OLIVER L.

MORALES ULLOA
SYSTEMS ENGINEERING STUDENT

ABOUT ME
Systems engineering student, creative, empathic,
engaged and innovative. I know how to work with a team,
interested in anything related to the latest tech, always
Date of birth: 26/02/2003 willing to help others; passionate for what i love, in
Age: 19 constant growth and learning

Nacionality: Mexican

CONTACT
ACADEMIC BACKGROUND
+52(55)2100-9584
UNIVERSIDAD DEL VALLE DE MEXICO
olihuevo55@gmail.com
Systems Engineering
Oliver Leonardo Morales Ulloa
2021 – Ongoing
Oriente 83 4327, La Malinche,

CP: 07899, G.A.M, CDMX Specialized in networks.

LANGUAGES
Advanced English C1
EXPERIENCE
SKILLS
TELVISTA MEXICO
Sense of innovation I worked in telvista a telecommunications enterprise as a

Positive and empathic approach on hard bilingual agent for 2 years on 2 different campaigns,

situations with the customers Aeromexico on which I learned and acquired new skills related

Passion for assisting the others and with accounting and how to provide an excelent customer

reaching goals together. service with stressed customers in situations such as last

Knowledge in different OS such as minute cancellations, I also worked in Metro by T Mobile, on

Windows, Linux, Apple, Android, etc which I learned the basics about customer service, and

treating the customer as a friend for providing a unique

Troubleshooting knowledge
experience and encouraging the customer to stay with us

Advanced use of computer and use of

since themy are one of the most important part of a

Microsoft 365
telephonic carrier enterpise, as well learned about the

Knowledge of coding in C and C+ telephonic carrier industry, how it works and how to perform

Good orthography troubleshooting with different approaches for finding a

solution for the customer.