#CyberFit Academy

Cyber Protect Cloud

Cloud Tech Fundamentals

Recertification Course
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 Meet your Instructor

Cyber Protect Cloud

Introductions

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 Meet your Instructor

Steve Brining
Cybersecurity Evangelist –
Cyber Protect
Tempe, Arizona (USA) Steve honed his skills for over 25 years as a cybersecurity
expert at PatchLink, McAfee, BeyondTrust and other
English technology companies. Mr. Brining holds a Masters in
Steve.Brining@acronis.com Business Administration in E-Business and Masters in
Science in Technology and Innovation Management with
specialization in Cybersecurity and is a Commanding
Officer in the Arizona Army National Guard.
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Course Summary

Assessment:

20 MCQ Quiz
• Instructor-led tech training
60 Min Working
Time • Recertification course
70% Passing designed for existing
Grade partners who have
2 Attempts, previously been certified
Open Book

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Course Modules

1. Case Study
2. Overview and Recap
• Acronis Cyber Protect Cloud
• Features to Re-Emphasize
3. New Features
4. Integration Updates
5. User Interface Modifications
6. Top Troubleshooting Issues
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Cyber Protect Cloud
Case Study

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 Meet Robert
Cheap offers are useless if you
MSP Client of Nova Trend
can’t recover data in an
emergency.

Switzerland full service web hosting

Looking for reliable / trustworthy solution

Protecting 400TB of data and around 150

cPanel servers

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 Case Study

Key Challenges
✓ Reduce data loss for customers
✓ Short backup windows
✓ Keep businesses running 24/7

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 Case Study

Key Requirements
✓ cPanel support
✓ Faster rollout
✓ Minimal training required

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 Benefits

Acronis Cyber Protect Cloud

✓ Backup independent of workload
✓ Permanent reduction in support
✓ Prompt restoration of data
(even in case of server crashes)
✓ “Rollout was fast and straightforward”

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Cyber Protect Cloud
Overview and Recap

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

#CyberFit Academy
Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Security

Base Security Advanced Security

▪ #Cyberfit Score
▪ Vulnerability Assessment
▪ Anti-ransomware protection
▪ AV and Anti-malware
protection
▪ Device control
▪ Anti-spam & Anti-malware w/
local Signature-based
protection
▪ URL filtering
▪ Exploit prevention
▪ Forensic Backups
▪ Smart Protection Plans

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Email Security

Advanced Email Security

▪ Anti-phishing
▪ Anti-spam protection
▪ Anti-malware
▪ APT and zero-day protection
▪ Impression (BEC) protection
▪ Attachments deep scanning
▪ URL filtering
▪ Threat intelligence
▪ Incident response services

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Advanced Security + EDR

Advanced Security + EDR

▪ Events collection
▪ Automated response
▪ Security incident management
▪ Advanced Security

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Disaster Recovery

Base Disaster Recovery Advanced Disaster Recovery

▪ Test failover
▪ Cloud-only VPN connection
▪ Production and test failover
▪ Cloud-only and site-to-site VPN
connections
▪ Multiple templates
▪ Cyber Protected DR
▪ Runbooks

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Backup

Base Backup Advanced Backup

▪ File, image, app ▪ MSFT SQL Server and Exchange
backup ▪ Oracle DB
▪ Backup to cloud ▪ SP HANA
▪ Backup to local ▪ Data Protection Map
▪ Continuous Data Protection
▪ MySQL/MariaDB backup
▪ Off-host data processing

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Management

Base Management Advanced Management

▪ Group management ▪ Patch management
of workloads ▪ HDD health
▪ Remote desktop and ▪ Software inventory
assistance
▪ Fail safe patching
▪ Hardware inventory ▪ Cyber scripting
▪ Machine intelligence
▪ Software deployment

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Data Loss Prevention

Advanced Data Loss Prevention

▪ Content Flows Control
▪ Content Discovery
▪ User Activity Monitoring

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

Automation

Base Automation Advanced Automation

▪ Basic Service Desk ▪ Sales and billing automation
and CRM ▪ Integrations with accounting
and payment systems
▪ Service desk and time tracking
▪ CRM with leads and
opportunity management

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

File Synch and Share

Advanced File Synch and Share

▪ Notarization and eSignature
▪ Document templates
▪ On-premises content repositories (NAS, SharePoint)
▪ Backup of synch and share files

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

The Acronis Platform

Delivers a common UX, single agent, APIs and

the ability to leverage pre-built integrations with
RMMs, PSAs and storage solution or custom
integrations.

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

The Acronis Platform

Delivers a common UX, single agent, APIs and

the ability to leverage pre-built integrations with
RMMs, PSAs and storage solution or custom
integrations.

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

The Acronis Infrastructure

Acronis is the only company in the world that

delivers a purpose built network connected to
52 data centers for compute and storage needs.

Acronis Infrastructure

Acronis Storage Compute Network

Data Center

Technicians

Owner

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Integrated Platform
An integrated solution of cyber security, backup, disaster recovery,
management and automation built specifically for SPs

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Cyber Protect Cloud
Features to Re-emphasize

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Supported Environments

Category Details

‒ 443 and 8443: Accessing service console, registering agents, downloading files
from cloud storage
‒ 5905 and 7770 – 7800: Communications between components
Network Ports ‒ 9850 for command line (acrocmd) commands
(Inbound and ‒ 445 and 25001 for remote installation
Outbound)
‒ 443 and 902 for access to vCenter Server and ESXi hosts
‒ 44445 and 55556: For backup and recovery from Acronis Cloud Storage
‒ 6109 for Active Protection

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Acronis Cyber Protect Cloud Types of Tenants

Customers Partners Folders User

End-customer Service provider that Special tenant type Belongs to a tenant.
company or resells services, can used for grouping User does not have
organization that uses create and have one or similar child tenants access to
services, can create more Partner, together. Also used as management portal.
and have one or more Customer and Folder “template” since child Access to services and
Unit tenants under it tenants under it tenants created within roles in services
a Folder will “inherit” defined by
Services settings of administrator.
folder

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Tenant Operations

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Tenant Operations

Delete a tenant
• Removes tenant from Acronis Cyber Protect Cloud
(must disable prior to deleting), operation irreversible
and takes effect immediately:
• All sub-tenants deleted
• All users within tenant and all sub-tenants deleted
• All services enabled within tenant and all sub-tenant
stop operating
• All service-related data (e.g., backups, synced files) of
tenant and all sub-tenants deleted
• NOTE: Disabling still billed and data stays!

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Managing Tenants – Reports> Usage Tab

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Managing Tenants – Settings > Security Tab

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Managing Tenants – Settings > Security Tab

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Knowledge base

• Acronis Knowledge Base (kb.acronis.com) is a

main resource for official information about:
- product functionality
- product limitations
- known issues
- troubleshooting techniques
- support tools and usage
- other relevant support information

• Acronis Cyber Protect Cloud articles are all

listed and grouped by topics at
https://kb.acronis.com/acronis-cyber-
protect-cloud

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Cyber Protect Cloud
New Features

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Antimalware for Apple M1
ARM-based workloads

✓ Acronis antimalware functionality

now supports M1 ARM-based
chips.

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macOS 13 Ventura support

✓ Able to protect macOS 13

workloads from day one of
release (Released October 24,
2022).

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Recovery of workloads
protected by BitLocker
✓ Provide streamlined, uncomplicated
process for recovery of BitLocker-
protected workloads
✓ Recover disks/volumes and files
encrypted with BitLocker as if
unencrypted (no need to reboot or
additional steps)
Scenarios
• Recover disks / volumes on machine
which cannot be recovered without
rebooting machine
• Recover files locked on a machine –
already used by some process and
reboot is required in this case
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Self-service Anti-malware Scanning
of Folders
✓ Allow clients to perform on-demand
anti-malware scans of any folder on
their workstations. Manual anti-
malware scanning is supported on
Windows, macOS, and Linux*
• Immediate anti-malware scan when
a user downloads or copies a folder

* Limited support — only from the Protection Plan

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Granular Control over Acronis
Active Protection
✓ Configure clients’ ransomware
protection preferences.
✓ Administrators choose whether to
separately enable or disable Acronis
Active Protection, self-protection and
cryptomining-process detection:
• Enable or disable Acronis Active
Protection*
• Enable or disable self-protection
• Enable or disable cryptomining-
process detection

* Acronis Active Protection is required for network

folder protection and server-side protection.

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New “Partner profile” Tab in the
Management Console
✓ Keep company-related information up-
to-date and define which company
contacts should receive billing,
business and / or technical updates
from Acronis.
• Run wizard that collects basic
information about company and
contacts.
• Update company-related
information if needed.
• Assign relevant contact types to
company users: billing, business
and / or technical.

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Register workloads by using
the partner account
✓ Register workloads directly from
partner account
• Eliminate need logging in with customer
administrator credentials to register
workloads.

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Chat with Account Manager in
Management portal
✓ Consult with Acronis partner
account manager about planning,
launching and scaling services
directly in the Cyber Protect
console.
• Contact via chat window in
management portal.
• Functionality available in all
Acronis data centers for
partners who do not use
complete white labeling.

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Acronis Cyber Protect Cloud:
Data Center Status and Services Availability Portal

Partner portal and for eligible commit partners

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Recovery of Deleted Accounts

✓ Earlier mentioned: deleting tenant

irreversible and takes effect
immediately (all service-related
data of tenant and sub-tenants
deleted)
✓ Now can recover deleted partner or
end-customer tenants and end-
customer users
✓ Recovery can be done within 30
days after deleted by contacting
Acronis Support.

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Cyber Protect Cloud
Integration Updates

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Many New Integrations / Enhancements

✓ Configure Advanced packs

✓ Cost-free URL customization as add-ons using metered
billing (PayG).

✓ Backup / recover hosting ✓ Direct remote access to

servers managed devices

✓ API to manage Acronis alerts, ✓ Kaseya VSA and BMS

workloads, protection plans integration
and accounts

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Many New Integrations / Enhancements

✓ Asio integration and

✓ Automatically provision new Manage enhancements
customer tenants directly

✓ Halo PSA integration ✓ Tigerpaw PSA integration

✓ N-sight RMM integration

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Single Integrations List in the
Management Portal and on
https://solutions.acronis.com

✓ Single list of ISV integrations / categories in

management portal and on Acronis website
(https://solutions.acronis.com).
✓ Detailed integration descriptions in
management portal.

Scenarios
• Browse all integrations with Acronis, search
integrations by name or filter by integration category.
• Can view more details on how the integration works
and benefits by clicking “Learn more” on the
integration tile.

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Cyber Protect Cloud
User Interface Modifications

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Acronis Cyber Protect Cloud:
Updated Navigation – Partner Level
Starting
March 2022
Before
March 2022

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Acronis Cyber Protect Cloud:
Updated Navigation – Tenant Level
Starting
March 2022
Before
March 2022

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Advanced Management:
Partner-level management of multiple clients

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Acronis Cyber Protect Cloud:
Maintenance Notifications for Partners and Clients

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In-product Maintenance Notifications

Not Just Partner Portal: Now

In-Product
✓ Maintenance notifications now
available in the product
✓ Get notifications in the product for
maintenance in progress or
upcoming along with any issues
with service

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Unified Acronis Cyber Protect
Cloud and Acronis Cyber Files
Cloud Agent

Integrated file sync and share service

✓ Acronis Cyber Files Cloud – now fully
integrated into the Acronis Cyber Protect
Cloud agent
✓ Ensuring faster deployment, consolidated
agent updates and fewer system resources
used

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Where To Find Release Notes
Per Month

Change the release date to month

desired (22.08 below modify for
release)

https://dl.managed-
protection.com/u/baas/rn/22.08/en-
US/AcronisCyberCloud_relnotes.htm

Will even touch on known issues

and limitations / workarounds

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Cyber Protect Cloud
Top Troubleshooting
Issues

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Incorrect cloud storage usage
Problem
Backup made but Cloud storage consumption
shown in management console did not increase.
Deleted some archives for Customer group, but
Cloud storage consumption shown at
management console did not decrease.
Total size of Cloud backups shown under Cyber
Protection console differs from value under
management console.
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Solution
Statistics in Acronis Cyber Protect Cloud
recalculated every 4-6 hours; then new
values displayed in management
console.
In case value under management
console not updated within 24 hrs, report
to Acronis Support.
Details:
https://kb.acronis.com/content/59979
Why Can’t I Backup Locally: Not Option

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Wrong Device Count

Problem Solution

As soon as at least a single protection plan is applied

Placed quota for Workstations equal to 5,
with overage equal to 0.
Despite that: customer user managed to
add 10 machines
to a device: considered protected.
Only protected devices consume quotas. Device
registered but not any protection plan, does not
consume quota.
All protection plans revoked from a device, quota
occupied by device is freed.

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Wrong Device Count

Protected
machines

Non-protected
machine

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Microsoft 365 Licensing and Quota Reached

Symptom

Backing up M365 resources fail with following error:

a)The following quota is reached: Number of protected Microsoft 365 Seats”

Requires seat quota in per workload model (per-GB licensing remains unchained)
365 seats subject to per-seat license are:
Mailbox / OneDrive / Public folder / Mailbox and/or OneDrive with access to backed-up SharePoint sites and/or
Microsoft Teams applicable to full control, design, edit, contribute, and read access)
Shared resources use shared seat quota
Following not billed in Per-Workload model
Rooms and equipment / External user(s) with access to backed up Sharepoint sites and Microsoft Teams
As of 22.08: also not billed in per-workload model: User with access to backup up SharePoint sites and Microsoft Teams
but without mailboxes and OneDrive

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Microsoft 365 Licensing and Quota Reached

Solution

Make sure tenant / user have enough M365 Seat quotas

NOTE: customer has two agents (Cloud and local / on-
premise agent) and backs up to same M365 items,
quotas will be taken twice by each resource.
Partners charged for number of seats: Acronis Hosted
cloud storage unlimited

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Agent Shown Under Settings – Agents Tab: Resource Not
Available Under Devices

Symptom

Successfully registered Agent

After registration resource not
available under devices

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Agent Shown Under Settings – Agents Tab: Resource Not
Available Under Devices
Solution

Troubleshooting
Make sure mms (Managed Machine Service) service running:
• Windows: Win+R -> services.msc, find Acronis Managed Machine Service in the list and check status
• Linux: run following command to check status: service acronis_mms status
• OS X: use following command to check status: sudo launchctl list acronis_mms
Check connection from Agent machine using Connection Verification Tool
(https://kb.acronis.com/content/47678)

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Agent Shown Under Settings – Agents Tab: Resource Not
Available Under Devices
Solution

In mms log (C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log), check that

agent is connected and authenticated, e.g.:
49696 I00000000: [ConfigMonitoringComponent][ZmqClient] CONNECTING TO tcp://au1-cloud.acronis.com:7788 ...
2020-03-21T19:49:46:253+11:00 140096704435968 I00000000: [RestApi][AgentRegistration] status: saving client info
2020-03-21T19:49:46:255+11:00 140096704435968 I00000000: [RestApi][AgentRegistration] status: saving refresh token
2020-03-21T19:49:46:257+11:00 140096704435968 I00000000: Using SecurePersistentCredentialStore.
2020-03-21T19:49:46:257+11:00 140096704435968 I00000000: Token provider enabled. IDP
Address: https://au1.cloudlinuxbackup.com:443/bc
2020-03-21T19:49:46:258+11:00 140096704435968 I00000000: [RestApi][AgentRegistration] status: success.
2020-03-21T19:49:46:261+11:00 140096727549696 I00000000:
[ConfigMonitoringComponent][ZmqClient] CONNECTED+AUTHENTICATED

If errors on some steps above: troubleshoot accordingly

If mms is running, Connection Verification Tool detects no problems, and agent is connected
and authenticated, escalate issue.

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No Free Space on Acronis Cloud Storage. Please Upgrade
Subscription Otherwise Further Backups Will Fail Error
Symptom

Backup or another operation fails

due to exceeded quota. However,
enough quota on Customer group.
Quota confusion for group and user
(quotas can be set for user
separately)
Cause: Cloud Storage exceeded for
either user or for above partner of
customer group
NOTE: Can take about two hours for
quotas to be properly applied
depending on load on datacenter

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Change Email Address For User

Solution

Click on “Users” under

Company Management
Select User
Under “General
Information” and Select
Pencil Icon (edit)
Change email address and
hit “Done”

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Service Console Inaccessible After Enabling Self-Service

Symptom

Customer was enabled self-service mode

Customer requests assistance: cannot manage services for customer with partner administrator account since
inaccessible

Solution
Check with customer and request to remove access
limitations
Customer company administrator should:
1. Log into management portal
2. Go to Manage Account
3. Go to Settings > Security
4. Enable the “Support Access” switch

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Storage Usage Differs Between
Backup Storage Tab and
Management Portal

✓ Typically happens after backup

deletion
✓ Choose the “refresh” button to
update the values
✓ Button exists in both the console and
management portal

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Acronis Customer Service &
Support
• Emergency Contacts:
• Service Providers may also use direct contacts to
reach out to Acronis in case of emergency, e.g.
critical issues, problems accessing Customer
Service & Support portal, etc:

• E-mail: mspsupport@acronis.com
• Phone:
Country Number Country Number
US +1 (888) 223-4587 Australia +61 (1800) 354 401
Canada +1 (888) 864-4381 UK +44 203 514 70 44
Japan +81 (3) 45102313 Argentina +54 (11) 50789771
Germany +49 (89) 21093361 South Africa +27 (0)87 550-2262
Singapore +65 3158-9823

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Links to KB Articles – Top
Troubleshooting Issues
• Microsoft 365 Licensing / Quota
• https://kb.acronis.com/content/69686
• Agent Shown Under Settings – Agents Tab:
Resource Not Available Under Devices
• https://kb.acronis.com/content/64712
• No Free Space on Acronis Cloud Storage
• https://kb.acronis.com/content/61674
• Change Email Address For User
• https://kb.acronis.com/content/70413
• Service Console Inaccessible After
Enabling Self-Service
• https://kb.acronis.com/content/67435

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Cyber Protect Cloud
What`s Next

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Review the Materials

Download and
review the course
materials
Re-watch the videos
as many times as
you’d like

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Take your test

Assessment:

20 MCQ Quiz

60 Min Working
Time

70% Passing
Grade
2 Attempts,
Open Book

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Thank you for watching!

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