM REQUIREMENTS FOR THE CLOUD EXTENDER FOR BLACKBERRY ENTERPRISE SERVER MODULE
(MAAS360 FOR MOBILE DEVICES)
directional communication facility and allows the MaaS360 portal to integrate with your BlackBerry Enterprise
Server. It performs the following functions:
o Device visibility
o Device actions
o Policy assignments
o Device Activation
• Uses BlackBerry Administration Service and APIs commands to execute policy assignments and actions
• Performs Device Activation using BES APIs
The MaaS360 Cloud Extender requires that it be configured with a BlackBerry Administrator Account with sufficient
rights to run as a service and to access run the Administrator APIs.
BlackBerry Enterprise Server, for Microsoft Exchange or Lotus Notes, version

5.0 and above
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BlackBerry Administrator Account with the following details:

• Supported Authentication Types
o Exchange: Active Directory, BlackBerry Administration
Account (Local Account)
o Domino: BlackBerry Administration Account (Local Account)
• Administrator Account should have the following access rights:
o Following pre-defined BES Roles can be used:
 Security Manager
The Service Account under with Cloud Extender will operate should have
https access to the APIs.
BlackBerry Administrator APIs installed on the server that hosts the

BlackBerry Administrative Console (BES 5.0 SP1 and above preinstalls these
automatically).
.NET 3.5 or higher.
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Installing and Configuring the Cloud Extender

Launch the MaaS360 Cloud Extender installation package. This package can be downloaded using the Product
Download link on the MaaS360 Portal. You will also need the License Key for installation. Click the Send License
Key workflow on the left to have it sent to your email address.
As noted in the Introduction of this document, what is being installed is a version of the MaaS360 Visibility Service,
which provides the underlying functionality for the Cloud Extender. Once the Visibility Service is installed, the
MaaS360 Cloud Extender Configuration Tool will be launched and will take you through the steps required to
configure the Cloud Extender for your environment.
*The Configuration Tool can also be run later by the administrator manually using the shortcut to All
Programs/MaaS360/MaaS360 ActiveSync Configuration Utility.
VISIBILITY SERVICE
The following screens are representative of what you will see as you step through the Visibility Service installation.
1. Double click the MaaS360 Cloud Extender executable.
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2. Click Next to advance to the License Key screen.
3. Enter the License Key provided to you in the Welcome Email.
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4. Click Next to advance to the Ready to Install the Program screen.
5. Click Install to continue the installation.
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6. Click Next to continue the installation.
7. When prompted, click Finish. The MaaS360 Cloud Extender Configuration Tool will now launch.
MAAS360 CLOUD EXTENDER CONFIGURATION TOOL

Once the Configuration Tool launches, during installation you will be taken through the following screens:
1. You will be prompted to select the mode of Internet Access. MaaS360 will try to auto-populate the detail
found within the IE settings.
a. If you are manually configuring your proxy settings, you also have the ability to set credentials if you
are using an authenticated proxy.
b. If no proxy is required to reach the Internet, use the Do not use any proxy option.
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c. When Internet access is configured successfully a Green checkmark will appear on the Check for
Internet connectivity screen as seen below.
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2. Click Next to continue to select your services.
3. The following services are available:

a. Exchange ActiveSync Manager
b. Lotus Traveler Manager
c. BlackBerry Enterprise Server Integration
d. User Authentication (LDAP or Active Directory)
e. User Visibility (LDAP or Active Directory)
f. Certificates Integration (call Fiberlink for additional configuration options)
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4. Select your services. Below is a common configuration for Exchange Active Sync, User Authentication and User
Visibility.
NOTE: If you are using LDAP, please call Fiberlink for additional configuration options.
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5. Click Next to verify the prerequisites were met.

NOTE: This screen could vary based on your selections.
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6. Click Next to configure the service account used to run the MaaS360 Visibility Service.
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7. Click Next to validate the permissions and password.

NOTE: You will be notified if there are any errors and why there was an error. Be sure the account has the
permissions as defined in the checklists above for the proper services.
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8. Click Next to continue to the Reachability Test. Running the Reachability Test is optional.
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9. Click Test Reachability to test access to the services selected. If you do not want to run this test, click Next
to move past it. Here is an example of what the results may look like.
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10. Click Next to configure Automatic Updates and finish the configuration.
NOTE: It is recommended that Automatic Update remain enabled so the latest modules are downloaded for the
installation. After you have all the proper modules, the automatic updates can be disabled. If the Automatic
Updates checkbox is greyed out, that means the modules are still being downloaded.
11. Click Finish.
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After a few minutes data will be collected and passed to MaaS360. You can check this process by logging into
MaaS360 via portal.fiberlink.com and going to the Manage -> Manage MaaS360 Cloud Extenders workflow. The
Summary dropdown will show statistics about the communication and number of devices that are available.
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Appendix A: Other Modules

LOTUS TRAVELER MANAGER IN THE CLOUD EXTENDER CONFIGURATION TOOL
1. Click the + button to add the names of your Traveler server(s)

2. Browse to the Notes.ini File Path
3. Browse to the Notes ID file
4. Enter the password for the Notes ID file being used for the MaaS360 Visibility Service
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BLACKBERRY ENTERPRISE SERVER INTEGRATION IN THE CLOUD EXTENDER CONFIGURATION TOOL
1. Enter your BAS Server Name

2. Select your Mailbox Server and click Get Authentication Types
3. Enter the detail for the Service Account being used by the MaaS360 Visibility Service
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OFFICE 365 INTEGRATION IN THE CLOUD EXTENDER CONFIGURATION TOOL
1. Enter the Office 365 Server URL

2. Enter the detail for the Service Account being used by the MaaS360 Visibility Service
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MaaS360 > Cloud Extender Installation Guide

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Copyright © 2012 Fiberlink Communications Corporation. All rights reserved.

Item Meets Requirement

Recommended: Windows Server 2008 R2 (64-bit)

Item Meets Requirement

Exchange Server 2007 or 2010; Office 365

Domain User and Exchange Organization Administrator (2007) or

Local Admin access is required on the machine the Cloud Extender is

Exchange Management tools installed on the Cloud Extender machine. (The

Windows PowerShell Version 2

Item Meets Requirement

Domain User Access Rights

Local Admin access is required on the machine the Cloud Extender is

Windows PowerShell Version 2

Item Meets Requirement

Lotus Domino 8.5.2 or greater

Lotus Traveler 8.5.2 or greater

A Domino account and credentials with sufficient rights to perform

.NET 3.5 or higher

Item Meets Requirement

BlackBerry Enterprise Server, for Microsoft Exchange or Lotus Notes, version

Item Meets Requirement

BlackBerry Administrator Account with the following details:

BlackBerry Administrator APIs installed on the server that hosts the

.NET 3.5 or higher.

Installing and Configuring the Cloud Extender

2. Click Next to advance to the License Key screen.

3. Enter the License Key provided to you in the Welcome Email.

4. Click Next to advance to the Ready to Install the Program screen.

5. Click Install to continue the installation.

6. Click Next to continue the installation.

MAAS360 CLOUD EXTENDER CONFIGURATION TOOL

2. Click Next to continue to select your services.

3. The following services are available:

5. Click Next to verify the prerequisites were met.

7. Click Next to validate the permissions and password.

11. Click Finish.

Appendix A: Other Modules

1. Click the + button to add the names of your Traveler server(s)

BLACKBERRY ENTERPRISE SERVER INTEGRATION IN THE CLOUD EXTENDER CONFIGURATION TOOL

1. Enter your BAS Server Name

OFFICE 365 INTEGRATION IN THE CLOUD EXTENDER CONFIGURATION TOOL

1. Enter the Office 365 Server URL

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