REPORT ON PRACTICAL ATTACHMENT IN COMPUTER SCIENCE

PREPARED BY:-TIGISTU WOGAYEHU

IN CAMPUS ADVISOR: MR.MITIKU TAFERE (M.Sc.)

ORGANIZATION ADVISOR: MR.ERMIAS SOLOM

REPORT SUMITTED TO: STBC COMPUTER SCINCE AND IT DEP’T

TITLE: AMU ICTC MAINTENANCE AND SUPPORT

SATA TECHNOLOGY AND BUSSINESS COLLEGE

STBC COMPUTER SCINCE AND IT DEP’T

OCTOBER 2019

ARBA MINCH, ETHIOPIA

REPORT ON THE PRACTICAL ATTACHMENT IN COMPUTER SCIENCE

PREPARED BY: TIGISTU WOGAYEHU

HOST ORGANIZATION:

NAME : ARBA MINCH UNIVERSITY ICTC

REGION: S.N.N.P.R.S

ZONE : GAMO

DISTRICT: ARBA MINCH

TOWN : ARBA MINCH

P.O.BOX: 21

TELEPHONE: 0468810638/0468811153
E-mail: ictc@amu.edu.et

SUPPERVISOR IN THE ORGANIZATION

NAME: ERMIAS SOLOMON

PROFESSION: ELECTRICAL ENGINEERING

TITLE: ICT MAINTENANCE AND SUPPORT

TELEPHONE: 0913837892
ACKNOWLEDGMENT

First and foremost, I would like to thank God for giving me the strength and stamina to complete my

practicum session. I would like to pass my appreciation and thanks to all ICT staffs who have given me

a constructive advice, material and moral support during my stay. Without their none endless help and

support it is impossible to be capable to accomplishing my on job training and with all gratefulness.

My Special thanks goes to Mr. Daniel Taddesse a director of AMU ICTC office. Mikias Mengesha,

who had assisted me in institute networking, and Temesgen Gollo and Esrael Girma who were, trained

me on computer maintenance on both software and hardware aspects. I would like to say thank you the

organization advisor Mr. Ermias Solomon alowes me to exercise in IT laboratory and gave me a full

privilege to do things independently. Finally my acknowledgement goes to STBC computer science and

IT Department for giving me the chance to enroll in all available duties under their close supervision.
ABSTRACT

This paper report written on practical attachment works at AMU ICTC for practical attachment

especially on ICT Maintenance, the organizational set up of AMU ICT, organizational structure of

AMU ICT, general description of the section, results and discussions, and conclusion and

recommendation about the AMU ICTC maintenance and support and P.A.

I also tried to express some methodologies that are used in collecting information and problem analysis

solution to problem, difficulties in practical attachment and I also discussed on the goal, mission and

vision of the AMU ICT maintenance and support.

ABREVIATIONS

AMU……………………..Arba Minch University

ICTC……………………..Information and Communication Technology Center

AMU ICT………………..Arba Minch University Information and Communication Technology

P.A ………………………..Practical Attachment

CS&IT………………………Computer Science and Information Technology

CS………….………….…. Computer Science

 Table of Contents

Contents Page

CHAPTER ONE....................................................................................................................................................VIII
1.1. INTRODUCTION .................................................................................................................................VIII
1.1.1. Background of the AMU ICT .......................................................................................................... IX
1.1.2. Vision, Mission and Goal of the AMU ICTC................................................................................... X
MISSION.......................................................................................................................................................... X
VISION ............................................................................................................................................................ X
GOAL ............................................................................................................................................................... X

1.1.3. Statement of Problem ...................................................................................................................... XI

1.1.4. Duties and Responsibility ............................................................................................................... XII
1.1.5. Objective of the Practical Attachment .........................................................................................XVIII

General Objective ........................................................................................................................................XVIII

Specific Objectives ......................................................................................................................................XVIII
1.1.6. Area of Practical Attachment ......................................................................................................XVIII
1.1.7. Significance of Practical Attachment ..........................................................................................XVIII
1.2. General Description of AMU ICT ......................................................................................................... XIX
1.2.1 Organization structure…………………………………………………………………………………………………………………………14
1.2.2 List of Equipment used…………………………………………………………………………………………………………………………14
I. Hardware ............................................................................................................................................... XXI
II. Software................................................................................................................................................ XXII
1.3. General work Description of the section and on which I am assigned ............................................... XXIV
1.3.1. Difficulty ........................................................................................................................................... XXV
1.3.2. Motivation ........................................................................................................................................ XXVI
1.3.3. De motivation ................................................................................................................................... XXVI

CHAPTER TWO ............................................................................................................................................... XXVII

2.1. Methodology for Business Process Analyses or Case Study.................................................................. XXVII
 2.1.1. Method of Data Collection .............................................................................................................. XXVII
2.1.2. Analysis of the organization ............................................................................................................ XXVII
2.1.2.1. Strength......................................................................................................................................... XXVII
2.1.2.2. Weakness ..................................................................................................................................... XXVIII
2.1.2.3. Opportunity.................................................................................................................................. XXVIII
2.1.2.4. Threat:.......................................................................................................................................... XXVIII
2.1.2.5. Results and Discussions…………………………………………………………………………….……………..…………………..22

CHAPTER THREE .............................................................................................................................................. XXX

3.1. Conclusions and Recommendations .......................................................................................................... XXX
3.1.1. CONCLUSION .................................................................................................................................. XXX
3.1.2. RECOMMENDATIONS.................................................................................................................... XXX
3.1.3. REFERENCES ................................................................................................................................. XXXII
 CHAPTER ONE
1.1. INTRODUCTION

Now a day all over the world technology plays an important role in our day to day activities..

Advanced technology is the way through to cope up to the modern computerized world. Most

recently there are plenty technology based equipment’s developed and used in daily life and it

makes human life easier and more convenient. But on the other hand adapting on technology also

has its own draw back on keeping the momentum or replaced by the new one. Thus equipment

maintenance, running coast and keeping update needs extra coast to gain the benefit comes out of

it by using advanced technology..

On this scenario the Information Communication Technology (ICT) maintenance technician is

needed to solve these problems. This practical attachment is done by AMU CS & IT student

(also as a chance we all this groups are working in AMU ICT maintenance as a maintenance

technician level III) where in AMU ICT maintenance main campus and other branch campus

like Chamo, Nechsar campus of AMU.

AMU main campus and other four branch of the university campuses had money thousands of

ICT electronics devices such as printer, copy machines, duplication machines, scanners, fax,

desktop, laptop computers, Tin client machine, digital signage, flat Television and their

accessories. Those all machines and their accessories are keep maintained regularly if not they

gate on trouble. Some other case like power blackout, brownout, virus attack , paper jam in

printers, data cable disabilities, failed on fixing unit, fuser film and many more problems are

found on those the above mentioned devices. Sometimes it’s hard to find out and trouble shots

the problems comes out from different machines such as laptop or desktop mother board problem

because there is no mother board taster machine available in AMU ICT maintenance sections.
1.1.1. Background of the AMU ICT
The Information and Communication Technology Center (ICTC) team provides the primary

management and support for computing and technology services within Arba Minch University.

ICTC manages the wired and wireless network infrastructure and services in university

compound infrastructures to all the society of the university in addition the team maintain the

campus computer classrooms and facilities wired and wireless network interfaces, furthermore it

maintains University owned computer equipment and peripherals. ICTC also manage number of

Services, including the University's institutional Email, Video Conferencing, Antivirus control,

Official Websites, the Internet Connection service, and systems such as the Integrated Library

System and the Student registration System. ICTC staffs are currently working on hand in hand

with different departments and other university projects hosted in AMU to enhance the

University's ICT services and also support on deliverable of the University's administrative and

academic output in line with the University's ICT Strategy. The team is giving support and

advice on smooth utilization of both academic and administrative departments on computing and

technology issues.

Some operational areas given by ICT is:

o ICT infrastructure development & services

o Business application development & administration

o Teaching and learning technologies

o Customer Support

o Training & Consultancy

1.1.2. Vision, Mission and Goal of the AMU ICTC

MISSION

With the advent of Information and Communication Technology, it is the mission of the center to

establish Arba Minch University equipped with all ICT facilities. It strives to gain advantage on

the usage of ICT in the university environment especially for learning-teaching community

engagement, administration, management, and researches. And providing timely information,

providing video conferencing, providing maintenance of hardware and software and certain

values will appear in the society supported by government and people.

VISION

The vision of this center helps people in the districts and regions to gain or access timely,

accurate information, teaching peoples about information communication technology and create

accountable government policy in the country :-

 to establish a multi-service IP-based service by the use of Broadband Terrestrial and

VSAT infrastructure

 To bridge the digital divide between urban and rural communities

 To assist in the empowerment of the lowest level of government by the virtue of accurate,

timely, and consistent information.

GOAL

The main goal of information communication technology Arab Minch District

 To creates continuous interrelationship among government, people and media.

 To provide video conferencing, Net meeting and Maintenance, faxing service

among them.
  To establish informed ICT knowledgeable man power by teaching them.

 Providing efficient, effective and equitable services on giving hard ware

maintenance, formatting, and installing software.

 To facilitate the restoration of normal operational service with minimal business

impact on the customer within the agreed service levels and business priorities

through automation of processes.

1.1.3. Statement of Problem

The problem existing in ICTC is allocating in adequate budget and human resource. As the

population of Arba Minch University increases the users of AMU ICT grows over time, the

volume of people increases more and more peoples demand to on using information and

communication technology increases too, but there is no enough budget allocated to fill the gap

to address the inquiry comes out of the increased society of the universities, There is a shortage

of computers, lack of room and most machines are not updated and using old versions, They

are not efficient to cope up to new technology not compatible with new software’s and they

become sluggish and consuming more time.

SOLUTION TO THE ABOVE PROBLEM

The problem listed in the above can be solved as this:-

 Allocating appropriate budget as intended by Information communication technology

team
 Buying enough computers as per the need
 Replacing the old system by new systems as planed
 Using updated and licensed software
 Buying computers and accessories that is compatible with all hardware at hand.
 Networking the computers for better communication
 Hiring new competent employee
 Continues ICT staff training on the new arrival technologies
1.1.4. Duties and Responsibility

The overall responsibilities of ICT center are ruled under the directorate of ICT departments of

the University.

The following are the main duties of ICT Center.

 Set up, operate and maintain a wired and wireless network infrastructure as a campus

intranet and a specially secured intranet for the administration both with a common high

speed symmetric internet connection covering all campus buildings including the

students’ dormitories.

 Advises on implementation of Information and Communication Technology.

 Create, operate and maintain a single sign-on access system to the IT infrastructure.

 Set up, operate and maintain a secure collaborative IT- infrastructure for the

administration.

 Set up, operate and maintain a storage – and server – infrastructure supporting

communication & collaboration between students – lectures – administration including a

web- server.

 Set up, operate and maintain selected computer laboratories equipped with standard and

open source software.

 Set up and operate a help desk and provided periodic introductory courses on how to use

the AMU IT infrastructure.

 Design, develop and maintain support tools according to the needs of the Arba Minch

University community
In addition, AMU ICT providing AMU E-MAIL

All AMU staff and PG students are eligible for an AMU email. An AMU email address is the

preferred email address for University staff to use when communicating both internally and with

other institutions on matters relating to the University. Departments and administrative units are

also entitled to a University email address. For example, ICT Customer Support can be contacted

at: ictsupport@amu.edu.et.

There are many advantages to using the AMU Email system:

 Emails you send from your Department address will form part of the memory of your

institution, and will allow you to more easily coordinate your work with others.

 You can email other people in the University without using international bandwidth,

saving time and resources.

AMU OFFICIAL WEB SITES

Intranet

The Intranet provides means by which online content can be effectively communicated to the

University community, and by which documents and other resources can be made available for

download.

AMU Website

The AMU Website is maintained and operated by ICT staff, with responsibility for Website

content residing with Corporate Communications.

IP BASED PBX

As part of AMU's unified IP based communications strategy, ICT have introduced IP based PBX

technology, allowing University staff to make telephone calls across the University's network

infrastructure, between all campuses, using software based 'softphones' which support audio and

video calls. This service will reduce costs and remove reliance on external telecommunications

providers for internal communications.

E-LEARNING

AMU currently hosts its own e-learning service with a number of resources available to the

University community.

E-learning Site - offers a variety of tools and resources to instructors and students to support

effective online learning and teaching.

The E-learning site was designed and is managed by ICT staff, with course material prepared by

instructors.

ANTI-VIRUS
Antivirus measures include blocking of malicious websites and monitoring and identifying

suspicious activity on the University network. Computer antivirus control is supported by a

combination of commercial enterprise grade antivirus software and desktop software freely

available for personal or educational use.

AMU ICT policy is a preference for Open Source solutions, which are less prone to computer

virus infection. Where appropriate, computer labs and desktop solutions will be set up on this

basis in the future which will give an additional measure of protection from computer viruses

across the University network.

ICT HELP DESK

The web based ICT Helpdesk that will allow you to easily submit and check the status of your

ICT support requests - right from your desk.

How Will the Help desk Make Your Life Easier?

The Helpdesk will allow us to receive and action your requests more quickly. And allow you to

keep track of the progress we're making on your request.

How Do You Use the Helpdesk?

Using the Helpdesk is easy:

Go to: http://helpdesk.amu.edu.et/portal

Enter your AMU email address and log in.

Explain your request and click "Submit"

Your issue is submitted, and you didn't have to pick up the phone or leave your desk.

You can even check the status of your previous requests

THIN CLIENT LABS

Internet Computing Labs have been set up in all AMU campuses to allow access to ICT services

and e-learning materials.

The labs have been implemented using a Thin Client computing solution backed by Open Source

software which will allow ICT staff to more easily manages computing resources.

VIDEO CONFERENCING

The ICT Center manages the University's Video Conferencing service delivered by the Ministry

of Education. This service provides for the sharing of teaching and classrooms and conferencing

facilities between Ethiopian Universities, including Arba Minch, Mekelle and Addis Ababa.

Throughout 2011, ICT Staff at the University planned and implemented new Video

Conferencing facilities in the Main Campus and the NechSar Campus where the College of

Medical and Health Sciences is based, nearby Arba Minch Hospital.

The facilities are now in regular use by instructors and students.

E-RESOURCE

AMU hosts a number of locally available sites and educational e-resources which will be

available even when the main Internet connection is down.

Digital Resources - includes academic books, videos and presentations

Cisco Academy

UNESCO Institute - Before a few years ago and before the establishment of AMU ICT

maintenance things (maintenance service) are not giving on this way to AMU society. Because

there is no dedicate technician for this service, equipment, there is no available room for this

service. This process was outsources for external technician in every quarterly of a year.

So it is the reason to spent to much money without much more satisfaction because the

technician is not staying for a while in the campus after they finished their works. Based on this

big scenario the ICT maintenance was established with a few technician and other supporters.

Now days it is expands and ruled by ICTC directorate offices and also include different sections

like network section, system administration, and video conferencing and system development

teams.

ICT Center

P.O.B.21

Arba Minch University

E-mail: ictc@amu.edu.et

Tel: - Office- 0468810638/0468811153

1.1.5. Objective of the Practical Attachment

General Objective

The general objective of this practical attachment was to exercise on real life practical bases that

what we had known and learned theoretically.

Specific Objectives

 To observe and know how to maintain computer and other electronics device.

 To enable knowledge transfer

 To share idea and gain new information.

 Acquire skills needed to become practice oriented professional.

 Strengthen work values through an improved work environment.

 Gain skills of communication, team work, and interpersonal skill.

1.1.6. Area of Practical Attachment

As we mentioned on the above AMU ICT have different section on its directorate but the scope

of this practical attachment is focused on AMU ICT maintenance section. The team attached in

ICT maintenances section so as to have exposed to much maintenance cases.

1.1.7. Significance of Practical Attachment

The significance of this practical attachment was helps the students on acquiring a practical

skills, knowledge, and confidence on maintenance, the way haw to handle and trouble shot the

disabled machines by groups.

Specifically this attachment helps us to:

 Know how to maintain computer and other electronics device attained.

 Knowledge transfer on how they did maintenance

 Idea shared and gained new information about networking, hardware and

software’s.

 Skills acquired how a practice oriented becomes professional.

 Strengthen work values through an improved work environment experience gained.

 Communication, team work, and interpersonal skill attained.

Some difficulties in this internship are:-

 Office field visit (meeting) by assigned staffs

 Overload of the work
 Loss of electric power
 Lack of good documentation.

Solutions attempt

 Strictly attached to the remaining staff on duty

 Dividing workloads among as and doing extra hours and holidays

 Checked the lost electric power and repaired it from the source

1.2. General Description of AMU ICT

 AMU ICT had planned to improve the service that it had been given for the end users.

Although it is difficult to improve all the system at the same time, it had planned to make

some improvement on maintenance, system development and network areas.

Giving services such as:- maintaining laptops and their chargers, maintaining printer, copy

and duplication machines, dividers, mouse, installing software’s and also giving a short term

maintenance training to the student and other staffs.

In general, AMU ICTC office is on the good track by providing services such as:-

 Networking , system and website administration

 Video conference

 Email

 Internet

 User support

 maintenance and support

 giving basic computer training

 Enterprise applications development

 System development

 website development

1.2.1 Organization structure

Generally, giving services such as formatting laptop, installing soft ware’s such as Microsoft

office, video converter, cleaning dust particle from the inner part of the computer and

maintaining the hardware component of the computer and also giving a lot of system and

networking services
1.2.2 List of Equipment used

Describe a computer system

A computer system consists of hardware and software components.

My practical section was categories in to two those were hardware and software maintenance.

Hardware - represents the physical and tangible components of a computer i.e. the components

that can be seen and touched. Examples of Hardware are following:

 Input devices: keyboard, mouse etc.

 Output devices: printer, monitor, speaker etc.
 Secondary storage devices: Hard disk, CD, DVD, Flash disk etc.
 Internal components: CPU, motherboard, R AM etc.

I. Hardware

Computer:-is used for accessing different needed data from any external sources

Flash disk (pen drive):- it’s to hold different types of software

CD/DVD CD: - to hold an operating system and other utilities which help to maintain system

parts.

External CD/DVD driver: - it uses to install software when their existing CD drive is

becoming damage.

Hard disk drive (HDD):-it is the same as like flash disk but it is vast to hold large amount of

data in tera byte.

Screw driver: - to screw and un screw.

Blower: - it used for remove dust particles from the computer and any other devices

Soldering iron: - to connect components by using lead it is most widely used to board

maintenances.

Digital Multi Meter: - to measure AC and DC current.

And other like contact cleaner, oil for copy machines.

II. Software

Software includes the operating system and programs. The operating system instructs the
computer how to operate. These operations may include identifying, accessing, and
processing information.

SW is the internal component of the computer that used to control, integrating, and managing the
hard ware components and to accomplish specific tasks.

There are two components of software. These are

1. System software and

2. Application software.
A. System software: is software that coordinates the activities of users, hard ware, data files and other
software called system software. System software is also categorize in to three, namely,
 Operating system
 Language translator
 Utility Program
B. Application software:
The most often seen software by a general user is the application software. It is used to accomplish
specific tasks rather than just managing a computer system. It is software specially designed to satisfy a
particular need. It does real tasks for user.

 Easy to use and understand

 Easily accessible from market
 Each designed for specific task

Different updated of application software used to solve the problem encountered

Microsoft office: - for word processing, presentation, both for Linux and windows versions.

Auto cad: - for computer aided design.

Pascal boot cd: - for password cracking and other utility services
Windows xp 7/8/8.1and 10:- it is operating systems which help us to run our hardware system

and to accomplish our tasks.

Norton ghost: - for operating system cloning purpose.

Acronys: - also it used for cloning and data recovery options.

Recovery tools: - it used to recover lost data from hard disk or pen drives.

Driver pack solution:- it is a driver package for different types of laptop and desktop computers

with variety of drivers.

Antivirus: -it used to remove malware, worm, Trojan horse, Bactria from the computer.

Multimedia software’s:- which help us to visualize, image, music video and mp3 sounds.

Rufus; - is free and open-source portable application for Microsoft windows that can be used to

format and create bootable USB flash driver or live it.

Ccleaner; - the most famous computer maintenance program and for good reason. Ccleaner is

the go-to tool for cleaning up your system, making your computer faster and more secure in the

process.

1.3. General work Description of the section and on which I am assigned

I have done this practical attachment for two months in Arba Minch Districts information and

communication technology office to develop my professional practices and to gain knowledge

and to be skilled fully person. As professional practice, it helps the employees in the information

distribution process to the public. This selection was responsible to do the activities of
disseminating accurate information to the users or people. At the time of doing my practical

attachment, I am also used by skill or knowledge for computer services in the office and

supporting some documents to be faxed, formatting some computers if they get the chance to be

formatted, maintain some computers, participating on video conferencing to learn about it.

The practical attachment that I have done in my work selection is very difficult; but with the

help of the God ,my supervisor motivate me and helped me with some Guide line work sheet

for better improvement of experience at field of my work.

I am worked with supervisor of the office Mr.Ermias as my supervisor in the organization, I

have worked and other workers. The sections in which I have done this practical attachment

initiate me to encourage the practical work I have done from theoretical experience that I have

learned in the college.

The general knowledge and skill I have gained from this work section, is, giving services such as

formatting laptop, installing soft ware’s such as Microsoft office, video converter, cleaning dust

particle from the inner part of the computer and maintaining the hardware component of the

computer and also giving a lot of system and networking services

1.3.1. Difficulty

The following are some of the difficulties of Arba Minch District information and

communication technology center what I have assigned during my practical attachment.

 There is no punctuality among the workers.

 Insufficient of employers.

 Shortage of computer for the office.

 There is no enough information about the office from the advisor.

1.3.2. Motivation

During my practical attachment I am motivated by the following.

 There is good respect among workers.

 I am motivated by the activity what I have done as practical attachment. because I have

gained sufficient skill, knowledge and confidence during my stay

1.3.3. De motivation

Lack of documents about the office by well-prepared document about the office by English
language
 CHAPTER TWO

2.1. Methodology for Business Process Analyses or Case Study

2.1.1. Method of Data Collection

In order to gather data for my practical attachment I used the following methods

 Reading documentation: - by reading their documentation I gathered information

 Observation: in order to gather information, again during my practical attachment I

collect information from what I have heard /looked or simply by observation method

 Interview: I simply collect data by asking the manager, advisor and people work in that

office

 Questionnaire: preparing some questions for workers in that bureau

1.2 .Strength, Weakness, Opportunities, and Threat (SWOT)

2.1.2. Analysis of the organization

The organizations have its own strength and weakness activities in the process of jobs that have

to do for the public services, when we see SWOT analysis of the organization I recommended as

the following.

2.1.2.1. Strength

 Good governance

 Solving office problem by discussing on important point

 Saving the official budget

 Using new technologies for better service

2.1.2.2. Weakness

 Staffs were busy by travel and training.

 Lack of human resources.

2.1.2.3. Opportunity

The adoption of new technology and the increased incorporation of information technology

equipment in the office. Highly qualified well-trained staffs. The availability of the department

in the university in closer distance and their willingness to trap as for practical attachments

2.1.2.4. Threat:
AMU District information and communication technology was an organization which provides
current information for the society. But there is no enough current information technology
service which are available for the society because of the following reasons.

 Unavailability of enough trained information technology professionals on desk.

 Unable to trap many students as much as possible for practical attachments.

 Other same governmental students take spaces beforehand for attachments

2.1.2.5. Results and Discussions

This report states the activity performed in the AMU ICT maintenance and support.

 I got a lot of knowledge about hard ware maintenance and preventive maintenance such
as ventilation, cleaning the dust, running anti-virus programs, using power protection
devices etc.
 Information and communication in a retrospective way.
 I had dissembled, assembled and formatted three computers.
 On 120 computers I had installed soft wares such as Microsoft office, Mozilla Firefox,
internet download mangers (IBM), driver pack solution, avast anti-virus etc… and 123
laptop software update
 Maintenance and support has great role in the society.it had reduced the problem from the
employee and other end users.
 I have got knowledge concerning scheduling tasks (tasks that must be done periodically
to keep the system running smoothly). these task scheduling are:-

 Weekly schedule:
 It includes running virus scan.
 Running automatic updates.

E.g. Anti-virus, browsers.

 Monthly schedule.
 Running scan disk.
 Running disk clean up (provides removal of temporary internet files).
 Running disk defragmentation
 Deleting of cookies from the browsers.
 Creating system restore points
 Back up data (copying data and putting on the CD, DVD, flash driver etc.).

 Annual schedule.
 Checking of the functionality of the system components like floppy disk, CD drive, fan
etc.
 Removing dust from internal system.
 Updating and recovering the operating systems components.
 Formatting as a last option because it will have impact on the life time of the hard ware
component of the computer.
 Upgrading system components (adding new hard ware and installing new software).
 CHAPTER THREE

3.1. Conclusions and Recommendations

3.1.1. CONCLUSION
I have a time I think I can do more than this and also there is skilled senior technicians they can

share everything whatever they now and also they can give me some document which help to

write this on job training report.

The aim of practical attachment work is about awarding students about practical work to support

what he/she had learned theoretical before graduation. So, I conclude that the practical

attachment was important to improve the skills of students and made the students self-confident

on their future field of work.

3.1.2. RECOMMENDATIONS

I strongly recommended that the ICT office should increase their employee number and each

member in the subdivision should know and should have full information concerning all the

subdivision (maintenance and support, networking and system administration). Therefore,

practical attachment continued by improving some of its weakness such as unfulfilled training

material, continuous evaluation problem.

 There should be smooth flow of information in the organization.

 It is better to make the system applicable for blinds.

 The material should be added to make improvement.

 The organization has to arrange themselves to host the students that come to the office to

do their practical attachment.

 The supervisor from the campus must have to see the student at their practical work

place.
3.1.3. REFERENCES

 Documents of the office.

 Interviews with coordinator during practical attachment.

 Interviews with advisors during practical attachment.

 Practical attachment guideline

 New guide to information and communication technology

 Internet URL and what taken the date of down loaded

 Our advisor in the host organization

http://www.amu.edu.et,

http://intranet.amu.edu.et