ORGANISATIONAL BEHAVIOUR

MODEL EXAMINATION ANSWER KEY

PART – A
1. Define organizational behaviour.
Organizational behaviour is an study and application of knowledge about how people as an
individual and as group act within organizations.
2. State the meaning of individual differences
Individual differences mean different personality traits. Such differences may be usually noticed
in respect to personal attributes such as attitude learning perception etc.
3. Define personality
Personality can be defined as how a person affects others, how he understands and views himself
and his pattern of inner and outer measurable traits.
4. Define perception
Perception can be defined as a process by which individuals organize and interpret their sensory
impression in order to give meaning to their environment.
5. State the meaning of learning
Learning is the process by which new behaviours are acquired. It involves changes in behaviour,
practising new behaviour, and establishing permanency in the change.
6. What is organizational change?
Organizational change means any action that requires the people dong work to make certain
adjustments.
7. Define motivation
Motivation is the process of stimulating people to action to accomplish desired goals
8. What is group and what are its types?
A group is a cluster of persons who have come together to pursue activities of common interest. It
includes formal group, informal group, membership group, reference group etc
9. Define communication
Communication is the process of passing information and understanding from one person to
another person.
10. What are the personal factors affecting individual behaviour in an organization?
Age sex education marital status potential
11. What is organizational culture?
Organisational culture is the acquisition of values, beliefs, attitudes, expectation by the employees
of an organization.
12. State the meaning of organizational development
Organizational development is the systematic application of the knowledge gained from
behavioural science to bring about planned change.
PART – B
13. State the objectives of organizational development
To increase openness of communication among the members
To increase level of trust and support
To enhance personal enthusiasm and satisfaction level
Increase individual and group responsibility
To increase self direction and self control
To encourage employees to arrive at a effective solution to problem
To develop strategic solution with higher frequency
 To improve organizations capability
To ensure proper resolution of organizational conflict
14. What are the benefits of resistance to change?
Management does not gain upper hand the proposal may be reconsidered
The existing system may not be quite good certain anti labour measures may be prevented
Employees are able to be assertive
15. What are the factors influencing organizational effectiveness?
Casual variables intervening variables end result variables
16. State the factors that cause stress
Personal factors- ability, perception, manner of approaching crisis, level of self confidence,
experience, work, desire for work, beliefs
Organisational factor- nature of job, superior-subordinate relationship, interpersonal relationship,
target to be reached, time pressure, physical working condition
17. State the model of organizational behaviour
Autocratic model custodial model supportive model collegial model
18. List the features of communication
Two way process knowledge of language meeting of minds
Message must have substance communication through gesture pervasive
Continues process may be formal or informal
19. What are the objectives of organizational behaviour?
To describe human behaviour in workplace to understand behaviour
To predict behaviour to influence behaviour
PART – C
20. Factors influencing individual behavior
Personal factor- age, sex, education, marital status, potentials
Psychological factors- personality, perception, attitude, value, learning
Organizational factor- nature of job, job security, work environment, pay benefits, leadership style
Environmental factor- economic condition, technological changes, government policies, cultural
envi.
21. What are the various types of communication
Based on relationship- formal, informal
Based on flow of direction- upward, downward, sideward
Based on method used- oral, written, gestural
22. State the functions of counseling
Advice reassurance communication
Release of emotional tension clarified thinking reorientation
23. State the factors influencing organizational change
Internal factors- policy decision, attitude of employees, availability of funds, escalating cost, evel
of efficiency, trade union demand
External factors- government regulation, technological advancement, economic condition,
changes in law, competitive pressure, trade association influence, changes in buyer preference
24. What are the types of organizational culture
Subculture dominant culture strong culture
Weak culture authoritarian culture participative culture
National culture
25. What are the various approaches to organizational effectiveness
Goal approach
Systems approach
Strategic constituencies approach